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The Influence of Deluxe Hotel Culinary Staff's Psychological Contract Breach on Job Satisfaction and Turnover Intention: Focus on the Moderating Effects of Staff Careers (특 1급 호텔 조리종사원이 인지하는 심리적 계약위반이 직무만족도 및 이직의도에 미치는 영향: 경력의 조절효과를 중심으로)

  • Hong, Yun-Ju;Kim, Young-Joong
    • Culinary science and hospitality research
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    • v.22 no.7
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    • pp.187-202
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    • 2016
  • The purpose of this study was to better understand the influence of psychological contract breach in deluxe hotel culinary staff memeberss on job satisfaction and turnover intention. Based on a total of 280 samples obtained for empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the AMOS program. The hypothesized relationships in the model were simultaneously tested by using a structural equation model(SEM). The proposed model provided an adequate fit to the data, ${\chi}^2=334.152$ (p<.001), df=162, CMIN/DF=2.063, GFI=.893, AGFI=.861, NFI=.919, CFI=.956, RMSEA=.062. The model's fit, as indicated by these indexes, was deemed satisfactory, thus providing a good basis for testing the hypothesized paths. The SEM showed that relational contract breach (${\beta}=-.236$) had a negative significant influence on job satisfaction. In addition, job satisfaction (${\beta}=-.236$) had a negative significant influence on turnover intention. The moderating effects on career the formulated model was verified. Limitations and future research directions are also discussed.

A Study on the Influence of Coffee Shop's Service-Scape on the Perceived Values, and Brand Attitude of Customers (커피전문점의 서비스스케이프가 고객의 지각된 가치와 브랜드 태도에 미치는 영향)

  • Choi, Yoon-Hee;Lee, Yeon-Jung
    • Culinary science and hospitality research
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    • v.22 no.7
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    • pp.203-221
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    • 2016
  • This study aims to analyze the impact of servicescape on the perceived values and brand attitude of coffee customers. In order to archive our research objects, current study employed SPSS 22.0 statistal program. The summary is as follows. First, it was revealed that the servicescape of coffee shops has a positive influence on perceived value. Second, the servicescape of coffee shop has a positive influence on brand attitude. And perceived value of the customer has a positive impact on customer brand attitude. Based on the results, this research has concluded some theoretical suggestions as follows. First, in case of brand coffee shop, it was analyzed that the attractions of interior design color, floor and wall interior, and structure has influenced on the differentiated values of customers. Also, the accessability shows that the brand coffee shops with parking facilities along with the convenience provided by the off-site facilities make customers highly recognize the brand values. In addition, the results found that the factor of service condition becomes a determining factor. Thus, current study will contribute to consider the various elements of service scape when new business develop as well as redesign the previous stores.

The Influential Relationships among the Image, Service Quality, Consumption Value and Customer Emotion in Middle-low Price Chain Hotels (중저가 체인 호텔 이미지가 서비스 품질과 소비가치 및 고객감정에 미치는 영향)

  • Lim, Jong-Woo;Cho, Yong-Bum
    • Culinary science and hospitality research
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    • v.22 no.7
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    • pp.47-57
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    • 2016
  • This study was conducted to verify the relationships among the image of middle-low price chain hotels, service quality, consumption value, and customer emotion by using the AMOS 22.0 statistic package program. Confirmatory factor analysis and structural equation modeling methods employed for identifying the formulated hypothesis model. According to results, first, it is seen that the image of middle-low price chain hotels has positive effect on the service quality. Second, the image of middle-low price chain hotels has positive effect on the consumption value, and the consumption value has positive effect on the service quality. Third, the service quality does not have positive effect on the customer emotion. Last, the image of middle-low price chain hotels has positive effect on the customer emotion. In this study, we attempted to establish the management strategy device of middle-low price chain hotels by analyzing how the image of middle-low price chain hotels affect the service quality, consumption value, and customer emotion. As a result, when it comes to the service quality according to the image of middle-low price chain hotels, the conviction, in other words, the belief of the hotel staffs was the biggest one. In addition, when it comes to the consumption value according to the image of middle-low price chain hotels, the functional value, the kind service of the hotel staffs was seen as the highest satisfaction. More practical and theoretical implications for developing marketing strategy in context of middle-low price chain hotels has been suggested in conclusions.

