• Culinary science and hospitality research
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• v.5 no.2
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• pp.447-467
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• 1999

Most published work on product quality focuses on manufactured goods. The subject of service quality has received less attention. This distinction is important because some of the quality-improving strategies avaliable to manufacturers may be inappropriate for service firms. Services are performances, not objects. They are often produced in the presence of the customer, as in the cause of hotel restaurant services, quality occurs during service delivery, usually in an interaction between the customer and contact personnel of service firm. for this reason, service quality is highly dependent on the performance of employees, an organizational resource that cannot be controlled to the degree that components of tangible goods can be engineered. The study has begun as a basic study for customer satisfaction-oriented management in understanding the service quality of food & beverage products and through a systematic analysis of it. The major purpose of the study was to examine the relationship of the customer satisfaction and service quality in consideration of reliability, empathy, responsiveness, tangibility and assurance. An empirical research was conducted based on the previous theoretical studies. 286 customer at first class hotels in Seoul were selected as samples of this study. The time period of research was from February through March 1999, and answers were processed by SAS to yield frequency analysis, multivariate statistical analysis and regression analysis. The finding of the statistical treatment are frequencies, factor analysis, multiple regression analysis, path analysis. SERVQUAL method was used the service quality evaluation methods. After factor analysis, it was resulted to 3 factors. those were factor 1(assurance.empathy.responsiveness), factor 2(reliability), factor 3(tangibility). The findings of the statistical treatment are as follows. First, the attribute measurement of performance service quality was affected by customer satisfaction. Second, the attribute measurement of performance service qualify was affected by repurchase intention. Third, The attribute measurement of performance customer satisfaction was affected by repurchase intention. The result of study model was followed, service quality was affected repurchase intention than customer satisfaction. indirected effect through, service duality and customer satisfaction was affected repurchase intention.

• Journal of Digital Convergence
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• v.15 no.9
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• pp.111-123
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• 2017

This study examines the effects of personality characteristics and self-leadership on job engagement and turnover intention, focusing on the mediating role of psychological ownership in the fourth industrial revolution and convergence environment. While personality characteristics had a significant positive effect on job engagement, there was indirect effect on turnover intention through mediation of psychological ownership. Self-leadership has a direct and indirect effect on job engagement, and it has a direct positive effect on turnover intention and negatively influences through mediation of psychological ownership. And the effect of psychological ownership was confirmed increasing job engagement and reducing turnover intention. The results of this study have implications for human resource development and organizational management.

• Proceedings of the Korea Society for Industrial Systems Conference
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• 1996.10a
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• pp.5-26
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• 1996

This study has two research objectives related to end-user computing (EUC) . One of the research objectives was to investigate the current status of EUC of Korean firms. Another research objective was to examine the relationship between individual difference of end-users and EUC success. Using survey data from 752 end-users of 23 firms, the surrent status of EUC and the relationship between individualdifferences of end-users and EUC success were investigated. The current status of EUC was examined from six perspectives : 1) what is the characteristics of EC strategy of Korean firms , 2) what are the individual characteristics of end-users in Korean firms, 3) what are the characteristics of tasks performed by end-users using computer 4) what are the application a areas of EUC 5) How end-users are satisfied with the support of firms, 6) what are system usage and satisfaction of end-users. It was also found that individual differences of endf-users are related to EUC success.More specifically , it was shown that the male gender, younger age, higher level of education , higher ran아 and organizational tenure, higher math ability , thinking type of cognitive style, positive and optimistic attitudes toward computer, more experience with computer, more computer education and knowledge are individual differences variables associated with EUC success. The results of stepwise regression analysis suggested that the individuaal difference variables accounted for 14%, 25% 39% and 30% of the variances of four EUC success variables, satisfaction for outcome , satisfaction for ability , frequency of computer use, and thenuber of tasks, respectively. These empirical findings suggest that EUC managers should consider individual differences of end-users in managing EUC , such as education, training, support, and human resource management , to maximize potential benefits of EUC.

• Journal of the Korea Society for Simulation
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• v.24 no.4
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• pp.89-96
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• 2015

The mediation methods suggested by Baron and Kenny, Sobel, Aroian and Goodman, have widely used to test the mediating effect. However, as there are many problems in statistical test power, as well as statistical accuracy, a bootstrapping technique has been suggested as an alternative. In this paper, we adopt the phantom variables based on the bootstrapping technique to test the mediating effect in multiple mediator model consisting of three or more mediating variables. In particular, we formulate the multiple mediator model for analyzing the relations among organizational resources, the absorption capacity as mediating variables and technology commercialization capabilities. And using the bootstrapping approach, we analyzed the mediating effect of the absorption capacity by setting of phantom variables and calculated total indirect effect size and the statistical significance. The empirical results are as follows. First, we confirmed that the bootstrapping approach and the phantom variable is the very efficient and systematic mediation method. Second, we recognized that there is a difference in the mediating characteristics of the absorption capacity depending on the resource characteristics of human resources and material resources obviously.

