• 대한산업공학회지
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• 제35권1호
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• pp.101-108
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• 2009

This study aims to design ergonomic warning sound that is not confusing and enhancing preference. Four factors of the warning sound represented as interval, chord, reverberation and pitch were selected as independent variables. And, perceived urgency, perceived criticality, degree of confusion and user preference are measured as dependent variables. An experiment was conducted in silent lab environment. Warning sounds were given in 90dB constantly to subjects through stereo speakers. A statistical analysis revealed that interval was significant for perceived urgency; also interval and chord were both effective for perceived criticality. Pitch, interval, chord and the interaction between pitch and chord were effective in degree of confusion, so were reverberation, the interaction between reverberation and pitch and the interaction between reverberation and chord for preference. This study characterized the situation under which warning sounds are required into three types in terms of urgency and criticality; and found the right warning sound that the subjects perceived to best represent the situation through the validation study. These findings are expected to help the designer choose the right warning sound according to the situational contexts in which such warning sounds are implemented.

• 디지털융복합연구
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• 제20권2호
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• pp.251-260
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• 2022

기술의 발달과 스마트 스피커 보급의 증가에도, 스마트 스피커의 대화 오류로 사용자 만족도는 하락하고 있다. 이 연구는 스마트 스피커의 대화형 에이전트 맥락에서 '자기발화수정 전략'이 과업 중요도 수준과 대화 오류 여부에 따라 사용자 경험에 미치는 영향을 살펴보았다. 대화 오류에 따라 시나리오를 제작하고 과업 중요도 수준에 따라 집단을 나눠 실험을 진행해 신뢰, 지각된 유용성, 지각된 용이성, 수용의도를 측정하였다. 연구 결과, 에이전트의 자기발화수정 전략은 완전한 수행과 비교해 신뢰와 지각된 용이성에 부적 영향을 주며, 과업 중요도와의 상호작용을 통해 수용의도에 영향을 미치는 것을 발견하였다. 이 연구는 대화형 에이전트 연구에서 미흡했던 자기발화수정 전략의 효과를 실증적으로 알아보았고, 자기발화수정 전략의 수용과 관련된 사용자 경험 요인을 살펴보았다는 점에서 의의를 가진다.

• Architectural research
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• 제21권3호
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• pp.69-77
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• 2019

Architects are facing increasing risks that result from heightened expectations of benefits and performance when designing green buildings compared to traditional buildings. This study aims to explore the possible risk factors for architects in green building projects in South Korea and assess risk mitigation measures. To attain this goal, 14 risk factors and 12 mitigation measures were determined through an extensive literature review. A questionnaire was administered to architects practicing green building design and criticality index was employed to assess major risk factors and mitigation measures. This study identified 'adoption of new technology and process', 'green building certification results', 'building products and materials', and 'energy saving uncertainty' as the major risk factors of green building projects. Additionally, the questionnaire proposed 'contract indicating each party's role, liability, and limitations clearly', 'utilizing integrated design process', and 'understanding client's goal in green building projects' as the three most effective risk mitigation measures in designing green buildings. There are few studies that focus on architects' perceived risks concerning green building projects; this study contributes to a deeper knowledge and attempts to fill the current literature gap, which would benefit South Korea's green building design practice by aiding in the development of better risk management strategies.

• 국제학술발표논문집
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• The 5th International Conference on Construction Engineering and Project Management
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• pp.444-450
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• 2013

Public private partnership (PPP) procurement was introduced into Singapore in 2003, and 10 PPP projects was successfully completed and have been in operation. The objective of this study is to identify the critical risk factors and risk allocation preferences for PPP projects in Singapore. To achieve this objective, a comprehensive literature review was carried out and 42 risks were identified and grouped into three meta levels, i.e. macro, meso and micro levels. The questionnaire survey produced 48 completed questionnaires from 48 different contractors. The survey results indicated that 23 risk factors had significantly high criticalities and that four macro-level risks, four meso-level risks and two micro-level risks were among the top 10 risk ranking. "Lack of support from government", "availability of finance" and "construction time delay" were perceived as the top three critical risks. Also, the result implied that micro-level risks had a higher criticality mean score than macro-level and meso-level risks. The findings of this study help both public and private sectors to better understand the risks and their allocation in PPP projects, providing valuable information for organizations that intend to participate in PPP projects in Singapore.

