• 제목/요약/키워드: Private mall

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대형쇼핑몰 보안서비스품질이 고객안전욕구충족 및 고객이용만족에 미치는 영향 (The Influence of Shoppers' Security Need Sufficiency and Customer Satisfaction on the Quality of Security Services in Large Shopping Centres)

  • 이종환;강경수
    • 시큐리티연구
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    • 제23호
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    • pp.41-63
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    • 2010
  • 이 연구는 대형 쇼핑몰 보안서비스 품질이 고객의 안전욕구의 충족 및 이용만족에 대한 관계를 규명하기 위해 2010년 2월 용인시 소재 대형쇼핑몰 2곳과 분당소재 대형쇼핑몰 2곳, 수원 소재 쇼핑몰 1곳, 총 5곳을 이용하는 일반시민을 대상으로 표집대상을 선정한 후 유의표집법(purposive sampling method)을 이용하여 500명의 표본을 추출하였으나, 연구에 사용된 사례 수는 총 485명이다. 이 연구는 SPSS WIN 16.0을 이용하여 요인분석, 신뢰도 분석, 다중회귀분석, 경로분석을 실시하였다. 그에 따른 결론은 첫째, 표집대상인 일반인들이 인식하는 대형 쇼핑센터의 시설보안서비스품질과 보안요원의 서비스 품질은 심리적 안전욕구와 범죄예방욕구에 매우 유의한 영향을 미치는 것으로 밝혀졌다. 둘째, 시설보안 서비스품질과 보안요원 서비스품질은 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 나타났으며, 보안요원의 전문성은 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 밝혀졌다. 셋째, 심리적 안전욕구와 범죄예방욕구는 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 나타났으며, 보안서비스만족과 경비시스템 운용만족에 매우 유의한 영향을 미치는 것으로 밝혀졌다. 넷째, 시설보안서비스품질 보안요원서비스품질은 심리적 안전욕구와 범죄예방안전욕구에 유의한 영향을 미치는 것으로 나타났다. 따라서 시설보안서비스품질, 보안요원서비스품질, 보안요원의 전문성은 고객이용만족에 직접적인 영향을 미치고, 시설보안서비스품질, 보안요원서비스품질은 심리적 안전욕구와 범죄 예방안전욕구를 통하여 고객이용만족에 간접적인 영향을 미치는 것으로 나타났다. 즉, 대형마트의 보안서비스 품질은 고객의 안전욕구충족과 시설물에 대한 이용만족도에 영향을 미친다.

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DB운영 데이터 분석을 통한 G2B 시스템 평가 사례 (A Case of Evaluation of the G2B System by Analysing Operational DB Data)

  • 임규건;이대철
    • 한국IT서비스학회지
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    • 제11권2호
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    • pp.243-258
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    • 2012
  • The G2B system is one of the important information systems in the e-government implementation. It is difficult to measure the cost reduction effect of the system introduction because there are many participants in the complex procurement processes. Previous approaches of the performance evaluation of such processes have been based on conducting some surveys and interviews with statistical methods. Therefore there have been some limitations in the verification of feasibility. Therefore this study tries to suggest a case of performance evaluation about the cost reduction in using of the G2B system by analyzing operational DB data from the G2B system. This study analyzed the procurement processes of G2B system according to 'goods' and 'facilities/services' and classified the procurement processes into 12 sub-processes. By developing an evaluation model for the cost reduction of e-procurement, we derived the whole cost reduction effect was 8,000 billon Won for the use of Korea KONEPS G2B system in 2008. Specially the cost reduction in the private sector was 6,600 billion Won. It was mainly due to the decrease of the offline visits to the related organizations to participate a bidding process. Moreover, the cost reduction of using shopping mall was 1,000 billion Won among the total 1,400 billion Won in the whole public sector. The main contribution of this paper is to show the more objective evaluation result of the use of e-procurement, which verifies the necessity of G2B system.

