The Drivers of Customer Defection in Online Games across Customer Types : Evidence from Novice and Experienced Customers (온라인 게임의 고객 유형 별 이탈 요인 : 신규 고객과 기존 고객을 중심으로)
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- Journal of the Korean Operations Research and Management Science Society
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- v.39 no.4
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- pp.115-136
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- 2014