• 한국공간정보시스템학회:학술대회논문집
• /
• 2005.05a
• /
• pp.79-84
• /
• 2005

LBS 플랫폼은 이동통신망과 LBS 사이에서 필요한 기반 기술을 제공하기 위한 플랫폼으로서, 망과의 접속 및 위치 정보 서비스, 사용자 정보 서비스, 망 관리 등의 기술을 제공하는 LBS 포털 서버 기술, 다양한 LBS 응용 서비스를 지원하는 응용 서버 기술, 실시간 대용량 위치정보를 처리하는 위치데이터 서버 기술로 구분된다. 본 연구는 다양한 LBS 응용 어플리케이션을 개발하기 위한 응용서버기술로써 OpenLS Core Service 사양의 'Presentation Service', 'Location Utility Service', 'Directory Service'를 W3C 웹 서비스 표준을 준수하도록 구현하였다.

• The Transactions of the Korea Information Processing Society
• /
• v.6 no.10
• /
• pp.2772-2778
• /
• 1999

In this paper, we model management information for Internet service, and design and implement management architecture using CORBA and Web technologies. Concretely, we also extend WWW Service MIB so that it presents service management model which can manage WWW service effectively. We have developed management tool such as Map Editor and MIB Browser. SERVICE fault/performance/configuration management functions are also designed and implemented.

• Congress of the korean instutite of fire investigation
• /
• 2011.04a
• /
• pp.121-126
• /
• 2011

• Journal of the Korean Home Economics Association
• /
• v.47 no.7
• /
• pp.73-82
• /
• 2009

The purpose of this study was to examine the effect of perceived justice associated with service recovery on perceived service quality, and the relationships among perceived service quality, customer satisfaction and behavioral intentions in online apparel shopping contexts. Justice theory provided the theoretical framework for this study. The research strategy employed an online survey methodology. Online shoppers (N=669) who had experiences in service failure and dissatisfactions completed a questionnaire. The model of the study was tested by structural equation modeling (SEM) and the results of SEM revealed positive effect of perceived justice regarding service recovery on perceived service quality, positive effect of perceived service quality on customer satisfaction, and positive effect of customer satisfaction on behavioral intention. The results of this study have implications for online retailers. Online retailers need to understand the importance of service recovery by which service failures are managed.

• Journal of the Korea Society for Simulation
• /
• v.14 no.1
• /
• pp.33-42
• /
• 2005

Service Level Agreement (SLA) is a service providing scheme by a service class agreement between a user and a service provider SLA allows that a user can select an expected service class in various service classes provided from a service provider. Recently, SLA management is adapted to support the end-to-end Qos for service users in Beyond 3 Generation (B3G) networks. In B3G networks, SLA provides multiple service classes on access networks so that service classes should be managed to assure the service satisfaction for users. In this paper, we propose a dynamic Qos management scheme by IP traffic class controlling based on SLA in B3G networks. Also, to manage dynamic traffic service, we consider Differentiated services (Diffserv) mechanism for the resource management by SLA. An If service traffic class on SLA can be dynamically changed by Diffserv traffic management to support dynamic end-to-end Qos. Hence, in this paper, we consider the buffer threshold scheme for controlling traffic loads and the traffic level control scheme for implementing the dynamic traffic management by the SLA.

• ETRI Journal
• /
• v.28 no.2
• /
• pp.191-204
• /
• 2006

Many previous studies of data quality have focused on the realization and evaluation of both data value quality and data service quality. These studies revealed that poor data value quality and poor data service quality were caused by poor data structure. In this study we focus on metadata management, namely, data structure quality and introduce the data quality management maturity model as a preferred maturity model. We empirically show that data quality improves as data management matures.

• The Korean Journal of Emergency Medical Services
• /
• v.12 no.1
• /
• pp.5-15
• /
• 2008

Purpose : Centering on users(patients) who are offered the patient transport service by the emergency medical service system in our country, the use and satisfaction are analyzed with the transport service in 119 Emergency Medical Service System and Private transport agent. Results : 1. As for personnel in ambulance cars, 119 emergency staff showed a higher boarding rate of the first-class emergency medical technicians than private transportation centers : 48.4% and 17.7%, respectively. 2. Private transportation centers showed higher user satisfaction with transportation service than 119 emergency staff, which was not statistically significant. 3. As for the case that needs to receive the transport service in the future, the ratio with the will to use 119 Emergency Medical Service System(70.9%) was indicated to be much higher than the ratio of the private transport agent(29.1%). Suggestions : First, Centers transporting first-aid patients should essentially secure a sufficient number of first-class emergency medical technicians as professional emergency medical staff to reinforce qualitative improvement in emergency medical service. Second, It is necessary to establish a systematic monitoring system and develop educational programs in order to enhance satisfaction with the use of 119 emergency staff. Third, the government or the local government needs to positively support and guide the private transport agent, which is in charge of the public medical service.

• Proceedings of the Korean Society of Precision Engineering Conference
• /
• 2006.10a
• /
• pp.627-628
• /
• 2006

• Proceedings of the Korean Society of Precision Engineering Conference
• /
• 2006.10a
• /
• pp.625-626
• /
• 2006

• Management & Information Systems Review
• /
• v.23
• /
• pp.99-134
• /
• 2007

In recent years there has been much emphasis on the need for service firms to develop an organizational culture which facilitates the successful implementation of marketing activities. This study examines the relationship among marketing culture, service quality, customer satisfaction, and customer loyalty in fast food service firms. The results of empirical analysis can be summarized by the following: First, marketing culture(employee service quality, interpersonal relationships, selling task, organization, internal communications, innovativeness) had a significant direct effect on service quality. Second, marketing culture(employee service quality, selling task, internal communications) had a significant direct effect on customer satisfaction. It had also a positive, significant indirect effect on customer satisfaction through service quality. Third, service quality had a significant indirect effect on customer loyalty through customer satisfaction. Therefore, the results of the study provide the practical implication for establishment of service firms' marketing strategies, related to marketing culture.