• Asia pacific journal of information systems
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• 제25권3호
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• pp.597-625
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• 2015

Prior research has emphasized the significant effect of service orientation on organizational performance. However, little research on service orientation has been conducted in the financial field, including the investment management service industry in which high quality service for clients is required. In this paper, we propose a research model that centers on the concept of service orientation as a type of dynamic capability affecting firm performance. The research variables include job competency, risk management capability, operational capability, service orientation, and service performance. We assume that service orientation partially mediates the effects of risk management capability and operational capability on service performance. To test the model, we collected data from 391 fund managers in 86 teams (37 investment management companies) and analyzed it with partial least squares (PLS) method. Each of the 391 fund managers was asked to answer team level measures, which is effective for team level analysis. We find that job competency positively affects both risk management capability and operational capability, which in turn affect service orientation. Risk management capability and operational capability are assumed to directly affect service performance. However, risk management capability does not influence perceived service performance, whereas operational capability does affect it. This result indicates that risk management capability does not directly affect service performance. However, via service orientation, considering that risk management inconveniences customers and is geared to enhance service orientation, service performance is positively affected. Operational capability does not influence service orientation, whereas it affects perceived service performance. This result reveals that operational capability directly affects firm performance. As expected, service orientation significantly affects the service performance perception of fund managers. This study contributes to the literature by introducing service orientation to the financial industry and measures and tests team-level service performance. Our findings also provide insights to practitioners because to enhance team performance, managers must focus on service orientation in addition to operational capability.

• 한국산학기술학회논문지
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• 제20권1호
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• pp.41-51
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• 2019

본 연구는 동적역량과 혁신성과 간의 관계를 탐험과 활용의 관점에서 구분된 운영역량과 IT역량이 조절하고 매개하는지를 조사하였다. 178개 기업의 설문지를 분석한 결과, 포착역량과 재구성역량이 점진적 혁신성과와 급진적 혁신성과에 정(+), 탐험적 운영역량과 활용적 운영역량이 점진적 혁신성과에 정(+), 탐험적 운영역량이 급진적 혁신성과에 정(+)의 영향을 미치고 있다. 또한 유의적인 상호작용항은 점진적 혁신성과에 대하여 '탐험적 운영역량*탐험적 IT역량', '탐험적 운영역량*활용적 IT역량', '활용적 운영역량*활용적 IT역량' 등이며, 급진적 혁신성과에 대하여 '탐험적 운영역량*탐험적 IT역량'이다. 유의한 매개효과가 검증된 경우는 7가지였다. 본 연구의 의미는 동적역량이 혁신성과에 미치는 영향을 직접 효과와 간접효과로 나누어 실증적인 연구를 최초로 시도하였으며 운영역량과 IT역량을 탐험과 활용 역량으로 구분하여 정밀한 분석을 하였다는 점이다. 본 연구 결과를 통하여 기업이 적응하고 진화하는데 동적역량과 운영역량이 상호보완적인 역할을 한다는 시사점을 얻을 수 있다.

• Industrial Engineering and Management Systems
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• 제14권3호
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• pp.236-247
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• 2015

This study aims to examine the effects of industrial clustering and manufacturing flexibility on innovation capability and operational performance. This study follow a survey method to collect data pertaining to the phenomena of industrial clustering, manufacturing flexibility, innovation capability, and operational performance by utilizing a single respondent design. A total of 124 Indonesian manufacturing SMEs are taken to test the proposed theoretical model by utilizing covariance-based structural equations modeling approach. It was found that both industrial clustering and manufacturing flexibility was positively associated with operational performance and innovation capability as well. In addition, innovation capability may account for the effects of industrial clustering and manufacturing flexibility on operational performance. This implies that manufacturing SMEs have to reorient their production and operation perspectives, including agglomerate with other similar or related SMEs to develop and utilize their own resources. The SMEs also need to possess some degree of manufacturing flexibility in respond to the uncertain environment and market changes. In addition, the SMEs should put a greater emphasize to use industrial cluster and manufacturing flexibility benefits to generate innovation capability to achieve high performance.

• The Journal of Asian Finance, Economics and Business
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• 제9권5호
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• pp.541-552
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• 2022

This research examines the effects of organizational learning and network involvement, as well as many contextual factors, on power generation businesses' innovation capability and operational success in Vietnam. This research also aims to attest to the moderating roles of top management support and company age, and firm possession type in the power generation industry. This study applied the exploratory factor analysis (EFA) and PLS-SEM approach for data analysis. In this research, we have tested hypotheses with data collected from 132 top managers and other key personnel from power generation companies in Vietnam. The results also attest to the moderating role of top management support on the two relationships between organizational learning - innovation capability and network involvement - innovation capability. Another important finding is that the company age has a negative impact on operational performance but shows a positive moderating role in the relationship between innovation capability and operational performance. This study highlights the central roles of organizational learning and innovation capability in impacting the organizational performance of power generation companies. These companies play a key role in supporting the development of industries in practice. This research also emphasizes the moderating roles of top management support and company age and possession type in practice.

