• 제목/요약/키워드: Positive Communication

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음성 에이전트에서의 쇼핑 경험에 대한 사용자 경험 연구: 화면 유무와 제품관여도, 대화방식의 차이를 중심으로 (A Study on the UX of Shopping Experience in Conversational Agents: Focus on the Difference between the Presence of a Screen, Product Involvement, and Conversation Style)

  • 이화영;김동환
    • 한국멀티미디어학회논문지
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    • 제25권8호
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    • pp.1156-1166
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    • 2022
  • In this study, we examined voice shopping interaction in which consumers can be involved in the decision-making process. Sixteen kinds of voice shopping interaction were designed with differences in the existence of screen/product involvement/conversation style. Their effects on trust, cognitive load, satisfaction, and continuous intention to use were evaluated through a survey experiment. The main effect of conversation style was significant, and it was found that the more deeply involved users have higher trust. The interaction effect between conversation style and product involvement was also significant. Low involvement product buyers had the most positive user experience from the conversation style that included 'Ask for preference,' while high involvement product buyers had the most positive user experience from the conversation style that included both 'Ask for preference' and 'Question and Answer.' The main effect and interaction effect of the existence of screen was not significant. The results indicate that a positive user experience can be obtained when users are deeply involved in consumer decision-making, especially in purchasing high-involvement products.

논쟁성향, 언어적 공격성, 커뮤니케이션 불안감이 갈등관리 방식에 미치는 영향 (The Effects of Argumentativeness, Verbal Aggressiveness and Communication Anxiety on Conflict Management Style)

  • 남궁은정;김은정;김인영
    • 한국콘텐츠학회논문지
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    • 제14권5호
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    • pp.468-479
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    • 2014
  • 본 연구에서는 논쟁성향과 언어적 공격성, 그리고 커뮤니케이션 불안감 등 커뮤니케이션 관련 변인들이 갈등관리 방식에 어떠한 영향을 미치는지 조사하였다. 총 404명의 대학생들을 대상으로 설문 조사가 이루어졌으며 연구 결과는 다음과 같다. 우선 논쟁 성향이 높은 사람일수록 갈등상황에서 통합, 경쟁, 타협 방식을 사용하며, 회피나 양보방식은 사용하지 않는 것을 알 수 있었다. 두 번째로 언어적 공격성이 높은 사람일수록 경쟁 방식을 사용하며, 회피하지는 않는 것으로 나타났다. 마지막으로 커뮤니케이션 불안감이 높으면 회피나 양보 방식을 사용하게 되며, 통합이나 경쟁은 사용하지 않는다는 것을 알 수 있었다. 본 연구에서는 이러한 결과에 대한 논의 및 함의 또한 다루었다.

정보통신윤리의식에 대한 명심보감 학습의 효과 (The Effect of Myungsimbogam Lessons on Information and Communication Ethics)

  • 손경호;이수정
    • 정보교육학회논문지
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    • 제16권2호
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    • pp.165-172
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    • 2012
  • 컴퓨터와 통신의 발달로 도래된 정보화 사회에서 우리는 정보를 통해 많은 혜택을 얻으며 편리하게 살아간다. 하지만 그 이면에는 정보화 시대의 역기능 현상들이 도처에서 나타나고 있으므로 정보통신윤리교육의 필요성은 점차 커지고 있다. 이에 본 연구에서는 바람직한 정보사회를 구현하기 위해 구성원들에게 요구되는 덕에 착안하여 덕교육적 접근을 통해 정보통신윤리의식을 함양하고자 초등학교 6학년 학생들을 대상으로 명심보감 학습을 9주간 실시하였다. 연구 결과 명심보감 수업을 실시한 실험반은 인터넷 중독, 채팅 중독과 네티켓 영역에서 긍정적인 효과가 있음을 확인하였다. 하지만 게임 중독에 대해서는 긍정적인 효과를 주지 못하였다.

