• 제목/요약/키워드: Process Knowledge Management

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초등학생들의 사회·정서적 능력 함양을 위한 이론적 토대 연구 (A theoretical foundation study for the promotion of a social and emotional competencies of children)

  • 이인재
    • 한국철학논집
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    • 제25호
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    • pp.7-40
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    • 2009
  • 이 논문의 목적은 "초등학생들의 사회 정서적 능력 함양을 위한 인성교육의 통합적 방안 연구"의 이론적 토대를 세우는 것에 있다. 본 연구는 초등교육의 핵심 목표 중의 하나인 초등학생들의 "바르고 선한 인성(character)"을 어떻게 하면 보다 효과적으로 함양할 것인가?의 물음에 답하기 위해, 사회 정서적 학습(the social and emotional learning, 이하 SEL로 약칭) 이론에 근거하여 그 해답의 실마리를 찾고, 인성교육의 통합적 접근을 통해 궁극적으로 초등학생들의 사회 정서적 능력 함양을 위한 프로그램을 구안하여 초등현장에 적용하고자 한다. 이를 위해 먼저 본 논문에서는 정서 지능이 무엇이며, 정서 지능과 관련된 여러 이론들의 공통점과 차이점을 비교해 보았다. 왜냐하면 본 연구가 기반으로 삼고 있는 사회 정서적 학습은 바로 정서 지능에 대한 핵심 아이디어에서 출발하기 때문이다. 이어 개인의 일상생활에서 비롯되는 사회적이고 정서적인 현상을 이해하고 조직하며 표현하는 능력으로서 사회 정서적 능력의 주요 구성 요소인 자기인식, 자기관리, 사회적 인식, 대인관계 기술, 책임있는 의사결정에 대해 살펴보았고, 미국에서 SEL 프로그램이 구체적으로 어떤 효과를 가져왔는지를 분석해 보았다. 다음으로 사회 정서적 학습과 정서 능력 혹은 정서 지능은 어떤 관계에 있는지, SEL과 인성교육은 어떤 관계있는지를 살펴보았으며, 특히 SEL 프로그램의 활용에 있어 인성교육이 주는 시사점도 살펴보았다. 마지막으로 SEL 프로그램을 우리의 초등학생을 위한 통합적 인성교육의 프로그램에 적용할 때 유의해야 할 일반적 원리에 대해 살펴보았다.

교육콘텐츠 특성과 기업 조직특성이 교육전이 및 조직효과성에 미치는 영향에 관한 연구: 프랜차이즈기업 대상의 온-오프라인 교육 훈련에 따른 비교 (A Study on the Effect of the Contents and Organization Characteristics on Learning Transfer and Organizational Effectiveness: A Comparison of On/Off Education on Franchise Enterprises)

  • 권민희;이상복
    • 산업융합연구
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    • 제20권8호
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    • pp.41-52
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    • 2022
  • 기업 교육훈련은 조직구성원 및 조직의 성과 향상을 위해서 시행되나 실제 교육훈련의 성과는 기대한 만큼 나타나고 있지 않다. 이에 따라 본 연구에서는 기업 내 교육성과를 피교육자의 조직몰입도와 업무성과로 정의하고 이에 영향을 미치는 요인들에 대해 연구함으로써 성과 창출을 위해 기업 교육훈련 설계 시 고려해야 하는 것들을 제안한다. 우선 기업 교육훈련에서 제공되는 교육콘텐츠 특성으로서의 과제가치와 직무연관성, 그리고 기업 내 교육훈련에 대한 지원 정도인 조직특성이 피교육자의 교육전이에 영향을 끼치는 지 확인한다. 이후, 교육전이로부터 조직몰입 및 업무성과로의 인과관계를 분석한다. 이 과정에서 온/오프라인 교육의 조절효과가 있는지 분석하여 교육 전달 방법에 따른 효과성의 차이가 있는지 검증한다. 연구결과, 교육의 과제가치, 직무연관성, 조직보상이 교육전이에, 교육전이가 조직몰입 및 업무성과에 유의한 영향을 미치는 것으로 나타났으며, 온/오프라인 교육간 차이가 있음을 입증하였다. 본 연구는 프랜차이즈 기업을 대상으로 수행하여 표본의 한계가 존재하며, 향후 대표성을 지닌 표본이나 전문직종의 집단을 대상으로 연구를 확장할 예정이다.

