• 한국항해학회지
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• 제20권2호
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• pp.33-50
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• 1996

The routes of coastal passenger ships are important in the light of both economic and social view point. Islands around the Korean peninsular can be actually dominated by linking them with land by the ships. The service quality of the route is not high enough to satisfy habitants in the islands. The income of the service-users is increasing so that they expect better service in terms of ship's speed and cabin. The reality is not, however, good to motivate ship-owners to replace aged ships with new and large ones. The situation is caused by low passenger-fare and inefficient management. Therefore the fare should be raised and the fare system should be innovated. And the number of passenger ship companies should be reduced from 42 to 20 by merger and acquisition.

• 한국항공운항학회지
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• 제25권2호
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• pp.77-82
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• 2017

Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.

• 한국농촌건축학회논문집
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• 제17권3호
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• pp.27-36
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• 2015

This research studies the adequate size standard of Seogwipo cruise terminal CIQ facility that is scheduled to be built around Gangjeong harbor area in Seogwipo-city. In order to respond to the highly increasing number of passenger cruise ships compared to Seogwipo cruise terminal design in 2010, the adequate size standard of Seogwipo cruise terminal CIQ facility was examined for passenger service level grade. Based on size computation elements such as the number of passengers of cruise ships with the largest size of port entry, ship landing rate, passenger processing ratio, and surge factor, the CIQ facility size for each service level grade was reviewed. As a result, the area of 2,971m2 (A grade), 2,409 m2 (B grade), and 2,088 m2 (C grade) were computed. This showed that the area of B grade was about 82% and C grade 70% compared to the area of A grade. The CIQ facility size computed for each service level grade in this research was analyzed that its area needed to be increased by 322% at least and 458% at most, compared to the CIQ facility area of 649m2 of the existing design (2010). In order to respond to the increasing number of cruise passengers, provide high-level passenger service, and improve the international image of Jeju, Seogwipo cruise terminal should secure the size that is equal to or higher than the B grade of service level.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2008년도 춘계학술대회 논문집
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• pp.1827-1833
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• 2008

Urban transit construction has increased since 1970, and the utilization of urban transit system also has sharply increased. However, the prediction for station scale was underestimated in design, eventually, passenger crowdedness of station, platforms and transfer pathways has got worse. Especially, safety for passenger is concerned for rush hour because of passenger crowdedness peak. Therefore, several stations, which service level is D, were investigated for passenger crowdedness. In this study, measures which are to mitigate passenger crowdedness for stations are indicated.

• Asia pacific journal of information systems
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• 제31권4호
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• pp.491-526
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• 2021

Airlines can employ a variety of quality monitoring procedures. In this study, we employ a content analysis of 8 years of online reviews for Korean airlines in contrast to other international airlines. Online airline reviews are infrequent, relative to the total number of passengers - the number of reviews is multiple orders of magnitude lower than passenger volumes - and online airline reviews are, therefore, not representative of passenger attitudes overall. Nevertheless, online reviews may be indicative of specific service issues, and draw attention to aspects that require further study by airline operators. Furthermore, significant words and phrases used in these airline reviews may help airline operators to rapidly automate filtering, partitioning, and analysis of incoming passenger comments via other channels, including email, social media posts, and call center transcripts. The current study provides insights into the contents of online reviews of Korean vs Other-International airlines, and opportunities for service enhancement. Further, we provide a set of marker words and phrases that may be helpful for management dashboards that require automated partitioning of passenger comments.

• 대한조선학회논문집
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• 제40권4호
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• pp.1-7
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• 2003

Large Passenger Ferry has been delivered with a tendency of high speed since 1990´s. More than 50 ferries that exceed 25 knots in service speed are operating or under construction these days. Therefore, the hull form development for the large size ferry should be carefully carried out with some design points such as high service speed, severe criteria for stability, and complex design of appendages. This paper reviewed principal particulars and hull form characteristics of a high-speed large passenger ferry. It is also suggested the optimization method of hull form and appendages in point of resistance & propulsion performance. Finally, it is also introduced a high-speed large passenger ferry developed by Samsung Heavy Industries Co., Ltd., the key design points in hull form development.

