• 보건의료산업학회지
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• 제5권1호
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• pp.125-132
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• 2011

In this study investigated what buyers want and expect from medical equipment industry. In this study we found as fellows, (a) The quality of instrument is the most important factors that lead to customer purchase intent and brand image follwed by reliability and efficiency in order; (b) Customers perception of company did not show any meaningful relationship with brand image suggesting company positive image perceived by the customers would not necessarily have a positive impact on brand image. Rather, if brand image customer perceived gets higher, considerably higher purchase intention was observed. Therefore, the findings from the present study suggest that medical instrument manufactures need to focus more on providing a long-term high quality of service marketing strategy to increase customer satisfaction and purchase intent in this competitive business environment.

• 한국산업정보학회논문지
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• 제12권4호
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• pp.97-106
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• 2007

Sloan 컨소시엄 2004에 의하면 원격교육이 고등 교육 분야에서 빠르게 성장하는 분야이다. 본 연구는 정보시스템 성공모델에 기초하여, 학습관리시스템에 대한 만족과 함께 이러닝 학습자 특성과 관련된 요인을 중심한 연구로서, 이러닝 학습자의 자기조절 학습 전략과 학습자의 컴퓨터 자기 효능감에 초점을 맞춘 연구이다. 학습자의 학습관리시스템 만족과 관련한 요인은 시스템 품질, 학습 컨텐츠 품질, 학습자와 교수자간의 서비스 품질로 구성하였다. 실증분석의 결과 이러닝의 학습관리시스템 만족과 관련하여 인지된 유용성, 인지된 사용용이성 및 서비스품질이 주요 요인으로 나타났고, 학습자 스스로의 자기조절학습 전략과 컴퓨터 자기 효능감 역시 이러닝 만족에 영향을 미치는 중요 요인임을 증명되었다.

• 서비스연구
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• 제13권2호
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• pp.227-245
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• 2023

기존 유통기업과 플랫폼을 중심으로 한 신생기업들이 언택트 쇼핑에서 만나면서, 언택트 쇼핑 안에서 기업들의 경쟁이 더욱 치열해지고 있다. 이러한 상황에서 기업들은 자사만의 확실한 전략이 필요하다. 언택트 쇼핑에서 전략을 수립하기 위해서는 '고객경험'을 살펴보는 것이 매우 중요하다. 고객경험은 소비자가 기업이나 브랜드 등을 서비스 접점에서 만나 경험하는 모든 과정을 의미한다. 이 과정에서 소비자는 해당 기업과 브랜드를 지속이용 할 것인지를 판단한다. 본 연구는 언택트 쇼핑의 고객경험을 경험 품질을 통해 살펴보고, 기대일치 모델에 미치는 영향을 살펴보고자 하였다. 본 연구의 중요한 결과는 다음과 같다. 첫째 상호작용품질, 정보품질, 결과품질이 기대일치에 영향을 미치는지 살펴본 결과 상호작용품질을 제외한 모든 품질이 기대일치에 영향을 미치는 것으로 나타났다. 둘째 상호작용품질, 정보품질, 결과품질이 지각된 유용성에 영향을 미치는지 살펴본 결과 역시, 상호작용 품질을 제외한 모든 품질이 영향을 미치는 것으로 나타났다. 결과를 살펴보면 정보품질이 가장 크게 영향을 미치는 것으로 나타났다. 이는 언택트 쇼핑을 이용하는 소비자의 기대일치, 지각된 유용성 등을 충족하기 위해서는 정확하고 적합한 정보를 제공하는 것이 가장 중요하다는 것을 알 수 있다. 다음으로 기대일치 모델 내에서 기대일치가 지각된 유용성에 영향을 미치는지 살펴본 결과, 영향을 미치는 것을 알 수 있다. 또한 기대일치가 이용만족에도 영향을 미친다는 것을 알 수 있으며, 지각된 유용성이 이용만족에도 지지 되는 것을 확인 할 수 있다. 따라서 언택트 쇼핑에 관련된 고객경험 전략을 수립할 때 정보품질, 기대일치, 지각된 유용성이 가장 중요한 요인이기 때문에 이를 중심으로 관련된 전략을 수립하는 것이 필요하겠다.

