• Knowledge Management Research
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• v.16 no.2
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• pp.67-89
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• 2015

Improving productivity of knowledge workers is an important issue in the 21st century referred as knowledge-based society. The core key word is knowledge sharing among constituents of an organization. The purpose of this study is to combine the social network position factors with attitude and behavior factors, and develop an integrated research model for the knowledge sharing among members of an organization. This study adopted the integrated theoretical framework based on social capital, self-efficacy, transactive memory, and knowledge sharing. Surveys were conducted to 42 organizational members from a department in a leading IT outsourcing company to empirically test the proposed research model. In order to validate the proposed research model, social network analysis tool, UCINET, a structural equation modeling tool, SmartPLS, were utilized. The empirical result showed that, first of all, organizational members' familiarity network position had significant influence on knowledge self-efficacy and transactive memory capability. Second, knowledge self-efficacy and transactive memory capability affected knowledge sharing intention. Third, knowledge sharing intention also had an impact on the job performance. However, organizational members' expertise network position had no significant influence on knowledge self-efficacy and transactive memory capability. This finding reveals the importance of the emotional approach rather than the rational approach in knowledge management. The theoretical and practical implications on the research findings were discussed along with limitations.

• Proceedings of the Safety Management and Science Conference
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• 2009.04a
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• pp.281-294
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• 2009

Recently the information system introduction and the application which use the computer are increasing. The efficient operation of information system helps corporations to improve productivity, customer service and corporate competitive power. SaaS(Software as a Service), which is the developed type of outsourcing in the area of information technology, is to use standardized and packaged application by hosting from the outside of enterprise. SaaS is not developed yet as much as people's interest about that in the initial stage, but its related technology and service capacity are accumulated after repeated trial and error, and it's ready to activate the industry. In the area of information system, studies on the measurement of service quality were followed. But there is little study on service quality measurement in the field of SaaS(Software as a Service). The purpose of this study was to divides the SaaS with e-SERVQUAL and it consider the relationship with the perceived recognition and the usage intention. According to this, variables of traditional research were rejected because SaaS is not developed yet in Korea. But information had a strong effect on perceived recognition. Therefore, business related with in SaaS must have provided a correct information about various applications.

• 유체기계공업학회:학술대회논문집
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• 2001.11a
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• pp.361-366
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• 2001

A mim turbo-shaft engine of 50HP for UAV, which can be easily modified to turbo-prop and turbo-jet engine by sharing the core engine and has many applications to civilian demands and munitions, will be developed This kind of micro gas turbine engine has been developed mostly by the corporations which have special technology but are small in its scale. Especially, the gas turbine engine can be easily applied to other fields and developed by domestic technology, so that the sharing of technology is planed to realize through the cooperations with academies and research institutes. In this paper, the gas turbine engine, which has the compressor ratio of 3.8, the turbine inlet temperature of l180K and the engine speed higher than 100,000 rpm, is composed of centrifugal compressor, combustor, gas generator turbine, free power turbine and gear box. The competitiveness of the gas turbine engine can be obtained from minimizing its cost by the utilization of domestic infrastructure for the performance test and the decisive outsourcing.

• Journal of Korean Society for Quality Management
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• v.37 no.2
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• pp.1-11
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• 2009

Recently, many companies have been very interested in CRM(Customer Relationship Management). Most companies have been also considering the contact center as a key CRM channel, because it is a contact point between customers and companies. It turns out that the contact center handles over 70% of all customer-company interactions and the success or failure of a company can be determined by the customer satisfaction with contact center experiences. Despite of the strategic importance of the contact center, there has been few empirical study on the efficiency of contact center operations in the literature. One of the main purposes of this study is to evaluate the efficiency of contact centers so as to not only identify the current status of contact center operations, but also suggest ways to improve operational efficiency. For this purpose, we apply a non-parametric efficiency measurement method, DEA (Data Envelopment Analysis), to 57 domestic contact centers in order to compare their relative efficiency. It is expected that the measurement methods suggested in this study can be applied to various issues such as service KS certification, outsourcing service management, and the productivity analysis of service personnel.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.8 no.11
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• pp.4226-4241
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• 2014

Cloud storage provides an easy, cost-effective and reliable way of data management for users without the burden of local data storage and maintenance. Whereas, this new paradigm poses many challenges on integrity and privacy of users' data, since users losing grip on their data after outsourcing the data to the cloud server. In order to address these problems, recently, Worku et al. have proposed an efficient privacy-preserving public auditing scheme for cloud storage. However, in this paper, we point out the security flaw existing in the scheme. An adversary, who is on-line and active, is capable of modifying the outsourced data arbitrarily and avoiding the detection by exploiting the security flaw. To fix this security flaw, we further propose a secure and efficient privacy-preserving public auditing scheme, which makes up the security flaw of Worku et al.'s scheme while retaining all the features. Finally, we give a formal security proof and the performance analysis, they show the proposed scheme has much more advantages over the Worku et al.'s scheme.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.11 no.5
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• pp.2646-2659
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• 2017

