• 동아시아경상학회지
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• 제3권4호
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• pp.5-8
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• 2015

In addition to the increased used for smart phones daily, various characteristics and problems for social commerce have been drawn attention recently, and also, have been analyzed by various impact factors which were given to the purchasing behaviors of consumers through social commerce. The study investigated consumers' use of social commerce based on SNS by using articles of Fair Trade Commission, Korea Consumer Agency and so on. As a result, cost reduction characteristics of social commerce, the impulse buy, and to understand in Review effect, latest mobile shopping growth of increases explosively, market by market conditions to move from offline to online, the social commerce it was found to have a significant impact on the time of the purchase of the consumer. In addition, the study has discussed the results of the significance and limitation. With those things, they can be a suggestion for future research. More than half of the consumers were satisfied with social commerce. The consumers made use of social commerce 1 or 2 times a month and when they were watching banner advertising. In detail, food and beverage tickets such as restaurants, café and bars occupied 35%, and they showed the highest. 'We-make-price', 'Ticket Monster' and 'Coupang' were used to investigate as representative social commerce companies.

• 산경연구논집
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• 제5권1호
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• pp.27-37
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• 2014

Purpose - This study analyzed the characteristics of social networking sites (SNSs) using related literatures, and researched the models discussed in precedent studies, to investigate the effects of SNS characteristics upon consumers'awareness, purchase intention, and recommendation. The purpose of the study was to investigate the use of SNSs as a marketing tool. Design, methodology, and approach - For an empirical analysis, the author distributed questionnaires online and offline, to verify the models and hypotheses. Respondents were persons aged 17 or older, who were frequent users of SNSs. The questionnaire survey was conducted for 11 days from September 30, 2013 to October 10, 2013. The author distributed 450 copies and received 430 responses. Finally, 412 copies were used for the analysis after excluding 18 copies having poor answers. Results - The findings about SNS users' behavior could be used as material in the future use of SNS as a marketing tool. Further, the study provided not only theories about SNS characteristics, but also variables and items that were verified during the empirical study. Conclusions - Further studies are needed to overcome the limitations and to establish various kinds of SNS marketing strategies in detail.

• 한국정보시스템학회지:정보시스템연구
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• 제29권1호
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• pp.113-136
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• 2020

Purpose In recent years, "Internet + " is a new social form. Has already brought the vitality of social and economic entities. The rapid development of Internet globalization, promote the development of an emerging network interaction, "Live broadcast". Viewers from all over the world can watch various types of live programs by connecting to the Internet. Viewers and live broadcasters can generate instant and efficient interactions. Design Many companies have taken advantage of the advantages of the live broadcast platform. Use live broadcasts for brand marketing activities. Branding compared to offline, online advertising is cheaper, Spread more quickly, get feedback from consumers more realistic. Merchants are also aware that this type of interaction creates a closer connection between consumers and businesses. This article will deduce a unique research model through lots of prior studies. Establish independent variables from two aspects of live software features and consumer features, and from the seven hypotheses derived, summarize how to make consumers more loyal to the same brand. The audience of Korean and Chinese live broadcast software is also growing. In order compare the differences between the consumer groups in Korea and China, this article uses the same research model, analysis of consumers in Korea and China. Findings Finally based on the results of the study. Proposal for rationalization of companies that use Korean-Chinese live broadcast platforms for brand marketing.

• 문화기술의 융합
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• 제8권5호
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• pp.507-513
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• 2022

본 연구는 영화 산업에서 온라인 시장인 IPTV의 VOD 이용 건수 예측 모델을 개발하였다. 한국영화진흥위원회에서 수집한 2017년부터 2021년까지 VOD 이용건수 데이터를 활용하여 머신러닝 기반 예측모델을 구축했다. 문헌조사와 군집분석을 통하여 오프라인 시장과 온라인 시장의 차이를 밝히고, VOD 이용 건수의 새로운 범주를 제안한다. 머신러닝 기반의 VOD 이용 건수 예측 모델 개발을 통해 IPTV 기업들의 의사결정 지원 뿐 아니라 마케팅 전략 수립을 돕는 것을 목적으로 한다.