Relationship between Preschool Child-Mother Interaction, Child's Health Status, Health-Related Quality of Life, and Social Development (학령전기 아동과 어머니의 상호작용, 아동 건강 상태, 건강 관련 삶의 질 및 사회적 발달 간의 관계)

  • Park, Sunghee
    • Child Health Nursing Research
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    • v.20 no.4
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    • pp.255-263
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    • 2014
  • Purpose: The purpose of this study was to examine relationship of preschool child and mother interaction, child's health status, health-related quality of life and social development. Also, it was intended to provide a basis for development of mother-child interaction programs. Methods: The present study was a descriptive research. Participants in this study were a convenience sample of 230 preschool children and their mothers. For the final analysis 209 questionnaires were used after eliminating questionnaires with incomplete responses. Data were analyzed using the SPSS 18.0 program. Results: The mean score for interaction between preschool child and mother was $3.96{\pm}0.55$ out of 5 points, for child health status, $3.75{\pm}0.62$ out of 5 points, for child's health-related quality of life, $83.89{\pm}10.20$ out of 100 points and for child's social development, $19.66{\pm}3.57$ out of 24 points. Positive correlations were found between interaction of preschool child and mother, child's health status, health-related quality of life, and social development. Conclusion: The results demonstrate the importance of the quality of the relationship between mother, the child's primary caregiver, and her child for the healthy growth and development of preschool children. It is suggested that intervention programs for preschool child-mother interaction should be developed using evidence based data.

The Contribution of Maternal-Fetal Attachment: Taegyo, Maternal Fatigue and Social Support during Pregnancy (태아애착에의 영향요인: 임부의 피로, 사회적지지, 태교실천)

  • Yu, Mi;Kim, Miok
    • Child Health Nursing Research
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    • v.20 no.4
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    • pp.247-254
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    • 2014
  • Purpose: Maternal-fetal attachment in a pregnant woman is important for her health and for her child's emotional stability. This study was done to identify the contribution of maternal fatigue, social support, and Taegyo to maternal-fetal attachment based on a survey of pregnant women. Methods: The study was a descriptive correlation study. Participants were 211 from two women's health clinic centers. Data were analyzed using t-test, ANOVA, Pearson correlation coefficients and stepwise multiple regression. Results: Mean scores for maternal-fetal attachment, Taegyo, maternal fatigue, and social support were 93.74 (range 25-125), 64.76 (17-85), 24.12 (10-40), and 54.43 (22-132), respectively. There were significant differences in maternal-fetal attachment according to parity, breast feeding experience, and putting prenatal education into practice. Multiple regression analysis showed that the key determinants of maternal-fetal attachment, were Taegyo (${\beta}$=.67), maternal fatigue (${\beta}$=.21), and social support (${\beta}$=.13), and these explained 55% of the total variance of attachment. Conclusion: The results suggest a need to encourage Taegyo in prenatal management program and provide methods for fatigue resolution and promotion of social support.

Factors Affecting Mental Health and Behavioral Problems in High School Students: Based on a Social Cognitive Career Theory (고등학생의 정신건강 및 문제행동에 영향을 미치는 요인: 사회인지진로이론에 근거하여)

  • Son, Hae Kyoung;Lee, Hyejung;Kim, Miyoung
    • Child Health Nursing Research
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    • v.20 no.4
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    • pp.314-321
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    • 2014
  • Purpose: This study was conducted to identify factors affecting mental health and behavioral problems among high school students through the lens of a Social Cognitive Career Theory. Methods: A descriptive study was carried out with 384 high school students in Seoul, Korea. A self-administrative questionnaire was used. It consisted of items on person background variables, career-related variables including career barriers, learning experiences, self-efficacy, outcome expectations, and career indecision, and mental health and behavioral problems. Descriptive statistics, correlation analysis and multiple regression analysis were performed using the SPSS 21.0 program. Results: The results showed that perceived stress (t=5.12, p<.001), perceived health status (t=-4.08, p=.002), and school record (t=5.46, p<.001) were statistically significant variables. Also, career barriers (t=10.57, p<.001) was a significant factor influencing mental health and behavioral problems. Conclusion: These findings indicate that among career-related variables, career barrier needs to be considered for preventive and therapeutic approach to mental health and behavioral problems in adolescents. Furthermore, the results suggest that career-related stress level should be assessed in high school students on a regular basis.

