• 한국정보처리학회논문지
• /
• 제7권6호
• /
• pp.1810-1817
• /
• 2000

The purpose of this research is to develop an estimation model for information systems operating costs. Current cost estimation practices and types of sytem management projects have been reviewed an analyses. Typical operating project types of information systems are determined. They are application system operation, help disk operation, network management and operation, and hardware management. For each type of projects, cost factors ar identified and a structure of cost estimation model is defined. Cost estimation models have been constructed and tested by 24 real operation projects data. Statistical analysis shows derived models are statistically significant. User groups' opinion on these draft cost estimation model has been surveyed and summarized. The results of this research can be used as a cornerstone for future research on operating cost estimation, and for cost estimation guideline of information systems operation projects.

• 한국콘텐츠학회:학술대회논문집
• /
• 한국콘텐츠학회 2009년도 춘계 종합학술대회 논문집
• /
• pp.652-658
• /
• 2009

컨택센터 운영비용은 인건비의 비중이 가장 크다. 따라서 전체적으로나 부분적으로 통화를 자동화하면 운영비용을 줄일 수 있다. 매니지드 컨택 서비스(MCS)는 음성 셀프서비스와 관련된 비용 절감 및 효율성에 매우 중요한 역할을 한다. MCS의 뛰어난 기능은 기업의 효과적인 네트워크 라우팅과 결합된 네트워크에 셀프서비스 애플리케이션의 구현이 가능하다. 고객의 전화는 가장 적절한 상담사에 의해, 더 신속하게 응답 및 처리되어 고객처리 서비스가 개선되고 결과적으로 고객 만족도가 높아진다. 고객 만족도의 증가는 수익의 증가로 이어져 컨택센터 인프라 구축비용을 낮추어준다. 본 논문에서는 MCS 기반의 컨택센터 회선용량(IVR, DID, DOD)과 PBX 용량의 분석을 한다. MCS를 통하여 센터 간 상담사간 호(call) 전환의 필요성이 줄어들어 고객질의를 한층 신속하게 해결함으로써 통신비 및 인건비를 함께 줄일 수 있다.

• Journal of Nutrition and Health
• /
• 제36권10호
• /
• pp.1083-1093
• /
• 2003

Efficient financial management is a critical factor in achieving school foodservice goals. The objective of this study was to suggest efficient financial management practices in secondary school foodservices. In pursuit of this objective, we first identified performance indexes for measuring the success of financial management. Second, we suggested financial management standards, financial data classification methods and a report system. Last, we analyzed operating ratios with the financial data of self-operated and contract-managed school food services. The data were collected through an open-ended questionnaire from 10 middle/high school foodservices in Seoul and Kyeonggi Provincial during on-sites visits and interviews with dieticians and managers. Student participation, sales goals, re-contract frequency and number and cost of disaster loss were identified as the performance indexes for financial management. Income statements were compiled by identifying and classifying financial data. Total revenues consisted of subsidies, meal sales, other revenue and interest. Expenditures consisted of purchased food, salaries and wages, utility costs, office supplies, kitchen supplies, purchased services, company overhead indirect costs, facility investment and maintenance, facility usage expenses, employee benefits and miscellaneous. Mean price of a meal was 2,326 won at self-operated foodservices when the subsidies were included as revenues and 2,360 won at contract-managed foodservices. When including the subsidies as revenues, the operating ratios of self-operated foodservice showed that the food cost percentage was 66.9％, labor cost 23.2％, operation cost 9.9％ and profit 0％. The correspond figures at contract-managed foodservices were 57.6％, 21.5％, 15.3％, and 5.5％, respectively. Food costs in self-operated foodservices was significantly higher than that for contract-managed foodservices, however, facility investment and maintenance and facility usage expenses at self-operated foodservices was significantly lower than those for contract-managed foodservices. Based on this study, the methodology and classification system of financial data was found to be applicable to assess the financial structure of school foodservices.