• 한국전문물리치료학회지
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• 제17권2호
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• pp.75-83
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• 2010

This study purposed to analyze difference in the perception of service quality between physical therapy patients and physical therapists and to provide basic materials for maintaining high service quality that meets patients' expectation in each service area. For this study, we conducted a questionnaire survey with physical therapy patients and physical therapists in Jeju from the 6 to 30 of January, 2010. In the survey, we received 133 questionnaires from patients and 125 from physical therapists, and used them in analysis. The instrument used in this study to measure service quality was prepared by the researcher through adapting and supplementing the SERVQUAL model developed by Parasuraman et al (1991). For our physical therapy environment, and it consisted of a total of 23 questions in five areas, namely, tangibility, reliability, responsiveness, assurance, and empathy. Patients' perception of service quality was high in order of reliability, assurance, empathy, responsiveness, and tangibility. In four areas with exception of reliability, quality perceived by patients was lower than that perceived by physical therapists, and particularly in responsiveness(t=2.82, p=.00) and empathy(t=2.02, p=.04), the difference between patients and physical therapists was statistically significant. In order to reduce the difference in the perception of service quality between patients and physical therapists, it is considered necessary to enhance physical therapists' perception of service quality and to prepare measures for improving service equality so that services would be provided through respectful communication with maintaining the dignity of patients, rather than focusing on disease.

• Physical Therapy Rehabilitation Science
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• 제11권4호
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• pp.598-603
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• 2022

Objective: About one-third of college students are exposed to stress to the point that their academic performance is negatively affected. To provide useful information for managing the mental health of young people by analyzing the perceived stress level, depression level, and life satisfaction according to the amount of physical activity and the level of muscular strength in male college students. Design: A cross-sectional study. Methods: Among 304 students who participated in the health exercise class at Sahmyook University in Seoul, the amount of physical activity and the level of muscular strength were divided into 3 quartiles, respectively, and the perceived stress level, depression level, and life satisfaction were analyzed through one-way ANOVA. The physical activity level and muscle strength level of the subjects were ranked, divided into 3 groups, and the difference in variables according to the group was verified. Results: There was no difference in perceived stress level, depression level, and life satisfaction according to the amount of physical activity, but statistically significant differences were shown in perceived stress scale(p=0.008) and life satisfaction(p=0.030) according to muscular strength. Conclusions: Policies to increase physical activity are important to improve and manage the mental health of young people, but it is judged to be more meaningful to provide an environment that can improve muscular strength.

• 한국간호교육학회지
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• 제6권2호
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• pp.262-275
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• 2000

This study was done to describe the health promoting behavior and the quality of life among climacteric women and to identify the factors affecting the performance in health promoting behavior and the level of quality of life among climacteric women. The subjects of this study were 171 women(40 to 60 years old). The sample data were collected using a convenient sampling method, collected from August 10th to September 20th, 2000. The instruments for this study were the health promoting behavior scale(Park, 1995), the quality of life scale(No, 1988). Frequency, percentage, t-test, ANOVA, Pearson's correlation with SPSS program were used to analyze the data. The results of the study were as follows; 1) The average score of the performance in the health-promoting behavior variables was 2.594. The variable with the highest degree of performance was the sanitary environment, whereas the one with the lowest degree was the professional health maintenance. 2) The average score of the level in the quality of life variables was 3.069. The variable with the highest degree was the relationship with neighbor, whereas the one with lowest degree was the economic life factor. 3) Performance in the health- promoting behavior was positively related to the level in the quality of life(r=0.54, P=0.001). 4) A significant difference was demonstrated between educational level, income, perceived health status and health-promoting behavior. 5) A significant difference was demonstrated between perceived health status and quality of life.

• 대한영양사협회학술지
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• 제14권3호
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• pp.302-318
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• 2008

