• 한국항공운항학회지
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• 제32권1호
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• pp.28-38
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• 2024

Due to globalization, the air transport industry plays a key role in the global economy. In particular, the air transport industry is highly dependent on human resources, and the capabilities of the cabin crews in managing safety and providing service in a cabin depend on the service quality and the success of the company's human resource management. Therefore, systematic support and interest in competitive key personnel are believed as very important factors. Airlines need to improve the work engagement of airline cabin crew through organizational supportive efforts. Thus this paper surveyed 309 cabin crews who worked at low cost carrier and conducted an empirical analysis based on survey results. The study validates hypotheses pertaining the relationship between organizational identification and job commitment of cabin crew according to the airline's perception of organizational support. The comprehensive analysis reveals that perceived organization support has a significantly positive impact on cabin crews' work engagement.

• 보건의료산업학회지
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• 제11권4호
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• pp.53-65
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• 2017

Objectives : The purpose of this study was to explore and describe the factors related to clinical nurses' organizational socialization, process and to find out the strategic information for successful organizational socialization. Methods : Data were collected with a structured questionnaires from 300 clinical nurses. The data were analyzed with SPSS/WIN 21.0. Results : First, the average score for the organizational socialization($2.95{\pm}0.37$), organization climate($3.28{\pm}0.43$), autonomy($3.23{\pm}0.43$), role stress($3.21{\pm}0.56$), professional self-concept($3.19{\pm}0.46$), organization value internalization($3.11{\pm}0.59$), and perceptional justice($2.91{\pm}0.50$). Second, influencing factor of organizational socialization of the participant were organizational climate, role stress, professional self-concept, Job esteem, Living arrangement type, collaboration between medical professionals in hospital, the other hospital work experience, role model or Mentor, total hospital career, perceived health status, spouse, perceptional justice, Adjusted $R^2=.702$. Conclusions : These results suggest that organizational socialization of clinical nurses could be enhanced by organizational climate. Thus creating a positive organizational climate are mandated for clinical nurses to have constructive organizational socialization.

• CRM연구
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• 제2권1호
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• pp.53-72
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• 2009

기업의 효과적인 판매촉진 수단으로서 보편적으로 활용되고 있는 고객보상프로그램은 매우 다양한 형태로 진화하고 있으며 시행착오 또한 다양한 상황으로 나타나고 있다. 이에 따라 고객보상프로그램의 실패를 관리하기 위한 전략이 최근 실무계를 중심으로 강조되고 있음에도 불구하고 실증연구는 저조한 실정이다. 따라서 본 연구에서 고객보상프로그램의 사용상황을 공정성 이론에 근거하여 정의하고, 이러한 사용상황이 발생된 부정적 감정을 매개로 결속차원(계산적 결속, 정서적 결속)과 불평행동에 어떠한 영향을 미치는가를 연구모형화 하고 이에 대한검증을 실시하였다. 연구결과는 다음과 같다. 첫째, 분배 공정성과 상호작용 공정성만이 부정적 감정에 유의한 부(-)의 영향을 미치는 것으로 나타났다. 둘째, 부정적 감정은 계산적 결속과 정서적 결속 모두에 유의한 부(-)의 영향을 미치는 것으로 나타났다. 셋째, 부정적 감정과 불평행동의 관계가 나타났으며, 마지막으로 계산적 결속만이 불평행동에 부(-)의 영향을 미치는 것으로 나타났다. 요약하면 고객보상프로그램의 사용상황에서 불만족한 고객은 분배 공정성과 상호작용 공정성에 의해 부정적 감정이 유발 될 수 있으며, 부정적 감정은 계산적 결속과 불평행동에 영향을 미친다. 또한 계산적 결속이 증가 할 수록 불평행동을 덜할 것이라는 것을 나타내고 있다.

• 보건행정학회지
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• 제15권1호
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• pp.1-29
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• 2005