클라우드 환경에서 프라이빗 블록체인을 이용한 이상 행위 추적 보안 모델 (Security Model Tracing User Activities using Private BlockChain in Cloud Environment)

  • 김영수;김영찬;이병엽
    • 한국콘텐츠학회논문지
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    • 제18권11호
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    • pp.475-483
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    • 2018
  • 대부분의 물류시스템은 물류정보와 물류흐름의 불일치로 인한 실세계 문제로 운송물류 추적성에 어려움을 경험한다. 이의 해결 방안으로 쇼핑몰을 이용한 주문 상품의 운송에 참여하는 공급체인 기업에 대한 사례연구를 통해서 물류와 정보 흐름의 일치를 통한 주문 상품의 추적성을 확보할 수 있는 운송 물류 추적 모델을 도출하였다. 문헌연구를 통해서 운송 물류 추적 모델에 가장 적합한 참조 모델로 허가형 퍼블릭 블록체인 모델을 선정하였고 운송 물류 추적 모델의 실용성 검증을 위한 비교 분석과 평가를 위해서 중앙집중형 모델과 블록체인 모델을 사용하였다. 본 논문에서 제안하고 있는 운송 물류 추적 모델은 실세계의 물류시스템과 통합되어 운송 물류의 추적을 통해서 운송 정보와의 불일치를 탐지하는데 사용될 수 있고 기업 이미지 제고를 위한 마케팅 도구로 활용될 수 있다.

인지된 위험의 유형이 소비자 신뢰 및 온라인 구매의도에 미치는 영향 (The Impact of Perceived Risks Upon Consumer Trust and Purchase Intentions)

  • 홍일유;김우성;임병하
    • Asia pacific journal of information systems
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    • 제21권4호
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    • pp.1-25
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    • 2011
  • Internet-based commerce has undergone an explosive growth over the past decade as consumers today find it more economical as well as more convenient to shop online. Nevertheless, the shift in the common mode of shopping from offline to online commerce has caused consumers to have worries over such issues as private information leakage, online fraud, discrepancy in product quality and grade, unsuccessful delivery, and so forth, Numerous studies have been undertaken to examine the role of perceived risk as a chief barrier to online purchases and to understand the theoretical relationships among perceived risk, trust and purchase intentions, However, most studies focus on empirically investigating the effects of trust on perceived risk, with little attention devoted to the effects of perceived risk on trust, While the influence trust has on perceived risk is worth studying, the influence in the opposite direction is equally important, enabling insights into the potential of perceived risk as a prohibitor of trust, According to Pavlou (2003), the primary source of the perceived risk is either the technological uncertainty of the Internet environment or the behavioral uncertainty of the transaction partner. Due to such types of uncertainty, an increase in the worries over the perceived risk may negatively affect trust, For example, if a consumer who sends sensitive transaction data over Internet is concerned that his or her private information may leak out because of the lack of security, trust may decrease (Olivero and Lunt, 2004), By the same token, if the consumer feels that the online merchant has the potential to profit by behaving in an opportunistic manner taking advantage of the remote, impersonal nature of online commerce, then it is unlikely that the merchant will be trusted, That is, the more the probable danger is likely to occur, the less trust and the greater need to control the transaction (Olivero and Lunt, 2004), In summary, a review of the related studies indicates that while some researchers looked at the influence of overall perceived risk on trust level, not much attention has been given to the effects of different types of perceived risk, In this context the present research aims at addressing the need to study how trust is affected by different types of perceived risk, We classified perceived risk into six different types based on the literature, and empirically analyzed the impact of each type of perceived risk upon consumer trust in an online merchant and further its impact upon purchase intentions. To meet our research objectives, we developed a conceptual model depicting the nomological structure of the relationships among our research variables, and also formulated a total of seven hypotheses. The model and hypotheses were tested using an empirical analysis based on a questionnaire survey of 206 college students. The reliability was evaluated via Cronbach's alphas, the minimum of which was found to be 0.73, and therefore the questionnaire items are all deemed reliable. In addition, the results of confirmatory factor analysis (CFA) designed to check the validity of the measurement model indicate that the convergent, discriminate, and nomological validities of the model are all acceptable. The structural equation modeling analysis to test the hypotheses yielded the following results. Of the first six hypotheses (H1-1 through H1-6) designed to examine the relationships between each risk type and trust, three hypotheses including H1-1 (performance risk ${\rightarrow}$ trust), H1-2 (psychological risk ${\rightarrow}$ trust) and H1-5 (online payment risk ${\rightarrow}$ trust) were supported with path coefficients of -0.30, -0.27 and -0.16 respectively. Finally, H2 (trust ${\rightarrow}$ purchase intentions) was supported with relatively high path coefficients of 0.73. Results of the empirical study offer the following findings and implications. First. it was found that it was performance risk, psychological risk and online payment risk that have a statistically significant influence upon consumer trust in an online merchant. It implies that a consumer may find an online merchant untrustworthy if either the product quality or the product grade does not match his or her expectations. For that reason, online merchants including digital storefronts and e-marketplaces are suggested to pursue a strategy focusing on identifying the target customers and offering products that they feel best meet performance and psychological needs of those customers. Thus, they should do their best to make it widely known that their products are of as good quality and grade as those purchased from offline department stores. In addition, it may be inferred that today's online consumers remain concerned about the security of the online commerce environment due to the repeated occurrences of hacking or private information leakage. Online merchants should take steps to remove potential vulnerabilities and provide online notices to emphasize that their website is secure. Second, consumer's overall trust was found to have a statistically significant influence on purchase intentions. This finding, which is consistent with the results of numerous prior studies, suggests that increased sales will become a reality only with enhanced consumer trust.

