• Title/Summary/Keyword: Point-oriented

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Improvement of Service Encounter in Duty free shop using Service Blueprinting (서비스 청사진을 이용한 면세점에서의 서비스접점 개선 연구)

  • Choi, Eun A;Lee, Sang Shik;Lee, DonHee
    • Journal of Korea Society of Industrial Information Systems
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    • v.21 no.4
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    • pp.95-110
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    • 2016
  • The purpose of this study is to design a service encounter of a duty free shop using a blueprinting method. This case study analyzed differences between city-based and airport-based duty free shop and proposed a flow chart based on administration blueprinting of the duty free shop in South Korea. The paper presented process criteria based on administrative procedures of customers in city-based and airport-based duty free shop. The results of the study provided the cause of failure with waiting point of customer and customer service and suggested management plan to solve failure. Also, the study addressed more customer-oriented service delivery processes to improve service quality and customer satisfaction through waiting and failure points.

A Study on Visiting Nurses' Perception of the Service Referral between Health and Welfare (보건 및 복지영역 서비스 연계에 대한 방문간호사의 인식)

  • 정문희;유인영
    • Korean Journal of Health Education and Promotion
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    • v.19 no.2
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    • pp.155-167
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    • 2002
  • This study was carried out to grasp visiting nurses' perception of the service referral between health and welfare with a view to providing the basic data for the visiting nursing activities. A questionnaire survey was conducted on public health nurses in 25 health centers in Seoul from Feb. 12, 2001 to Mar. 15, 2001. A total of 151 questionnaires were collected and they were analysed by use of SPSS/WIN 7.5. The results of the survey are as follows. 1. In general, visiting nurses were burdened with heavy workloads. On average, a visiting nurse covered 5 ‘dong's(the smallest administrative unit), 564 households, and 1223 persons. They spent almost a quarter of their working hours moving from home to home and recording the charts after home visiting. They took 30-60 minutes to provide their services when visiting homes. As for the frequency of home visiting, they were following the instructions recommended by the government. However, their services were still wasteful, not skill-oriented, in that they spent more time assessing ‘subjects’ rather than providing their ‘services’ for them. 2. As for the degree of service performance, visiting nurses scored average 2.94 and 2.28 on the four-point scale in the area of health and welfare respectively. The Pearson coefficient between the two variables was high(.56). According as the health services increased, the welfare services increased as well, which showed that the service referral between the two areas should be essential. 3. ‘The necessity of cooperation with social welfare staff’ scored average 4.49, and ‘the degree of cooperation with social welfare staff’ scored average 3.16 on the five-point scale; There was a statistically significant difference (average 1.33) between the two variables. Such a big difference between perception and practice results from the lack of political support that connects the two service areas comprehensively. Therefore it is recommendable to establish a so-called ‘Visiting Nursing Center’ in the ‘dong’ office in order to provide integrated services of health and welfare at once in cooperation with social welfare staff. That's the way to meet the public needs directly and it's more efficient as well in terms of cost-saving.

Communication Service Architecture for CORBA -Based Multimedia Multicast Application (CORBA 기반의 멀티미디어 멀티캐스트 애플리케이션을 위한 통신 서비스 아키텍쳐)

