• Journal of Distribution Science
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• v.17 no.7
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• pp.5-13
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• 2019

Purpose - In order for companies to be competitive and adapt to the trend of development, it is important for many airlines to secure outstanding human resources and the need to nurture them. It can be expected that by systematically analyzing and organizing the characteristics and types of competences considering the duties of the airline cabin crew, the personal and organizational capacities of the cabin crew can be defined and presented theoretically. Research Design, Data, and Methodology - This survey was conducted over a seven-month period from February 1 to September 30, 2018 and was designated as a domestic airline flight attendant. Direct visits to Incheon International Airport and Gimpo International Airport were also conducted through an online questionnaire. A total of 515 questionnaires were used for empirical analysis. To verify two hypothesis of this study, a regression analysis and exploratory factor analysis (EFA) were performed using SPSS WIN 26.0. Results - Analysis on the impact of personal capacity of airline cabin crew on job satisfaction showed that technical competence, knowledge capacity and ability capacity, which are sub-factor factors of personal capacity, had a positive effect on job satisfaction. Recovery resilience also plays a positive role in relationships between individual competence and job satisfaction. Conclusions - It has been empirically analyzed that the personal characteristics of the airline crew have a significant effect on flight attendant's job satisfaction. It can be seen that flight attendants tend to perform well beyond what is required in their duties, and that active and confident cabin crew members tend to perform well in the direction of improving their duties, and are also highly satisfied with their duties.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.2
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• pp.18-26
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• 2005

The balanced scorecard(BSC) overcomes the limit of traditional financial statement that focuses on only financial performance. BSC is widely used in government and industry because of the clear representation of the relationship and logic between the key performance indicators(KPI) of 4 perspectives - financial, customer, internal process, and loaming and growth. However, traditional BSC does not consider evaluating the difference between the results measured by BSC. By using relatively small number of inputs and outputs In comparing decision-making units, data envelopment analysis(DEA) can aggregate multiple performance measures. In this research, we propose a methodology named CDB(Combined DEA and BSC) to evaluate the performance of organization considering financial and non-financial perspectives. CDB uses KPI of cause-and-effect relationship on BSC as inputs and outputs of DEA method. In addition, this research proposes a method of converting the KPI of BSC to the input and output variables of DEA, and enhancing discrimination power using the limit number of variables. We illustrate the methodology by giving an example of evaluating aquisition-unit efficiency in a supply chain.

• Knowledge Management Research
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• v.18 no.3
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• pp.231-246
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• 2017

As an interest in the efficiency of public sector expenditures has spread across the world, Korea has operated a self-evaluation system for government projects as a part of the performance-based budget system. However, an evaluation system for public information technology project has been criticized for its lack of validity, which stems from the uniformity of performance management. This study draws insight from knowledge management literature in an attempt to address the problems with the extant performance evaluation system in public agencies. To realize benefits from IT investment, an agency needs to develop its own performance management model for information systems projects, with a focus on the interaction of IT and organizational system. The knowledge management-based framework for IT projects was verified through a case study, with which we discussed the applicability of knowledge management to the evaluation of public information systems projects.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.35 no.1
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• pp.16-23
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• 2012

Recently, as organizational systems have become larger and more complicated, the evaluation for their efficiency and effectiveness has become more difficult but important. It is essential to understand the current strength and weakness of the organizational process. It can be a starting point for improving the efficiency and effectiveness of the organizational systems, because the quality of system outputs depend greatly on the capability of system process. Particularly in such process-based industries as semiconductor, energy or software industries, an assessment of process capability is more highlighted to gain knowledge of the expected quality and reliability of system outputs. As a result, much attention has been given to the issues of process capability assessment in the process-based industries. However, most of the previous research in those industries is based on case studies, a more generalized method for process capability assessment is in need for help more companies improve their processes. Therefore, this study aims to propose a process capability assessment method and apply the proposed method to an energy company. This research argues that the process capability is composed of individual and organizational capabilities of the process. Then, the concept of Capability Maturity Model Integration, which was initially suggested to evaluate the software development process, was introduced to develop the assessment tools and process. Finally, the proposed method was applied to a Korean company in the energy industry sector to verify its utility. The research outputs are expected to help more firms assess their process capability and ultimately improve the process.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• 2008.11a
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• pp.525-530
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• 2008

Construction industry is based on receiving an order. So, it has a special feature that market and manufacture activity is formed by a user. For this reason, it has a great influence on other industry compare construction industry with other industry. Specially when build public structure as infrastructure, importance of owner is emphasized then private construction because the primary role of owner have a great effect on national finance. Inspite of that, the importance of a faculty and role of an owner and an ordering organ, it is weak that a study about objective and meaningful evaluation of the specially, common standard and ability of public ordering organ as a major user of domestic construction industry. So, this study define the evaluation sphere and an element of an ordering ability for develop an ordering ability evaluation guide which can evaluate objective ability of an ordering organ. Apply its evaluation sphere and element, judge a standard of an owner, thought the judgement, it can judge accurately of short ability and if it can make future oriented strategy, it can elevate the efficiency of an owner organization management.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.26 no.1
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• pp.37-43
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• 2018