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간호대학생의 자아탄력성 및 가족탄력성이 성공적 노화 인식에 미치는 영향 (Influence of Ego Resilience and Family Resilience on the Perception of Successful Aging in Nursing Students)

  • 양남영;송민선
    • 가정∙방문간호학회지
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    • 제26권3호
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    • pp.278-287
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    • 2019
  • Purpose: This study aims to examine the relationship between ego resilience, family resilience, and the perception of successful aging in nursing students; additionally, specific factors relating to the perception of successful aging were identified. Methods: The participants comprised 154 nursing students. Data were collected through the administration of self-reported questionnaires. Data analysis was then performed utilizing a t-test, an ANOVA, Pearson's correlation coefficients, and a multiple regression analysis. Results: Family resilience differed significantly based on the type of residence (p=.020) (i.e., living with grandparents (p=.048)). Perception of successful aging differed significantly based on grade (p<.001). The perception of successful aging showed a positive correlation relative to mode of communication and organizational pattern. The mode of communication accounted for 4.7% of perception of successful aging. Conclusion: The significance of the study on the importance of mode of communication was confirmed by identifying the effects of the perception of successful aging. Nursing students may actively cope with crises through communication; thus, successfully recognizing aging in order to lead a healthy life. Furthermore, having a high perception of successful aging while treating an increasing number of elderly patients at the clinical practice is believed to have a positive effect on patient care.

패밀리레스토랑 서비스 제공자의 언어적, 비언어적 커뮤니케이션이 고객 신뢰 및 만족도에 미치는 영향 (The Effects of Verbal and Nonverbal Communication of Service Providers in the Family Restaurant on the Customers' Trust and Satisfaction)

  • 정효선;윤혜현
    • 한국식품조리과학회지
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    • 제26권3호
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    • pp.272-280
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    • 2010
  • The purpose of this study was to understand the interrelationships between the customers' perception of verbal and nonverbal communication, customers' trust and satisfaction in the family restaurant. Based on a total of 310 samples that were obtained from empirical research, this study reviewed the reliability and fitness of the research model and verified a total of 2 hypotheses using the Amos program. The hypothesized relationships in the model were tested simultaneously using a structural equation model(SEM). The proposed model provided an adequate fit to the data, $X^2$=953.126(df=417), p<.001, CMIN/df 2.286, GFI .831, NFI .889, IFI .934, TLI .926, CFI .934. The results showed that employees' verbal communication ($\beta$=.264), paralanguage ($\beta$=.172) and physical appearance ($\beta$=.120) among the nonverbal communications had a significant positive effect on the customers' trust. In addition, the customers' trust ($\beta$=.644) had a significant positive effect on the customer satisfaction. Limitations and future research directions are also discussed.

협동학습이 간호학생의 학습성과와 수업경험의 질에 미치는 효과 (Effectiveness of Cooperative Learning on Nursing Students' Performance and Experience)

  • 박정혜
    • 한국간호교육학회지
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    • 제16권2호
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    • pp.202-212
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    • 2010
  • Purpose: The purpose of this study was to identify the effectiveness of the JigsawⅣ cooperative learning in a facilitative communication class of nursing students. Achievement, communication skill, self-directed learning and experience during the class were measured. Method: This study was a pretest and posttest design with two subject groups. 43 students were in experimental (JigsawⅣ) group and 47 ones were in control (general small discussion) group. Classes were conducted over a 6-week period. The collected data was analyzed by the SPSS 12.0 program. Result: After taking part in the educational program, the experimental group had significantly more improvement in communication skill (F=6.81, p=.002) and self-directed learning (F=11.81, p=.000). In addition, the experimental group showed significantly higher scores for concentration in the class (t=2.26, p=.27), positive emotional state (t=3.01, p=.003) and active participation (t=2.78, p=.007) compared to the control group. However, the achievement between the two groups was not significantly different (F=3.29, p=.073). Conclusion: The findings of this study show that JigsawⅣ cooperative learning has positive effects in improvement of communication skill and self-directed learning. Also, students were excited and interested in the class during cooperative learning. Based on these findings, the author suggests developing additional educational programs focusing on nursing students.