This study had the following four objectives: a) to measure the quality attributes of school foodservice based on responses of students, parents, and faculty members, b) to compare the quality attributes by city and province, c) to analyze the overall satisfaction of the respondents, and d) to identify the effects of the quality attributes on overall satisfaction by city and province. Questionnaires were distributed to 5,560 students, 1,920 parents, and 1,920 faculty members, and were collected using on/off-line mail (collection rate: 100%). The data were analyzed using SPSS for descriptive analysis, one-way ANOVA, and multiple linear regression analysis. From the quality attributes analysis, 'providing information on foodservice' was perceived as being performed well by the students (78.8), parents (76.0), and faculty (87.7). However, 'pleasant foodservice environment' was given low scores by the students (62.4), and 'entertains suggestions offered to foodservice' was perceived as low by 66.1% of the parents and 74.9% of the faculty. Upon comparing the quality attributes by city and province, the majority of scores by students and parents in Busan were significantly higher than those of students and parents in others geographical areas. The overall satisfaction levels (scores) were as follows: 66.4 for students, 70.0 for parents and, 76.8 for faculty. Finally, in the regression results, which showed the effects of the quality attributes on overall satisfaction by city and province, improvements of 'food taste', 'kindness offered by employees', and 'menu variety' would increase satisfaction in most cities and provinces. However, other identified attributes were significantly different among the 16 cities and provinces that were examined. Therefore, these regions will need to make different efforts to improve customer satisfaction for school foodservice.

• The Journal of Asian Finance, Economics and Business
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• 제6권3호
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• pp.185-192
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• 2019

This study is to explore the relationship between the Fourth Industrial Revolution and the environment using the big data methodology. We scrutinize the trend of the Fourth Industrial revolution, in association with the environment, and provide implications for a more desirable future environmental policy. The results show that the Industrial Revolution has been generally perceived as negative to environment before the 2010s, while it has been widely regarded as positive after the period. It is highly expected that the Fourth Industrial Revolution will be capable of functioning as a new alternative to enhance the quality of the biophysical and social environment. This study justifies that the new wave of technological development may serve as a cure for the enhancement of the environmental quality. The positive linkage between the new technological development and the environment from this study clearly indicates that the environmental industry and environmental technologies will be key economic factors in the next-generation society. They should be of critical importance in shaping our cities into clearer and greener spaces, and people will continuously depend on the development of new environmental technologies in order to correct environmental damages.

• 산업경영시스템학회지
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• 제40권1호
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• pp.150-164
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• 2017

The development of an appropriate public service quality model has become increasingly recognised as an important subject of interest in the public sector as well as academia. In particular, the public systems enacted by governments are widely used and have a significant impact on national competitiveness. But few researches have been conducted to explore the quality dimensions of a public system service and empirically examine the relationship among related variables. Therefore, in this study, we strive to develop a quality measurement model of public system service that can be effectively used in practice. Using 601 samples gathered through a structured survey from project engineers, a conceptual quality model of public system is presented and discussed. Given the exploratory nature of this study, an exploratory factor analysis is used to investigate quality dimensions and partial least square (PLS) is employed in determining the structural relationships. From empirical results, we found that the quality dimensions of the public system had four distinct quality dimensions (design quality, environment quality, primary outcome quality, additive outcome quality). All four quality dimensions showed good representative factors in explaining user satisfaction. Perceived trust was proved to significantly mediate the relationship between quality dimensions and user satisfaction. Our research is expected to contribute to the literature by providing a good conceptual framework for assessing public system quality by linking four quality dimensions with user satisfaction. In particular, the developed model can elaborately measure process quality and multi-functional outcome quality of the system by the supplementation of design quality and additive outcome quality respectively. Practical implications are also suggested on the basis of our analysis.

• 한국대기환경학회지
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• 제24권2호
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• pp.153-161
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• 2008

The guidelines for indoor air quality of public transportations such as subway, train and bus was presented by Korean Ministry of Environment last end of year 2006 based on the great consequence of indoor air quality in daily life. Two main parameters, carbon dioxide($CO_2$) and particulate matters smaller than $10\;{\mu}m(PM_{10})$, were selected as index pollutants for the management of indoor air quality. The former pollutant, $CO_2$, is regarded as index of ventilation status and the major source of $CO_2$ in the train or subway is the exhalation of passengers. It is publically perceived that the high $CO_2$ concentration in a crowded subway will be reduced and ventilated with outdoor air by door-opening taken every 2 or 3 minutes when the train stops each station. However, there has not been any scientific proof and quantitative information on the effect of door-opening on the $CO_2$ reduction by ventilation with outdoor air. In this study, $CO_2$ concentration and number of passengers were measured at each station on the 3 lines of Korail metropolitan subway. In order to evaluate the effect of $CO_2$ reduction by door opening, the theoretical approach using the $CO_2$ balance equation was performed. By comparing the predicted data with monitoring one, the optimum $CO_2$ dilution factor was determined. For the first time, it was quantified that about 35% of $CO_2$ concentration in the subway indoor was removed by the door-opening at each station.