• 품질경영학회지
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• 제51권1호
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• pp.19-36
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• 2023

Purpose: The purpose of this study is to empirically verify the structural relationship between public library service-scape, flow, user satisfaction, and customer loyalty for adults who use public libraries for academic purposes in a changing public library environment. To this end, this study reviewed the concepts of public library service-scape, immersion, user satisfaction, and customer loyalty with existing literature, proposed a research model based on this, and empirically verified them. Methods: This study collected and statistically analyzed data for adults using public libraries for the purpose of reading books or studying. The collected data were checked using SPSS 24.0 and AMOS 24.0 and the research hypothesis was verified by analyzing the results using the structural equation modeling technique. Results: The results of the study are as follows. First, spatiality, aesthetics, and amenity of service-scapes have a positive effect on flow. Second, spatiality and amenity of service-scapes have a positive effect on user satisfaction. Third, Flow has a positive effect on user satisfaction. Fourth, Flow and user satisfaction have a positive effect on customer loyalty. Conclusion: This study is meaningful in that it suggests a strategic direction to enhance the service competitiveness of public libraries by strengthening the service-scape.

• 정보관리연구
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• 제40권2호
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• pp.47-70
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• 2009

이 연구는 공공도서관의 서비스품질을 측정하기 위한 공통된 요인을 추출하여, 표준화된 서비스품질 측정도구를 개발하기 위한 탐색적 시도로 이루어졌다. 이 연구는 선행연구를 바탕으로 기존의 주요척도들을 사용하여 공공도서관의 서비스품질을 직원의 상호작용, 정보자원 및 프로그램, 물리적 환경 및 시설의 세 가지 차원 나누고, 이를 다시 하위차원으로 세분하였다. 아울러 이 서비스품질의 차원을 바탕으로 위계적 3차원 요인 구조모형을 설정하고 이를 탐색적 요인분석과 확인요인분석을 실시하여 검정하였다.

• 한국비블리아학회지
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• 제28권4호
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• pp.247-268
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• 2017

본 연구의 목적은 팟캐스트가 국내외 공공도서관에서 어떻게 제공되는지에 대한 서비스실태 및 현황을 해당 사이트를 중심으로 조사, 분석하여 국내 공공도서관에서의 팟캐스트를 활용한 서비스영역의 확장가능성을 제시하는 것이다. 그 결과 국외도서관은 도서관 행사 및 이용안내, 책 리뷰, 도서관 홍보, 정보제공 및 콘텐츠제공 등을 하였으며, 연령별 팟캐스트와 도서관 소식 팟캐스트를 제공하는 경우가 많았다. 국내공공도서관은 팟캐스트의 활용도가 낮았으며, 신간도서 소개와 권장도서 소개를 하는 정도였다. 그러나 인천율목도서관의 사서들이 직접 '책속 한 구절을 읽어주기'와 '사서 책을 권하다'는 팟캐스트 프로그램을 진행함으로써 해당도서의 대출율과 이용률이 증가하였다. 이렇듯 국내 공공도서관에서도 팟캐스트를 적용하여 이용자들에게 유용한 정보를 제공하고, 동기부여와 흥미도를 높일 수 있는 다양한 콘텐츠 개발을 통한 서비스 영역을 확대해 나가야 할 것이다.

• 한국문헌정보학회지
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• 제10권
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• pp.39-70
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• 1983