읽기 자료를 활용한 수업에서 나타난 수학적 의사소통과 수학적 성향 및 태도 분석 (The Effects of Lessons Using Reading Materials on Mathematical Communication, Disposition and Attitudes)

  • 김수미;신인선
    • 한국수학교육학회지시리즈A:수학교육
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    • 제49권4호
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    • pp.463-488
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    • 2010
  • The purpose of this study was providing implications in teaching and learning activities to vitalize mathematical communication and to raise positive attitudes about mathematics. We analyzed mathematical communication, disposition and attitudes of the students who had lower mathematical achievement rather than that of Korean language in class using reading materials and strategies. We found that teaching-learning activities using the reading materials and strategies let the low achievers in mathematics communicate more about mathematical notions and problem-solving process actively. The activities triggered interests and attention of mathematics and self-study. In addition, the lessons with reading materials and strategies aroused confidence, will and responsibility to mathematics learning to the students. They made the learners notice mathematics' values and roles and gave the opportunity of reflection about students' learning processes. As a result, the teaching-learning using reading materials and strategies should be developed and accomplished actively in classroom to turn mathematical inclination and attitudes of the students who had had negative inclination and attitudes to mathematics into those of positive and to vitalize mathematical communication to the lower achievers in mathematics.

소비자사회학 작용인이 청소년소비자의 소비주의 성향에 미치는 영향: 인천광역시 중학생을 대상으로 (The Effect of Consumer Socialization Factors on the Consumptionism Propensity of Adolescent Consumers: With Special Reference to Middle School Adolescent Consumers in Inchon)

  • 조윤희;윤정혜
    • 한국지역사회생활과학회지
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    • 제11권2호
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    • pp.61-76
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    • 2000
  • Relationships between consumer socialization factors and socioeconomic characteristics and consumptionism propensity were examined using a sample of 529 middle school students in Inchon, Korea. OL.S regression was utilized. 'Communication with friend' and 'acceptance of mass media' had significant positive effects on 'ego-identity developing and differentiating by uniqueness' and 'other oriented and appearance pursuing' propensity, whereas had a significant negative effect on 'consumption orientation', 'Communication with mother' had a significant positive effect on 'consumption orientation'. Boys where significantly higher than girls in 'ego-identity developing and differentiating by uniqueness' and girls were significantly higher than boys in 'other oriented and appearance pursuing'. 'Income had significant positive effects on ego-identity developing and differentiating by uniqueness'.

대학생이 이성교제 중 폭력과 대처행동 (College Students Dating Violence and Coping Behavior)

  • 김정란;김경신
    • 대한가정학회지
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    • 제37권8호
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    • pp.73-90
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    • 1999
  • The purpose of this study was to find the general trends of college students'dating violence and coping behavior, to examine the difference among dating violence and coping behavior according to individual variables and relational variables, and to analyze the effects of these variables influencing coping behavior. The major findings were as follow; First, 99.1% of respondents reported that they had experienced violence at least once. The score of violence offense and violence victimization was lower than median. But male students' sexual violence was significantly higher than females'. Second, total score of coping behavior was lower than median. The score of female students positive coping was significantly higher than males, and that of mate students' avoidance coping was significantly higher than females. Third, the violence style varied with sex, altitude toward violence, anti-communication, and conflict. etc. Fourth, the positive coping behavior varied with victim response and victimization of physical violence. etc. The avoidance coping behavior varied with sex, age, grade, sex-role attitude, and partner's sexual violence. etc. ruth, the positive coping behavior was influenced by sex, partner's psychological violence, conflict, anti-communication. etc. The avoidance coping behavior was influenced by sex and grade.

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포털사이트의 지각된 서비스 품질이 후속 행동에 미치는 영향에 관한 연구 (The Effect of Perceived Service Quality of Web Portal Site on Trust, Satisfaction and Revisit Intention)

  • 이승희;김혜경
    • 디지털융복합연구
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    • 제6권1호
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    • pp.75-82
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    • 2008
  • This paper is aimed to exam factors in the perceived service quality of web portal site and to analyze their effects on customer satisfaction. And this paper analysis satisfaction effects on revisit intention. To accomplish this purpose, this study examined previous studies and summarized core factors of service quality. Form literature survey, we drawn core factors. They are convenience, technologies, valuable of contents and service, communication, positioning. These core factors will affect on customer trust, satisfaction and satisfaction will affect on revisit intention. This study examined previous studies and summarized core factor in perceived service quality of web portal site. Fourteenth hypothesis were developed. Data for empirical testing were collected through survey to portal sites user. The results of this study are as follows; First, we find that service, communication and positioning have positive influence on the trust. Second, convenience, valuable of contents and postioning factors have a positive influence on the satisfaction. Third, it is shown that satisfaction have a positive influence on the revisit intention.

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