• 대한조선학회논문집
• /
• 제57권3호
• /
• pp.152-159
• /
• 2020

Ship owners had pursued higher benefits by demanding the new design and construction of ships with higher operational efficiency. There was a necessity for shipyards to suggest a more economical design and advanced operation concept in order to meet the demands. Especially, since BOG combustion and activation of the re-liquefaction unit had to be taken into account in ship design in addition to fuel oil and gas consumption, the evaluation of the operating efficiency considering the technological trends was necessary. In this paper, it was aimed to study the design philosophy and operation strategy by considering the effect of fuel oil and gas consumption, BOG combustion, and activation of the re-liquefaction unit on the operating cost for laden voyage according to ship speed, BOR, and activation of the re-liquefaction unit. For this purpose, the costs were acquired by conducting the sailing simulation of an LNGC based on a mathematical model including the maneuvering equations of motion. The design philosophy and operation strategy was reviewed in terms of the operating cost.

• 한국항해학회지
• /
• 제8권1호
• /
• pp.1-16
• /
• 1984

The economical property of a shipping enterprise, as well as other transportation industries, is determined by the difference between the freight earned and expense paid. This study can be regarded as a division of optimizing ship allocation to routes under the integrated port transport system. Fleet planning and scheduling require complicated allocations of cargoes to ships and ships to routes in order to optimize the given criterion function for a given forecast period. This paper deals with the optimum ship allocation problem minimizing the operating cost of ships in a shipping company. Optimum fleet operating for a shipping enterprise is very important, since the marine transportation is a form of large quantity transport requiring long-term period, and there is a strong possibility to bring about large amount of loss in operation resulting from a faulty ship allocation. Where there are more than one loading and discharging ports, and a variety of ship's ability in speed, capacity, operating cost etc., and when the amount of commodities to be transported between the ports has been determined, then the ship's schedule minimizing the operating cost while satisfying the transport demand within the predetermined period will be made up. First of all a formula of ship allocation problems will be established and then will be constructed to solve an example by the Integer Programming application after consideration of the ship's ability, supply and demand of commodity, amount of commodity to be transported, operating costs of each ship etc. This study will give good information on deciding intention for a ship oprator or owner to meet the computerization current with shiping management.

• 한국도로학회논문집
• /
• 제19권2호
• /
• pp.143-152
• /
• 2017

PURPOSES : This study intends to estimate the tangible benefits derived from the integration of operations of an Express Intercity Bus Terminal and a Highway Service Area. METHODS: For the study, a highway service area was chosen to function as a bus terminal, integrating its services with that of a nearby bus terminal plagued by operating losses. The exercise also helped improve mobility owing to the introduction of local buses between the terminals and utilization of the existing infrastructure such as rest areas. Thus, a terminal that was not being utilized for its intended functionality was integrated with an existing facility to improve the utilization of both and subsequently aid local development. The impact of the exercise was then measured by evaluating the variation in utilization efficiency, operating costs, travel time between two regions (Seoul-Jeomchon and Seoul-Geumsan), and the social costs before and after the integration of the two facilities. RESULTS :The impact of the integration was an increase in utilization efficiency, a decrease in operating cost, a decrease in travel time, and a decrease in social cost in both the regions. The benefits of improved utilization and cost saving can be passed on to the citizens in the form of discounts. A local power generation facility will eventually replace the bus terminal, which can revitalize the local economy. CONCLUSIONS :The integration of the highway service area with the bus terminal is expected to have a win-win effect on the passengers as well as the operators. The study also proposes a sustainable strategic plan for existing terminals and rest areas to implement a method to compete with KTX transportation.

