• 제목/요약/키워드: Online review analysis

검색결과 545건 처리시간 0.023초

온라인 학습에서 의과대학생의 동기조절 프로파일 유형에 따른 인지학습과 학습몰입 간 관계 분석 (Latent Profile Analysis of Medical Students' Use of Motivational Regulation Strategies for Online Learning)

  • 윤헌철;김선;정은경
    • 의학교육논단
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    • 제23권2호
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    • pp.118-127
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    • 2021
  • Due to the coronavirus disease 2019 pandemic, the new norm of online learning has been recognized as core to medical institutions for academic continuity, and students are expected to be motivated and engaged in learning while maintaining distance from other peers and educators. To facilitate students' and educators' newly defined roles in online medical education settings, it is crucial to understand how students are actively motivated and engaged in learning. Hence, this study explored medical students' motivational regulation profiles and examined the effects of motivational regulation strategies (MRS) on cognitive learning and learning engagement for online learning. Data were collected after the end of the first semester in 2020 from a sample of 334 medical students enrolled at a public university school of medicine. Latent profile analysis indicated three subgroups with different motivational regulation profiles: the low-profile, medium-profile, and high-profile groups. Regarding different MRS patterns in the high-profile group, mastery self-talk, performance approach self-talk, and the self-consequating strategy appeared to be most applicable for regulating learners' motivation. Analysis of variance showed that the profile groups with higher levels of MRS use were connected to a higher willingness to use cognitive learning strategies and a higher degree of engagement in online learning. The findings of this study emphasize the use of specific sets of MRS to support learning motivation and the need to design effective self-regulated learning environments in online medical education settings.

온라인 구전정보 수용자의 지각된 정보유용성과 자기효능감이 구전정보 수용의도에 미치는 영향에 관한 연구: 의견고수와 구전수용의 비교 (Investigating the Influence of Perceived Usefulness and Self-Efficacy on Online WOM Adoption Based on Cognitive Dissonance Theory: Stick to Your Own Preference VS. Follow What Others Said)

  • 이정현;박주석;김현모;박재홍
    • Asia pacific journal of information systems
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    • 제23권3호
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    • pp.131-154
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    • 2013
  • New internet technologies have created a revolutionary new platform which allows consumers to make decision about product price and quality quickly and provides information about themselves through the transcript of online reviews. By expressing their feelings toward products or services on virtual opinion platforms, users extend their influence into cyberspace as electronic word-of-mouth (e-WOM). Existing research indicates that an impact of eWOM on the consumer decision process is influential. For both academic researchers and practitioners, investigating this phenomenon of information sharing in online website is essential given the increasing number of consumers using them as sources of purchase decisions. It is worthwhile to examine the extent to which opinion seekers are willing to accept and adopt online reviews and which factors encourage adoption. Discerning the most motivating aspects of information adoption in particular, could help electronic marketers better promote their brand and presence on the internet. The objectives of this study are to investigate how online WOM influences a persons' purchase decision by discovering which factors encourage information adoption. Especially focused on the self-efficacy, this research investigates how self-efficacy affects on information usefulness and adoption of online information. Although people are exposed to same review or comment about product or service, some accept the reviews while others do not. We notice that accepting online reviews mainly depends on the person's preference or personal characteristics. This study empirically examines this issue by using cognitive dissonance theory. Specifically, in the movie industry, we address few questions-is always positive WOM generating positive effect? What if the movie isn't the person's favorite genre? What if the person who is very self-assertive so doesn't take other's opinion easily? In these cases of cognitive dissonance, is always WOM generating same result? While many studies have focused on one direct of WOM which indicates positive (or negative) informative reviews or comments generate positive (or negative) results and more (or less) profits, this study investigates not only directional properties of WOM but also how people change their opinion towards product or service positive to negative, negative to positive through the online WOM. An experiment was conducted quantitatively by using a sample of 168 users who have experience within the online movie review site, 'Naver Movie'. Users were required to complete a survey regarding reviews and comments taken from the real movie page. The data reflected user's perceptions of online WOM information that determined users' adoption level. Analysis results provide empirical support for the proposed theoretical perspective. When user can't agree with the opinion of online WOM information, in other words, when cognitive dissonance between online WOM information and users' preference occurs, perceived self-efficacy significantly decreases customers' perception of usefulness. And this perception of usefulness plays an important role in determining users' intention to adopt online WOM information. Most of researches have been concentrated on characteristics of online WOM itself such as quality or vividness of information, credibility of source and direction of online WOM, etc. for describing effect of online WOM, but our results suggest that users' personal character (e.g., self-efficacy) plays decisive role for acceptance of online WOM information. Higher self-efficacy means lower possibility to accept the information that represents counter opinion because of cognitive dissonance, whereas the people that have lower self-efficacy are willing to accept the online WOM information as true and refer to purchase decision. This study suggests a model for understanding role of direction of online WOM information. Also, our result implicates the importance of online review supervision and personalized information service by confirming switching opinion negative to positive is more difficult than positive to negative through the online WOM information. This implication would help marketers to manage online reviews of their products or services.

