• Journal of Korean Library and Information Science Society
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• v.53 no.4
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• pp.45-69
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• 2022

The purpose of this study is to suggest how to improve the public library service for the disabled, by analyzing stakeholders' needs for it. To this end, it analyzed stakeholders' needs, by conducting an analysis on the current condition of the public library service for the disabled, and IPA on and FGI with the disabled, beneficiaries of the service and service provides, employees in charge of it. The findings show that the current condition of the public library service for the disabled is very poor in terms of disabled users, budget for the service for the disabled and special data for the disabled. For the analysis on the needs for the service for the disabled, the results of IPA suggest that it is necessary to improve relevant policies and manage integrated programs reflecting users' needs, and those of FGI indicate that perceptions on disability need to be improved among the disabled, the non-disabled and employees, and that the usage guidance and publicity are required for disabled users to generally use the public library service.

• Journal of Information Management
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• v.37 no.1
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• pp.57-81
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• 2006

The new service of Korean public library, ASK_a service model suggests a new management practice in collaborative digital reference services. The model has three functions: input transaction, process transaction, and output transaction. The best form for input is the web form. The best form for process is a model with a hybrid type of public libraries(hierarchical and lateral type). The output suggests the archiving policy for gathering the query-answer data. The core of this model is providing an advanced information service to its users through cooperation with public libraries and external manpower.

• Journal of the Korean Society for Library and Information Science
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• v.41 no.4
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• pp.315-329
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• 2007

The objective of this study is to identify key dimensions of e-service quality and explore their relations to user satisfaction at Public libraries. This research used a modified e-service quality model and surveyed Internet service users for measuring and assessing Internet users' service satisfaction at 'A' public library in Seoul region. Using an exploratory factor analysis. the study identified three factors, named Service Affect, Information Access, and Tangibles as key dimensions for public library e-service quality. Also it was found that users' satisfaction was strongly positively correlated to their intention to refer others to the service.

• Journal of Korean Library and Information Science Society
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• v.52 no.4
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• pp.229-253
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• 2021

The service strategy of the public library needs to be established based on the users who are the actual beneficiaries of the services, including the perspective of changes in the social environment. This study investigated and analyzed the users' perceptions of the library functions and services currently provided and the demand for future services, targeting public library users in the Busan area. The data were collected through a questionnaire, and the respondents were 733 public library users in Busan. The main result is that first, the role and function of the public library that Busan users consider most important was still in material collection and provision. Second, in the information service type, the demand for cultural/lifelong learning program service was the highest, and in the service program, the demand for new IT technology experience and education was the highest. Third, as a result of ISA analysis of information service type, material provision service and information literacy education service were types to be maintained, and reading related service was type to be managed intensively. Fourth, in the analysis of service demand by age, those aged 41 to 50 years old were the generation with the highest demand in all types except for the information literacy education service type, and the demand for information literacy education was the highest among the elderly generation over 61 years old. And the user group in the western part of Busan was higher than the user group in other regions in demand for almost all service types. The results of this study can be used as basic data when establishing strategies to optimize community public library services for users.

• Journal of Korean Library and Information Science Society
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• v.13
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• pp.29-58
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• 1986

The purpose of this study is to examine library service for the blind and visually disabled persons. the coverage of this study is 1) The Concept and categorization of blind and visually disabled persons 2) History of library service for the blind and visually disabled persons. 3) Activities and current situation of library service for the blind and visually disabled persons. 4) Activities of library service for the blind and visually disabled persons in Korea. 5) problems of library service for the blind and visually disabled persons. The followings are some of major points revealed in problems of library service for the blind and visually disabled persons. 1. Attitudinal barriers which grow out of prejudice because of lack of public awareness of all the information services for the blind and visually disabled persons. 2. The development and distribution of reading aids and innovative technology improving access to information for the blind and visually disabled persons. 3. Extension of information service in public library for the blind and visually disabled persons. 4. Copyright problems. 5. Facilities or architectural problems for the blind and visually disabled persons.

• Journal of Korean Library and Information Science Society
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• v.48 no.1
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• pp.319-344
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• 2017

As the social environment changes, the public library's services for older persons need to be improved from a new perspective. Therefore, this study analyzed the relationships among user satisfaction of major services, overall service satisfaction, service quality components (i.e., service affection, information control, and library as place), and re-use intention according to demographic characteristics by evaluating the public library's services for older persons with applying LibQUAL+ and surveying the user satisfaction. This study proposed to provide appropriate information and service according to the changes of the elderly user environment, develop the library collection according to the diversified information needs by older users, and allocate personnel who could offer a service to older people.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of Korean Library and Information Science Society
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• v.35 no.2
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• pp.393-414
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• 2004

Traditional role of library is focused on the book collection and its reference service. However, library should be stressed the need of educational activity in the future. This study described to classify the roles of public library, which are book collecting and its reference services, educational activities, event place service for region community. Observation survey on the public libraries in Boston and its Vicinity shows that public libraries have various children's programs and they are getting more important roles. Public libraries of case study have done not only the roles for reference service space but also the informal lifelong education institute for region community. Library as the informal lifelong education institute deserve special emphasis on the development of education program.

• Journal of the Korean Society for Library and Information Science
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• v.58 no.2
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• pp.289-316
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• 2024

This study aimed to develop and validate a research model to investigate how the service quality of public libraries, where a 3-dimensional service quality model was applied, impacts user satisfaction and loyalty. We collected 353 valid responses through a survey targeting public library users across 21 locations, considering various regional and library-specific characteristics. Our analysis revealed that physical environment quality (PQ), interaction quality (IQ), and outcome quality (OQ) of service quality influence user satisfaction (US). Additionally, outcome quality (OQ) of service quality impacts user loyalty (UL), and user satisfaction (US) affects user loyalty (UL). We also found that quality improvement is a leading factor for user satisfaction, user satisfaction is the primary factor of user loyalty, and the perception of service quality directly and indirectly affects user satisfaction and loyalty. We concluded that continuous research should be actively conducted to respond to the evolving needs of public library users.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.1
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• pp.193-209
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• 2010

It is library service innovation that leading change as cultural leader in advance of original technology of knowledge information, sharing and forming a new system, creating a new knowledge in feedback relationship, and constructing a specified unique library in active interaction. The purpose of this study is to provide public library a new vision based on pubic library 2.0 service model through library service innovation in digital knowledge information age. This study aims to improvement community knowledge information system of conceptual design based on public library 2.0. It is summarized as follows: First, library 2.0 service model is proposed with library 2.0 definition, principle and essential factor through literal and e-journal search. Second, application case is searched centering around library 2.0 cooperating technology of blogs, wiki, instant messaging, podcast, social networking, flickr. Third, public library new vision is proposed by definition and principle of public library 2.0. This study is conceptual design for next generation public library and is needed follow research for system implementation and test.