• 제목/요약/키워드: PHYSICAL ENVIRONMENT

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레스토랑 물리적 환경과 지불가격의 관계 (Relationship of Restaurant Physical Environment and Payment Price)

  • 임붕영;김형준
    • 한국조리학회지
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    • 제10권2호
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    • pp.135-148
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    • 2004
  • Research there is a place objective which searches the importance of physical environment. Namely, there is a place objective which defines the effect relationship of physical environment and payment price. The analysis result physical environment appeared in 6 items. (interia, hygiene, illumination, the color body and atmosphere, space, movement and the command installation). The item which causes a big effect in price appeared with the interia and atmosphere. The upgrade of the interia and atmosphere of the restaurant increases the price it will be able to pay letting with the customer is judged with the fact that role. Currently the restaurant service or importance of specialty knowledge of the work unit field is embossed. But, the customer pays an expense and the item which is important it will be able to create a value is showing is physical environment.

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멀티플렉스에서의 물리적 서비스환경과 고객의 만족에 관한 연구 (A Study on Physical Service Environment and Customer's Satisfaction in Multiplex)

  • 장경;고현민
    • 산업경영시스템학회지
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    • 제27권2호
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    • pp.29-36
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    • 2004
  • As Lately movie industry and related market becomes larger and people have had more spare time, people's interest in multiplex grows higher, This paper studies relationships between physical service environment and customer's satisfaction in multiplex. The number of subjects in this study is 346 persons stayed at four multiplexes, among which we obtained valid responses from 326 persons through questionnaire investigation. We held hypotheses for the relationships, and for the testing, used methods are Spearman's correlation, Mann-Whitney test, etc, and for statistical analysis, SPSS 10.1 software was used. Thus, we found statistically significant results, that is, the relation between physical service environment and customer's satisfaction is positive: the higher evaluation about physical service environment is, the more customer's universal satisfaction is. Information about the significant relation's intensity of many indicators in physical service environment, which is given in this paper, can be used for attaining higher customer satisfaction and spreading more effective management activities in multiplex.

중국 백화점의 물리적 환경에 따른 소비자의 내적반응이 점포충성도에 미치는 영향 (The Physical Environment Influence of Chinese Department Stores and Consumer's Internal Responses on Store Loyalty)

  • 장정정;전지현;이영선
    • 한국의류학회지
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    • 제37권2호
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    • pp.202-212
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    • 2013
  • Outstanding service quality is a crucial factor to increase customer revisits, to increase customer revisits, to create new customers through positive word-of-mouth marketing and increase profits; in conjunction, the physical environment of department stores have a firsthand impact on customer purchasing behavior. This study examines the physical environment dimensions of department stores in China and the causal relationship with the physical environment, service environment, internal responses and store loyalty. The subjects in this study were male and female adults who finished the shopping the Lotte and Wangfujing Department Store located in Beijing. All participants were over the age of 20 and a one-on-one survey was conducted to gather data from October to November 2011. Data from 424 respondents were analyzed: in addition, AMOS factor analysis and path analysis were used. The results were as follows. First, physical environment factors consist of exterior aesthetic attraction, convenience, cleanliness and an interior aesthetic attraction. Second, exterior aesthetic attraction, convenience and cleanliness affect the overall service environment perception. Third, the service environment exercised an influence on internal responses, and internal responses impacted store loyalty. Fourth, a comparative analysis was made over Korean and Chinese department stores in China to check the research model. In Wangfujing Department Store, exterior aesthetic attraction, cleanliness and convenience had a statistically significant impact on service environment perceptions. In Lotte Department Store, the perception of service environment was under the statistically significant influence of all physical factors (exterior aesthetic attraction, interior aesthetic attraction, convenience and cleanliness). The findings of this study are helpful for Korean Department stores that plan to make inroads into China to formulate efficient service environment strategies tailored to local consumer characteristics.

패밀리 레스토랑의 물리적 환경이 고객만족에 미치는 영향 (The Effect of Physical Environment of Family Restaurants on Customers' Satisfaction)

  • 김기영;김성수;천희숙
    • 한국조리학회지
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    • 제13권2호
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    • pp.22-34
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    • 2007
  • We researched the previous study about the restaurant's physical environment and had made up questionnaires. The purpose of this study is to analyze the effect of physical facilities of family restaurants on customers' satisfaction. The result was as follows: First, customers visited with friends or family irrespective of days $2{\sim}3$ times a month. Second, the physical environment factors of family restaurants were interior design, interior, making atmosphere and exterior. Third, it was the interior factor(0.268), making atmosphere factor(0.353) and exterior factor(0.244) that affected customers' satisfaction in family restaurants(p<0.001). $R^2$ change was 0.659 and the regression model was suited to our study(F=56.475). To increase customers' satisfaction, the physical environment of family restaurants needs remodeling in proper time.