초등학생의 사회인식 및 대인관계 능력 함양을 위한 도덕교육의 통합적인 방안 연구 (A Study on the integrative ways of moral education for the building of children's social awareness and relationship skills)

  • 이인재;지준호
    • 한국철학논집
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    • 제29호
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    • pp.375-396
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    • 2010
  • 본 연구는 사회·정서적 학습 이론(the social and emotional learning, SEL)에 근거를 두고 초등 도덕교육의 목표인 초등학생들의 "바르고 선한 인성(character)"을 어떻게 하면 보다 효과적으로 함양할 것인가? 의 물음에 답하기 위해, 사회·정서적 능력 중에서도 특히 사회적 인식(social awareness) 및 대인 관계 기술(relationship skill) 함양에 초점을 두고 탐구하였다. 본 연구가 SEL에 토대를 두고자 하는 이유는 초등학생들의 도덕성 발달이란 도덕적 지식(앎)의 발달만으로 가능하지 않고, 도덕적 지식을 행동으로 옮기는데 있어 중요한 가교의 역할(예를 들면, 자동차가 움직이기 위해 연료가 필수적이듯이 일종의 도덕적 에너지의 역할)을 하고 있는 사회·정서적 능력의 발달이 병행될 때 가능한 바, 그동안 우리나라 도덕교육에서는 이러한 사회·정서적 능력 혹은 도덕적 감정의 필요성에 대해 강조하면서도 이를 어떻게 하면 효과적으로 교육할 것인가에 대해 구체적인 실천 방안 마련이 미흡하였기 때문이다. 초등학생들의 사회 인식 및 대인 관계 능력 함양의 모색은 도덕과 수업을 통한 방안과 도덕과 수업 이외의 활동을 통한 방안을 중심으로 구안하였다.

Video UGC 제작 동기와 행위 과정에 관한 이해: 구현의도이론 (Theory of Implementation Intentions)의 적용을 중심으로 (Understanding User Motivations and Behavioral Process in Creating Video UGC: Focus on Theory of Implementation Intentions)

