The purpose of this study was to identify the physical surroundings and the salesperson's service in apparel stores, and to examine their effects on customer satisfaction and the intention to repurchase. The data was collected from a questionnaire conducted on 312 female adults who had just finished shopping, and was analyzed by frequency analysis, factor analysis, reliability analysis, regressive analysis and ANOVA analysis with SPSS 10.0. The results were as follows: (1) As a result of the factor analysis, five factors were identified with regard to physical surroundings: spatial layout and functionality, presentation and aesthetics, ambience, convenience, and information. The factors pertaining to the salesperson's service in apparel stores were divided into four dimensions: knowledge and assurance, convenience and responsiveness, etiquette, and empathy. (2) As far as physical surroundings are concerned, spatial layout and functionality, presentation and aesthetics, ambience, and convenience were all found to influence customer satisfaction. In terms of salesperson's service, convenience and responsiveness, etiquette, and empathy each had an influence on customer satisfaction. (3) Furthermore, physical surroundings and the salesperson's service influenced the intention to repurchase. The intention to repurchase is influenced by spatial layout and functionality, ambience, convenience, and information with regard to physical surroundings, by knowledge and assurance, convenience and responsiveness, and empathy with regard to the salesperson's service. (4) It was revealed that the significance of the physical surroundings and salesperson service factors varies depending on the consumer's age, level of education, and income.
Purpose: The purposes of this study were to develop the Korean version of the trunk impairment scale (K-TIS) and to examine reliability and responsiveness of the K-TIS in patients with stroke. Methods Subjects of the study were 51 stroke patients (mean age: 57.78 years) recruited from two stroke clinics. For the interrater and test-retest reliability, two raters measured the K-TIS two times using video clips with an interval of 2 weeks. For the responsiveness, intensive physical therapy training was provided to all participants 2 times a day for one month or three months depending on the onset of the stroke and the admission rules of the two clinics. Inter-rater reliability and test-retest reliability of the K-TIS three subscales (static sitting balance, dynamic sitting balance, and coordination) scores and total scores were examined using intra-correlation coefficient ($ICC_{3,1}$) and Pearson's correlation coefficient (r). To examine responsiveness, the minimally important difference (MID) was calculated with effect size. Results: Inter-rater reliability of the K-TIS subscales and total scores were all high (ICC3,1=0.920-0.983 and r=0.924-0.984). For the test-retest reliability, $ICC_{3,1}$=0.805-0.901 and r=0.806-0.903, and the MID for acute and post-acute as well as chronic stroke patients remained in the mean change range. Conclusion: It is suggested that the K-TIS might be used for clinical and research purposes as a standardized tool for stroke patients. In addition, it can also be useful in establishment of treatment goal(s) and planning treatment program(s) for patients with stroke.
This study purposed to analyze difference in the perception of service quality between physical therapy patients and physical therapists and to provide basic materials for maintaining high service quality that meets patients' expectation in each service area. For this study, we conducted a questionnaire survey with physical therapy patients and physical therapists in Jeju from the 6 to 30 of January, 2010. In the survey, we received 133 questionnaires from patients and 125 from physical therapists, and used them in analysis. The instrument used in this study to measure service quality was prepared by the researcher through adapting and supplementing the SERVQUAL model developed by Parasuraman et al (1991). For our physical therapy environment, and it consisted of a total of 23 questions in five areas, namely, tangibility, reliability, responsiveness, assurance, and empathy. Patients' perception of service quality was high in order of reliability, assurance, empathy, responsiveness, and tangibility. In four areas with exception of reliability, quality perceived by patients was lower than that perceived by physical therapists, and particularly in responsiveness(t=2.82, p=.00) and empathy(t=2.02, p=.04), the difference between patients and physical therapists was statistically significant. In order to reduce the difference in the perception of service quality between patients and physical therapists, it is considered necessary to enhance physical therapists' perception of service quality and to prepare measures for improving service equality so that services would be provided through respectful communication with maintaining the dignity of patients, rather than focusing on disease.