  • Ma, Yeong-Sik;Gang, U-Sik;An, Sun-Sin
    • Journal of KIISE:Computing Practices and Letters
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    • v.5 no.6
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    • pp.771-781
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    • 1999
  • 오늘날의 컴퓨팅 환경은 통신 네트워크의 복잡성과 다양한 멀티미디어 서비스 처리를 위해 객체지향 기술을 분산 시스템에 도입하고 통신망을 소프트웨어 계층적 모델로 구조화한 개방형 정보 통신망 구조 연구가 활발히 진행되고 있다. 본 논문은 분산환경에서 멀티미디어 스트림 데이타를 전송하기 위한 아키텍쳐에 관한 모델의 설계 및 구현에 관한 것으로 분산 환경에서 멀티미디어 스트림 데이타를 효율적으로 전송할 수 있는 구조를 제시하고 있다. 설계한 구조는 Point-to-Point와 멀티캐스트를 지원하며 컴퓨터 통신망에서 멀티캐스트 연결을 효율적으로 관리하고 추후 기능 확장 및 기능 변경이 용이하도록 모듈화하고 유연성을 가지는 연결 관리 구조를 설계하고 구현하였다. 신호기능은 CORBA(Common Object Request Broker Architecture)의 ORB를 이용하여 실현하였으며, 데이타 전송 기능은 TCP/IP연결을 이용하였다. 이렇게 신호처리 부분과 데이타 전송 부분을 독립적으로 만들어서 하부망 기술에 독립적인 연결 관리 구조를 채택하고 있으므로 향후 다른 환경에서도 신호처리 부분을 그대로 적용할 수 있다. 분산 객체 개념을 적용하여 연결 관리 기능을 분산 객체화 하였으며 각 분산 객체간 인터페이스를 OMG(Object Management Group) IDL(Interface Definition Language)로 정의함으로써 유연성을 갖도록 하였다.AbstractThis paper proposes communication service architecture to support dynamic communication configuration and multiple connection management which are required to handle a variety of multimedia multicast application. Our communication service architecture was designed to fulfil the objectives as the following:- To build a common networking system for various multimedia multicast services- To build a platform for rapid service development and provisioning- To provide service networking independent on transport network technologiesWe implemented communication service architecture based on Common Object Request Broker Architecture (CORBA) for multimedia multicast applications. Our communication service architecture is distributed and object-oriented for extensibility and easy modification. The interfaces between the distributed objects are specified in (Object Management Group) OMGs Interface Definition Language.

Development of A Simulation Technique for Arc-Rail Based GB-SAR System (원형레일 기반의 지상 SAR 시스템 시뮬레이션 기법 개발)

  • Kim, Kwang-Eun;Cho, Seong-Jun;Lee, Hoon-Yol
    • Korean Journal of Remote Sensing
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    • v.25 no.2
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    • pp.107-112
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    • 2009
  • A technique for the simulation of various kinds of ground based SAR system was developed. This is an ancillary research for the development of an ArcSAR system which uses an arc-rail as a platform for the antenna movement instead of linear rail. The results of applying conventional Deramp FFT based SAR focusing algorithm to the simulated raw signal of linear rail type ground based SAR for the point targets showed that the developed simulation technique generated accurate GB-SAR raw signal. The developed technique is now being used for the development and verification of SAR focusing algorithm for the arc-rail type ground based SAR. The simulation technique is also expected to be very useful for the purpose oriented system design and operation planning of ground based SAR technique.

A Study on the Improvement of Repair and Reinforcement Quantity Take-off in Fire-damaged Area Using 3D Laser Scanning (3D Laser Scanning을 활용한 화재 손상 부위의 보수·보강 물량 산출 방식 개선에 관한 연구)

  • Jeong, Hoi-Jae;Ham, Nam-Hyuk;Lee, Byoung-Do;Park, Kwang-Min;Kim, Jae-Jun
    • Journal of KIBIM
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    • v.9 no.1
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    • pp.11-21
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    • 2019
  • Recently, there is an increase in fire incidents in building structures. Due to this, the importance of fire-damaged buildings' safety diagnosis and evaluation after fire is growing. However, the existing fire-damaged safety diagnosis and evaluation methods are personnel-oriented, so the diagnostic results are intervened by investigators' subjectivity and unquantified. Thus, improper repair and reinforcement can result in secondary damage accidents and economic losses. In order to overcome these limitations, this study proposes using 3D laser scanning technology. The case analysis of fire-damaged building structures was conducted to verify the effectiveness of accuracy and manpowering by comparing the existing method and the proposed method. The proposed method using 3D laser scanning technology to obtain point cloud data of fire-damaged field. The point cloud data and BIM model is combined to inspect the fire-damaged area and depth. From inspection, quantified repair and reinforcement quantity take-off can be acquired. Also, the proposed method saves half of the manpowering within same time period compared to the existing method. Therefore, it seems that using 3D laser scanning technology in fire-damaged safety diagnosis and evaluation will improve in accuracy and saving time and manpowering.

