• 한국조리학회지
• /
• 제18권4호
• /
• pp.100-117
• /
• 2012

본 연구의 목적은 일선 호텔직원들의 개인자원으로서 핵심자기평가(자아존중감, 일반화된 자아효능감, 통제위치 및 정서적 안정성), 직무스트레스 요인으로서 고객언어폭력(직무스트레스 요인)과 직무결과로서 이직의도 간의 구조관계를 분석하는 것이었다. 자료는 부산시내에 소재하는 10개의 특급호텔에 근무하는 일선직원들을 표본으로 하여 자기기입식 조사법에 의하여 수집되었다. 총 405부의 설문지가 최종 분석에 이용되었다. 본 연구는 연구모형과 연구가설들을 검증하기 위하여 구조방정식모형분석을 적용하였다. 가설화된 것처럼, 분석결과는 핵심자기평가가 고객언어폭력에 대한 지각과 이직의도를 경감시키는 것을 보여주었다. 고객언어폭력은 이직의도를 증폭시킨다는 결과를 보여주었다. 마지막으로, 실무적 시사점을 논의하였으며, 본 연구의 한계점을 제시하였고 향후 연구방향을 제안하였다.

• 대한가정학회지
• /
• 제41권6호
• /
• pp.167-183
• /
• 2003

This study reviewed the literature pertaining to the cause and effects of job stress. Many definitions of stress have been offered and the diversity of these definitions has been generated by medical scientists, psychologists, and behavioral scientists. Most approaches dealing with job stress have involved listing of various sources of job stress, moderators, and outcomes. This study is concerned with the selection of variables, the relationships between job stressors and outcomes, and the effects of moderators on these relationships investigated in job stress research. A review of job stress literature presents that various job stressors (e. g., task characteristics, role characteristics, organizational characteristics, career development, and relationships), moderators (e. g., locus of control, type A and B personality, social support, and demographics), and outcomes (e. g., perceived stress, job satisfaction, job commitment, organizational commitment, performance, turnover, and physiological symptoms) were used for a greater understanding of job stress.

• 정신신체의학
• /
• 제16권1호
• /
• pp.38-46
• /
• 2008

연구목적 : 본 연구는 말기 신질환으로 혈액투석을 받는 환자들에서 일상 생활에서 흔히 경험하는 경한 스트레스의 요인(minor stressor)의 빈도와 영향 및 취약성, 스트레스 대처방식의 특성, 주관적인 삶의 질의 관계를 살펴보는 것을 목적으로 하였다. 이를 통해 말기 신질환 환자들의 정신건강 및 삶의 질 향상을 위한 기초 자료를 제공하려 한다. 방법 : 혈액투석을 받는 환자 77명을 대상으로 하였다. 일상생활사건인 minor stressor와 관련된 스트레스의 정도와 대응기전을 나타내는 일상생활 스트레스 척도(Daily Stress Inventory Korean version, K-DSI)와 스트레스 대처방식 질문지(Ways of Coping Checklist)를 각각 사용하여 평가하였다. 삶의 질은 간편형 세계보건기구의 삶의 질 척도(World Health Organization Quality of Life Assessment Instrument)로 평가하였다. 결과 : 연구 참여인원은 77명(남자 37명, 여자 40명)이었고, 평균 연령은 $55.92{\pm}13.71$세였다. K-DSI의 사건, 영향, 영향/사건 비 점수는 평균 $29.06{\pm}21.57$점, $88.69{\pm}75.88$점, 그리고 $2.92{\pm}1.11$점으로 K-DSI의 규준 점수와 비교하여 높은 점수를 보였다. 대인관계, 개인능력, 인지, 환경 및 기타 스트레스의 다섯 하위요인별 점수도 규준 점수보다 높았으며, T 점수 비교에서는 사건 점수가 각각 54, 53, 81, 50, 57, 영향 점수는 각각 71, 88, 94, 69, 53으로 그 중 인지 스트레스 요인 점수가 사건, 영향 점수 모두 현저히 높았다. 스트레스에 대한 취약성을 나타내는 K-DSI의 영향/사건 비와 대처 방식 중 소극적 대처 방식 점수는 유의한 양의 상관을 보였다(소망추구 사고, 정서중심 대처 각각 r=0.431, r=0.225, p<0.05). 또한, 적극적 대처방식 중에서 문제해결 대처방식 점수는 삶의 질 척도의 신체건강(r=.294, p<0.01), 심리(r=.300, p<0.01), 사회관계(r=.233, p<0.05), 및 환경 하위요인(r=.293, p<0.05)과 유의한 양의 상관을 보였다. 결론 : 혈액 투석을 받는 만성 신질환자들은 일반 인구에 비해 경한 스트레스 요인(minor stressor)에 대한 영향을 현저히 많이 받고, 적극적 대처방식인 문제중심 대처와 삶의 질은 양의 상관을 보인다. 또한, 경한 스트레스 요인(minor stressor)에 대한 취약성이 높을수록 적극적 대처방식보다는 정서중심 및 소망추구 등의 소극적 대처방식을 더 많이 사용하고 있다. 혈액 투석 환자들의 스트레스를 평가할 때 일상생활에서 흔히 경험하는 경한 스트레스 요인에 대한 스트레스(minor stress) 평가와 대처방식이 함께 고려되어야 할 것이다. 더 나아가 혈액투석 환자들의 장기 치료 접근에 있어서 스트레스 관리와 대처기술 훈련을 포함한 치료가 병행되어야 환자들의 삶의 질 향상에 효과가 있을 것으로 예상된다.