This study examined the antecedents of psychological empowerment at hospital organizations, and also examined their differential effects among occupational groups within hospitals: doctors, nurses, engineers, and administrative workers. Various variables for multi-level factors were examined as antecedents: tenure, income, work centrality, and career goal as personal factors, job variety, job clarity, job significance, and job fitness as job factors, and security, reward justice, and organizational support as organizational factors. Data were collected from 8 national university hospitals, and 1,289 data were used for final analysis. For the whole groups, all antecedents except reward justice had significant effects on, and explained large amount of variance of empowerment. Results from the analysis for each occupational group showed that income, career goal, and job significance had significant effects on empowerment at all occupational groups, while reward justice had not at any groups. The effects of other variables depended on occupational groups. 1bis study found some important antecedents of empowerment which have been less considered in previous research: career goal, work centrality, security, and organizational support. The finding that differential effects of antecedents on empowerment by occupational groups suggests that group characteristics should be considered for studying empowerment. In this study, for example, personal factors rather than both job factors and organizational factors were more effective for empowerment in the engineering group whose job is relatively simple and clear, while job factors were most effective in other groups. The differential effects of antecedents on empowerment by occupational groups also have practical implications for improvement of empowerment at hospitals. For empowerment, personnel management efforts would be more required for administrative workers than other occupational groups, because they perceived least job clarity, job significance, job fitness among the groups, all of which were found to be important determinants of empowerment for them.

• 경영과정보연구
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• 제33권1호
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• pp.65-81
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• 2014

정보기술 서비스에 대한 많은 연구가 진행되었음에도 불구하고 정보기술 서비스를 이용 후 서비스 실패에 대한 회복과정을 살펴본 연구는 거의 진행되지 않았다. 본 연구에서는 스마트폰 애플리케이션 서비스 이용자를 대상으로 서비스 사용 실패 후 서비스 실패에 대한 회복과정을 살펴보고자 한다. 뿐만 아니라, 서비스 유형에 따라 사용 목적이 달라지듯 서비스 유형에 따라 회복과정도 달라질 것이라고 예상되기 때문에 서비스 유형에 따른 서비스 회복과정을 살펴보고자 한다. 이를 위해, 본 연구에서는 시나리오 기법을 통해 다양한 서비스 실패 유형을 선정하였고, 이를 기반으로 설문을 진행하였다. 연구 결과, 절차적 공정성과 상호 작용 공정성은 신뢰에 영향을 미치는 것으로 나타났으며, 신뢰는 모든 사용 품질에 영향을 끼치는 것으로 나타났다. 정보 품질 및 서비스 품질의 경우 로열티에 영향을 끼치는 것으로 나타났으며, 마지막으로 서비스 유형에 따라 조절효과가 있는 것으로 나타났다.

• 한국사회복지학
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• 제51권
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• pp.183-210
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• 2002

본 연구는 소년사법처리과정에 있는 청소년들이 인지한 사회적 지지와 비행교정성이 어떤 관계에 있는지를 알아보고자 하였다. 구체적인 연구문제로는 청소년의 사회적 지지유형별 지지수준에 따라 교정성에 어떤 차이가 있는지 하는 점과 사회적 지지제공자별 지지유형이 교정성을 어느 정도 설명하는지를 살펴보고자 하였다. 이에 대한 측정은 기존의 척도를 본 연구에 맞게 수정, 보완한 소년사법처리과정 청소년의 사회적 지지척도와 교정성 척도를 가지고 One way ANOVA, 다중회귀분석을 행하였는데 그 결과는 다음과 같다. 첫째, 사회적 지지유형에 따른 사법처리과정에서의 교정성 차이를 알아본 결과 정보적 지지는 자기반성에 있어서 유의미한 차이를 보였고 자존감 지지는 자아존중감, 법의식, 자기반성에 있어 유의미한 자이를 보였으며 정서적 지지는 자아존중감에서 유의미한 차이를 보였다. 둘째, 사회적 지지제공자별 지지유형이 교정성 관련변인을 어느 정도 설명하는지를 조사한 결과 자아존중감, 법의식, 자기반성에서 유의한 결과가 나타났다. 즉 자아존중감은 친구의 자조적 지지와 지역사회의 정서적 지지와 관련이 높았고 법의식은 교사의 정보적 지지와 지역사회의 자존적 지지와 관련이 높았으며 자기반성은 친척의 자존적 지지와 정서적 지지와 관련이 높게 나왔다.

• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.318-323
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• 2011

Illegal and unethical behaviors of the construction industry affect people's lives and health more than the same problems of the other industries. Among these behaviors, the construction industry is mostly criticized for bribery scandals. According to the survey of the Ministry of Justice in Taiwan over the past years, bribery cases involving public engineering projects and governmental procurements account for a rather large portion of the indicted corruption cases. Transparency International's "Bribe Payer Index" indicates people in construction-related industries are the most likely to pay bribes. Poor construction quality directly and indirectly caused by bribery poses a great threat to public safety, organizational reputation and economic development. However, there is a limited number of existing research on the bribery problem of the construction industry. This study is an empirical attempt to explore bribery intention and its affecting factors among the construction organizations in Taiwan by conducting a questionnaire survey. The theory of planned behavior was used in this study to build its research model (covering elements of attitude, subjective norm, perceived behavior control, and intention). Totally 431 valid samples were returned. To explore the factors affecting bribery intention, this study adopted Pearson's correlation analysis to discuss about the connections among the questionnaire respondents' attitudes to bribery, subjective norms, perceived behavior control, and bribery intention. A multi-regression analysis was then conducted to test if the planned behavior theory can effectively predict bribery intention. The research found (1) according to the results of Pearson's correlation analysis, the respondents' bribery intention, attitudes, subjective norms, and perceived behavior control are positively correlated with one another; (2) according to the results of the multi-regression analysis, bribery intention can be explained through attitudes, subjective norms, and perceived behavior control with an adjusted R² value of 0.591, meaning 59.1% of the bribery intention's variances can be explained through the three dimensions. In addition, each of the three dimensions has a significant influence on the respondents' behavior intentions.

• 대한간호학회지
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• 제45권2호
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• pp.240-250
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• 2015

Purpose: The purpose of this study was to validate the Korean version of the Ethical Leadership at Work questionnaire (K-ELW) that measures RNs' perceived ethical leadership of their nurse managers. Methods: The strong validation process suggested by Benson (1998), including translation and cultural adaptation stage, structural stage, and external stage, was used. Participants were 241 RNs who reported their perceived ethical leadership using both the pre-version of K-ELW and a previously known Ethical Leadership Scale, and interactional justice of their managers, as well as their own demographics, organizational commitment and organizational citizenship behavior. Data analyses included descriptive statistics, Pearson correlation coefficients, reliability coefficients, exploratory factor analysis, and confirmatory factor analysis. SPSS 19.0 and Amos 18.0 versions were used. Results: A modified K-ELW was developed from construct validity evidence and included 31 items in 7 domains: People orientation, task responsibility fairness, relationship fairness, power sharing, concern for sustainability, ethical guidance, and integrity. Convergent validity, discriminant validity, and concurrent validity were supported according to the correlation coefficients of the 7 domains with other measures. Conclusion: The results of this study provide preliminary evidence that the modified K-ELW can be adopted in Korean nursing organizations, and reliable and valid ethical leadership scores can be expected.

• 한국조리학회지
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• 제13권1호
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• pp.152-165
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• 2007

The purpose of this study is to prove that the appropriate fit between service failure and recovery strategy can efficiently maximize customer satisfaction and behavioral intention, by using the prepared scenario through comprehensive approach concerning how the expectation level of service recovery has influence on perceived fairness, satisfaction and behavioral intention of service recovery based upon size in case of service failure. This study has been conducted by way of selection of filling-up type questionnaires for customers themselves who have experience in service failure out of customers who can easily visit family and hotel restaurants, that is, domestic restaurants in Seoul area, $June{\sim}August$ 2004, by setting factorial design of 2(control, severeness)$\times$3(distributive fairness, procedural fairness, mutual relational fairness)$\times$2(customer satisfaction, customer behavior). The survey was performed on the customers who visited common restaurants, family restaurants, hotel restaurants, etc. mainly in Seoul, and total 600 sheets of questionnaires were distributed and 496 sheets of them were returned(82.67% of return ratio). Research findings are as follows; First, perceived recovery justice has an effect on customer satisfaction and behavioral intention. Second, customer satisfaction and restaurant satisfaction have positive influence on behavioral intention. The results will be helpful for them to develop a further service failure and recovery framework. For service marketing managers, the results will suggest specific guidelines for establishing service recovery strategies.

• 유통과학연구
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• 제3권1호
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• pp.23-42
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• 2005

The service offer expectation and the desire of customers to a large-sized rate influence store also increase as a result of such environmental change. the counter where research of a book was upgraded from differentiation pursuit by competition between business condition in business condition in the case of the domestic rate influence store which has put the focus on service strengthening The work shrine which cannot reach here the competition predominance in the domestic market it will be hard coming to secure, when environmental change of inside large-sized rate influence store industry is taken into consideration The research which tried to receive customer service failure recovery carried out actual proof analysis in the influence to which fair nature lateness of a customer attains to the re-purchase intention to this store of customer satisfaction and future by service recovery process for an object in the customer who held service failure recovery experience in the domestic large-sized rate influence store.