• Asia pacific journal of information systems
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• 제23권1호
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• pp.87-106
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• 2013

In the service-oriented economy, knowledge and skills are considered core resources to secure competitive advantages and service innovation. Knowledge management capability, which facilitates to produce, share, accumulate and reuse knowledge, becomes as important as knowledge itself to create service value. Along with knowledge management capability, dynamic capability and operational capability are the key capabilities related to managing service delivery processes. Previous studies indicated that these three capabilities are related to service innovation. Although separately investigate the relationship between the three capabilities. The purpose of this study is 1) to define variables that have effects on service innovation including knowledge management capability, dynamic capability and operational capability, and 2) to empirically test to identify relationship among variables. In this study, knowledge management capability is defined as the capability to manage knowledge process. Dynamic capability is regarded as the firm's ability to integrate, build, and reconfigure internal and external competences to address rapidly changing environments. Operational capability refers to a high-level routine that, together with its implementing input flows, confers upon an organization's management a set of decision options for producing significant outputs of a particular type. The proposed research model was tested against the data collected through the survey method. The survey questionnaire was distributed to the managers who participated in an educational program for management consulting. Each individual who answered the questionnaire represented a knowledge based service firm. About 212 surveys questionnaires were sent via e-mail or directly delivered to respondents. The number of useable responses was 93. Measurement items were adapted from previous studies to reflect the characteristics of the industry each informant worked in. All measurement items were in, 5 point Likert scale with anchors ranging from strongly disagree (1) to strongly agree (5). Out of 93 respondents, about 81% were male, 82% of respondents were in their 30s. In terms of jobs, managers were 39.78%, professions/technicians were 24.73%, researchers were 12.90%, and sales people were 10.75%. Most of respondents worked for medium size enterprises (47,31%) in their, less than 30 employees (46.24%) in their number of employees, and less than 10 million USD (65.59%) in terms of sales volume. To test the proposed research model, structural equation modeling (SEM) technique (SPSS 16.0 and AMOS version 5) was used. We found that the three organizational capabilities have influence on service innovation directly or indirectly. Knowledge management capability directly affects dynamic capability and service innovation but indirectly affect operational capability through dynamic capability. Dynamic capability has no direct impact on service innovation, but influence service innovation indirectly through operational capability. Operational capability was found to positively affect service innovation. In sum, three organizational capabilities (knowledge management capability, dynamic capability and operational capability) need to be strategically managed at firm level, because organizational capabilities are significantly related to service innovation. An interesting result is that dynamic capability has a positive effect on service innovation only indirectly through operational capability. This result indicates that service innovation might have a characteristics similar to process innovation rather than product orientation. The results also show that organizational capabilities are inter-correlated to influence each other. Dynamic capability enables effective resource management, arrangement, and integration. Through these dynamic capability affected activities, strategic agility and responsibility get strength. Knowledge management capability intensify dynamic capability and service innovation. Knowledge management capability is the basis of dynamic capability as well. The theoretical and practical implications are discussed further in the conclusion section.

• International Journal of Naval Architecture and Ocean Engineering
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• 제8권6호
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• pp.563-576
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• 2016

The flight deck of an aircraft carrier is relatively vulnerable compared to its hull, as the damage of some subsystems on the flight deck may cause the carrier losing its operational capability. Therefore, this work aims to represent a simulative method for evaluating the resistance of the flight deck's operational capability in the condition that the aircraft carrier is together with its strike group and the enemy uses the anti-ship missiles with the cluster warheads to attack. In the simulations, the susceptibility of the carrier and the vulnerability of the aircraft guarantee resources are gained. Then, with the help of the closed queuing network, the residual sortie generation rate can be solved, which reflects the flight deck's residual operational capability. The results have proven that the flight deck is of strong resistance to these attacks while it is very sensitive to the loss of some key aircraft guarantee resources.