Nursery Teachers' Knowledge, Attitude and Performance Ability in CardioPulmonary Resuscitation (보육교사의 심폐소생술에 대한 지식, 태도와 수행능력)

  • Yang, Yun Jeong;Kwon, In Soo
    • Child Health Nursing Research
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    • v.20 no.4
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    • pp.304-313
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    • 2014
  • Purpose: This study was done to identify the level of knowledge, attitude and performance ability in CardioPulmonary Resuscitation (CPR) and provided data for the development of an education program to improve CPR performance ability of nursery teachers. Methods: The participants were 220 nursery teachers working in daycare centers in A city located in G province. Data were collected during July, 2013. Results: The mean scores were 45.88 of 100 for knowledge, 3.69 of 5 for attitude, 2.65 of 5 for performance ability. There were significant differences in knowledge and performance ability according to education experience. There were positive correlations between knowledge and performance ability, and between attitude and performance ability. Factors affecting CPR performance ability were knowledge (${\beta}=.133$), attitude (${\beta}=.327$), and education in CPR (${\beta}=.343$). These factors explained 29.4% of the variance in CPR performance ability. Conclusion: Results indicate that nursery teachers' knowledge, attitude and CPR performance ability were not sufficient enough to perform accurate CPR in an emergency. Therefore, to improve performance ability of nursery teachers to carry out CPR in a cardiac arrest emergency of a child, educational strategies that focus on increasing knowledge and attitude need to be developed.

Nurse Practitioner Roles and Curriculums in the United States (미국 전문간호사(NP)의 역할과 교육과정에 관한 고찰)

  • Lee Sun-Ock
    • The Journal of Korean Academic Society of Nursing Education
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    • v.5 no.1
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    • pp.97-105
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    • 1999
  • Based on literature, status and role of the NP in America was reviewed. The process of developing NP program in America suggests us many things. In America, nurse practitioners have sustained a mutually beneficial status with their patients for over thirty years. Excel fence in academic education and clinical training will enable nurse practitioners to continue to provide quality health care. The magnitude changes in the health care system of the United States, the challange of providing real access of health care continues. Lack of access to adequate primary care was the driving force in the initial 1965 Federal Involvement in developing the NP role. In 1993 President Bill Clinton's health care reform initiative provided policy support for NPs as primary care providers. The Institute of Medicine explicitly recognized NPs as an integral part of the primary care team. In addition, several national reports recognized NPs as affordable, accessible, high-quality care providers. The recent passage of direct Medicare reimbursement for NPs reflected public policy statements coincided with and likely contributed to a growth spurt in the NP workforce. From 1965 to 1977 NP programs offered traditional primary care clinical tracks(adult, family, woman's health, and pediatrics) for relatively small clusters of students in a variety of institutional settings. From 1978 to 1990 these educational programs were incorporated into graduate schools of nursing. By 1990 the majority of NPs received educational preparation in master's-level nursing programs. A new emphases was placed on postmaster's NP programs designed for master's prepared clinical nurse specialists and nurse managers. he the health care system shifted hospital nursing resources toward community-based care, these master's -level nurses sought additional NP preparation. NP educational programs are defined as the educational structure in which one or more NP clinical tracks are offered. NP clinical tracks, in turn, offer curriculum and supervised clinical experiences that match standards in specific practice areas such as family(FNP), adult(AUP), geriatrics(GNP), pediatrics(PNP), women's health (WHNP), neonatal (NNP), and acute care(ACNP). There were indications that NP practice was expanding into new clinical areas as evidenced by new types of tracks, particularly in acute care and psychiatry. The increase in acute care NP students likely reflects the increased demand from hospitals and other acute care settings. In Korea, change of nurse's role into nurse practitioner's role may have many difficulties. The need of health consumer, policy support of government, approval of medical care team are all essential component. Every nursing personnel make effort to planning the new health care delivery system.