• 한국병원경영학회지
• /
• 제8권3호
• /
• pp.118-142
• /
• 2003

This study is aimed at evaluating the financial structure of hospitals before and after the separation of prescription and drug dispensing policy started to be implemented in July 2000 and at making a suitable hospital managerial strategy through the verification of the factors which have effect on their profitability. This study investigated the hospitals which have passed the accredition review to be designated as a accredited training hospital each year for three years from 1999 to 2001. Those hospitals were selected from members of the Korea Hospital Association. 106 hospitals were targeted for analysis except for the hospitals whose financial statements and managerial performance were not reported faithfully. The financial indicators used in this study were stability indicators(liability to total assets, ratio of debt to fund balance, fixed ratio), liquidity indicators(current ratio, quick ratio), activity indicators(total assets turnover, fixed assets turnover), profitability indicators(net profit to total assets, net profit to net worth, operating margin), and operating expenses to patient revenues indicators(drug and supplies costs/payroll/overhead expenses). The result of this study are as follows: First, the analysis of the increase of loss-making hospitals before and after. The separation of prescription and drug dispensing policy shows that the number of loss-making hospitals increase after the separation(22.6% before the separation; 31.1% after the separation). However, there was no significant statistical difference. Second, the analysis of operating expenses to patient revenues indicators showed that the ratio of drug and supplies cost became lower in all hospitals but the ratio of payroll/overhead expenses became higher. Additionally, the factor which have the greatest effect on profitability was operating expenses to patient revenues indicators (drug and supplies costs/payroll/overhead expenses). Third, the analysis of managerial performance by four types of loss-loss, loss-profit, profit-loss and profit-profit compared the results before the separation with those after the separation revealed as follows : Reliance on liability to total assets became higher in the profit-loss type($56.2%{\rightarrow}66.4%$), lower in the loss-profit type($82.7%{\rightarrow}74.5%$). Total assets turnover became higher in the profit-profit type($1.3{\rightarrow}1.5$), but lower in the loss-profit type($0.8{\rightarrow}0.7$). Operating margin decreased to minus 5.9% from 4.3% in the profit-loss type, but increased to 7.2% from minus 7.8% in the loss-profit type. Forth, operating expenses to revenues indicators showed that the increase of payroll was the biggest in the profit-loss type($39.2%{\rightarrow}49.9%$) and that overhead cost decreased in the loss-profit type but that rather increased in other types.

• Journal of Preventive Medicine and Public Health
• /
• 제19권2호
• /
• pp.213-223
• /
• 1986

Ratio analysis allows a hospital to evaluate its own performance over time and to compare its performance with that of other hospitals. For this study, three types of ratio analysis were conducted based on some data on hospitals in Massachusetts. First, Key ratios influencing financial performance were identified using discriminant analysis. Second, the financial structures of the teaching and the non-teaching hospitals were compared using ratios and multiple comparison method. Third, the effects of the prospective reimbursement law of the state on financial performance were examined using ratios and paired t-test. The purpose of the law is to reduce hospital costs by setting the revenue ceiling prior to the effective budget year. The findings of this study were as follows: 1) When hospitals were divided into three groups, according to their operating income, only profitability ratios showed a consistent difference among the groups. 2) In the discriminant analysis, five ratios were selected: current ratio, operating margin, return on assets, fixed assets turnover, and inventory turnover. They are the key ratios to be monitored periodically for the purpose of evaluating the financial performance of hospitals. 3) When teaching hospitals were compared with non-teaching hospitals, acid ratio, days of cash on hand, and inventory turnover were statistically significant before the law went into effect, whereas only fixed assets turnover and inventory turnover were significant afterward. Contrary to previous studies, profitability ratios of teaching hospitals were higher than those of non-teaching hospitals, although the differences were not statistically significant. 4) When the ratios between the two periods (before and after the law) were compared, three profitability ratios (operating margin, return on assets, and return on equity) were significant for teaching hospitals, whereas three activity ratios (total assets turnover, fixed assets turnover, current assets turnover) were significant for non-teaching hospitals. Furthermore, while both total operating revenue and expenses were decreased, net operating income was increased, due to a greater decrease in total operating expenses. This shows that the law can indeed, simultaneously, achieve both a reduction in costs as well as an improvement in the financial situation of hospitals.

