• 한국산업정보학회논문지
• /
• 제14권3호
• /
• pp.98-105
• /
• 2009

기업이 매출을 신장하고 자신의 웹싸이트에 접속하는 고객들의 재방문 횟수를 늘리기 위하여, 고객이 원하는 제품정보를 효과적으로 전달해야 하는 필요성이 대두되고 있다. 그러므로, 웹싸이트상의 올바른 제품정보 배치에 대한 중요성은 강조되어야 한다. 이 논문에서는, 제품 비교 서비스에서 정보 배치의 형태에 따라 고객의 정보검색 패턴이 어떻게 바뀌는지를 연구하였다. 분석결과로 제품 비교 웹서비스의 수직적 배치 형태에서는 사람들은 특성 정보 경로를 따르는 경향을 보였으며, 수평적 배치 형태에서는 제품 정보 경로를 따르는 경향을 보였다.

• 한국프랜차이즈경영연구
• /
• 제11권3호
• /
• pp.7-18
• /
• 2020

Purpose: Recently, information on 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' can be obtained through various media such as TV, Internet search, and SNS, and the culture of finding and sharing them has become a trend. Since PZB's SERVQUAL, there have been many studies measuring service quality, leading to hotels, restaurants and coffee shops. These studies of service quality include product quality in the service quality dimension. Hotels, restaurants, and coffee shops are provided with intangible services while customers visit and stay, but 'Delicious Restaurants (Mat-zip)' and 'Famous Bakeries' often stop by to buy products and return home. Therefore, the study on the effect of quality on customer behavior on 'Delicious Restaurants (Mat-zip)' should consider product quality separately. In this study, we want to study how each quality element affects the perceived value and response of customers by separating product quality and service quality. Research design, data, and methodology: This study tested the structural model of how the quality of products and services of famous bakeries affect customers' perceived value and response. As the quality factors, products, tangible services, and employee services were adopted, and perceived values adopted utilitarian and hedonic values, and customer responses adopted customer satisfaction and behavior intention. For this study, 203 survey data with experience using famous bakeries were analyzed using SPSS 22.0 and AMOS 22.0. Result: The research results are as follows. First, product quality positively influenced utilitarian value, hedonic value, and customer satisfaction, tangible service quality positively influenced utilitarian value, and employee service quality positively influenced hedonic value. Second, utilitarian value had a positive effect on behavioral intention, and hedonic value had a positive effect on customer satisfaction. Conclusions: In a famous bakery, it is basic that product quality should be given priority, and for customer satisfaction, employee service quality is half as important. In addition, for Behavior Intension (revisit by the customer), in addition to product quality, the quality of tangible services and employee services should be maintained at a quarter level.

• 산업융합연구
• /
• 제2권2호
• /
• pp.197-218
• /
• 2004

The purpose of this study is to supply basic marketing information and establish effective marketing strategy of internet retail stores, by analyzing internet shopper's perception and complaining behavior. To accomplish this study objective, 172 individuals were selected and surveyed with questionnaire method. The result of empirical analysis is summarized as follows. There were significant differences between consumer types and consumer's perception of internet shopping for price, variety of product, fitness, interest, return policy. And there were statistically significant differences in the types of complaining behavior by consumer types.

• 대한산업공학회지
• /
• 제39권5호
• /
• pp.440-449
• /
• 2013

We consider a reverse supply chain with a production facility and a recovery facility, and address the joint control of production and disposal decisions for sustainable operations. Demands are satisfied from on-hand inventory of serviceable products, replenished via manufacturing or remanufacturing. Sold products may be returned after usage and each returned product is disposed of or accepted for recovery. Accepted returned products are converted into serviceable products after remanufacturing process. Formulating the model as a Markov decision process, we characterized the structure of the optimal production and disposal policy as two monotone switching curves under a special condition. Three types of heuristic policies are presented and their performance is numerically compared.

• 기술혁신연구
• /
• 제13권3호
• /
• pp.131-151
• /
• 2005

Industrial Technology Development Program enables the recipient to set up technology infrastructure and to facilitate technology diffusion. In return, government charges royalty from the program recipient. However, the current royalty system is not in the effective form. This study analyzes the various aspects of royalty collection methods applied to the Industrial Technology Development Program and recommend the following: (1) employ the combination of fixed amount royalty and running royalty with predetermined portion of revenue generated, (2) adjust the royalty collection duration by applying product life cycle, and (3) devise new program to link extra-gain from royalty collection with commercialization and other means to increase the effectiveness of research and development activities.