There has been the migration to a performance-based approach in many areas which include transition planning at global, regional and local levels, performance-based navigation and safety management. Achieving continuous success of Air Traffic Management (ATM) systems would require a performance-based approach to raise productivity and efficiency of it through performance measurements and reviews. This paper considers establishment planning of performance measurement and evaluation system for ATM. Related to key performance areas proposed by International Civil Aviation Organization, performance indicators and metrics which could be used to measure and evaluate ATM performance are presented. Also, organizational system and operational planning for efficient operation of ATM are presented.

• Korean Journal of Social Welfare
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• v.66 no.2
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• pp.5-29
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• 2014

The purpose of this study is to interpret how the long-term care evaluation system implements in the actual service settings with institutional isomorphism and decoupling based on new-institutional theory. This study conducted in-depth interview with employees engaged in 7 long term care service facilities. Directed qualitative content analysis was used to analyze the data. As a result, unlike the intention of the long-term care evaluation system to improve the efficiency of the organization by market competition, it found that organizations forcibly adapted a evaluation system to rely on government's resources and it results in isomorphism phenomena which is similar between organizations. This results confirmed that the evaluation system has implemented in the direction of enhancing the government's role to standardize and institutionalize the long-term care service rather than improving the efficiency of the organization by market competition. This study also partially found the phenomenon of decoupling between organizational formal structure accompanied by isomorphism and real behaviors. These results suggest that it is required to improve government's evaluation indicators on the issue of inefficiency caused by dual structure of organizations. In addition, this study proposes that government's evaluation index which is reflected the characteristics of care service is necessary for operating.

• The Journal of the Korea Contents Association
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• v.16 no.12
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• pp.667-676
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• 2016

The purpose of study was to determine the differences in organizational culture between social enterprises and commercial enterprises and assess the impact on organizational performance in Korea. Main results are as follows. First, Social enterprises employ a lot of low-imcome women and the elderly worker. Second, rational culture is high in profit businesses, but cultural group is high in social enterprises. In commercial enterprise, productivity and efficiency, planning and goal setting, assessing goals and looking for the evaluation of the performance are important. and in social enterprise, affinity and participation, employees individual development and group morale and cohesion, emphasis on mutual cooperation and trust are important. In addition, both social performance and economic performance, social enterprises are higher than in commercial enterprises. Social enterprises are operating transparently based on workers participation and understanding is expected that economic performance is also highly recognized. Third, social performance is higher development and group culture are higher in commercial enterprises, and development, group and hierarchy culture are higher in social enterprises. Economic performance is higher reasonal culture is lower in commercial enterprises, and group culture is higher in social enterprises. Therefore, the social enterprise workers are recognizing social and economic performance are higher than commercial enterprise workers. In short, social enterprises is making discriminatory organizational culture, and this is contributing to achieving organizational performance.

• Information Systems Review
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• v.17 no.3
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• pp.1-17
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• 2015

Due to the constant expansion of overseas public IT market, exportation market mainly based on e-government is expanding and platform needs to be introduced urgently to systematically support it. Thus, this study was carried on to draw evaluation items and weighted value of tools to support decision-making out of services of public IT platform. In this study, the tools supporting decision-making were defined as concept that draws exportation customers by wholly considering 2 aspects of enterprise capabilities and national environment. To develop tools supporting decision-making, the items to evaluate the aspect of enterprise capabilities and national environment were drawn through study on literature and open question and evaluation items were eliminated and AHP analysis was done through question given to experts. As a result, the significance was found in the order of Export Competitive Advantage > Export Marketing Strategy > Export Human Resources > Export-Related Organizational Resources > Export-Related Organizational Capabilities in the aspect of enterprise capabilities. The significance of evaluation was found in the order of Service Market Efficiency > Technical innovation and Maturity > Institutions > Market Efficiency > Macroeconomic Environment > Infrastructure in the aspect of national environment.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.4
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• pp.301-315
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• 2011

DEA(Data Envelopment Analysis) is useful to measure the relative efficiency of organizational units where the presence of multiple inputs and outputs. This study applied DEA-CCR and DEA-BCC to evaluate the technical, pure technical, and scale efficiency of 29 university libraries. The input variables were number of books, print edition expenses, building space, staff, number of seats. As output variables we estimated: reader visits, number of borrowed items, number of visitors. It was found out that number of libraries with 100% relative efficiency among 29 libraries were 13. Also the results shows that main reason of inefficiency was from scale rather than from pure technical. Many inefficient libraries were operations of increasing return to scale.