  • 김형진;송세민;이호근
    • Asia pacific journal of information systems
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    • 제19권4호
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    • pp.125-148
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    • 2009
  • UGC(User Generated Contents) is emerging as the center of e-business in the web 2.0 era. The trend reflects changing roles of users in production and consumption of contents on websites and helps us to understand new strategies of websites such as web portals and social network websites. Nowadays, we consume contents created by other non-professional users for both utilitarian (e.g., knowledge) and hedonic values (e.g., fun). Also, contents produced by ourselves (e.g., photo, video) are posted on websites so that our friends, family, and even the public can consume those contents. This means that non-professionals, who used to be passive audience in the past, are now creating contents and share their UGCs with others in the Web. Accessible media, tools, and applications have also reduced difficulty and complexity in the process of creating contents. Realizing that users create plenty of materials which are very interesting to other people, media companies (i.e., web portals and social networking websites) are adjusting their strategies and business models accordingly. Increased demand of UGC may lead to website visits which are the source of benefits from advertising. Therefore, they put more efforts into making their websites open platforms where UGCs can be created and shared among users without technical and methodological difficulties. Many websites have increasingly adopted new technologies such as RSS and openAPI. Some have even changed the structure of web pages so that UGC can be seen several times to more visitors. This mainstream of UGCs on websites indicates that acquiring more UGCs and supporting participating users have become important things to media companies. Although those companies need to understand why general users have shown increasing interest in creating and posting contents and what is important to them in the process of productions, few research results exist in this area to address these issues. Also, behavioral process in creating video UGCs has not been explored enough for the public to fully understand it. With a solid theoretical background (i.e., theory of implementation intentions), parts of our proposed research model mirror the process of user behaviors in creating video contents, which consist of intention to upload, intention to edit, edit, and upload. In addition, in order to explain how those behavioral intentions are developed, we investigated influences of antecedents from three motivational perspectives (i.e., intrinsic, editing software-oriented, and website's network effect-oriented). First, from the intrinsic motivation perspective, we studied the roles of self-expression, enjoyment, and social attention in forming intention to edit with preferred editing software or in forming intention to upload video contents to preferred websites. Second, we explored the roles of editing software for non-professionals to edit video contents, in terms of how it makes production process easier and how it is useful in the process. Finally, from the website characteristic-oriented perspective, we investigated the role of a website's network externality as an antecedent of users' intention to upload to preferred websites. The rationale is that posting UGCs on websites are basically social-oriented behaviors; thus, users prefer a website with the high level of network externality for contents uploading. This study adopted a longitudinal research design; we emailed recipients twice with different questionnaires. Guided by invitation email including a link to web survey page, respondents answered most of questions except edit and upload at the first survey. They were asked to provide information about UGC editing software they mainly used and preferred website to upload edited contents, and then asked to answer related questions. For example, before answering questions regarding network externality, they individually had to declare the name of the website to which they would be willing to upload. At the end of the first survey, we asked if they agreed to participate in the corresponding survey in a month. During twenty days, 333 complete responses were gathered in the first survey. One month later, we emailed those recipients to ask for participation in the second survey. 185 of the 333 recipients (about 56 percentages) answered in the second survey. Personalized questionnaires were provided for them to remind the names of editing software and website that they reported in the first survey. They answered the degree of editing with the software and the degree of uploading video contents to the website for the past one month. To all recipients of the two surveys, exchange tickets for books (about 5,000~10,000 Korean Won) were provided according to the frequency of participations. PLS analysis shows that user behaviors in creating video contents are well explained by the theory of implementation intentions. In fact, intention to upload significantly influences intention to edit in the process of accomplishing the goal behavior, upload. These relationships show the behavioral process that has been unclear in users' creating video contents for uploading and also highlight important roles of editing in the process. Regarding the intrinsic motivations, the results illustrated that users are likely to edit their own video contents in order to express their own intrinsic traits such as thoughts and feelings. Also, their intention to upload contents in preferred website is formed because they want to attract much attention from others through contents reflecting themselves. This result well corresponds to the roles of the website characteristic, namely, network externality. Based on the PLS results, the network effect of a website has significant influence on users' intention to upload to the preferred website. This indicates that users with social attention motivations are likely to upload their video UGCs to a website whose network size is big enough to realize their motivations easily. Finally, regarding editing software characteristic-oriented motivations, making exclusively-provided editing software more user-friendly (i.e., easy of use, usefulness) plays an important role in leading to users' intention to edit. Our research contributes to both academic scholars and professionals. For researchers, our results show that the theory of implementation intentions is well applied to the video UGC context and very useful to explain the relationship between implementation intentions and goal behaviors. With the theory, this study theoretically and empirically confirmed that editing is a different and important behavior from uploading behavior, and we tested the behavioral process of ordinary users in creating video UGCs, focusing on significant motivational factors in each step. In addition, parts of our research model are also rooted in the solid theoretical background such as the technology acceptance model and the theory of network externality to explain the effects of UGC-related motivations. For practitioners, our results suggest that media companies need to restructure their websites so that users' needs for social interaction through UGC (e.g., self-expression, social attention) are well met. Also, we emphasize strategic importance of the network size of websites in leading non-professionals to upload video contents to the websites. Those websites need to find a way to utilize the network effects for acquiring more UGCs. Finally, we suggest that some ways to improve editing software be considered as a way to increase edit behavior which is a very important process leading to UGC uploading.

키워드 자동 생성에 대한 새로운 접근법: 역 벡터공간모델을 이용한 키워드 할당 방법 (A New Approach to Automatic Keyword Generation Using Inverse Vector Space Model)