The Design and Implementation of GIS Data Processing using 3-Tiers Architecture for selecting Route (3계층 구조를 이용한 GIS 자료처리 설계 및 구현 -도로의 노선선정을 중심으로-)

  • 이형석;배상호
    • Journal of the Korea Society of Computer and Information
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    • v.7 no.3
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    • pp.23-29
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    • 2002
  • The design of data processing of GIS requires efficient method with analysis procedure. This system is easy to be used and managed for presenting route according to conditions as a graphic user interface environmental window system by applying three tiers based object-oriented method. The tier of data is in charge of a class for the exchange, extraction and conservation of data between GeoMedia and application tiers. A route selection algorithm was applied to application tiers, considering all conditions which are necessary for the route selection between a beginning point and an end point, and it was added by module such as data handing, road condition, buffering, clothoid and AHP to select the alternative route followed by new condition. The user tier can express the data acquired by an application tier. Thus three tiers based architecture was presented by implementing design of GIB data processing for its efficiency.

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An Alternative Approach to Environmental Ethics Education from the perspectives of CHAE(體)-YONG(用)-SANG(相) Theory (환경윤리교육의 체용론(體用論)적 접근 방안 - <자연-경제-환경>의 연계성을 중심으로 -)

  • 김태경
    • Hwankyungkyoyuk
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    • v.13 no.1
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    • pp.96-110
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    • 2000
  • There are some considerations that must take into account in environmental education in the aspect of the difference of value clarification between ecological and economic viewpoint on environment. Although we have a tendency to think that the differences are unavoidable because we are on the economy-oriented life, we should realize that such emphasis to economics comes from the differences between ecological and economic view point on environment. We have lived and thought on the basis of Economic view point, especially, environmental policies are established on the basis of economic efficiency. But this tendency has become great obstacles to environmental ethics education because it dilutes the reason of natural preservation and removes the fundamental reasons why the nature should be preserved. Therefore it is very difficult to balance the value clarification between economic and ecological viewpoint in actual life. Furthermore, environmental problems can not be solved only through economic approach, because of their limits to belief solving from providing incentives. It is very important to make people have a way of thinking which economic activities and debates can be made on the ecological resources. Therefore we can compare this relation to CHAE-YONG founded on Buddism and Chinese philosophy. CHAE means essence of every reaction in the cosmos, and YONG means the reaction itself. CHAE is regarded to ecological resources, and YONG is thought to every-day economic activities. YONG is not able to existwithout CHAE. If economic activities can be done on the basic limit of ecological resources, we can build suitable environment to living condition. We call this appropriate environment as SANG. In other words, the connection of CHAE-YONG-SANG means ecological resources - economic activities - sustainable environment. It is realized that the relations between economics and ecology should be equalized for the balanced environmental ethics education. This study tries to get out of unbalanced relations between economics and ecology from the persepectives of CHAE-YONG-SANG and it was done to suggest an alternative environmental ethics education program

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Targeting motor and cognitive networks with multichannel transcranial direct current stimulation along with peripheral stimulation in a subacute stroke survivor: single case study