Equipped with the advantages of flexible access control and fine-grained authentication, attribute based signcryption is diffusely designed for security preservation in many scenarios. However, realizing efficient key evolution and reducing the calculation costs are two challenges which should be given full consideration in attribute based cryptosystem. In this paper, we present a key-policy attribute based signcryption scheme (KP-ABSC) with delegated computation and efficient key updating. In our scheme, an access structure is embedded into user's private key, while ciphertexts corresponds a target attribute set. Only the two are matched can a user decrypt and verify the ciphertexts. When the access privileges have to be altered or key exposure happens, the system will evolve into the next time slice to preserve the forward security. What's more, data receivers can delegate most of the de-signcryption task to data server, which can reduce the calculation on client's side. By performance analysis, our scheme is shown to be secure and more efficient, which makes it a promising method for data protection in data outsourcing systems.

• Journal of Information Technology Services
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• v.9 no.4
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• pp.95-108
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• 2010

In this paper. the research issues and trends are analysed by reviewing the journal of the Korea Society of IT Services which published from Dec. 2002 to Jun. 2010. The 306 papers which published were included in this project. The quantitative analyses were implemented about the volume of papers and researchers. The papers are categorized as project management. service science, service computing and IT technology, software engineering, solution, outsourcing management. element technology and methodology, strategy and management. policy, laws, and systems related IT services. Specially the qualitative analyses were implemented about research issues and trends through the content analysis about the paper details, abstract and key words described. We can find the more case of the theoretical study on the areas of the strategy and management, policy, laws, and systems, also the practical study on the service computing and IT technology, and solution area than the other areas. In this research, finally, the author can suggest that the integrated control be required to editing board for the effective classification of subjected paper candidate. Also the evaluation methodology such us experiment, performance comparative, should be adopted for the theoretical or practical study because the academic research requires the more scientific research methodology.

• Proceedings of the Korea Information Processing Society Conference
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• 2019.10a
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• pp.491-494
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• 2019

The results from the analysis of recent security breach cases of industrial control systems revealed that most of them were caused by the employees of a partner company who had been managing the control system. For this reason, the majority of the current company security management systems have been developed focusing on their performances. Despite such effort, many hacking attempts against a major company, public institution or financial institution are still attempted by the partner company or outsourced employees. Thus, the institutions or organizations that manage Industrial Control Systems (ICSs) associated with major national infrastructures involving traffic, water resources, energy, etc. are putting emphasis on their security management as the role of those partners is increasingly becoming important as outsourcing security task has become a common practice. However, in reality, it is also a fact that this is the point where security is most vulnerable and various security management plans have been continuously studied and proposed. A system that enhances the security level of a partner company with a Virtual Desktop Infrastructure (VDI) has been developed in this study through research on the past performances of partner companies stationed at various types of industrial control infrastructures and its performance outcomes were statistically compiled to propose an appropriate model for the current ICSs by comparing vulnerabilities, measures taken and their results before and after adopting the VDI.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.13 no.2
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• pp.1043-1063
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• 2019

With delegating proxy to process data before outsourcing, data owners in restricted access could enjoy flexible and powerful cloud storage service for productivity, but still confront with data integrity breach. Identity-based data auditing as a critical technology, could address this security concern efficiently and eliminate complicated owners' public key certificates management issue. Recently, Yu et al. proposed an Identity-Based Public Auditing for Dynamic Outsourced Data with Proxy Processing (https://doi.org/10.3837/tiis.2017.10.019). It aims to offer identity-based, privacy-preserving and batch auditing for multiple owners' data on different clouds, while allowing proxy processing. In this article, we first demonstrate this scheme is insecure in the sense that malicious cloud could pass integrity auditing without original data. Additionally, clouds and owners are able to recover proxy's private key and thus impersonate it to forge tags for any data. Secondly, we propose an improved scheme with provable security in the random oracle model, to achieve desirable secure identity based privacy-preserving batch public auditing with proxy processing. Thirdly, based on theoretical analysis and performance simulation, our scheme shows better efficiency over existing identity-based auditing scheme with proxy processing on single owner and single cloud effort, which will benefit secure big data storage if extrapolating in real application.

• Journal of Information Technology Services
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• v.18 no.2
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• pp.75-96
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• 2019

These days, many companies use information systems as a basis for organizational management activities and as an important component of sustainable management. Thus, securing and operating a high-quality information system that can improve the efficiency of business processes is a large part of corporate competitiveness. In order to get such a critical information system, it is only possible to successfully carry out the project. Various attempts and studies have been undertaken to increase the success rate of the project. However, the reality is that the success rate is still not getting much better. In this study, the concept of quality of service, which has long been actively studied in marketing area, was applied as a new factor to enhance the project's success. In this study, project performance activities were defined as the act of providing services. A survey of 164 valid collection data was analyzed. The analysis used SPSS 23. Four process quality factors (customer participation, customer response, knowledge and skills, reliability) and 21 metrics were derived. Through this research, I hope to be the starting point of applying process quality concept as a new breakthrough to increase success rate of project.