  • 조원진;노상규;윤지영;박진수
    • Asia pacific journal of information systems
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    • 제21권1호
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    • pp.103-122
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    • 2011
  • Recently, numerous documents have been made available electronically. Internet search engines and digital libraries commonly return query results containing hundreds or even thousands of documents. In this situation, it is virtually impossible for users to examine complete documents to determine whether they might be useful for them. For this reason, some on-line documents are accompanied by a list of keywords specified by the authors in an effort to guide the users by facilitating the filtering process. In this way, a set of keywords is often considered a condensed version of the whole document and therefore plays an important role for document retrieval, Web page retrieval, document clustering, summarization, text mining, and so on. Since many academic journals ask the authors to provide a list of five or six keywords on the first page of an article, keywords are most familiar in the context of journal articles. However, many other types of documents could not benefit from the use of keywords, including Web pages, email messages, news reports, magazine articles, and business papers. Although the potential benefit is large, the implementation itself is the obstacle; manually assigning keywords to all documents is a daunting task, or even impractical in that it is extremely tedious and time-consuming requiring a certain level of domain knowledge. Therefore, it is highly desirable to automate the keyword generation process. There are mainly two approaches to achieving this aim: keyword assignment approach and keyword extraction approach. Both approaches use machine learning methods and require, for training purposes, a set of documents with keywords already attached. In the former approach, there is a given set of vocabulary, and the aim is to match them to the texts. In other words, the keywords assignment approach seeks to select the words from a controlled vocabulary that best describes a document. Although this approach is domain dependent and is not easy to transfer and expand, it can generate implicit keywords that do not appear in a document. On the other hand, in the latter approach, the aim is to extract keywords with respect to their relevance in the text without prior vocabulary. In this approach, automatic keyword generation is treated as a classification task, and keywords are commonly extracted based on supervised learning techniques. Thus, keyword extraction algorithms classify candidate keywords in a document into positive or negative examples. Several systems such as Extractor and Kea were developed using keyword extraction approach. Most indicative words in a document are selected as keywords for that document and as a result, keywords extraction is limited to terms that appear in the document. Therefore, keywords extraction cannot generate implicit keywords that are not included in a document. According to the experiment results of Turney, about 64% to 90% of keywords assigned by the authors can be found in the full text of an article. Inversely, it also means that 10% to 36% of the keywords assigned by the authors do not appear in the article, which cannot be generated through keyword extraction algorithms. Our preliminary experiment result also shows that 37% of keywords assigned by the authors are not included in the full text. This is the reason why we have decided to adopt the keyword assignment approach. In this paper, we propose a new approach for automatic keyword assignment namely IVSM(Inverse Vector Space Model). The model is based on a vector space model. which is a conventional information retrieval model that represents documents and queries by vectors in a multidimensional space. IVSM generates an appropriate keyword set for a specific document by measuring the distance between the document and the keyword sets. The keyword assignment process of IVSM is as follows: (1) calculating the vector length of each keyword set based on each keyword weight; (2) preprocessing and parsing a target document that does not have keywords; (3) calculating the vector length of the target document based on the term frequency; (4) measuring the cosine similarity between each keyword set and the target document; and (5) generating keywords that have high similarity scores. Two keyword generation systems were implemented applying IVSM: IVSM system for Web-based community service and stand-alone IVSM system. Firstly, the IVSM system is implemented in a community service for sharing knowledge and opinions on current trends such as fashion, movies, social problems, and health information. The stand-alone IVSM system is dedicated to generating keywords for academic papers, and, indeed, it has been tested through a number of academic papers including those published by the Korean Association of Shipping and Logistics, the Korea Research Academy of Distribution Information, the Korea Logistics Society, the Korea Logistics Research Association, and the Korea Port Economic Association. We measured the performance of IVSM by the number of matches between the IVSM-generated keywords and the author-assigned keywords. According to our experiment, the precisions of IVSM applied to Web-based community service and academic journals were 0.75 and 0.71, respectively. The performance of both systems is much better than that of baseline systems that generate keywords based on simple probability. Also, IVSM shows comparable performance to Extractor that is a representative system of keyword extraction approach developed by Turney. As electronic documents increase, we expect that IVSM proposed in this paper can be applied to many electronic documents in Web-based community and digital library.