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졸업 후 물리치료사의 교육환경특성에 대한 조사연구 (The Survey of the Characteristics of Educational Environment on Post-Graduate Physical Therapists)

  • 황성수;권혜정
    • 대한정형도수물리치료학회지
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    • 제18권2호
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    • pp.57-66
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    • 2012
  • Background: The main purpose of this study was to know the educational environment on physical therapists who were working at clinical field after graduation. Methods: The subjects of this study were 241 therapists who took and OMPT or PNF course at Seoul, Incheon and Kyounggido. The data were collected during April to June 2012. The data were analysis by SPSS PC by cross-tab, mean, percentage. Results: The general characteristics of physical therapists who took post-graduate education: female (56.0%), 1-3 years clinical experience (41.5%), 25-29 years old (46.5%). The main reason to take post-graduate educational program was to learn more high quality therapeutic skills for the patients treatment (88.4%). But the condition of environment wes poor such as they pay all of expenses by themselves (54.9%), not permit to take international post-graduate educational program (77.2%). Conclusions : For the better post-graduate educational environment for the physical therapists, it needs systemic plan and sequential strategy with passion for the future.

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초등학교 물리적 환경에 대한 교사의 인식 고찰 (A Study on the Teachers' Perception on the Physical environment of Elementary School)

  • 석민철;류호섭
    • 교육시설 논문지
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    • 제21권4호
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    • pp.21-30
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    • 2014
  • In general, teachers' perceptions on the physical environment of elementary school are related on the quality of education and school life. But, we don't have study what teachers think of their enviroment of school. This study analyzed elementary school teachers' satisfaction with overall physical environment and their assessment of spaces with specific functions in order to understand teachers' perception of the physical environment of elementary schools. A survey questionnaire was administered to 982 homeroom teachers working at 67 elementary schools located in Seoul and Busan. Teachers' satisfaction with physical environment of school and their assessment were analyzed comparatively according to the teachers' personal attributes and school conditions. 1) Most of the surveyed teachers were satisfied with overall physical environment of the school, and assessed high the substantiality of functional spaces indoor and outdoor. By sub-factor, however, their satisfaction with work environment was lower than that with education and living environment. 2) The teachers perceived that the optimal number of classes was 30~36, and this is probably because they were relatively accustomed to large scale schools. 3) As might be expected, negative assessments were more frequent among teachers working at a large-scale school, an old school, or a school with small outdoor spaces. The results of this study show that, though partially different according to region, gender, teaching experience and school condition, teachers' satisfaction with school environment was relatively high. This suggests that elementary school teachers perceive their current school environment positively. Because they are accustomed to traditional education methods that have been maintained.

기숙사와 자가의 주거환경 만족도에 따른 특목고의 기숙사 환경개선 요구도 및 학교생활 스트레스 (Need of Dormitory Environment Improvement and School-life Stress in the Special-purpose high school according to Residential Satisfaction in Dormitory and Housing)