The concept of the public library defined by the Korean Library Association does not describe the current state of the Korean public library but describes the public libraries in the western society. Korean public library was formed after the western public library but it was modified and reconciled with the tradition of Korea. The difference between the concepts occured in the acculturation process of the Korean public library. According to the International Encyclopeadia of the Social Sciences, acculturation comprehends those phenomena which result when groups of individuals having different cultures come into continuous firsthand contact, with subsequent changes in the original cultural patterns of either of both groups. Korea opened its door to western world in 1876, and it began to contact with the western world. As the consequence, the concept of the public library of the West diffused to Lee Dynasty which were characterized by the confucianism and the extended family system. These two characteristics were against the public library concept and it could not function as it was and it had to be modified to fit to Korean society. The American public library was formed by the diffusion of English public library. The concept fitted in the colonial American society which was characterized by the Christianity and nuclear family system. Religion and family life were closely knitted together and they contributed much to the formation of the American public library. Also the society needed various information to form their new nation. The need of the public library grew and the public library repidly developed as the American society was urbanized and industrialized. The changes of Korean public library has passed the following process of acculturation. 1. The Korean culture contacted with Western world. 2. The public library concept diffused to Korea, but the people were illiterate and the need of the public library was for the preservation of the old books. The collection was not for people. 3. The function of the public library in Korea was altered slightly as several intellectuals who formed the first modern public library tried to literate Koreans as a means of liberation :from Japan through the library service. 4. The traditional libraries such as sodandg and hyangyo disorganized and finally disappeared as the traditional elements of the culture disappeared and the new cultural elements prevailed in Korea. 5. When the traditional elements of culture were disorganized, a reinterpretation of the diffused culture appeared. With the appearance of the vouth group which was not existed in the traditional society, cultural facilities for them were needed. They began to use public library as their reading rooms. This pattern has been institutionalized ever since in Korean public library. 6. When the new element of the culture spread, the traditional cultural elements react against this element. As the new public libraries sprung out, there were movements to restore the old Korean tradition of the family libraries and Hyangyo to counteract to the new libraries. This movements were not successful and they all disappeared as they could not keep up the rapid social change occurred in the Korean society. 7. In the process of the cultral change, cultural lag occurred between the public library and the users who could not adopt to the new library. This has been continued to the present time. 8. This diffused concept of the public library was modified and became native to Korean society. However, the acculturation of the public library concept has not changed the traditional ideas of Korean people and their behavior. The Korean society recently has been changing rapidly and the function of the Korean public library is improving accordingly; 1. The extended Korean family system is disorganizing. As the consequence, the public library could substitute the family system offering information and recreation service, etc. 2. The growth of educated population is requiring a variety of library materials. An individual library can not meet the needs of them and cooperative library service will be needed to share resources. The public library will become the center of the cooperative service. 3. The Koreans are watching TV more hours than they read printed materials. For them, the public library needs to collect audiovisual materials. Especially the teaching materials should be all audiovisualized for the effective teaching. 4. Technology is developing rapidly in Korea, especially computer technology is applied in many parts of the society. This will also influence library service. The public library will be developing as the centralized library computer system. When the Korean public library functions as the extended family system and the center of the cooperative library system, the Korean public library will be functioning as the public library defined by the Korean Library Association.

• 한국문헌정보학회지
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• 제48권3호
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• pp.265-280
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• 2014

본 연구는 공공도서관의 서비스 이미지를 향상시키기 위해 공공도서관의 이용자를 대상으로 공공도서관 서비스 이미지를 조사한 연구이다. 연구방법으로 대전광역시 지역대표도서관 이용자 143명을 대상으로 설문조사를 실시하였으며, 연구결과는 다음과 같다. 첫째, 공공도서관 서비스 이미지에 대해 신뢰성과 공공성을 가장 높게 평가하였으나 서비스충족은 가장 낮게 평가하였다. 둘째, 서비스 품질의 이미지로 나타내면 큰 차이는 없으나 상대적으로 절차품질이 높고, 인적품질이 낮게 나타났다. 셋째, 공공도서관 서비스 이미지 중 긍정율이 높은 이미지는 신뢰성의 '유용한 정보제공', 공공성의 '신분에 상관없는 처리', 유형성의 '편리한 시설'이었으며, 부정율이 높은 이미지는 접근가능성의 '좋은 교통여건', 응답성의 '신속한 최신정보제공', 유형성의 '쾌적한 시설'이었다. 넷째, 이용자의 특성에 따른 공공도서관 서비스 이미지의 차이를 살펴보았을 때 10대에서 60대 이상에 이르기까지 연령이 높아질수록 평균이 낮아지고 있음을 알 수 있었다.

• 한국도서관정보학회지
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• 제25권
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• pp.595-635
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• 1996

The objective of this paper is to make use of marketing in order to managerial good conducted the pursuit of public interest of the public library. The information service of the public library is to be user orientated. The results of the study is as follows : The activation of the community information is based on get hold of the exact community needs : in this paper, it is proposed to the survey's frame of the community need ; according to the results of the survey, the community needs the institution of the information and referral service and the public library must be made of the information unit of the nation for the public service and the public sphere of the information in the future.