임업기술(林業技術) 및 직업훈련(職業訓練)에 고려(考慮)되어야 할 사항(事項) (Considerable Aspects for Technical and Vocational Training in Forestry)

  • 마상규
    • 한국산림과학회지
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    • 제51권1호
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    • pp.56-65
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    • 1981
  • 건전(健全)한 산림경영(山林経営)의 추진(推進)과 임업(林業)의 고용효과(雇傭効果)를 증대(増大)시키기 위하여 일선(一線)의 임업기술자(林業技術者)(산림경영학자수준(山林経営学者水準))에 대한 새로운 기술훈련(技術訓練)과 임업노동자(林業労動者)에 대한 직업훈련(職業訓練)이 가능한(可能限) 조속(早速)히 착수(着手)되어야 할 것이다. 이에 고려(考慮)되어야할 사항(事項)들을 간추려 보았다. 1. 일정(一定)한 산림면적(山林面積)을 직접(直接) 경영(経営) 담당(擔当)하고 있는 임업기술자(林業技術者)들이 건전(健全)한 산림경영(山林経営)을 추진(推進)해 가는데 필요(必要)한 기술(技術)이 갖추어야 할 것이고 이를 위해 생태학적(生態學的)이고 경제적(経剤的)인 개념을 바탕으로한 신기술훈련(新技術訓練)이 보급되어야 된다. 2. 임업(林業)의 고용효과(雇傭効果)와 노동능률(労動能率)을 높이기 위해 임업노동자(林業労動者) 수준(水準)에 대한 직업훈련(職業訓練)과 이들에 대한 체계적(体系的)인 기술훈련기법(技術訓練技法)이 도입(導入)되어야 할것이며, 사업노동자(事業労動者)에 대해서는 집약훈련(集約訓練)을, 겸업(兼業) 및 산주작업(山主作業)을 위해서는 작업장(作業場)을 순회하면서 훈련(訓練)을 시키고 일고용자(日雇用者)나 부락민(部落民) 작업시(作業時)는 숙련(熟練)된 임업노동자(林業労動者)가 훈련(訓練)을 시키는 제도(制度)가 발전되어야 할 것이다. 3. 기술훈련(技術訓練)을 시키는 시초단계(始初段階)에서는 이들의 현실태(現実態)를 조사분석후(調査分析後) 이에 맞는 충실한 훈련내용(訓練內容)이 되도록 관계 교관(敎官)과 전문가(專門家)의 협조(協助)된 노력(努力)이 요구되면 이들의 훈련(訓練)은 현실경영림(現実経営林)에서 이루어져야 할것이고 경영림(経営林)의 장(長)의 책임하에 이루어질 수 있는 제도(制度)의 발전(発展)이 요구(要求)되고 있다. 4. 시초단계(始初段階)의 교관(敎官)들은 실습림(実習林)의 관계관(関係官)들도 포함시켜 외부(外部) 또는 내부(內部)에 있는 전문가(專門家)들의 도움으로 비교적(比較的) 장기간(長期間) 집약적(集約的) 훈련(訓練)을 시켜야 될 것이다. 5. 훈련대상자별(訓練対象者別)로 갖추어야할 지식(知識)과 기술분야(技術分野)를 제시(提示)하였다. 이 내용(內容)은 이들이 갖추어야 할 기술분야(技術分野)를 뜻한 것이다. 6. 훈련(訓練)과 실제 산림경영(山林経営)에 필요(必要)한 임업기술(林業技術)을 우리의 현실(現実)과 경영목적(経営目的)에 맞도록, 체계화(体系化) 내지 근대화(近代化) 시키기 위해서는 각계각층(各界各層)에 흩어져 있는 학자(学者) 기술자(技術者)들의 총화된 협력(協力)이 필요(必要)로 하고 있다. 이들의 지식(知識)과 기술(技術) 및 경험(経験)을 취합하여 우리의 기술(技術)로 체계화(体系化)시키고 발전(発展)시키는 제도적(制度的) 대책(対策)이 또한 요구(要求)되고 있다. 이들이 총화된 노력(努力)을 발휘할 수 있는 터전인 어떠한 조직(組織)을 관계기관(関係機関)에서 육성지원(育成支援)해 주는 것이 바람직 하다. 7. 전문노동자(專門労動者)에 대해서는 작업기술(作業技術)과 작업계획(作業計㓰)의 발전(発展)을 통해 통년작업량(通年作業量)이 배정(配定)되어야 하며 아직 벌출작업량(伐出作業量)이 적고 악천후(惡天候)가 상재(常在)하고 있는 상황하(状況下)에서 실내작업조직(室內作業組織)과 부업지원대책(副業支援対策)이 그들의 건전(健全)한 생활(生活)을 위해 고려하지 않을 수 없다. 8. 임업(林業)의 노무관리제도(勞務管理制度)가 관계기관(関係機関)에 도입(導入)되어 노동문제(労動問題)를 효과적(効果的)으로 발전(発展)시키고 금후(今後) 임업고용효과(林業雇傭効果)를 증대(増大)시키는데 기여 되어야 할 것이다. 9. 임업용(林業用) 기기(機器) 및 장비(裝備)의 개량(改良)과 공급대책(供給対策)이 세워져 훈련(訓練)된 자(者)들이 현지(現地)에서 이용(利用)할 수 있도록 되어야 한다. 그렇지 않으며 훈련(訓練)의 성과(成果)는 다시 원점으로 돌아가게 되어 그 성과(成果)를 얻지 못하게 될것이다.

