• Journal of Distribution Science
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• v.21 no.4
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• pp.21-33
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• 2023

Purpose: To study, analyze, and investigate how to improve the service quality distribution and perceived value of passenger loyalty in low-cost airlines in Thailand. Research Design, data, and methodology: The data was collected from low-cost airline passengers who had used low-cost airlines within Thailand more than twice in the last 12 months. In total, 632 questionnaires were received, representing 97.32%, and in-depth interviews were done using the semi-structured technique. The key informants were either executives or representatives from 4 low-cost airlines operating in Thailand. We utilized structural modeling techniques to examine the data relevant to the investigation. Results: The results show that low-cost airline passengers in Thailand have strong opinions about the perceived value of the passenger loyalty of low-cost airlines within this sector of the Thai air travel industry. The variables were sorted in order of importance and included passenger loyalty, satisfaction, trust, perceived value, and service quality distribution. The relationship between the service quality distribution variables and the significance in relation to passenger loyalty according to low-cost airlines in Thailand showed that service quality distribution had a positive effect on perceived value and that passenger satisfaction has a direct positive effect on passenger loyalty. Conclusions: The 8 QPSTL strategy is successful in terms of service quality distribution and passenger satisfaction, therefore it is an important aspect of low-cost airlines in Thailand.

• Journal of the Korean Society of Combustion
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• v.8 no.2
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• pp.7-16
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• 2003

The transfer of air pollutants between passenger room and service room in train are investigated by the computational analysis. The effects of service room temperature, inlet velocity, initial concentration and heating are studied. The flow induced by the difference of density between two rooms is found to take the major role in transfer of polluted air. Low temperature of service room enhances the polluted air flow into passenger room along the floor. Exhaust fan above the door between two rooms is not effective for this case. Strong inlet flow is found to suppress polluted air flow from service room. The heating of passenger room can promote air pollution.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.13 no.4
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• pp.29-42
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• 2005

The passenger security screening is a mandatory procedure for boarding the aircraft according to ICAO standard as well as national law of each country. The enhanced threat of terrorism have had the security procedure strengthened since 9/11 events. However the effectiveness of passenger screening is not satisfactory and the service level for passenger is getting worse because of tightened security measurements. This research studied the responsibility issue for the enhancement of the effectiveness and service quality in passenger security screening. The study concluded that a desirable responsibility assignment for passenger screening is to the airport authority at normal time and to the government authority at the time of high threat.

• Journal of the Korean Institute of Navigation
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• v.24 no.4
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• pp.269-283
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• 2000

Service is the source of firm's competitive advantage in recent years. The importance of service quality in any service industry doesn't need to be disputed. Customers have expected the improvement of the quality of service they receive ,so providers are struggling to meet these expectations. This study aims at finding factors of service quality in passenger transportation. An empirical investigation and the measurement on the perceived Service Quality by customers in the passenger transportation system was carried out. The purpose of this study is to clarify the factors of service quality on the basis of service marketing concept. In order to fulfill the objectives, this paper combines research tools that include both empirical study and documentary research. Data was gathered from 239 passengers by the use of questionnaire. In this study, the established hypotheses were generated on the basis of the service quality evaluation (SERVQUAL) model. Research findings through empirical test are as follows. First, five service quality dimensions in passenger transportation are identical to SERVQUAL dimensions defined by Parasuraman, Zeithaml, and Berry in 1988. Second, demographic segments such as gender and age don't have significant different dimension of service quality. Third, there is no significant difference between groups by experiences such as price level, abroad tour and vehicle type in determinants of transportation service quality.

• Proceedings of the KSR Conference
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• 2007.11a
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• pp.1574-1585
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• 2007

In the more and more continues traffic difficulty which comes to be serious it is for solve, in order to like this used plan for new town light train automatic fare collection system, the city development which is balance and the passenger whom it uses, in consequence of the fact that recently believer instruction, the automatic fare collection system the reverse which is convenient is used in the scripture season which is embossed with means it introduces it operates and a manpower with the scientific service control which leads the electric computer anger of passenger service improvement and accounting and statistical business it reduces, the use is convenient and the possibility facility of operating efficiently in rational plan in order to be, description below for the service automation equipment where the efficiency improves it is. Service automation equipment uses a scripture season to be the first boundary gate of the passenger, there must be a place where it uses a service automation facility and in order to be convenient, it considers the moving area and a wait of the reverse station passenger moving area and the space where, must secure the automatic fare collection system which it follows in automation of facility and the service operation of the reverse station which is ticket sale, the collection of tickets back the passenger is convenient and in order it will be able to use, must do and must consider, must arrange the efficient characteristic of the maintenance civil official services.

• Proceedings of KOSOMES biannual meeting
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• 2018.06a
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• pp.172-172
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• 2018

• Journal of Korea Port Economic Association
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• v.24 no.1
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• pp.11-22
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• 2008

This paper aims at investigating the reinvigoration strategy for main coastal passenger service line in Tongyoung. SWOT analysis and BCG matrix are used to sort out the their competitiveness as environmental market position. As a result of environmental situation, Tongyoung area has a positive internal and external competitive advantage, with strong land and sea tourist attractions. But a small-scale coastal passenger service firms and depression of local economy are represented as the barrier of attracting more passenger. The results of BCG matrix analysis are individual firms managing coastal passenger service in Tongyoung have a stable market position against Korean coastal passenger market in terms of market growth rate and share.

• Journal of Distribution Science
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• v.21 no.8
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• pp.69-82
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• 2023

Purpose: This research aims to explore the effects of airline's pricing and service quality through service distribution process on repurchasing intention of the air passengers with meditations of passenger satisfaction and airline brand. Research design, data and methodology: This paper particularly focused on employing the moderating effect with two different market segmentations, namely leisure and corporate purpose travelers, in the Korean market. The total sample size of this research is 363 respondents of the general public in Korea. For the methodology of this research, structural equation modeling (SEM) was utilized for the statistical analysis. Results: It figured out that passenger satisfaction is ultimately the most important among variables of price, service quality and repurchase intention for both groups. On the contrary, the relationships, between price and airline brand in both groups, and between airline brand and repurchase intention in the leisure travel only, were not noted as beneficial effects. Conclusions: More noteworthy was that airline brand had a positive influence on repurchase intention in the corporate travel group. Based on this research, the results will deliver the contributions to the commercial airlines in the future.

• Proceedings of the KIEE Conference
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• 2007.10a
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• pp.397-398
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• 2007

Currently, most of Passenger Service System is supported to VOD in Korea. This current PSS has not internet access, real time broadcasting system and entertainment. The system did not come up to the expectation of consumer. This paper presents an application of new Passenger Service System for developing multimedia as well as wireless communication technology on internet, satellite broadcasting.

• Journal of Korean Society of Transportation
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• v.12 no.4
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• pp.5-19
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• 1994

The new concept of level of service for the airport system indicates that there must be strong stimulation to proceed with the current stereotyped service standards which are being criticised due to their being based on, either physical capacity/volume or temporal/spatial standards that directly incorporates the perception of passengers. Quantitative factors have been dealt with the main service measurements when evaluating level of service. However, the passenger's perception for the provision service at the airport system is definitely important consideration to assess level of service. To enhance the reliability of service level evaluation from the passenger's point of view, this study has adopted three main evaluation factors ; temporal/spatial factors as quantitative measurements and comfort and reasonable service factors as qualitative measurements. The multi-decision model was constructed using Fuzzy Set Theory and applied to a case study at Seoul Kimpo International Airport. Results are presented in terms of passenger satisfaction with a variety of different values.