• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.4
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• pp.49-72
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• 2020

In a rapidly changing environment, public libraries need performance measures that can comprehensively represent their activities in order to respond to various changes, demonstrate social value, and justify input resources. However, most of the performance evaluations have been focused on specific areas or specific analysis methods. Therefore, this study looked at the efforts of advanced countries of overseas libraries to develop performance evaluation tools for public libraries in order to develop performance management tools for domestic public libraries. The implications were derived by reviewing and analyzing the direction, evaluation system, and major performance evaluation areas of public library performance evaluation. The main result was that the perspective of public library performance evaluation was shifting from input-output-oriented to outcome or impact, and the performance evaluation area was linked to the development strategy of public libraries or the role of the library. And, the government and institutions were working together to establish an evaluation system for performance management of public libraries.

• Journal of the Korean Society for Library and Information Science
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• v.55 no.2
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• pp.111-130
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• 2021

The purpose of this study is to examine international trends in performance evaluation of public libraries. We examined major theoretical models for performance evaluation and its measurement guidelines and tools in the literature. We also conducted case studies to investigate actual practices in major regional public library systems in the United States. In-depth interviews with library staff were conducted in three large U.S. public library systems along with analyses of both internal and public documents. The results of the study inform that the most noticeable trend of performance evaluation was to assess the impact of public library in the lives of citizens and the society. Guidelines and methods to measure intangible impact were developed in both international and national levels. These efforts were also found at the local library levels. While the outcome and impact measures were found to be direct reflections of strategic goals of the library systems, actual impact measures have yet to be refined in actual library practices.

• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.28 no.4
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• pp.203-221
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• 2017

This study is to suggest some improvement directions of the criteria for the management evaluation in order to contribute to the achievement of lasting value of the continuous development and publicity in regard to the public library means-efficiency. To this end, This study analyzed the means-efficiency evaluation criteria via theoretical review on business analysis of private enterprise and the analysis framework based on it. The improvement of evaluation criteria in regard to efficiency for the continuous development of public library are as follows. 1) Regardless of domestic and foreign, an efficiency index in the performance evaluation index of public library is absolutely insufficient. The sufficient indexes measuring efficiency which is appropriate for the concept of performance should be developed. 2) A flow data representing input and performance in certain time period is insufficient. Therefore, evaluation index consisted of flow data should be more developed. 3) Long term stock data is excluded in the term cost as it is the cost used for the long term such as fixed assets. However, it is useful as input data, which is realized through the perfect accounting.

• Journal of the Korean Society for Library and Information Science
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• v.33 no.4
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• pp.113-131
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• 1999

This study is a nationwide survey of Korean public libraries to identify and analyze the usefulness of 69 evaluation indicators of a public library proposed by the authors in the previous paper. A random sample of respondents including library managers, librarians, and users rated the usefulness of each indicator in assessing the performance of a public library. The results of this study could be used as the basic data in the evaluation of public libraries by selecting appropriate indicators and giving weight on each indicator according to the specific evaluation purpose.

• Journal of the Korean Society for Library and Information Science
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• v.34 no.2
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• pp.47-67
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• 2000

This study is to evaluate the performance and suggest alternative plans of the public libraries in Taegu Metropolitan City. Regression analysis is used to fit a log-log equation to the total budget-output for all the public libraries. The results of the performance evaluation confirm that there is diseconomies of scale in library operations(${\Sigma}b_n$ 3,732). Therefore, all the public libraries should be improve productivity by restructuring of library identity, rational selection of physical sites and new branch library planning, userbased budget allocation and collection development, staffing and reengineering, optimalization of web site, and enforcement of service functions, etc.

• Journal of Korean Library and Information Science Society
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• v.44 no.2
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• pp.77-95
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• 2013

This study was to investigate the usefulness of the measures of the Korean Public Library Operation Assessment. The analyzed data were collected through a fulfillment degree of the evaluation indicators and the opinions of librarians for public libraries evaluation indicators. Same time, the comparative analysis of public library statistical indicators and evaluation indicators was performed. Based on the results of the analysis, I was selected assessment items that need to delete and modify. The improvements proposed in this study will provide a direction for the improvement of the Korean Public Library Operation Assessment. And may be applied to improve the process of the public library evaluation.

• Journal of Korean Library and Information Science Society
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• v.54 no.3
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• pp.81-104
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• 2023

This study is a case study in which collection performance evaluation was attempted using key performance indicators presented by EBSM or collectionHQ, taking three public libraries located in Geumjeong-gu, Busan as examples. Focusing on the collection performance evaluation, which evaluates the performance of the collection, not only the evaluation of individual libraries, but also the differences in the evaluation results of libraries were reviewed. The key performance indicators used are grubby items, dead items, popular author provision, popular subject provision, overstocked subject areas and understocked subject areas. The main analysis results are as follows. First, in the evaluation of the grubby items, the ratio of grubby items out of all items in all three libraries was low. Second, in the case of all dead items, the ratio was high in all three libraries, It exceeded the base value suggested by collectionHQ. Third, the Top 10 popular authors were identified, and there were differences among libraries. Fourth, in the evaluation of provision of popular subject areas, all three libraries had almost no popular subject areas. Fifth, in the evaluation of overstocked subject areas, there was no overstock at Geumsaem Library, but many at Geumjeong Library and Seodong Library. Sixth, in the subject area evaluation of understocked inventory, only Geumsaem Library showed a lack of inventory.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.26 no.2
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• pp.241-268
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• 2015

Since 2008, the Presidential Committee on Library and Information has conducted 'National Library Management Evaluation,' and almost all of the public libraries have participated in the evaluation. In order to find the effect of the Evaluation on the public libraries, this study analyzed four years of the performance scores (2010~2013) during the period of the $1^{st}$ National Library Development Plan 2009~2013, which used the same measurement, were analyzed by the size groups and regions. The results indicated positive effect on the quality of the internal process such as planning and collection building. Yet attainment gab remains between metropolitan and the other regions, and also different relationship exists between input and attainment among the public library size groups. It suggested the policy development considering the library size and the regional difference.

• Journal of Korean Library and Information Science Society
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• v.43 no.1
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• pp.173-200
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• 2012

The purpose of this study is to derive implications of the management evaluation results for the Korean 699 public libraries during the year of 2010. The 'collection management' area(65.8%) and 'strategic management plan' area(60.8%) showed high performance rates compared to the average rates of the entire areas(56.6%). On the other hand, the 'cooperation with other libraries' area(41.8%) and 'cooperation with other communities' area(48.5%) showed relatively low performance rates compared to the average rates of the other areas. This study shows that in order to enhance public library services in the future in Korea, cooperation with other libraries and communities are indispensable. This study also recommends that the annual "Korean Public Libraries' Management Evaluation" project be focused on connecting to the national library policy and try to present alternatives based on the results of the annual project.