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사회과학 연구에 있어 인터넷 및 상업용 통신망을 이용한 전자설문 조사방법의 활용 (Toward a Social Sciences Methodology for Electronic Survey Research on the Internet or Personal Computer check)

  • 홍용기;이홍기;채수경
    • 경영과정보연구
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    • 제3권
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    • pp.287-316
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    • 1999
  • Cyberspace permits us to more beyond traditional face-to-face, mail and telephone surveys, yet still to examine basic issues regarding the quality of data collection: sampling, questionnaire design, survey distribution, means of response, and database creation. This article address each of these issues by contrasting and comparing traditional survey methods(Paper-and-Pencil) with Internet or Personal Computer networks-mediated (Screen-and-Keyboard) survey methods also introduces researchers to this revolutionary and innovative tool and outlines a variety of practical methods for using the Internet or Personal Computer Networks. The revolution in telecommunications technology has fostered the rapid growth of the Internet all over the world. The Internet is a massive global network and comprising many national and international networks of interconnected computers. The Internet or Personal Computer Networks could be the comprehensive interactive tool that will facilitate the development of the skills. The Internet or Personal Computer Networks provides a virtual frontier to expand our access to information and to increase our knowledge and understanding of public opinion, political behavior, social trends and lifestyles through survey research. Comparable to other technological advancements, the Internet or Personal Computer Networks presents opportunities that will impact significantly on the process and quality of survey research now and in the twenty-first century. There are trade-offs between traditional and the Internet or Personal Computer Networks survey. The Internet or Personal Computer Networks is an important channel for obtaining information for target participants. The cost savings in time, efforts, and material were substantial. The use of the Internet or Personal Computer Networks survey tool will increase the quality of research environment. There are several limitations to the Internet or Personal Computer Network survey approach. It requires the researcher to be familiar with Internet navigation and E-mail, it is essential for this process. The use of Listserv and Newsgroup result in a biased sample of the population of corporate trainers. However, it is this group that participates in technology and is in the fore front of shaping the new organizations of interest, and therefore it consists of appropriate participants. If this survey method becomes popular and is too frequently used, potential respondents may become as annoyed with E-mail as the sometimes are with mail survey and junk mail. Being a member of the Listserv of Newsgroup may moderate that reaction. There is a need to determine efficient, effective ways for the researcher to strip identifiers from E-mail, so that respondents remain anonymous, while simultaneously blocking a respondent from responding to a particular survey instrument more than once. The optimum process would be on that is initiated by the researcher : simple, fast and inexpensive to administer and has credibility with respondents. This would protect the legitimacy of the sample and anonymity. Creating attractive Internet or Personal Computer Networks survey formats that build on the strengths of standardized structures but also capitalize on the dynamic and interactive capability of the medium. Without such innovations in survey design, it is difficult to imagine why potential survey respondents would use their time to answer questions. More must be done to create diverse and exciting ways of building an credibility between respondents and researchers on the Internet or Personal Computer Networks. We believe that the future of much exciting research is based in the Electronic survey research. The ability to communicate across distance, time, and national boundaries offers great possibilities for studying the ways in which technology and technological discourse are shaped. used, and disseminated ; the many recent doctoral dissertations that treat some aspect of electronic survey research testify to the increase focus on the Internet or Personal Computer Networks. Thus, scholars should begin a serious conversation about the methodological issues of conducting research In cyberspace. Of all the disciplines, Internet or Personal Computer Networks, emphasis on the relationship between technology and human communication, should take the lead in considering research in the cyberspace.

