• 제목/요약/키워드: Product sales service

검색결과 228건 처리시간 0.027초

사이버 쇼핑 환경에서 소비자의 쇼핑몰 선택에 영향을 미치는 요인에 관한 연구 (An Empirical Investigation into the Factors Influencing Shopping Mall Selection Decisions in the Cyber Shopping Environment)

  • 김종욱
    • 한국정보시스템학회지:정보시스템연구
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    • 제14권1호
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    • pp.171-195
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    • 2005
  • The current study investigates major factors which influence the consumer's selection of internet shopping malls. Based on the technology acceptance model(TAM)(Davis, 1989) and trust theory(McKnight & Chervany, 2001), consumer selection factors from marketing research(Burke, 1997;Dodds et al, 2001), perceived usefulness, perceived ease of use, trust, service quality, and product price were hypothesized as to affect the consumer's decision to choose one's specific internet shopping malls. The study developed a research model to explain the shopping mall selection and collected the survey responses from 312 internet shopping mall users. The results of the current research indicate that all the research variables employed in the study, perceived usefulness, perceived ease of use, trust, service quality, and product price, are found to significantly influence the consumer's shopping mall selection decision. Among the influencing factors, price, service quality, and trust showed a greater effect on the shopping mall selection than usefulness and ease of use. This result implies that purchase-related variables such as price and service quality may be more critical to attracting customers and thereby raising the sales volume of the shopping mall, than the web site's usefulness and ease of use.

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수산물 전자카탈로그 표준화를 위한 속성 분석 (Feature Analysis for Fisheries Electronic Catalog′s Standards)

  • 김진백
    • 수산경영론집
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    • 제33권1호
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    • pp.19-41
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    • 2002
  • Recently, the number of Internet shopping malls increases dramatically Internet shopping malls offer direct sales by electronic catalogs. As compared with to physical stores and paper catalogs, electronic catalogs differ in terms of the varieties and types of products offered, promotional efforts, service, interface, ordering and delivering, and so on. This paper analysed the features of electronic catalogs for fisheries by 45 variables. By descriptive statistics of electronic catalogs for fisheries, most electron)c catalogs had sufficient product related information. But promotion and transaction security related features were scarce. And some development technologies of electronic catalogs for fisheries were obsolete. By factor analysis, there were 9 factors of electronic catalogs for fisheries, that was, design of product pages, transaction information, playfulness, convenience of product selection, interface design, design of homepages, product information, learning capability, other electronic catalog related factor. Thus in standardizing electronic catalog for fisheries products, the above 9 factors should be reflected significantly.

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고객관계관리에서 신경망을 이용한 제품-고객군의 형성에 관한 연구 (A Study on Product-Customer Group Formation Using Neural Networks for CRM)

  • 황인수
    • Asia pacific journal of information systems
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    • 제11권4호
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    • pp.27-41
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    • 2001
  • CRM is at the core of any customer-focused business strategy and includes the people, processes, and technology questions associated with marketing, sales, and service. In today's hyper-competitive world, organizations looking to implement successful CRM strategies need to focus on a common view of the customer using integrated information systems and contact center implementations that allow the customer to communicate via any desired communication channel. A CRM solution contains a number of sophisticated tools that enable to extract detailed information about customers. This information can be used to gain a better understanding of customers. From this we can determine trends, and so refine business toward customers' needs and target new products to particular customer groups. This paper presents an approach for forming the product-customer groups using neural networks for customer relationship management. The Carpenter-Grossberg's neural network, which has been used for manufacturing cell formation in group technology, is modified and applied for product-customer group formation. As a result of numerical experiments, it is also useful for more complex problems in which customers have different preferences for each product.

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제품 비교 웹서비스의 고객 검색 패턴에 대한 연구 (Human Search Patterns on Product Comparison Service)

  • 이홍희;이충권;유상진
    • 한국산업정보학회논문지
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    • 제14권3호
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    • pp.98-105
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    • 2009
  • 기업이 매출을 신장하고 자신의 웹싸이트에 접속하는 고객들의 재방문 횟수를 늘리기 위하여, 고객이 원하는 제품정보를 효과적으로 전달해야 하는 필요성이 대두되고 있다. 그러므로, 웹싸이트상의 올바른 제품정보 배치에 대한 중요성은 강조되어야 한다. 이 논문에서는, 제품 비교 서비스에서 정보 배치의 형태에 따라 고객의 정보검색 패턴이 어떻게 바뀌는지를 연구하였다. 분석결과로 제품 비교 웹서비스의 수직적 배치 형태에서는 사람들은 특성 정보 경로를 따르는 경향을 보였으며, 수평적 배치 형태에서는 제품 정보 경로를 따르는 경향을 보였다.