• 정신신체의학
• /
• 제8권1호
• /
• pp.11-19
• /
• 2000

연구목적 : 본 연구는 위궤양환자와 만성표재성위염환자를 대상으로 두 환자군간의 스트레스인자 및 스트레스반응 지각, 대응전략을 비교하기 위해 시행되었다. 방법 : 대상은 내과에 내원한 위궤양환자 40명과 만성표재성위염환자 100명으로 구성되었다. 스트레스인자 및 스트레스반응 지각은 스트레스인자지각 척도(Global Assessment of Recent Stress Scale) 및 스트레스반응지각 척도(Perceived Stress Response Inventory)에 의해, 대응전략은 대응척도(Coping Scale) 에 의해 각각 평가되었다. 결과 : 위궤양환자들이 만성위염환자들보다 일 및 직장, 대인관계의 변화에 관련된 스트레스인자 지각점수가 각각 유의하게 더 높았다. 한편 만성위염환자들은 위궤양환자들보다 일반적 신체증상, 특정 신체증상, 수동반응적 및 부주의 행동과 같은 스트레스반응 지각점수가 각각 유의하게 더 높았다. 한편 대응전략에서는 위궤양환자들이 만성위염환자들에 비해 사회적 지지추구, 도피 회피를 더 많이 사용하였다. 결론 : 상기 결과들은 위궤양환자들이 만성위염환자들보다 스트레스인자지각은 높은 반면 스트레스반응지각은 더 낮고 대응전략에서는 더 의존적이며 소극적임을 시사해준다.

• Child Health Nursing Research
• /
• 제10권3호
• /
• pp.251-261
• /
• 2004

Purpose: To investigate the degree and sources of stress which fathers of infants in NICU experience. Method: Eighty-five fathers of NICU infants at 5 university hospitals in Seoul volunteered to complete the Parental Stressor Scale for NICU (PSS: NICU) from September 1, to October 15, 2002. Result: Total perceived stress was 3.50±0.76. The highest score were in Parental Role Alteration (3.76±0.83) and Appearance and Behavior (3.65±1.04). The total perceived stress score (PSS), correlated significantly with method (t=3.50, p=.01), and route (F=5.30, p=.00) of feeding. Light & Sound correlated significantly with birth weight (F=3.39, p=.02), medical diagnosis(F=2.30, p=.03), plan of operation(t=2.50, p=.01), operation (t=3.80, p=.02), method (F=4.90, p=.003), and route (F=4.70, p=.00) of feeding. Infant Appearance and Behavior correlated significantly with birth weight (F=5.12, p=.01), plan of operation (t=2.50, p=.01), method (F=3.50, p=.01), and route (F=7.80, p=.00) of feeding. Parental Role Alteration correlated significantly with care of incubator (t=-.68, p=.03), method of feeding (F=2.80, p=.04) and education level of father (F=3.00, p=.05). Conclusion: Father with NICU infants were concerned mostly with parental role alteration and infant appearance. Nursing intervention should include fathers of NICU infants.