• 대한간호학회지
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• 제38권6호
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• pp.853-865
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• 2008

Purpose: The aim of this study was to develop and to analyze the task of gerontological nurse practitioners (GNPs) in Korea. Methods: The definition of GNP and job description was developed based on developing a curriculum (DACUM) by 7 panels who have experienced in DACUM analysis and gerontological nursing. One hundred sixty nurses who were working at long term care facilities were participated. The questionnaire included frequency, importance, and difficulty of duties, tasks, and task elements. The data were collected in November 2006, analyzed by descriptive statistics. Results: The job description of GNPs in Korea revealed 5 duties, 23 tasks, and 86 task elements. On the all five duties, the highest duty in frequency and in importance was professional nursing care ($3.25{\pm}0.35$, $3.49{\pm}0.29$). But the highest duty in difficulty was research ($3.24{\pm}0.46$). 'Prevent health problem ($3.42{\pm}0.43$, $3.56{\pm}0.33$)', 'Teach other staffs ($2.83{\pm}0.77$, $3.39{\pm}0.43$)', 'Develop the evidence-based standards ($2.43{\pm}0.76$, $3.22{\pm}0.43$)', 'Develop the self ($2.81{\pm}0.65$, $3.26{\pm}0.42$)', and 'Participate the team activities' were the highest score in frequency and in criticality of tasks. 'Provide emotional support to older adults and families ($3.16{\pm}0.41$)', 'Counsel older adults and their families ($3.14{\pm}0.49$)', 'Do clinical research ($3.32{\pm}0.49$)', 'Quality insurance ($3.25{\pm}0.49$)', and 'Build collaborative system ($3.18{\pm}0.47$)' were perceived the most difficult tasks. Conclusion: The political efforts for the legislation of role and task of GNPs were needed.

• 한국유통학회지:유통연구
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• 제17권1호
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• pp.1-36
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• 2012

서비스실패는 고객이탈의 주요 원인이다. 오늘날과 같은 공급과잉의 치열한 경쟁시장에서 서비스실패로 인한 결과는 단순한 고객불평에서 끝나지 않고 해당기업에 대한 대중 소비자의 반기업정서를 유발할 만큼 치명적일 수 있다. 따라서 효과적인 복구전략 개발을 위해, 실패와 복구에 대한 고객반응을 심도있게 설명할 수 있는 연구가 필요하다. 이러한 맥락에서 본 연구는 서비스실패와 복구를 '고객-기업 관계의 위기와 회복'이라는 관점에서 조망하여, 복구만족도 수준에 따라 고객애정, 고객신뢰, 충성의도의 이월효과와 심각성의 직접 효과 및 실패 이전과 복구 이후 시점간 관계특질변수들의 역학관계변화도 비교분석하였다. 분석결과, 일단 실패가 발생하면 복구만족수준에 상관없이 충성의도는 미래로 이월되지 않았고, 실패의 심각성은 충성의도에 유의한 부정적 영향을 미쳤다. 다시 말해 실패의 발생으로 그 무엇보다도 고객충성도가 가장 큰 타격을 입었다. 다행히 충성의도의 선행변수인 고객애정과 신뢰는 복구만족이 높은 경우 실패 이전에서 복구 이후로 이월효과를 보였다. 복구만족이 낮은 경우는 이월효과가 전혀 발견되지 않았고, 실패의 심각성이 문제시되어 신뢰와 애정의 회복에 장애물로 작용했으며, 과거에 비해 고객애정의 충성의도에 대한 직접 효과도 감소하였다. 일단 실패가 발생한 후에는 복구수준과 상관없이 충성의도 형성에 있어 고객신뢰의 중요성이 급증했다는 점도 중요한 발견점이었다. 연구결과를 통해, 실패복구상황에서 고객층성도 재구축을 최종 지향점으로 삼되, 그 과정에서 무엇보다도 신뢰의 회복을 최우선 목표로 설정해야 하고, 심각한 실패일수록 반드시 높은 복구 만족도를 달성해야 한다는 교훈을 얻었다. 복구만족의 조절효과 및 실패심각성과의 상호작용 패턴에 대한 흥미로운 발견을 바탕으로 이론적, 관리적 시사점을 도출하였으며 연구의 한계와 향후 연구과제에 대해서도 논의하였다.