• 유기물자원화
• /
• 제12권3호
• /
• pp.63-75
• /
• 2004

본 연구는 자원화시설 중에서 공공자원화시설을 대상으로하여 시설의 설치에 있어서 일반항목으로 분류되는 설치현황, 운영현황을 파악하여 문제점을 제시하고, 개선방안을 도출하기 위하여 수행되었다. 현재 설치되어 있는 시설은 퇴비화>사료화>혐기성>하수병합>퇴비사료병합으로서 사료화보다 퇴비화가 많은 것은 초기에 사료화방법으로 설계했으나, 수요처의 미확보로 퇴비화의 시설로 전환한 것 때문으로 추측되었다. 아직까지 사료관리법 및 비료관리법에 의하여 생산업등록을 하지 않은 곳이 다수 있었으며, 음식물쓰레기 자원화시설이 각종 기초시설과 같은 입지를 사용하면서도 침출수 및 악취, 에너지 측면에서 연계처리를 하는 곳이 적었다. 현재 설치되어 있는 일부의 자원화시설은 7년이 경과, 노후되어 있는 것으로 조사되었으며, 시설을 운전하는 전문인력 부족 등으로 인하여 년간 300일 이상의 정상운전 이루지지 않고 있는 시설이 많은 것으로부터 주기적인 소수선, 대수선 필요한 것으로 조사되었다. 음식물쓰레기 처리는 전체 처리시설에서 계획량 대비 약 87%의 반입율을 보여주고 있어 계획처리용량의 처리를 위한 대책마련이 필요한 것으로 판단되었다. 자원화시설의 설치비용을 조사한 결과, 50톤 미만에서 1억을 상회하는 곳이 다수 관찰되었으며, 50톤 이상에서 낮은 설치비용을 보였다. 전체적으로 적게는 1-2천만원, 높게는 2억원/톤까지 조사되어 시설기준의 정비와 함께 자원화시설의 설치비용에 대한 산출기준의 마련이 시급한 것으로 판단된다. 운영비가 시설의 규모 및 처리방법에 따라서 많은 차이가 있는 것으로 운영비의 합리화를 위한 노력이 필요하며, 시설의 설치와 운영에서 경제성을 확보할 수 있는 적정 처리 규모의 계획이 중요한 것으로 확인되었다.

• 대한교통학회지
• /
• 제28권4호
• /
• pp.157-166
• /
• 2010

본 연구는 2004년 서울시 대중교통개편 이후 시내버스업체가 효율적인 운영을 하고 있는지, 사고와 대기오염을 줄이려는 노력을 하고 있는지에 대한 성과를 업체별로 비교하기 위하여 방향거리함수를 통한 효율성을 측정하였다. 2005년 6월 한달 동안의 자료로서 운전사, 정비사, 임직원수, 차량, 연료를 투입물 자료로, 차량-km(유익한 산출물), 사고비용, 대기오염 비용(유해한 산출물)을 산출물 자료로 사용하였다. 유해한 산출물 고려여부에 따른 대안별 효율성을 비교해 본 결과, 유해한 산출물을 고려한 경우가 고려하지 않은 경우보다 평균적으로 효율성은 낮았으나 효율업체 수는 더 많게 나타났다. 이유는 유해한 산출물을 고려할 경우 투입물의 감소 가능성보다 유해한 산출물의 감소 가능성이 적은 업체의 수가 증가한 반면, 업체들간의 효율성 편차는 커지기 때문이다. 한편 효율성에 영향을 미치는 요인들을 살펴 본 결과, CNG 차량의 보급을 늘리고, 운행속도를 높이며, 정비효율을 높일수록 효율성에 긍정적인 영향을 미치는 것으로 나타났다.