• 한국의류산업학회지
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• 제20권6호
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• pp.645-655
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• 2018

Online to Offline(O2O), a new model of e-commerce, has been gradually recognized and accepted by consumers. Electronic commerce has become diversified and O2O marketing is the new trend of e-commerce. The rapid popularization of mobile Internet and online shopping makes O2O service gets more attention. Although recently O2O service and O2O marketing get much attention, there is no much preceding research about the antecedents of mobile shopping of O2O market. The purpose of the study is to examine the effect of shopping orientation on intention to reuse O2O services and the moderating effect of impulse buying tendency. A total of 209 surveys were collected online in total for the data of the study. The key findings of this study are as follows: First, convenience seeking shopping orientation has a positive effect on the intention to reuse O2O service and brand seeking shopping orientation has, too. Second, impulse buying tendency positively moderated the relationship between hedonic seeking shopping orientation and intention to reuse O2O service, and negatively moderated sales seeking shopping orientation and intention to reuse O2O service. The results of this study presented some implications for operators at O2O service area. Research findings and study limitations are discussed.

• 복식문화연구
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• 제32권2호
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• pp.199-214
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• 2024

Until now, research on consumers' purchasing behavior has primarily focused on psychological aspects or depended on consumer surveys. However, there may be a gap between consumers' self-reported perceptions and their observable actions. In response, this study aimed to investigate consumer purchasing behavior utilizing a big data approach. To this end, this study investigated the purchasing patterns of fashion items, both online and in retail stores, from a data-driven perspective. We also investigated whether individual consumers switched between online websites and retail establishments for making purchases. Data on 516,474 purchases were obtained from fashion companies. We used association rule analysis and K-means clustering to identify purchase patterns that were influenced by customer loyalty. Furthermore, sequential pattern analysis was applied to investigate the usage patterns of online and offline channels by consumers. The results showed that high-loyalty consumers mainly purchased infrequently bought items in the brand line, as well as high-priced items, and that these purchase patterns were similar both online and in stores. In contrast, the low-loyalty group showed different purchasing behaviors for online versus in-store purchases. In physical environments, the low-loyalty consumers tended to purchase less popular or more expensive items from the brand line, whereas in online environments, their purchases centered around items with relatively high sales volumes. Finally, we found that both high and low loyalty groups exclusively used a single preferred channel, either online or in-store. The findings help companies better understand consumer purchase patterns and build future marketing strategies around items with high brand centrality.

• 디지털융복합연구
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• 제10권5호
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• pp.67-78
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• 2012

최근 온라인 자동차보험에 대한 고객의 관심이 급증하고 있다. 그 이유는 경제성 측면에서 온라인 자동차보험이 소비자들에게 유용성을 제공해주기 때문이다. 오프라인에서 판매하는 자동차보험은 서비스 상품으로 온라인에서 판매하는 자동차보험 상품에 비해 상대적으로 높은 가격을 형성하고 있다. 이러한 특징에 힘입어 가격이 저렴한 온라인 자동차보험은 소비자들에게 큰 인기를 얻고 있다. 그렇기 때문에 소비자들은 온라인 자동차보험 상품 가격에 많은 관심을 가지고 있고, 자동차보험 상품 구입에 신중한 선택을 하고 있다. 본 연구에서는 소비자들이 온라인 자동차보험에 대해 느끼는 인지된 이익과 가격 수용성을 중심으로 $2{\times}2$ 매트릭스로 구성해 온라인 자동차보험 고객군을 온라인 수용형, 경제성 추구형, 편리 추구형, 신중 접근형으로 구분하였다. 이에 따라 본 연구에서는 온라인 자동차보험 웹사이트의 인지된 이용 용이성, 유용성, 태도, 구매의도에 사이의 관계를 분석하였다. 본 연구결과는 온라인에서 자동차보험 상품을 판매하는 기업들에게 소비자의 온라인 자동차보험 구매의도를 강화하기 위한 고객관계관리 전략 수립에 있어 유용한 시사점을 제공해 줄 것이다.