• 복식문화연구
• /
• 제27권5호
• /
• pp.496-511
• /
• 2019

The purpose of this study was to create a theoretical structure for the concept of purchasing risks by identifying the structure of purchasing risks that lead to obstacles in the purchasing decisions of consumers in fashion consumption via online channels. This was a secondary research using books, articles, prior researches, and academic journals on the five topics of "characteristics of fashion consumption," "the concept of purchasing risks," "purchasing risks by product types," "purchasing risks by channel types," and "purchasing risks of fashion consumption on online shopping channels." According to the arguments of prior researches, the study divided the purchasing risks of fashion consumption through online shopping into four categories : (1) fundamental purchasing risks including financial risk and time loss risk pertaining to any product or channel, (2) online channel purchase risks, which include risks in payment, Information leaks, and delivery and return/exchange risk, (3) fashion product risk related to product quality or experience of other people, which includes social risks and risks associated with quality, and (4) the online channel${\times}$fashion product risks, which include the aesthetic and psychological hazards especially amplified in online channels. The four risk factors were then described with a concept map to systemize the multi-dimensional and stereoscopic psychological structure of purchasing risks. Of the four risk factors, consumers placed the most emphasis on the online channel${\times}$fashion product risks, hence, reducing this risk factor is of utmost priority for marketing of online shopping channels.

• 한국의류학회지
• /
• 제30권11호
• /
• pp.1618-1625
• /
• 2006

The purposes of this study were 1) to identify dimensions of fashion lifestyles of men of digital generation and online shopping mall service attributes, and 2) to find factors affecting general satisfaction and intention to purchase at online shopping malls. Data were obtained from 632 men aged between 15 and 39 who were using the internet. Fashion lifestyles produced five factors, fashion leadership, shopping enjoyment, brand pursuit, personality pursuit, and practicality pursuit. Internet service attributes included three factors, check-out service, after delivery service, and product presentation service. Significant determinants of general satisfaction were after delivery service, check-out service, product presentation service, and purchase experience in order. For intention to buy, after delivery service, check-out service, product presentation service, purchase experience, practicality, and household income level in order were significant. Finally, general satisfaction of purchase was a useful determinant of intention to buy. Implications were given for improving internet shopping mall services from the perspective of online fashion mall marketers.

• 한국항행학회논문지
• /
• 제13권6호
• /
• pp.998-1010
• /
• 2009

최근 지식환경의 변화에 따라 R&D 투자성과를 극대화하기 위한 기술개발 전략의 새로운 패러다임으로 개방형 기술혁신(Open Innovation)이 확산되고 있다. 국내에도 기술개발 비용의 증가, 제품수명의 단축 등으로 R&D 투자 효율성을 극대화하기 위한 기술개발 전략으로 개방형 기술혁신(Open Innovation)에 대한 관심이 고조되고 있지만 활용 실태 등에 대한 조사 발표는 미미한 실정이다. 본 사례연구는 기술 경영 관점에서 개방형 기술혁신이 신제품 개발에 적용되는 일련의 과정을 통하여 기업들이 개방형 기술혁신을 중요한 기술개발 전략의 일환으로 새롭게 실행하거나 강화하려고 할 때 어떤 점들을 고려하고 점검하고 준비해야 하는지에 대한 경영 실무적 측면에서 시사점을 제공해 준다고 할 것이다.

• 한국의류학회지
• /
• 제35권7호
• /
• pp.761-774
• /
• 2011

This study investigated the consumer review information considered important by consumers when making a purchase decision to buy apparel products online. Data were collected through focus group interviews. Eleven females in their 20s and 30s, who have extensive experience in reading consumer reviews posted on online apparel stores, participated in the study. The consumer review information considered important by participants is the information related to seven product attributes (size, fabric, design, color, sewing, price, and country of origin), seven benefits (functional, financial, esthetic, emotional, social, utilitarian benefits, and product value compared to price) of the apparel product and four store attributes (return/refund, delivery, reputation/credibility, and customer service). The findings from the study can serve as an important tool in developing survey questions in order to evaluate the quality of consumer review information and help online retailers plan methods to improve the quality of reviews.

• 기술혁신학회지
• /
• 제10권1호
• /
• pp.47-72
• /
• 2007

아이디어는 소멸하지 않으며 지식생산과정에 수확체감의 법칙이 작용하지도 않는다. 그럼에도 불구하고, 사적측면만을 고려하는 단순한 내생적 성장모형에서는 지속적 경제성장이 달성되지 않게 된다. 그러나, 지식자본의 비전유성을 고려하여 이를 공적자본으로 간주하게 되면 지속적 경제성장은 달성될 수 있게 된다. 우리 경제에 대한 실증분석 결과가 지식의 공적자본으로서의 성격을 강하게 뒷받침함을 확인할 수 있다. 즉, 제품혁신 생산함수에 대한 모든 함수형태에서 지식자본이 사적재화라는 귀무가설을 모두 기각할 수 있다. 이상의 결과로부터 우리 경제는 제품혁신을 통해 지속적 경제성장을 달성할 수 있다는 시사점을 얻을 수 있다.