• Journal of Korean Library and Information Science Society
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• v.37 no.3
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• pp.193-208
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• 2006

The customer satisfaction. which is close with the loyalty, rate of disconnection and re-purchase and the new customer creation is important in point of the enterprise performance measurement system. There have been a number of studies that applied different models in other to assess the customer satisfaction of public and non-public area. But the general evaluation models which are existing can't consider the discrimination characteristic of different types of products or services. And these models didn't reflect the quality of the Internet environment of the public library service which appears newly. This study delved into literature of library service and customer satisfaction evaluation and suggest the classification system of public library service and the evaluation model of customer satisfaction for public library.

• Journal of Korean Library and Information Science Society
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• v.45 no.1
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• pp.5-25
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• 2014

The goal of this study is to propose the plan for activating collection services of public library in Seoul. For this goal, author analyzed and compared the core infrastructure, collection services, and their correlation of public libraries in 16 local governments and evaluated environment and the current situation of collection service of public libraries in Seoul. Based on the these results, author suggested five plans or strategies for vitalizing the collection services of public libraries. All public libraries in Seoul must maximize the visibility of the new collections, supply the culture(life-long learning) programs based on library collections, expand the breadth of the collection service through library cooperation system, strengthen interlibrary loan by establishment of the collaborative repository, and raise the awareness of the citizens about the library and collections.

• Journal of Korean Library and Information Science Society
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• v.35 no.2
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• pp.393-414
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• 2004

Traditional role of library is focused on the book collection and its reference service. However, library should be stressed the need of educational activity in the future. This study described to classify the roles of public library, which are book collecting and its reference services, educational activities, event place service for region community. Observation survey on the public libraries in Boston and its Vicinity shows that public libraries have various children's programs and they are getting more important roles. Public libraries of case study have done not only the roles for reference service space but also the informal lifelong education institute for region community. Library as the informal lifelong education institute deserve special emphasis on the development of education program.

• Journal of Korean Library and Information Science Society
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• v.40 no.4
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• pp.353-379
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• 2009

Since April last year when "the disability discrimination act" became effective in Korea, public libraries in Korea have been obligated to provide library service to the disabled. But most of public libraries in Korea do not and are not ready to service them. After finding out the characteristics of Korean disabled people and investigating current state of services for them in the public libraries of Korea by analyzing related statistics and laws, suggestions for the enhancement of public library service for disabled people in Korea were proposed.

• Journal of Korean Library and Information Science Society
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• v.22
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• pp.171-203
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• 1995

The purpose of this study is to analyse the current status and to suggest some strategies for vitalizations of the citizen participation in Korean public library administration as a part of exploring ways toward the development of public libraries in the time of localization. The concepts, types, needs and some problems of the citizen participation in local public administration are examined as a theoretical framework for this study. Public library board system in America and public library council system in Japan are investigated on their history, legal status, composition, function and are evaluated as a citizen participation system. Results of the survey on actual conditions of the institutional device for citizen participation in Korean public library administration, library administration committee, are presents. And some strategies for vitalizations of the system are suggested.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.13 no.2
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• pp.183-195
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• 2002

This paper reviews the articles which are presented the 2002 Fall Conference of the Korean Biblia Society for Library and Information Science and recent articles regarding public libraries. Based on that, transformations of the public library in both Korea and America are discussed including related issues. The internet has changed the public library’mission and librariens’roles, as well as other areas. Public library transformations will not only be dictated through technology, but society as well.

• Journal of the Korean Society for Library and Information Science
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• v.37 no.4
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• pp.311-328
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• 2003

Outcome indicators measuring public libraries´ impact on the community and individual community members have a great utility on the accountability improvement better management and role enhancement. This study identifies such areas of demonstrating public library impacts as economic value, social contribution, and information literacy, by literature review. A framework pertinent to develop public library outcome indicators is suggested for implementing outcome based evaluation in an individual public library´s environment.

• Journal of Korean Library and Information Science Society
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• v.44 no.4
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• pp.323-342
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• 2013

Staff are absolutely important for the operation of public libraries. This study aims to reveal how much the 16 metropolitan governments in Korea secure public library staff. Three measurement tools for analysing the present status of the staff of the 766 public libraries in Korea are: Enforcement Decree of the Library Act, Standards for Korean Libraries, and IFLA/UNESCO Guidelines. It was revealed that the public libraries in Korea satisfies 46% of the professional library staff standards of Enforcement Decree of the Library Act, 78% of the entire library staff need and only 44.5% of the professional library staff need of Korean Standards for Libraries, and only 35.7% of the entire library staff need of IFLA/UNESCO Guidelines. The study revealed that the ratio of satisfaction of the need of professional library staff is low and in particular, public libraries do not satisfies the entire library staff need of the international standards of IFLA/UNESCO Guidelines.

• Journal of Korean Library and Information Science Society
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• v.25
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• pp.595-635
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• 1996

The objective of this paper is to make use of marketing in order to managerial good conducted the pursuit of public interest of the public library. The information service of the public library is to be user orientated. The results of the study is as follows : The activation of the community information is based on get hold of the exact community needs : in this paper, it is proposed to the survey's frame of the community need ; according to the results of the survey, the community needs the institution of the information and referral service and the public library must be made of the information unit of the nation for the public service and the public sphere of the information in the future.

• Journal of Korean Library and Information Science Society
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• v.38 no.4
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• pp.241-255
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• 2007

Leisure is not only free time, It is free affairs so as approve from labour thus It must be going forward quasi-public. our public library must build up role of public facilities for leisure, because of it has historicity and synchronism of public leisure facilities from the existence of our modern library.