• 한국간호교육학회지
• /
• 제10권1호
• /
• pp.54-63
• /
• 2004

The purpose of this study is to identify the factors that influence stress experienced by nursing students and to provide a perceived causal structure model among these variables. The ultimate goal of this study is to develop efficient guidance to clinical nursing education in this population. This study intends to apply perceived causal structure: network analysis method which was developed by Kelly(1983), and has been applied in nursing research. This method is selected to show dynamic relationship of stressor using network method. Data was collected from convenient sample of 186 junior college nursing students who had the clinical practice experience during 10 weeks. Data collection and analysis was conducted in 2 steps from December, 9, 2002 to February, 8, 2003. Step 1.: Data was collected using literature review(10 articles) to identify the causes of stress. Nine causes of stress were extracted. Step 2.: As perceived casual structure network study, data was collected using questionnaires which included 9 extracted cause and stress. The questionnaire contained a 10 X 10 grid table with 10 causes and effects printed. In network analysis, 'Yes' was scored as 1, 'No' was scored as 0, and the mean(maximum 1, minimum 0) was calculated. Construction of the network under inductive eliminative analysis which stopped the construction of the network when the consensual agreement level dropped near 50% was proceeded by adding causes in order of the mean rating level. In this study, construction of the final network was stopped by consensual agreement level of 52% of the total subjects. The results are summarized as follows : Step 1: Investigation of the causes of stress ; The extracted causes of stress from quality data was identified 9 categories ; negative nurse, lack of clinical practice opportunity, ambiguous role, negative patient, lack of nursing knowledge and skill, difficult of personal relations, inefficient clinical practice guidance, gap of theory and practice, lack of support. Step 2 : Construction of the perceived causal structure model ; 1) The most central cause of stress is ambiguous role in the systems of causation. 2) The distal cause of stress is inefficient clinical practice guidance 3) The causes that have a number of outgoing link are negative nurse, ambiguous role. 4) The causes that have a number of incoming link are ambiguous role, gap of theory- practice, lack of clinical practice opportunity, lack of nursing knowledge- skill. 5) There is a mutual relationship between stress and difficult of personal relations, stress and ambiguous role, ambiguous role and negative nurse, ambiguous role and lack of clinical practice opportunity, ambiguous role and lack of nursing knowledge-skill, lack of nursing knowledge-skill and gap of theory- practice. In conclusion, the network suggests that the first centre cause is related on ambiguous role and the second on negative nurse, inefficient clinical practice guidance in the systems of causation

• 한국보건간호학회지
• /
• 제33권2호
• /
• pp.163-174
• /
• 2019

Purpose: The purpose of this study was to identify the effects of job stress, depression and fatigue on sleep quality of care workers employed in long-term care facilities. Methods: The participants were 213 care workers who worked in 11 long-term care facilities. The collected data was analyzed by descriptive statistics, t-test, ANOVA, Pearson's correlation coefficient and multiple linear regression with using the SPSS 23.0 program. Results: We found that patient-related job stress was the greatest stressor among care workers' job stresses. A significant difference in sleep quality was observed according to the self-perceived health status of the care workers. The care workers' sleep quality was negatively correlated with job stress (r=-.16, p=.018), depression (r=-.31, p<.001) and fatigue (r=-.29, p<.001). The influencing factors of sleep quality were depression (${\beta}=-0.22$, p=.001) and fatigue (${\beta}=-0.15$, p=.047). Conclusion: It is necessary to improve the health status and sleep quality of care workers by developing and applying health promotion programs to reduce the depression and fatigue of the care worker. This will ultimately improve the quality of service care for the patients.