  • 진애순;장윤옥
    • 한국주거학회논문집
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    • 제20권4호
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    • pp.89-102
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    • 2009
  • The purpose of this study is to investigate the influence the need for improvements to dormitory environments and to study the stress from school-life according to residential satisfaction in dormitories and housing. For the purpose of this study, a survey was conducted including a questionnaire consisting of a residential satisfaction scale, a need of dormitory environment improvement scale, and a school-life stress scale. The subjects were 453 special purpose students in Daegu and Gyeongsangbuk-do who all live in a dormitory. Factor analysis, Cronbach' $\alpha$ and MANOVA were employed for data analysis, and Scheffe test was used for post-hoc analysis. First, the lower group the satisfaction of a physical residential environment in a dormitory, the more likely it is that the dormitory environment need improvement. The result of this study suggests that dormitory students are much more sensitive to conditions relating to physical residential satisfaction than to sociopsychological residential satisfaction. Also, the residents believe that change to these physical residential conditions facilitate an improvement to sociopsychological residential satisfaction. Moreover, when the satisfaction of a physical residential environment is lower group, more perceptive stress occurs from academic, health and personal factors while a lower satisfaction for the sociopsychological residential environment results in a more perceptive stress from the environment. The result of this study suggests that dormitory conditions indicate the necessity of improving the environment to adapt well to school-life, thus reducing stress. Also when simply providing a supplementary physical residential environment the sociopsychological residential environment should be considered, as this can cause conflicts between roommates. Second, the lower group the satisfaction for a physical residential environment in housing, the more likely it is that the dormitory environment need improvement. The result of this study suggests that for environments of inadequate housing there is a strong urge towards needing more independence and a better living environment. Third, when group feel there is a more substantial difference in the physical residential environment between dormitories and housing, it is more likely it is that the dormitory environment need to be improved. Also, when they feel there is more substantial difference in the sociopsychological residential environment between dormitories and housing, a more perceptive stress is detected from the environment. The result of this study suggests that dormitory students want to have the same level of conditions as those provided in housing. Also, dormitory students want to need more physical environment improvement than sociopsychological environment improvement.

산욕부 안위에 영향을 미치는 병원환경 요인에 관한 연구 (Study on Hospital Environmental Causes Affected the Mother′s Comfort After Her Child Birth)

  • 변수자
    • 대한간호학회지
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    • 제8권1호
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    • pp.1-15
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    • 1978
  • The Purpose of this study is to examine closely the causes influenced upon the comfort and recovery of the woman delivered of a child in the hospital at the same time to understand environmental status of hospitals in order to promote mother's health recovery, and to improve hospital environment by emphasizing the meaning of environment and health before the medical staff and hospital administrative authority. In the method of servery of the research, 165 post paestum patients have been randomly selected who were accommodated and delivered their babies at OB(obstetric ) & GY (Gynecologic) unit the 7 general hospitals for the period of 6 December 1976 through 17 December 1976. As for the survey, it has been used of Questionnaire where we have 65 items in the respect of personal environment in the hospital such as trusting nurse, ability, reliability, kindness and etiquette of nurse and tile character of nurse the relationship with patients the other respect of physical environment included 9f temperature, moisture. air-ventilation lightening noise, cleanness. facilities, and the third realm being of mother's hearth ground to have the following conclusion 1. The feature of the collected personnel they are from OB or GY sects of from OB unit of the other 5 hospitals except the two general hospitals of the college or school Otherwise the rate of the patients to nurses would be 9 : 1. As for the nurses'ground it would be appeared of 20-25 years of age as the 76%. either 3 year course or 4 year course in the education would be each 50% and less than 2 year experience case would record as of 60 %. In the respect of hospital physical environmental status, there we have two hospitals without any thermometers, on the other han4 nowhere there's hygrometer, otherwise, the lightening is normal or over than normal As for the structure of noise protection the corridors're, generally speaking worse than rooms, nerver hueless, there's no ventilating system in the hospitals. The rooms'repainted in white and yellow, light green white, or green color. The patient's clothing were in green pink blue, light green or in white co for. There're not anything special in both decoration and equipments. Most of them used tall beds except in one hospital 2. To the extent of perception of patient's hatch 9round and hospital environment it is presented that they perceived nurse's ability in highest in total human variable, though perceived kindness or etiquette in the lowest otherwise, comparatively high in total average. 3. In the respect of physical environment it is highest perceived of lightening terms, otherwise, lowest perceived of air ventilation and total average became lowest than the one of the original record 4. To ages, in the respect of hatch ground rather old aged mother than the younger one has perceived that nurse would be trusting, in good service character, able, at the same time, liable, Otherwise, in physical environment regardless of age, they perceived lightening in high and remarkably lower in ventilation As a result of the examination of the difference in hospital environment to each age it is appeared of statistical difference at 5% level of ability in the personal environment otherwise little difference as for physical environment 5. In the respect of perceiving level to educational standard it is highly perceived of personal environment for higher ranking group rather than lower group in the educational standard. In case of physical environment it is highly perceived for lower level group rather than higher level group in educational background. The variables which have statistical significance at 5% level are from trusting kindness, etiquette and total kindness, etiquette and total all significance at 5% level are from trusting, kindness, etiquette and total human environment variable in personal environment, otherwise, there's little difference in the physical environment. 6. The perceiving level due to times of admission and accommodation at the hospital would be cleared out as gradual higher perception both physical and personal environment in the hospital. At 5% significant level of the ventilation condition in physical environmental variable it is presented of meaningful difference otherwise, there we have little difference both in Personal variable and other one. 7. In accordance with living standard, the perception degree of personal environment in tee hospital would be inclined to increase to higher living standard on the other hand, in case of the physical environment, the perception level world increase to lower living standard At 5 % level, the trustuariable and total scores in the personal eicuironmectal variable there appeared a meaningful/ significant difference otherwise, there presented little difference both in physical environmental and other variable to the living standard 8. Pertaining to family unit, the mother of an independent family unit perceived highly in all respect of the personal and the physical environment in the hospital rather than the woman of succeeding family unit. At 5 % level there appeared a difference in the respect of kindness and etiquette both in personal environment variable, on the other hand, there hardly marked a difference between other variable and physical environmental one. 9. The degree of perception to comforting level has little connection with a statistical difference the age, educational level hospital admitting times, living standard or family unit. 10. The most effective variable to mother's comforting level will be nurse's ability, reliability, trusting manner, and total physical environment variable in order.