[Review] The Impact of Character Collaboration Product Characteristics on Brand Awareness and Purchase Intention: Focusing on F&B Products

  • Kyung Tae JANG;Senghyeon LEE;Seong-Soo CHA
    • 식품보건융합연구
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    • 제10권2호
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    • pp.1-5
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    • 2024
  • This study aims to investigate the impact of character collaboration product characteristics on brand awareness and purchase intention within the food and beverage (F&B) industry, with a special focus on Generation MZ's growing interest in such products. The methodology involves a comprehensive review of existing literature on character marketing, brand awareness, and consumer purchase intention, supplemented by case studies of successful character collaborations in the F&B sector. The findings reveal that character collaborations significantly impact brand awareness and purchase intentions, particularly among younger consumers like Generation MZ. These collaborations not only rekindle nostalgia but also introduce new and exciting consumer experiences, effectively attracting a wide demographic. The success of character-themed products, from Pokémon bread to Coca-Cola's League of Legends collaboration, underscores the strategy's effectiveness in boosting brand recognition and consumer engagement. The implications of this research are manifold for the F&B industry. Firstly, it highlights the importance of leveraging popular characters to forge emotional connections with consumers. Secondly, it suggests that product development should closely align with consumer preferences and market trends to maximize appeal. Lastly, it positions character collaboration as a strategic marketing tool that not only enhances product sales but also strengthens brand loyalty and facilitates sustained brand growth.

한방산업의 정의와 분류에 대한 연구 (A research on the Korean medicine industry of define and classification)

  • 신현규
    • 한국한의학연구원논문집
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    • 제10권1호
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    • pp.97-105
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    • 2004
  • 1. To define 'Korean medicine industry' through study on existing medicine related industries, Korean medicine industry means all industrial activities related to Korean medicine. It covers material resources such as herbs and products made with herbs, medical instruments, Korean medical service and related information service based on Korean medicine theories. 2. According to Korea National Statistical Office standard industrial branch, Korean medicine industry was classified as a large branch. There were industries such as agriculture, food and beverage manufacture, publishing, copy of prints and record media, manufacture of compound and chemical products, medical service, manufacture of precise optical instruments, wholesale trade and product mediation, retail trade, restaurant, research and development, education service, health preservation service, entertainment, culture and sports industry related to the Korean medicine industry. 3. If we classify this according to the industry branch of English economists Clark, Colin Grant, herb cultivating industry will be classified as primary industry, manufacture of foot and beverage related to Korean medicine, secondary industry and wholesale and retail sales of herb, research and development, education, health preservation, social welfare, tertiary industries.

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우리나라 저가항공 서비스의 만족이 재이용과 지역관광산업에 미치는 영향에 관한 연구 (A Study on the Satisfaction of Low-cost Carrier Service influence on Reuse and Local Tourism Industry in Korea)

  • 김효경;문재영
    • 한국컴퓨터정보학회:학술대회논문집
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    • 한국컴퓨터정보학회 2020년도 제61차 동계학술대회논문집 28권1호
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    • pp.109-110
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    • 2020
  • Today, the tourism industry, unlike the past, is fused with various fields and is closely related to various fields, not just one field. In the case of the tourism industry, it leads to an increase in product sales through not only national import but also enhancing national image, forming a positive virtuous chain. As mentioned in order to verify the hypothesis presented in this study, pilot tests were conducted on about 50 copies of the data, and as a result, in-flight service (H1), flight service (H2), compensation service (H3), and reservation service (H4) It has been shown to have a positive effect on customer satisfaction, and when customer satisfaction is achieved, it naturally leads to reuse.