프라이버시 보호 상황인식 시스템 개발을 위한 쌍방향 P3P 방법론 (A Mutual P3P Methodology for Privacy Preserving Context-Aware Systems Development)

  • 권오병
    • Asia pacific journal of information systems
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    • 제18권1호
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    • pp.145-162
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    • 2008
  • One of the big concerns in e-society is privacy issue. In special, in developing robust ubiquitous smart space and corresponding services, user profile and preference are collected by the service providers. Privacy issue would be more critical in context-aware services simply because most of the context data themselves are private information: user's current location, current schedule, friends nearby and even her/his health data. To realize the potential of ubiquitous smart space, the systems embedded in the space should corporate personal privacy preferences. When the users invoke a set of services, they are asked to allow the service providers or smart space to make use of personal information which is related to privacy concerns. For this reason, the users unhappily provide the personal information or even deny to get served. On the other side, service provider needs personal information as rich as possible with minimal personal information to discern royal and trustworthy customers and those who are not. It would be desirable to enlarge the allowable personal information complying with the service provider's request, whereas minimizing service provider's requiring personal information which is not allowed to be submitted and user's submitting information which is of no value to the service provider. In special, if any personal information required by the service provider is not allowed, service will not be provided to the user. P3P (Platform for Privacy Preferences) has been regarded as one of the promising alternatives to preserve the personal information in the course of electronic transactions. However, P3P mainly focuses on preserving the buyers' personal information. From time to time, the service provider's business data should be protected from the unintended usage from the buyers. Moreover, even though the user's privacy preference could depend on the context happened to the user, legacy P3P does not handle the contextual change of privacy preferences. Hence, the purpose of this paper is to propose a mutual P3P-based negotiation mechanism. To do so, service provider's privacy concern is considered as well as the users'. User's privacy policy on the service provider's information also should be informed to the service providers before the service begins. Second, privacy policy is contextually designed according to the user's current context because the nomadic user's privacy concern structure may be altered contextually. Hence, the methodology includes mutual privacy policy and personalization. Overall framework of the mechanism and new code of ethics is described in section 2. Pervasive platform for mutual P3P considers user type and context field, which involves current activity, location, social context, objects nearby and physical environments. Our mutual P3P includes the privacy preference not only for the buyers but also the sellers, that is, service providers. Negotiation methodology for mutual P3P is proposed in section 3. Based on the fact that privacy concern occurs when there are needs for information access and at the same time those for information hiding. Our mechanism was implemented based on an actual shopping mall to increase the feasibility of the idea proposed in this paper. A shopping service is assumed as a context-aware service, and data groups for the service are enumerated. The privacy policy for each data group is represented as APPEL format. To examine the performance of the example service, in section 4, simulation approach is adopted in this paper. For the simulation, five data elements are considered: $\cdot$ UserID $\cdot$ User preference $\cdot$ Phone number $\cdot$ Home address $\cdot$ Product information $\cdot$ Service profile. For the negotiation, reputation is selected as a strategic value. Then the following cases are compared: $\cdot$ Legacy P3P is considered $\cdot$ Mutual P3P is considered without strategic value $\cdot$ Mutual P3P is considered with strategic value. The simulation results show that mutual P3P outperforms legacy P3P. Moreover, we could conclude that when mutual P3P is considered with strategic value, performance was better than that of mutual P3P is considered without strategic value in terms of service safety.