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논산천과 양화천 수계 내 하천 생물서식처의 특성 분석 (An Analysis of Ecological Habitat Characteristics in the Nonsan Stream and Yanghwa Stream)

  • 안태웅;안홍규;전승훈;최준길;하성룡;오종민
    • 환경영향평가
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    • 제19권2호
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    • pp.127-140
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    • 2010
  • This study investigates the relation between the location of a habitat and the ecological connections according to the habitat type in the riparian zone at the Nonsan Stream and Yanghwa Stream. Stream habitat is classified into nine types for the aquatic insects and fish. For vegetation and birds, habitat is classified into two types of medium-scale streams, including both physical and chemical streams are analyzed accordingly. Nowadays, The fundamental goal of the river environment restoration enterprise is the rehabilitation or the restoration of the characteristic the river scenic or environment. For instance, The Channel habitats which has physical nature environment such as flat, speedy rapids, or closed-channel wetland, pool are constructed by artificial, Consequently, make them autogenesis smoothy eco-environment. However, the river environment are controlled not only physical environment, but it also need reasonable the quality of the water to compose smoothly. Finally, understanding what influence are effecting on physical habitat environment which are made by natural factors to water quality are very important factor for the river environment restoration enterprise Therefore, In this research, we are targeting to a basin to investigate the environment of the physical channel habitat and evaluate the changing of the water quality. This results will be a important characteristic that can judge the physical habitat and reciprocality connected to the water quality or adequacy of restoration technology. Therefore in this study, as a step to quantify functions and values of habitats and definite factors to perform habitat, we selected a representative stream of sand-stream, gravel-stream to classify habitat characteristics and quantified the physical, chemical, biological characteristics.

외식서비스기업의 물리적 환경이 고객이 인지한 서비스품질, 메뉴품질, 고객만족에 미치는 영향 (A Study on the Effects of Physical Environment on the Perceived Service Quality, Menu Quality and Customer Satisfaction)

  • 정선미;김영훈
    • 한국조리학회지
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    • 제20권4호
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    • pp.224-238
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    • 2014
  • 본 연구의 목적은 서비스기업의 물리적 환경이 고객이 경험하고 소비하게 되는 서비스상품과 메뉴품질지각에 어떠한 영향을 미치는지 그리고 고객태도에 어떠한 영향을 미치는지를 확인하는 것이다. 연구목적을 달성하기 위해 물리적 환경, 서비스품질, 메뉴품질 그리고 고객만족에 관하여 이론적 고찰을 실시하였으며, 가설검증을 위해 실증 조사 분석을 실시하였다. 분석결과는 다음과 같다. 1) 서비스기업의 물리적 환경은 매력도, 청결도, 주변요소, 공간 및 편리성요인으로 확인되었다. 2) 물리적 환경요인 중 매력도, 청결도, 주변요소 요인은 고객이 지각하는 서비스품질에 유의한 영향을 미치는 것으로 나타났다. 3) 물리적 환경요인 중 매력도, 청결도, 주변요소 요인은 고객이 지각하는 메뉴품질에 유의한 영향을 미치는 것으로 나타났다. 3) 고객이 지각한 서비스품질은 메뉴품질에 유의한 영향을 미치는 것으로 나타났다. 4) 고객이 지각하는 서비스품질과 메뉴품질은 고객만족에 유의한 영향을 미치는 것으로 나타났다.