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ERP 도입 전 구성원의 저항 (A Study on Users' Resistance toward ERP in the Pre-adoption Context)

  • 박재성;조용수;고준
    • Asia pacific journal of information systems
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    • 제19권4호
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    • pp.77-100
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    • 2009
  • Information Systems (IS) is an essential tool for any organizations. The last decade has seen an increasing body of knowledge on IS usage. Yet, IS often fails because of its misuse or non-use. In general, decisions regarding the selection of a system, which involve the evaluation of many IS vendors and an enormous initial investment, are made not through the consensus of employees but through the top-down decision making by top managers. In situations where the selected system does not satisfy the needs of the employees, the forced use of the selected IS will only result in their resistance to it. Many organizations have been either integrating dispersed legacy systems such as archipelago or adopting a new ERP (Enterprise Resource Planning) system to enhance employee efficiency. This study examines user resistance prior to the adoption of the selected IS or ERP system. As such, this study identifies the importance of managing organizational resistance that may appear in the pre-adoption context of an integrated IS or ERP system, explores key factors influencing user resistance, and investigates how prior experience with other integrated IS or ERP systems may change the relationship between the affecting factors and user resistance. This study focuses on organizational members' resistance and the affecting factors in the pre-adoption context of an integrated IS or ERP system rather than in the context of an ERP adoption itself or ERP post-adoption. Based on prior literature, this study proposes a research model that considers six key variables, including perceived benefit, system complexity, fitness with existing tasks, attitude toward change, the psychological reactance trait, and perceived IT competence. They are considered as independent variables affecting user resistance toward an integrated IS or ERP system. This study also introduces the concept of prior experience (i.e., whether a user has prior experience with an integrated IS or ERP system) as a moderating variable to examine the impact of perceived benefit and attitude toward change in user resistance. As such, we propose eight hypotheses with respect to the model. For the empirical validation of the hypotheses, we developed relevant instruments for each research variable based on prior literature and surveyed 95 professional researchers and the administrative staff of the Korea Photonics Technology Institute (KOPTI). We examined the organizational characteristics of KOPTI, the reasons behind their adoption of an ERP system, process changes caused by the introduction of the system, and employees' resistance/attitude toward the system at the time of the introduction. The results of the multiple regression analysis suggest that, among the six variables, perceived benefit, complexity, attitude toward change, and the psychological reactance trait significantly influence user resistance. These results further suggest that top management should manage the psychological states of their employees in order to minimize their resistance to the forced IS, even in the new system pre-adoption context. In addition, the moderating variable-prior experience was found to change the strength of the relationship between attitude toward change and system resistance. That is, the effect of attitude toward change in user resistance was significantly stronger in those with prior experience than those with no prior experience. This result implies that those with prior experience should be identified and provided with some type of attitude training or change management programs to minimize their resistance to the adoption of a system. This study contributes to the IS field by providing practical implications for IS practitioners. This study identifies system resistance stimuli of users, focusing on the pre-adoption context in a forced ERP system environment. We have empirically validated the proposed research model by examining several significant factors affecting user resistance against the adoption of an ERP system. In particular, we find a clear and significant role of the moderating variable, prior ERP usage experience, in the relationship between the affecting factors and user resistance. The results of the study suggest the importance of appropriately managing the factors that affect user resistance in organizations that plan to introduce a new ERP system or integrate legacy systems. Moreover, this study offers to practitioners several specific strategies (in particular, the categorization of users by their prior usage experience) for alleviating the resistant behaviors of users in the process of the ERP adoption before a system becomes available to them. Despite the valuable contributions of this study, there are also some limitations which will be discussed in this paper to make the study more complete and consistent.