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미용서비스와 제품의 조절초점적합성 효과에 관한 연구 (A Study for the Effect of Regulatory Fit on Beauty Service and Product)

  • 여준상;고성현
    • 패션비즈니스
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    • 제14권4호
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    • pp.1-9
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    • 2010
  • The study verified the regulatory fit effect of the message focus and propensity regulatory focus delivered in the sales promotion situation of beauty services and products on the basis of the self-regulatory focus theory being actively discussed in the consumer behavior area of marketing. As the result of ANOVA analysis on the experimental design 2 (chronic regulatory focus: promotion focus/prevention focus, between factor) ${\times}$ 2 (message regulatory focus: promotion focus/prevention focus, within factor), the promotion focus group showed more positive response to the promotion focus message(4.88) of beauty services than the prevention focus group(4.40) so that the effect of regulatory fit appeared(t=1.79, p<.1), but the regulatory fit effect didn't appear in the prevention focus message(t=.58, p>.1) so that the hypothesis was partially supported. However, as for the promotion focus message of beauty products, the promotion focus group(4.62) showed more positive response than the prevention focus group(4.16), and as for the prevention focus message, the prevention focus group(4.89) showed more positive results than the promotion focus group(4.33) so that the effect of regulatory fit appeared(t=2.07, p<.05). Therefore, the result of the study shows that as for the service consumers perceive high risk, the sales promotion activity of the prevention focus message can be effective for prevention focus consumers and for promotion focus consumers as well. Otherwise, it suggests the marketing approach that the consumer evaluation is more positive when the advertising message focus fit the consumer regulatory focus.

딥러닝과 통계 모델을 이용한 T-커머스 매출 예측 (T-Commerce Sale Prediction Using Deep Learning and Statistical Model)

  • 김인중;나기현;양소희;장재민;김윤종;신원영;김덕중
    • 정보과학회 논문지
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    • 제44권8호
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    • pp.803-812
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    • 2017
  • T-커머스는 양방향 디지털 TV를 기반으로 양방향 데이터방송 기술을 활용하여 상거래를 하는 기술융합형 서비스이다. 채널 번호와 판매상품이 제한된 환경에서 T-커머스의 매출을 극대화 하기 위해서는 각 제품의 시간대별 경쟁력을 고려하여 매출이 최대화 되도록 프로그램을 편성해야 한다. 이를 위해, 본 논문에서는 딥러닝을 이용해 T-커머스에서 각 상품을 각 시간대에 편성하였을 때의 매출을 예측하는 방법을 제안한다. 제안하는 방법은 심층신경망을 이용해 판매 상품과 시간대, 주차, 휴일 여부, 그리고 날씨를 입력 받아 실제 방송으로 편성했을 때 기대되는 매출을 예측한다. 그리고, 통계적 모델과 SVD(Singular Value Decomposition)를 적용하여 판매 데이터의 편중 및 희박성 문제를 완화한다. 실제 T-커머스 운영자인 (주)더블유쇼핑의 판매 기록 데이터에 대하여 실험하였을 때 실제 매출과 예측치의 차이가 0.12의 NMAE(Normalized Mean Absolute Error)를 보여 제안하는 알고리즘이 효과적으로 동작함을 확인하였다. 제안된 시스템은 (주)더블유쇼핑의 T-커머스 시스템 적용되어 방송 편성에 활용되었다.

제품혁신이 기업의 수익 및 재무안정성에 미치는 영향 (The Impact of Corporate Product Innovation on the Firm's Revenue and Financial Stability)

  • 임동근;정진화
    • 기술혁신연구
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    • 제25권4호
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    • pp.239-261
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    • 2017
  • 본 연구는 제품혁신에 초점을 맞추어 기술혁신이 기업의 수익과 재무안정성에 미치는 영향을 분석하고 기업의 지속성장을 위한 전략적 시사점을 도출하는 데 목적이 있다. 제품혁신은 신제품개발 및 도입으로 정의한다. 기업의 수익은 종업원 1인당 매출액과 매출액 증가율로 측정하고, 재무안정성은 자기자본대비 부채비율과 유동비율로 측정한다. 실증분석은 제품혁신의 내생성을 고려하여 2단계 추정법을 사용하였고, 분석자료는 "인적자본기업패널(HCCP)"의 1차(2005년)~6차(2015년) 자료와 한국신용평가(주)의 기업재무자료를 병합한 자료이다. 분석결과에 의하면, 제품혁신은 기업의 지식자본스톡과 인적자원투자, 시장선도전략 등에 영향을 받으며, 제품혁신이 활발히 이루어지는 기업일수록 1인당 매출액과 매출액 증가율이 높고 부채비율은 낮으며 유동비율이 높다. 이러한 분석결과는 기술혁신투자와 이를 통한 제품혁신이 기업의 단기수익 창출 및 장기적인 재무안정성을 촉진하는 중요한 전략이라는 것을 의미한다.