  • Midha, Divya;Arumugam, Narkeesh
    • Physical Therapy Rehabilitation Science
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    • v.9 no.4
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    • pp.318-323
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    • 2020
  • Objective: Reacquisition of motor functions following stroke depends on interhemispheric neural connections. The intervention highlighted in the present case is an insight for augmenting motor recovery by stimulating the lesioned area and adjacent areas governing the motor behaviour of an individual. The purpose of this study was to determine the changes in the motor and cognitive outcomes through multi target stimulation of cortical areas by application of multichannel transcranial direct current stimulation (M-tDCS) in a stroke survivor. Design: A case report. Methods: The patient was a participant of a trial registered with the clinical trial registry of India (CTRI/2020/01/022998). The patient was intervened with M-tDCS over the left primary motor cortex i.e. C3 point and left dorsolateral prefrontal cortex i.e. F3 point with 0.5-2 mA intensity for the period of 20 minutes. SaeboFlex-assisted task-oriented training, functional electrical stimulation over the lower extremity (LE) to elicit dorsiflexion at the ankle and eversion of the foot, and conventional physiotherapy rehabilitation including a tailored exercise program were performed. Outcome assessment was done using the Fugl-Meyer assessment scale (FMA) for the upper and lower extremity (UE and LE), Montreal Cognitive Assessment (MOCA), Wisconsin Gait Scale (WGS) and the Stroke Specific Quality of Life (SSQOL) measures. Assessment was taken at Day 0, 15 and 30 post intervention. Results: Improvement was observed in all the outcome measures i.e FMA (UE and LE), MOCA, SSQOL and WGS across the span of 4 weeks. Conclusions: M-tDCS induced improvement in motor functions of the UE and LE, gait parameters and cognitive functions of the patient.

Theoretical Study on Industrial Design Data (디자인 산업데이터에 관한 이론적 고찰)

  • Ahn, Jinho
    • Journal of Service Research and Studies
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    • v.11 no.3
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    • pp.31-42
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    • 2021
  • This study is a study on theoretical considerations on industrial design data in the era of data economy. This study aims to illuminate the value of industrial design data, interpret the meaning of the transition from design management to the design data era, and highlight the importance of literacy to interpret data for designers. The scope of research approaches the R&D capability dimension of a company to explore the industrial value of design. It limits the scope of research from an industrial point of view rather than the humanistic basis and aesthetic value of design. As a result of the study, it was found that the value of industrial design data is not in ex post evaluation, but in customer-oriented market prediction, and that the design industry data-led strategy is important. The key point is that the industrial design data issues of large companies and SMEs are different, the direction of industrial design data should be to support customer-centered decision making in the product/service development of companies, and the core competency is the amount of data or tools and technologies to handle it. No, it should be in data literals. Lastly, if the use of industrial design data is to be strengthened, management of the public level rather than the personal level of data management should be preceded.

A Study on the Apprival of the Danwon Art Festival (문화예술제 행사 평가연구: 단원미술제 사례)

  • Roh, Bong-Ho;Jeong, Gang-Hoan
    • Archives of design research
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    • v.17 no.4
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    • pp.319-326
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    • 2004
  • This festival study is based on visitors' evaluation on the Danwon art festival. It was founded as follows; The major visitors of this festival were family and they were interested in educational programs. This festival was evaluated as the art and educational type experience oriented event for family. Visitors satisfied about organization of this event with 4.86 on Likert 7 point and positive percentage was 61.7%. The accessbility was evaluated the secondly satisfied program among 13 evaluation items. The average point was high with 5.34 and positive percentage was high with 79.3%. The highest satisfaction was educational evaluation with average point of 5.37 which was the highest satisfaction. Also the positive percentage was 84% which showed the highest positive opinion. The satisfaction of program interesting was average point of 4.84 which was relatively positive satisfaction. Visitors' positive percentage was 57.3% and negative percentage is only 8.3% which showed satisfaction of program interesting. But visitors unsatisfied about event variety, guiding facility, guiding pamphlet, guider service, parking facility, and foods service. there should be more improvement on the programs. Especially, improvement on public relationship, food quality, and parking for visitors should be implemented. in terms of interesting programs, visitors were most interested in the experience of blacksmith's shop among programs. It was founded that experience based festival programs were popular among this festival visitors and most festivals here in Korea at the moment. So more experience based programs are recommended for this festival.

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