• Title/Summary/Keyword: Public Customer Satisfaction Index

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Correlation Analysis between Rating Time and Values for Time-aware Collaborative Filtering Systems

  • Soojung Lee
    • Journal of the Korea Society of Computer and Information
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    • v.28 no.5
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    • pp.75-82
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    • 2023
  • In collaborative filtering systems, the item rating prediction values calculated by the systems are very important for customer satisfaction with the recommendation list. In the time-aware system, predictions are calculated by reflecting the rating time of users, and in general, exponentially lower weights are assigned to past rating values. In this study, to find out whether the influence of rating time on the rating value varies according to various factors, the correlation between user rating value and rating time is investigated by the degree of user rating activity, the popularity of items, and item genres. As a result, using two types of public datasets, especially in the sparse dataset, significantly different correlation index values were obtained for each factor. Therefore, it is confirmed that the influence weight of the rating time on the rating prediction value should be set differently in consideration of the above-mentioned various factors as well as the density of the dataset.