• 혜화의학회지
• /
• 제8권1호
• /
• pp.865-878
• /
• 1999

With advances in neonatal medicine, smaller and sicker infants are surviving premature birth. As these tiny patients battle for their lives, their parents also struggle with psychological consequences of an unexpected role. The birth of a sick infants has long been documented as stressful events for the parents. High stress levels may alter parents' interaction with their baby and impair their communication with health professionals, which can in turn affect parents' participation in care planning and decision making. Nursing interventions aimed at reducing the parental stress and anxiety levels during this crisis may have a positive impact on their ability to form an attatchment to their baby and make prudent decisions about his care. The planning of such interventions would be inhanced if the contributions of various factors to increased parental stress levels were identified. This descriptive study was conducted to understand the contents and degree of parental stress in the NICU during their premature's hospitalization, and to give a baseline data in developing nursing intervention program. Subjects were the 60 mother of hospitalized newborn in NICU of 2 University Hospital in Taejon City from April 1st, 1999 to June 30th, 1999, who agreed to take part in this study. The instrument used in this study were Parental Stressor Scales:NICU(PSS:NICU) developed by Miles et al.. and validated by 3 NICU practitioners and 3 child health nursing faculties. The questionnaire has 4 dimensions and 45 items; sight and sounds of NICU(5 items), babies' appearance and behavior nursing intervention(19 items), parental role alteration and relationship with their baby(10 items), health team communication(11 items). The questionnaire asks parents to rate each item on a five-point Likert type scale that ranges from "not stressful" (1) to "extremely stressfu1"(5). Total scores representing overall stress from the NICU environment are calculated by summing response to each item. A high score indicates high stress. A subscale score is calculated by summing the responses to each item in the subscale. Cronbach's ${\alpha}$ coefficients were .93. The data was analyzed as average, Frequency, Standard deviation, t-test, ANOVA, Pearson correlation coefficient by use of SPSS/PC+. The results of this study is summarized as follows ; 1. The total perceived stress level score of mothers of premature baby was slightly high($3.66{\pm}1.1$). The highest scored dimension was 'relationship with their baby and parental role change'($4.21{\pm}0.9$), and next were 'appearance and behavior of the baby'($3.92{\pm}1.1$), 'communication with health team'($3.32{\pm}1.3$), 'sight and sounds of NICU'($3.30{\pm}1.1$). 2. There were statistically significant correlation noted ; mother's perceived severity of the baby's condition(F=8.0012, P= .0125) and baby's gestational age(r = -.4724, P = .0500). In summary, information about physical environment of NICU, the mother's perceived severity of premature baby's state, maternal role change related variables and the knowledge of characteristics of premature baby must be included in nursing intervention program of mother's of premature baby in reducing the parental stress and anxiety level. It is suggested that each NICU needs to develop a nurse managed supportive care program for parents of premature baby. Also, it is suggested that there need to investigate the coping mechanism of mother of premature baby.