International Journal of Naval Architecture and Ocean Engineering
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v.12
no.1
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pp.928-942
/
2020
The pressure responsiveness property of a skirt-cushion system, which is closely related to the overall performance of Air Cushion Vehicles (ACVs), has always been the difficulty and challenging problem involving cushion aerodynamics and flexible skirt dynamics. Based on a widely used bag and finger skirt-cushion system, the pressure responsiveness properties are investigated numerically. The physical process and mechanism are analyzed and a numerical method for evaluating the pressure responsiveness property is proposed. A cushion-skirt information communication platform is also presented for interchanging the force and the skirt configuration between cushion aerodynamics and flexible skirt dynamics. The pressure responsiveness of a typical skirt-cushion system is calculated and the results demonstrate that the pressure responsiveness property helps alleviate the influence of the cushion height changing on the overall performance of ACVs. Finally, the influences of skirt geometrical and cushion aerodynamic parameters on the pressure responsiveness properties are discussed systematically, giving insight into the design of skirt-cushion systems.
In this study, we explored the possibility of using sympathetic skin response (SSR), a type of electrodermal activity (EDA), as a method of evaluating a subject's responsiveness to physical or psychological stimulation. To provide physical and psychological stimulation, walking on an acupressure plate and a roller coaster virtual reality experience wearing an HMD (head mounted display) were used. Walking on an acupressure plate significantly increased the SSR signal compared to walking on the bare floor. Additionally, it was observed that the SSR response significantly increased while the subject was wearing an HMD and experiencing a roller coaster compared to the resting state of sitting on a chair. The SSR response to physical or psychological stimulation increased in all subjects, but the degree of reactivity differed. These experimental results suggested that sympathetic skin response (SSR) is a useful tool as a biosignal that can be used to evaluate the human body's responsiveness to physical stimulation or psychological stimulation using virtual reality.
The primary aim of this study was to compare responsiveness of self-report by worker and therapist-scored functional capacity instrument. Self-report and therapist-scored interval-level person measures and item difficulties were compared at admission and discharge. Therapist and worker ratings were collected on 230 clients from 27 rehabilitation sites using the newly developed Occupational Rehabilitation Data Base (ORDB) functional capacity instrument. ORDB comprises several subscales measuring relevant variables of "a return-to-work model" in work-related rehabilitation clinics. The functional capacity scale deals with 10 DOT job factors. The rating scale categories were 1-severely impaired, 2-moderately impaired, 3-mildly impaired, and 4-not impaired. Only data from clients with low back pain (n=98) with complete data (both admission and discharge scores) were used for the present study. Therapists and workers completed the functional capacity instrument at admission and discharge. Rasch analysis [1-parameter item response theory model (IRT)] was applied to calibrate item difficulty and person ability measure of therapist and workers ratings. Effect sizes for therapist and self-report ratings were slightly different, .69 and .30, respectively. Therapist and worker ratings were more consistent at discharge (r=.54) than at admission (r=.32). Workers have a tendency to be more severe in their ratings (show higher item difficulties) than therapists at admission and discharge. Therapists and workers report similar magnitudes of improvement following treatment program. These findings challenge the belief that injured workers may unreliable source for monitoring therapeutic outcomes. Self-report measures have the advantage of conserving therapist time for treatment (versus evaluation). While the therapist and self-report ratings are comparable at discharge, there is less consistency at admission. Comparable therapist-worker ratings may be achieved by controlling for rating severity using IRT methodologies.