KB국민카드의 빅데이터를 활용한 실시간 CRM 전략: 스마트 오퍼링 시스템 (Real-time CRM Strategy of Big Data and Smart Offering System: KB Kookmin Card Case)

  • 최재원;손봉진;임현아
    • 지능정보연구
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    • 제25권2호
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    • pp.1-23
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    • 2019
  • 소비자의 니즈가 다양해지면서 데이터 마이닝과 고도화된 고객관계관리(CRM) 기법을 활용한 체계적인 마케팅 서비스를 제공하는 기업이 증가하고 있으며, KB국민카드는 고객의 결제 데이터 등을 활용하여 고객 개개인의 니즈를 충족시키고 소비자의 평생가치를 극대화하기 위한 전략을 강조하고 있다. 실시간으로 고객의 카드이용과 고객 행동, 위치 정보 등을 감지하여 진행하는 고효율 마케팅 운영시스템인 스마트 오퍼링 시스템을 운영하고 있으며, 다양한 앱 등과 결합하여 더욱 정교화된 서비스를 제공하고 있다. KB국민카드는 스마트 오퍼링 시스템의 성공과 지속적인 성장을 위해 고도화되고 있는 ICT 기술과 인재 확보를 위한 투자를 진행해야 하며, 장기적인 관점에서의 수익확보를 위한 전략을 확립하여 체계적인 진행이 필요하다. 특히, 프라이버시 침해와 개인정보 유출 등의 문제가 쟁점이 되는 현재 상황에서 고객 정보를 활용한 마케팅에 대한 고객의 인식을 긍정적으로 유도하고, 보안성을 강조하는 기업 이미지 형성을 위한 노력이 필요하다. 본 연구는 CRM 전략의 변화 과정을 통해 현재 카드사의 실시간 CRM 전략을 KB 국민카드의 빅데이터 활용전략과 마케팅 활동을 통해 확인하고자 한다.

중·소규모 공정안전관리 사업장의 웹 전산시스템 개발 (A Development of Facility Web Program for Small and Medium-Sized PSM Workplaces)

  • 김영석;박달재
    • Korean Chemical Engineering Research
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    • 제60권3호
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    • pp.334-346
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    • 2022
  • 중·소규모 사업장에서 중대산업사고가 발생되고 있는 원인 중 하나는 공정안전관리(PSM) 체계를 이해하고 적용하는데 관련 지식 및 정보 부족이다. 이를 해결하기 위해서는 PSM에 대한 실질적이며 지속적인 이행 수준을 확보하고 추적관리를 통해 인적오류를 제거할 수 있는 프로토콜이 뒷받침되어야 하나 그동안 이에 대한 연구가 미흡하였다. 이에 본 연구에서는 고용노동부 고시의 규정과 전국 300인 미만 중·소규모 PSM 사업장 200여 개사를 대상으로 행정처분 위반 사례를 조사·분석하였다. 이를 기반으로 설비유지관리 웹프로그램을 개발하여 중·소규모 사업장의 인적오류 제거를 통한 중대산업사고예방에 기여하고자 하였다. 본 연구를 통해 얻어진 주요 연구결과는 다음과 같다. 첫째, 프로그램 접근 편의성을 위해 스마트 기기에서 QR코드를 통해 웹에 접속하여 설비의 제원 검색 기능, 고장 사유, 사진을 확인함으로써 실시간 점검, 정비요청을 할 수 있게 하였다. 둘째, 변경 대상 파악, 위험성 평가, 작업자 교육, 가동 전 점검을 프로그램과 연계하여 작업 시작 전부터 종료까지 모든 절차를 관리자가 추적관리 가능하도록 하였다. 셋째, 작업 완료 후 개선된 사진과 함께 수리, 시간, 비용 등을 등록하여 축적된 자료를 기반으로 설비의 수명 예측과 신뢰성을 검증하게 하였다. 이러한 연구결과는 중·소규모 PSM 사업장에게 실질적이고 체계적인 운영에 도움이 될 수 있으며 향후 정부 주도로 중·소규모 PSM 사업장을 대상으로 스마트팩토리 구축 시 설비유지관리 웹프로그램을 개발하여 보급하는데 유용하게 활용되리라 판단된다.