• Journal of Korean Society of Archives and Records Management
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• v.12 no.2
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• pp.93-115
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• 2012

The National Assembly and its institutions have heavy duties to the nation. Knowledge and information resources which they produce, manage and preserve are part of history and evidence of democracy. Therefore, activities for systematic management and long-term preservation of the resources are important tasks at a national level. However, organizational status of the institutions, which are in charge of management and preservation of the resource, are not in accord with their responsibilities. In this context, this study aims at analyzing necessary and sufficient conditions for establishing the National Assembly Larchiveum and at exploring possible strategies. The study conducts literature reviews concerning necessities, procedures, and success factors of collaboration. Futhermore it analyzes various cases and divides them into several types based on collaborative levels and geographical categories. Based on these theoretical discourse the study discuss the history of the National Assembly's memory institutions and obstacles to their collaboration. As a result, it provides alternative strategies for establishing the National Assembly Larchiveum.

• Journal of Convergence for Information Technology
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• v.7 no.5
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• pp.169-175
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• 2017

Accounting information systems (AIS) capture and process accounting data and provide valuable information for decision makers. However, in a rapidly changing environment, continual management of the AIS is necessary for organizations to optimize performance outcomes. I suggest that building a dynamic AIS capability enables accounting process and organizational performance. Using the dynamic capabilities framework (Teece 2007). I propose that a dynamic AIS capability can bedeveloped through the synergy of three competencies: having (1) a flexible AIS, (2) a complementary business intelligence system, and (3) accounting professionals with IT technical competency. Using survey data, I find evidence of a positive association between a dynamic AIS capability, accounting process performance, and overall firm performance. The results suggest that developing a dynamic AIS resource can add value to an organization. This study provides guidance for organizations looking to leverage the performance outcomes of their environment.

• Journal of the Korea Society of Computer and Information
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• v.10 no.4 s.36
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• pp.315-336
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• 2005

The purpose of this study is to derive critical success factors for ERP system implementation by integrating managerial, technical, human resource and organizational culture factors which have been proposed as influencing factors for the performance of ERP system implementation in previous studies. The main results of this study are as follows. First, it derives 33 success factors through comprehensive review of various factors which may affect ERP system implementation performance, and categorizes them into one of three stages : preparation stage, implement stage, and settle-down and stabilization stage. Second, this study tests whether there are different correlations or not between the success factors of each ERP system implementation stage and ERP system implementation performance depending upon the strategies of ERP system implementation. As a result, it is shown that some of success factors have significantly different correlations with performance variables in accordance with BPR implementation timing.

• The Journal of the Convergence on Culture Technology
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• v.6 no.1
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• pp.99-104
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• 2020

This paper examines the performance according to the combination pattern of HRM and business strategy. The business strategy was divided into Miles & Snow's prospector, defender, and analyzer. Data were collected from the Korea Labor Institute's workplace panel survey from 2005 to 2015, and the analysis used 465 companies that are common respondents of the six wave surveys. To test the research model, structural equation modeling was employed. The results of the analysis showed that the combination of high commitment HRM and prospector had a positively significant effect on the performance. Contrariwise, the combination of high commitment HRM and defender, the combination of high commitment HRM and analyzer were not significant effect on performance.

• Journal of Digital Convergence
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• v.19 no.9
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• pp.145-156
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• 2021

While the current literature has considered business group as a temporary form of organizations that only exists under the developing contries with under-developed financial markets. Chaebol, a form of businss group in Korea, has sustained as a major organization form in Korea. To fill the current gap in the literature and practice, I suggest a theoretical model of Chaebol scion's entrepreneurial firm growth mechanisms. First, I posit that social, structural, and psychological factors motivate Chaebol scions to engage in entrepreneurship. Second, I suggest that five mechanisms, including business opportunity, financial support, recruitment, marketing, and inter-organizational collaboration, will facilitate entrepreneurial firm growth. By constituting a model of Chaebol scion's entrepreneurial firm growth, the current theoretical paper advances the literature on business group and entrepreneurship with indicating Korean Chaebol's new expansion possibilities.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.42 no.3
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• pp.232-241
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• 2019

Stakeholder management in construction projects is an important factor in project performance creation. The purpose of this study is to verify the effect of the recognition of the importance of the quality influence factors among the stakeholders of the construction project on the perceived quality and the project performance. The impact of the project management methodology on the project performance has been actively researched, but there is little research result on the project stakeholders. The projects to be researched are apartments and buildings that have been completed within the last five years of domestic large construction company. The method of survey is to measure the consensus of the importance of the quality influential factors among the three parties such as the ordering party, the design supervisor and the constructor, and confirm whether the agreement affects the quality of the actual project. Finally, the research model was verified by surveying the satisfaction of the client on the final product. The results are as follow. The degree of agreement on the importance of quality influential factors among stakeholders has a significant effect on perceived quality. In the relationship between perceived quality of influence factors, organizational (support) quality influenced technological quality and managerial quality, and technological quality and managerial quality also have significant influence on resource quality. The results of analysis showed that perceived quality of resources strongly influenced project performance. The remaining three experienced qualities also significantly affect project performance.