Proceedings of the Korean Institute of Building Construction Conference
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2014.11a
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pp.63-64
/
2014
In this study, we has a purpose to estimate the joint movement responsiveness performance for the domestic products of one-component structural silicon sealants. For this purpose, we make a comparative study for the four domestic products focused on tensile properties after allowed the cyclic-movements for three days at initial step of curing phase. A joint movement range ±10% and the rate of compression and extension 3.2mm/h were assumed in those tests. As a result, the large space were induced inside the sealant by rupture, and then adhesion and cohesion failures were caused by stress concentration. The tensile properties were reduced by 15~60% in comparison with physical properties. In this case, the generating defect was caused and the service-life was decreased. Thus, further researches as relationship of test condition and products properties on this behavior would be studied.
Jang, Jung Lang;Kim, Keon Yeop;Hong, Nam Soo;Kam, Sin;Lee, Won Kee;Lee, Yu Mi
Health Policy and Management
/
v.23
no.1
/
pp.52-58
/
2013
This study was conducted to investigate the responsiveness and its related factors of public health center for novel influenza A (H1N1) epidemic. The data was collected through a web-based survey conducted during February to April 2011. The 182 respondents were team leaders or persons who were responsible for H1N1-related work at public health centers during the H1N1 prevalence. The related factors affecting the responsiveness were different by urban or rural area. In the level of gu (urban) area, cooperation with the public organizations, preparing its own response plan were the significant factors. But, in the level of si or gun (rural) area, cooperation with private organizations (clinic or pharmacy), physical (facilities, equipments, and medicines), and human infrastructures (public health professions, education and knowledge, and motivation) were more important factors. Therefore, how to cope with H1N1 prevalence in the future should be different by local characteristics. As a result, there are several challenges that public health centers should prepare for the further emerging infectious diseases. First, it is needed to make standard manuals which could strengthen education and training in order to respond appropriately, as well as to prepare enough physical infrastructures for the crisis. Next, the public health center should prepare correct media response and cooperation system with public and private organizations.
This study aims to present reference data necessary for developing evaluation indicators to analyze the actual resilience of purchased land by investigating the factors that affect the restoration of the purchased land in the riparian zone and quantitatively calculating its importance. The main results are as follows. Firstly, this study identified 34 potential resilience factors through a literature review encompassing domestic and overseas studies and derived seven ecological responsiveness factors, six physical responsiveness factors, and four managerial responsiveness factors through the Delphi survey. Secondly, reliability analysis and Analytic Hierarchy Process (AHP) analysis derived the following important factors: structural stability of the vegetation restored in the purchased land, species diversity of wildlife, structural stability of wildlife, the size of restored wetland after purchase, number of plant species, and the land cover status adjacent to the purchased land. The study results are expected to be helpful information for ecological restoration and management plans reflecting reinforcing factors for resilience at each stage of land purchase, restoration, and management.
Journal of the Korean Society of Physical Medicine
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v.13
no.1
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pp.11-26
/
2018
PURPOSE: The aim of this study was to review the effects of exercise intervention on blood glucose control in obese type 2 diabetic patients. METHODS: The PubMed and KERISS search engines were used and 61 papers that met the key questions were selected. RESULTS: Exercise is an effective intervention for the control of blood glucose in type 2 diabetic patients because it does not impair glucose transport in the skeletal muscle induced by muscle contractions. Insulin resistance, which is characteristic of type 2 diabetes, is caused by decreased insulin sensitivity or insulin responsiveness. Acute exercise improves the glucose metabolism by increasing the insulin-independent signaling pathways and insulin sensitivity in the skeletal muscle, and regular long-term exercise improves the skeletal muscle insulin responsiveness and systemic glucose metabolism by increasing the mitochondrial and GLUT4 protein expression in the skeletal muscle. CONCLUSION: The improvement of the glucose metabolism through exercise shows a dose-response pattern, and if exercise consumes the same number of calories, high intensity exercise will be more effective for the glucose metabolism. On the other hand, it is practically difficult for a patient with obese type 2 diabetes to control their blood glucose with high intensity or long-term exercise. Therefore, it will be necessary to study safe adjuvants (cinnamic acid, lithium) that can produce similar effects to high-intensity and high-volume exercises in low-intensity and low-volume exercises.
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