• 유통과학연구
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• 제20권12호
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• pp.89-98
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• 2022

Purpose: Due to the rapid growth of e-commerce in Thailand, the operational excellence of distribution service providers has been elevated. Thus, this research investigated the key drivers of operational performance of e-commerce distributors in Thailand. The research contains key variables: the analytics capabilities of an organization, supply chain disruption orientation, innovation capability, and operational performance. Research design, data, and methodology: An online survey is administered to top managers and key personnel (N=425) employed for at least one year in Thailand's top five e-commerce distributors. The sampling methods were conducted using purposive sampling, quota sampling, and convenience sampling. Confirmatory Factor Analysis and Structural Equation Model were applied to analyze and confirm the model's goodness-of-fit and hypothesis testing. Results: The findings reveal that an organization's analytics capabilities significantly affect supply chain disruption orientation and supply chain resilience. Furthermore, operational performance is affected by supply chain disruption, supplier quality management, and innovation capability. Nevertheless, supply chain resilience and digital supply chain have no significant effect on operational performance. Conclusions: The results imply that supply chain digitalization could drive higher operational performance. Distribution businesses are encountering transformation and disruption, which should address the high level of a digital supply chain, innovation, and quality management to maximize their profit margin and delivery service quality.

• 한국산학기술학회논문지
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• 제18권12호
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• pp.423-433
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• 2017

오늘날 기업은 내부 기능 간 협력만으로는 경쟁우위를 달성하기 어려운 실정이다. 또한, 기업이 속한 공급사슬 즉, 공급자와 고객에 이르는 참여자들과 협력하여 공급사슬의 프로세스를 통합하는 것이 중요하다. 이에 따라 본 연구는 중소 벤처기업의 공급사슬 탐색 및 활용전략이 조직역량과 기업운영성과에 미치는 영향력을 밝히는데 목적을 갖고 부산 지역 소재 중소 벤처기업 298개 업체의 중간 관리자를 대상으로 설문조사 방법을 통해 조사하였다. 실증분석 결과 공급사슬 탐색 및 활용전략이 조직역량과 기업 운영성과에 긍정적인 영향을 미쳐 가설은 모두 채택되었다. 그리고 조직역량이 공급사슬 탐색 전략과 활용전략에 따른 기업운영성과의 매개효과에 있어서도 긍정적인 영향을 미쳐 공급사슬 전략으로서의 탐색과 활용이 조직역량의 결집을 통해 기업성과를 높여주는 매개변수로서의 촉진요인임을 확인시켜 주었다. 이 같은 결과는 공급사슬 전략의 탐색과 활용이 조직과 기업 성과를 높이는 촉진 변수로서의 역할과 동시 중소 벤처기업의 공급 사슬 전략이 적극 응용될 필요가 있음을 시사한 것으로 평가할 수 있다.

• 안보군사학연구
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• 통권3호
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• pp.73-120
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• 2005

Today's world is generation of Transformation. The Term "Transformation" is widely used in many nations and international organizations such as U.S. and NATO to describe the course of change undertaken by militaries to respond to the new and emerging security environment. Transformation involves all elements of the defense enterprise including Operational Environment, Operational Concepts, Doctrine, Structure and Technologies, within a supportive Cultures context. An Operational Environment is defined as "a composite of conditions, circumstances, and influences that affect the employment of military forces and bear on the decisions of the unit commander." The context for developing future military concept and capability lies essentially within the anticipated boundaries of the operational environment in a collective sense. The joint operational environment is essential to the nation's defense. It describes volatile, complex, and dangerous environment in which the military personnel. organizations, and material will operate. Implications coming forth from joint Operational Environment are but a starting point - many others exist. More and better Implications will come forth as people think about massages of Operational Environment, experiment its characteristics, learn to deal with its threats and scenarios, apply their experience and judgement, and then consider what is required of Korean military doctrine, organizations, training and education, material development, and leadership for operations in the joint Operational Environment.

• 한국시뮬레이션학회논문지
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• 제30권1호
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• pp.87-101
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• 2021

무기체계의 성능을 뜻하는 작전운용성능(Required Operational Capability)은 신규 무기체계의 소요 결정 시 함께 결정되며, 무기체계의 획득부터 전술적인 운용에 이르기까지 결정적인 영향을 미치기 때문에 이를 정의하는 것은 매우 중요한 일이다. 본 연구에서는 새롭게 개발되는 무기체계인 관측포탄의 ROC를 검증하기 위한 시뮬레이션 기반의 방법론을 제안한다. 이를 위해, ROC를 구성하는 무기체계의 주요 성능과 무기체계의 성능에 영향을 미치는 외부환경요인을 입력값으로 하고, 작전운용효과를 결과값으로 출력하는 이산사건 시뮬레이션 모델을 제안한다. 시뮬레이션 모델을 구현하는데 필요한 모의논리를 설명하고 민감도 분석 등 다양한 시뮬레이션 결과를 활용하여 ROC를 검증할 수 있는 방법에 대해 설명한다. 본 연구는 관측포탄과 같이 유사무기체계가 없고 군의 분석모델을 직접적으로 활용하기 어려운 무기체계의 ROC를 분석하고 작전효과를 예측할 수 있는 방법론으로 활용이 가능할 것이다.