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A Study of the Relationship between Social Support, Job Satisfaction and Burn-out Levels of Korean Nurses in Germany (재독 한국인 간호사들의 사회적지지, 직무만족도 및 소진과의 관계연구)

  • Kim, Ran;Kim, Chang-Sook;Kim, Young-Jae;Park, In-Soon;Park, Myung-Hee
    • The Journal of Korean Academic Society of Nursing Education
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    • v.9 no.2
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    • pp.186-198
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    • 2003
  • The purpose of this study was to analyze social support, job satisfaction and burnout level of Korean nurses who are working in Germany. The data were obtained from 71 nurses in terms of questionnaire which was distributed between October 2000. to January 2001. The analysis of the data was done by means of the SPSS program. The results of this study were as follows ; 1. The subjects had social supporters on the average of 8 to 9. The total social support score was 264.79. An analysis of the relationship between social support and general characteristics for the subjects was found to be statistically significant in the case of religion(t=2.783, p< .05 ) and work experience(F=2.594, p< .05). 2. The mean score of job satisfaction was the highest in interaction(3.71) followed by the relationship between nurses and doctors (3.56), and then followed by autonomy, professional position, pay, requirements, administration in descending order. So the total mean score 3.33 was based on a maximum score of 5. An analysis of the relationship between job satisfaction and general characteristics for the subjects was found to be statistically significant in the case of the thought of the value for the nurse job (F=4.977, p< .001). 3. The mean score of burnout level was 2.94 based on a maximum score of 7. Burnout level was the highest in the order of physical exhaustion, emotional exhaustion and mental exhaustion. An analysis of the relationship between burnout level and general characteristics for the subjects was found to be statistically significant in the case of planning period of employed nursing profession (F=4.113, p< .001), shift of work department (F=2.593, p< .05 ), thought of the value for the nurse job (F=3.789, p< .001). 4. The job satisfaction was found higher as the social support was higher(r= .278, p< .05). The burnout level was found lower as the social support was higher(r= .342, p< .01). The burnout level was found lower as the job satisfaction was higher(r= .478, p< .01). These results discussed on the above indicated that social support influenced on job satisfaction and burnout level, and that job satisfaction influenced on burnout level. To improve job satisfaction for the nurse, it is necessary that the role of social support as well as the method to increase it should be investigated correctly. The study to adjust as well as to prevent burnout level is absolutely needed.

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The Effects of Cyber Education in RN-BSN's Courses (RN-BSN 과정에서 사이버교육의 효과)

  • Kim, Hee-Soon;Oh, Ka-Sil;Lee, Kyung-Ja;Chang, Hwa-Kyoung
    • The Journal of Korean Academic Society of Nursing Education
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    • v.9 no.2
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    • pp.212-221
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    • 2003
  • The purpose of this study was to evaluate the effects and define the educational strategies of the cyber education offered to students for Bachelor of Science degree program(RN-BSN). The participants in this study were 67 students in two courses, Growth and Development, and Nursing Process. The main components of the cyber classes were the electronic board and on-line discussion board. The study was conducted from March 4, 2001 to July 23, 2001 at Y University in Seoul, Korea. To examine the effects of the cyber education, learning motivation, and learning satisfaction were measured by questionnaires to the students before the initial class and after completing the class. Learning achievement was measured by the grades for each course. The data were analyzed using frequencies, t-test, and paired t-test. The specific results of the course evaluation were compared and analysis was done to examine differences between traditional classroom teaching and cyber teaching. The study results are as follows: 1. There were no significant differences on total scores for learning motivation between pre-cyber education and post-cyber education. However, there were significant decreases in the post test compared to the pre test for the items, ' I'd like to get as high a score as possible compared to other students (t=-2.20, p=.03)' and ' I'm sure to acquire good grades(t=-5.22, p=.00) '. 2. The average score for learning satisfaction using cyber education was high at 3.52. 3. To define learning achievement using cyber education, grades for students taking cyber classes this year were compared to student grades for a class using traditional lassroom teaching last year. The score was significantly higher for classroom students in the 'Growth and Development' course (t=-3.5, p<.001), and the score was significantly higher for the cyber education students in the 'Nursing Process' course (t=4.3, p<.000). 4. The average of post scores on computer competency was significantly higher on six items, general knowledge about computers, data management and data research, ability to communicate using computer, and internet surfing. On the basis of the above findings, this study suggests that cyber education in nursing courses is effective and readily available. However, it is recommended that consideration be given to characteristics of the course when developing cyber education programs for nursing courses.

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