• 한국문헌정보학회지
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• 제41권4호
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• pp.365-385
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• 2007

이 연구에서는 어린이도서관과 공공도서관의 어린이서비스 전반에 대한 평가지표를 제시하기 위해, 선행연구를 통한 이론적 검토를 바탕으로 어린이도서관 및 공공도서관 어린이서비스에 적용할 수 있는 평가지표를 개발하였다. 평가지표는 서비스품질영역 (담당인력, 자료 및 정보자원, 면적 기타 서비스)과 고객만족도를 각각 50%씩 반영하도록 설계되었으며, 4개 영역별 평가지표를 설정하고 설정된 서비스품질영역의 평가지표에 따른 23개 평가척도를 개발하였다. 평가지표 및 척도의 개발은 본 연구팀이 이 사업과 일련의 연구과정으로 수행한 '공공도서관 어린이서비스 기준 개발 연구'에 참여한 자문위원들과 국립어린이청소년도서관의 의견을 적극적으로 참조하고, 학계와 어린이도서관과 공공도서관의 어린이서비스담당사서를 대상으로 설문조사를 실시하여, 이를 보완하였으며, 18개 샘플도서관에 이를 적용하여 그 타당성을 검토하였다.

• 한국도서관정보학회지
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• 제38권1호
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• pp.315-339
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• 2007

본 연구에서는 공공도서관의 독서 활성화를 위해서 기존의 독서 교육이나 독서 프로그램과 차별화된 자관만의 특화서비스 프로그램 개발사례를 중심으로 살펴보고자 한다. 이를 위해 기존 공공도서관의 기능에서 확대된 특화서비스 프로그램의 필요성. 프로그램 개발과 구축에 관하여 살펴본 후, 현재 국내 공공도서관의 독서 관련 활동, 한 도서관 한 책읽기 행사 현황과 미국 공공도서관의 독서활동 프로그램을 분석하였다. 또한, 독서 관련 특화서비스 프로그램의 개발 및 구축 사례 분석 결과를 통해 향후 공공도서관의 독서 활성화 방안을 제안하였다.

• 교육녹색환경연구
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• 제7권1호
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• pp.1-14
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• 2008

Gyeonggi Province is trying to increase the number of public libraries from 100 as of December, 2006 to 150 in 2010. However most of existing public libraries preferred mid-to-large scale libraries, so they were restricted to be located in around a zone of life. For this reason most local residents have been excluded from right to use libraries and have difficulties to get library services for the knowledge and information society of the 21st century. The alternative to the small library is a school library. Both schools and public libraries are located in around a zone of life because residents can get an access to them easily. First, considering that small-scale public libraries of communities usually service about 10,000-20,000 people, I estimate that an open-style school library services 24class, 840people (24class*35people) of elementary school by 2003 Korean Library Standard (edited by Korean Library Association). Second, it requires systematic protection policies so that the open-style school of library can function as a local public library and a part of library cooperation system in accordance with local plans. All the open-style school libraries don't intend to open and we had better consider the suitable service areas. Third, it's desired for the management efficiency that the open-style school libraries being established afterward are divided into a branch-scale, a hall-scale and so on, not being uniform management model. And it also needs that one of them in the area enlarges the scale, and then supports other school libraries. According to these results of the research, as cooperation between the public library policy of a local government and school library policy, it needs a systematic support.

• 한국비블리아학회지
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• 제16권1호
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• pp.27-43
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• 2005

본 연구에서는 미국 공공도서관의 인터넷서비스 이용자들의 서비스 이용 수준 및 현황에 대하여 살펴봄으로써 공공도서관에서의 인터넷서비스가 어느 단계에 이르고 있는지를 검토하였으며 인터넷 정보이용능력 지도에 대한 필요성을 논의하였다. 미국 중서부에 위치한 4개 공공도서관의 인터넷서비스 이용자를 설문 조사하여 수집된 386부의 설문지를 분석한 결과 인터넷 경험이 적은 인터넷 초보자의 서비스 만족도가 인터넷을 다년간 사용한 중급이나 고급 수준의 이용자에 비해 월등히 높은 것으로 나타났으며 인터넷 사용 강좌를 택한 경험이 있는 이용자의 서비스 만족도가 인터넷 사용 강좌를 한번도 택하지 않은 경우보다 높은 것으로 밝혀졌다. 이러한 연구 결과를 바탕으로 미국 공공도서관의 인터넷서비스 이용자를 위한 정보 이용능력 지도의 개발을 위한 방향과 지침이 제시되었다.