• Child Health Nursing Research
• /
• 제6권2호
• /
• pp.224-239
• /
• 2000

This descriptive study was conducted to understand the contents and degree of parental stress level in the NICU patients, and to give a baseline data in developing nursing intervention program. Subjects were the 62 mother of hospitalized newborn in NICU of 1 University Hospital in Taejon City from May 1st, 1999 to November 30th, 1999, who agreed to take part in this study. The instrument used in this study were Parental Stressor Scales : NICU(PSS:NICU) developed by Miles et al. and validated by 3 NICU practitioners and 3 child health nursing faculties. The questionnaire has 4 dimensions and 45 items; sight and sounds of NICU(5 items), babies' appearance and behavior(19 items), parental role alteration and relationship with their baby(10 items), communication with health team(11 items). The questionnaire asks parents to rate each item on a five-point Likert type scale that ranges from (1) to (5). Total scores representing overall stress from the NICU environment are calculated by summing response to each item. A high score indicates high stress. A subscale score is calculated by summing the responses to each item in the subscale. Cronbach's α coefficients were .93. The data was analyzed as average, Frequency, Standard deviation, t-test, ANOVA, Pearson correlation coefficient by use of SPSS/PC+. The results of this study is summarized as follows ; 1. The total perceived stress level score of mothers was slightly high(3.6±.7). The highest scored dimension was 'appearance and behavior of the baby'(3.9±1.5), and next were 'relationship with their baby and parental role change'(3.5±1.4), 'communication with health team'(3.4±.9), 'sight and sounds of NICU'(3.2±.8). 2. Two variables were statistically significant with PSS:NICU total scale ; mother's perceived severity of the baby's condition (r=.482, P=.002) and mother's religious attendance(t=2.83, P=.01). The more the mother perceive their baby's condition severe, the higher the total stress score. There were high stress score noted in the mother of no religious attendance. 3. Four variables were statistically significant with NICU environment subscale ; mother's educational background(F=3.45, P=.04), religious attendance(t=2.28, P=.04), sex of the baby(t=2.83, P=.01) and NICU patients' hospital day(r=.359, P=.004). That is mother with high educational background and girl baby were high NICU environment subscale score. 4. Four variables were statistically significant with appearance and behavior of the baby subscale ; when first saw baby(F=3.52, P=.04), incubator care(t=2.83, P=.01), mother's perceived severity of the baby's condition(r=.303, P=.017), number of NICU visit(r=.441, P=.002). That is, seeing the baby first in the NICU and recieved incubator care was very stressful. Also, the more the mother perceive their baby's condition severe and more NICU visit, the higher the appearance and behavior of the baby subscale stress score. 5. Four variables were statistically significant with relationship with their baby and parental role change subscale ; when first saw baby(F=3.37, P=.04), sex of the baby(t=2.36, P=.03), incubator care(t=5.60, P=.00), mother's perceived severity of the baby's condition(r=.401, P=.001). That is, seeing the baby first in the NICU and girl baby was very stressful. Also, the more the mother perceive their baby's condition severe, the higher the relationship with their baby and parental role change subscale stress score. 6. Three variables were statistically significant with communication with health team subscale ; mother's educational background (F=3.63, P=.04), incubator care(t=4.24, P=.00), gestational age(r=-.394, P=.047), and birth weight(r=-.460, P=.004). That is, mother with high educational background and receiving incubator care were high communication with health team subscale score. Also, the shorter the gestational age and smaller the baby's birth weight, the higher the communication with health team subscale score. In conclusion, information about physical environment of NICU, the mother's perceived severity of baby's illness state, maternal role change related variables and the knowledge of characteristics of NICU patients must be included in nursing intervention program of mother's of NICU patients in reducing the maternal stress and anxiety level.

• 정신신체의학
• /
• 제10권1호
• /
• pp.18-26
• /
• 2002

연구목적: 본 연구의 목적은 만성요통 환자에서 스트레스지각 및 통증지각과 대응전략 간의 관계를 알아보고자 하는데 있다. 본 연구에는 만성요통 환자 80명과 정상대조군 100명이 참여하였다. 방법: 스트레스인자 및 스트레스반응에 대한 지각은 각각 스트레스인자 지각척도 (Global Assessment of Recent Stress Scale) 및 스트레스반응 척도(Stress Response Inventory)를, 대응전략 및 통증지각은 각각 대응척도(The Way of Coping-revised) 및 통증지각척도(Pain Discomfort Scale)를 이용하여 평가하였다. 결과: 만성요통환자들이 정상대조군보다 일 및 직장, 대인관계, 대인관계의 변화, 질병 및 상해에 관련된 스트레스인자 지각점수, 전체 스트레스인자지각 정수가 각각 유의하게 더 높았다. 스트레스반응점수에서는 피로점수가 정상대조군보다 환자군에서 유의하게 더 높았으나, 통증지각에서는 양군 간에 유의한 차이를 보이지 않았다. 대응전략에서는 환자군이 정상대조군에 비해 계획적 문제해결 및 긍정적 재평가를 더 많이 사용하였다. 환자군에서 통증지각은 전체 스트레스반응 점수, 질병 및 상해에 관련한 스트레스인자지각 점수와 각각 유의한 양상관성을 보였다. 도피 회피 점수는 연령과 유의한 음상관성을, 거리감두기 및 도피-회피 점수는 유의한 양상관성을 보였다. 한편 책임수용은 여자가 남자보다 더 유의하게 많이 사용하였다. 그러나 대응전략과 스트레스인자지각 및 스트레스반응 통증지각 간에는 각각 유의한 상관성을 보이지 않았다. 결론: 이상의 결과들은 만성요통환자들이 정상인에 비해 스트레스인자에 대한 지각이 더 높으나, 더 적극적인 대응을 하고 있음을 시사한다. 또한 환자군에서 사용하는 대응전략은 스트레스인자지각, 스트레스반응, 통증지각과 연관성을 보이지 않는 반면 사회인구학적 특정들과 연광성이 높음을 시사한다.