• 융합정보논문지
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• 제10권4호
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• pp.1-10
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• 2020

오프라인 쇼핑몰은 온라인과 비교하여 고객들의 방문 정보를 얻기 어렵기 때문에 맞춤형 제품 추천 시스템의 수준이 온라인과 비교하면 빈약하다. 본 논문에서는 MS Azure의 Face API를 이용해 오프라인 쇼핑몰을 방문하는 고객들의 얼굴을 인식하여 얻은 성별과 나이 정보를 이용해 맞춤형 광고를 제공하는 이동형 로봇 플랫폼을 개발하였다. 개발한 로봇은 구동 실험을 통해 프로세스가 정상 동작하는 것을 보였고, 오픈 얼굴 데이터셋(AFAD)을 사용해 API의 성능을 검증하였다. 개발된 로봇은 오프라인 쇼핑몰의 방문 고객층을 실시간으로 파악하여 맞춤형 광고를 제공함으로써 효율적인 마케팅 효과를 기대할 수 있다.

• 한국융합학회논문지
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• 제7권5호
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• pp.161-167
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• 2016

최근 유통채널은 양적인 증가에서 질적 개선으로 산업 패러다임이 전환되고 있다. 더불어 고객의 새로운 성향과 소비트랜드를 반영하고 서비스의 핵심가치를 옴니채널 O2O(Online to Offline)비즈니스 모델 중심으로 발전하고 있다. 이에 기업들은 다양한 유통채널을 통합하고 고도의 콘텐츠 비지니스 서비스를 고객에게 제공하기 위해 새로운 사업전략 모색에 관심이 높아지고 있다. 현재 고객에게 제공되는 서비스들의 대부분은 대기업, 금융권 중심의 유통구조를 기반으로 형성되어있어 중소 소상공인이 당면한 문제점인 채널확산 및 개선, 신규 유통채널을 발굴, O2O마케팅전략 모색이 매우 중요한 과제라 할 수 있다. 따라서 본 연구에서는 스마트컨슈머의 니즈를 반영한 누구나 스마트커머스 시장에 진입할 수 있는 유통채널을 개선하고 이를 통해 중소 소상공인을 위한 비지니스플랫폼을 통하여 전략적이고 나아가 지속가능한 상생형 시장을 형성하여 '창조경제' 성장의 원동력이 될 수 있는 부가가치를 창출하는데 의의를 두고자 한다.

• 한국의류산업학회지
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• 제24권4호
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• pp.431-442
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• 2022

Despite the rapid reorganization of the center of consumption online, the fashion industry is still strengthening brand marketing using offline stores. This study investigates the psychological mechanisms of shopping flow by three mediators that influence the e-word of mouth(e-WOM) as a marketing performance variable in recent marketing. Data collection was conducted online for 241 women in their 20s and 30s. The significance of multi-mediated pathways was verified using Process 3.5 Model 6. The results for multiple mediation paths are as follows. First, the direct effect of shopping flow on brand advocacy was not significant. Second, analysis of the significance of the indirect effect via simple mediation found that the path mediated by shopping value in the path from the shopping flow to brand advocacy was significant. Third, analysis of the indirect effect by double mediation revealed all three double mediating effects of shopping flow on brand advocacy were significant(emotional response and shopping value, emotional response and store attachment, shopping value and store attachment). Fourth, analysis of the significance of the indirect effect by sequential multiple mediation established the indirect effect leading to emotional response, shopping value, and store attachment was significant. These results indicate that the operation of an experiential fashion store is not just a means for sales, but a communication tool that improves and promotes the brand advocacy by providing brand experience in a store.