• 한국실내디자인학회논문집
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• 제19권3호
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• pp.260-268
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• 2010

At a passenger terminal which is a core facility of a large-scale airport, users are not easy to recognize its space and to approach each facility by composition of large-scale space not recognized at a glance and arrangement of complicated functional space. Such a passenger terminal should be designed by putting a focus on functionality, safety and convenience since diverse passengers use it. At a passenger terminal, a lot of passengers' circulation followed by diverse purpose appear. Therefore, it needs a lot of functional space and space to satisfy passengers' demands. When circulation is planed, it should be designed by a systematic standard. The study was carried out on the basis of international airports, considering features and functions of airport circulation system. In kind of circulation in passenger terminal of an airport, there are user's circulation (passenger's circulation, employee's circulation and service circulation) and baggage circulation. The study examined passenger's circulation which was a major circulation of passenger terminal out of user's circulation. The study examined elements which had an effect on circulation system at a large-scale airport passenger terminal and basic data for an efficient circulation system standard of passenger terminal through case analysis of passenger terminal circulation systems at international airports.

• 한국철도학회논문집
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• 제19권5호
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• pp.609-616
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• 2016

승객서비스 장치는 역정보 등 다양한 열차운행 정보를 제공하기 위해 설치된 승객 접점장치로 고장이나 오류 시 열차운행에 영향은 적지만 승객들은 큰 불편을 느끼게 된다. 이에 본 논문에서는 신뢰성기반 유지보수(RCM)를 운영자 입장에서 적용했던 기존 시각에서 벗어나, 승객 입장에서 중요장치인 승객서비스 장치를 분석대상으로 선정하였다. 서울도시철도공사의 데이터를 기초로 승객서비스 장치에 대한 고장분석 및 FMEA/FMECA수행, 심각-발생도 매트릭스 및 위험우선순위평가 결과를 기반으로 통합 설정기를 분석대상으로 선정하였으며, 와이블분포를 통해 고장패턴, 고장률 등 고장해석을 수행하였다. 이를 바탕으로 승객서비스 장치의 고장 최소화 방안을 제시하였다.

• 한국항만경제학회지
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• 제25권1호
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• pp.107-124
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• 2009

해양관광분야에서 가치창출을 위하여 현재 우리나라에서는 국토해양부와 지자체를 중심으로 해상여객터미널 하부구조의 확충, 서비스개선을 위한 프로세스 디자인, 그리고 새로운 해상여객 수송기술의 적용 둥을 통하여 경쟁세력보다 효율적이고 탁월한 서비스품질을 제공하고자 노력하고 있다. 그럼에도 불구하고 해상여객터미널 서비스품질에 관한 국내연구는 전무한 상황이다. 해상여객터미널에서 제공되는 서비스를 구분하고 적절한 서비스품질 구성요인을 개발하는 것은 학술적 측면에서 뿐만 아니라 실제 해상여객터미널 운영을 위한 핵심적인 기초연구일 것이다. 이에 따라 본 논문에서는 효과적인 해상여객터미널 경영관리를 위해 Schmenner (1986; 2004)의 서비스 프로세스 매트릭스를 활용하여 서비스특성을 파악하고 서비스품질에 관한 선행연구를 검토하여 해상여객터미널의 서비스품질 구성차원과 개별 구성차원의 측정 문항을 개발하고자 하였다. 서비스공장으로 분류되는 해상여객터미널 서비스품질 측정을 위하여 Cronin과 Taylor(1992)의 SERVPERF방식을 활용하였다. 그리고 Festus 등 (2006)의 연구에서 사용된 서비스품질 구성요인을 해상여객터미널에 적용하고, 서비스품질에 관한 기존 선행연구를 바탕으로 타당성 있는 설문문항들을 사용하였으며, 측정도구에 대한 신뢰성과 타당성을 확인함으로써 제안된 해상여객터미널 서비스품질 구성차원을 검정하고자 하였다. 실증분석결과에 따르면, 반복적인 통계적 검증 절차과정에서 최초 구성된 27개의 측정문항들은 19개로 줄어들었으며 유형성, 대응성, 지식, 신뢰성, 그리고 접근성 등은 각각의 단일차원으로 구분되었다. 그리고 확인적 요인분석결과 연구자들이 제안한 5차원모델이 해상여객터미널 서비스품질 측정에 활용될 수 있는 것으로 나타났다.

• 항공산업연구
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• 통권66호
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• pp.45-56
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• 2003

Airlines service is very important so as to overcome the rapid environmental changes of the air transportation market at home and abroad. Author investigates the impact of Determinants on the performance of airlines in all the world. Three variables of performance measurement were used : revenue, net profit, and passengers. Data analyses were based on service ranking, financial and passenger information of the world's top 50 Airlines collected from Business Traveller, World Air Transport Statistics and Airline Business. The findings of this study could be summarized as follows : Service ranking was not related to the airlines performances such as revenue, net profit, passengers and so fourth. But airlines size(employees, fleet size) was related to the airlines performances such as passengers and revenue passenger.