디지털상품 관점의 연구성과물 온라인 공표제도 - 사회과학 분야 학술연구성과를 중심으로 - (Online Publication System of Academic Research Paper:From the Viewpoint of Digital Goods in Case of Social Science Field)

  • 박문서
    • 통상정보연구
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    • 제7권3호
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    • pp.3-25
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    • 2005
  • It is high time to prepare the online publication system of academic research paper. Online publications like digital research paper, e-Book, etc. are increased day by day as the information technology(IT) is developing continually. But, the legal aspect of publication system of academic research paper in Korea is not prepared yet. The purposes of this study are to examine the problems on the publication system of academic research paper in the context of digital goods and to frame a policy of legal proceedings in relation to the social science. The methodology used in this paper is theoretical analysis which is examining the case of academic research system and scientific journal in Korea. As a result of this study, following measures are suggested: (1) Legal provisions on the online publication system, that is, "Research Promotion Law of Korea" controlled by KRF(Korea Research Foundation) and MOE(Ministry of Education) should be revised. (2) Solution like software program and DB system proceeding the data on academic research paper should be prepared newly. (3) From the viewpoint of digital goods, both protecting the intellectual property right and settling the reliance upon online publication system should also be considered simultaneously.

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Research on Brand Value Dimensions of Employers: Based on Online Reviews by the Employees

  • XU, Meng
    • The Journal of Asian Finance, Economics and Business
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    • 제9권10호
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    • pp.215-225
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    • 2022
  • This study investigates employees' online reviews, conducts in-depth text topic mining, effectively summarizes the dimensions of employer brand value, and seeks effective ways to build employer brands from a multi-dimensional perspective. This study employs samples of employer reviews, filter keywords according to word frequency-inverse document frequency, builds a review network containing the same keywords, explore the community and summarize the theme dimensions. Simultaneously, it makes a dynamic comparison and analysis of the employer brand value dimension of different industries and enterprises. The study shows that the community exploration theme can be summarized into 11 dimensions of employer brand value, and the dimensions of employer brand value are significantly different across industries and among different enterprises within the industry. The attention to the employer brand value dimension has a significant time change. Various industries pay increasing attention to the dimension of work intensity and career development, while employers pay steady attention to the dimension of welfare benefits. The findings of this study suggest that seeking the heterogeneity of employer brand resources from the multi-dimensional differences and changes is an effective way to improve the competitiveness of enterprises in the human capital market.

소셜미디어 어낼리틱스 기반 서비스품질 평가: 항공산업을 중심으로 (Service Quality Evaluation based on Social Media Analytics: Focused on Airline Industry)

  • 한명기;최병구
    • 경영정보학연구
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    • 제24권1호
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    • pp.157-181
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    • 2022
  • 항공산업의 경쟁이 치열해짐에 따라 효과적인 항공사 서비스 품질 측정은 주요 과제 중 하나가 되었다. 특히 빅데이터 어낼리틱스가 새로운 연구 패러다임으로 각광받게 됨에 따라 소비자가 직접 작성한 온라인 리뷰 분석을 통한 항공사 서비스 품질 측정 연구들이 새롭게 시도되고 있다. 그러나 이러한 연구들은 리뷰 제목을 분석에 활용하지 않았다는 점, 학습 데이터 셋 구축을 위한 레이블링(labeling)에 있어 사람의 개입이 많이 요구되는 지도 학습(supervised learning)에 의존한다는 점, 서비스 품질 차원 분류에 있어 항공사 특성을 고려하지 못한다는 점 등이 문제로 지적되고 있다. 기존 연구의 한계를 극복하기 위해 본 연구에서는 제목과 본문을 포함한 온라인 리뷰 전체를 자가학습(self-training)과 감성 분석을 활용해 AIRQUAL 서비스 품질 차원으로 분류함으로써 객관적이고 정교한 서비스 품질측정을 시도하였으며 이를 기반으로 서비스 품질 차원이 서비스 만족도에 미치는 영향을 파악하였다. 분석 결과 온라인 리뷰로부터 AIRQUAL의 다섯 가지 서비스 품질 차원을 효과적으로 추출할 수 있었으며 각 서비스 품질 차원은 모두 서비스 만족도에 유의한 영향을 미치는 것으로 나타났다. 나아가 리뷰 제목이 서비스 만족도에 미치는 영향 또한 유의한 것으로 파악되었다. 본 연구는 항공산업의 특성을 반영한 서비스 품질 차원 측정 및 이의 효과에 대한 분석이라는 측면에서 학문 및 실무적 의의가 있다.

전자상거래 분쟁해결을 위한 우리나라 온라인 조정제도의 발전방향 (The Directions for the Development of Korean Online Mediation System for e-Commerce Dispute Resolution)

  • 김선광;홍성규
    • 통상정보연구
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    • 제6권2호
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    • pp.43-62
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    • 2004
  • The present study reviewed the meanings of mediation and the roles of mediators, and examined the necessities of online mediation system, prerequisites for the settlement of the system, foreign cases of promoting online mediation and the current state of online mediation in Korea. It also identified problems in the mediation system in Korea and, based on the analysis of problems, discussed directions for the development of Korean mediation system in broad perspective. Directions for the development of Korean online mediation system suggested in this study can be summarized as follows. Firstly, the government must make an unsparing investment in order to activate online mediation system in Korea. Secondly, from the aspect of online mediation procedure, it is necessary to introduce online mediation system in combination with online seal system or certification marks. Thirdly, the judicial circle must take an amicable attitude toward ADR system and, furthermore, it is necessary for the court to be active in introducing various ADR systems. Fourthly, it is necessary to establish an integrated mediation system for the efficiency of mediation and cost saving. Fifthly, mediators must be provided with systematic and exhaustive periodical retraining programs. Lastly, it is necessary to help people to recognize that mediation system is a better service than other forms of dispute resolution procedure and particularly to enhance users' confidence in online mediation through advertising its advantages and safety. Moreover, in order to make e-commerce-related online dispute resolution available to everybody, it is necessary to overcome language barriers by establishing perfect service systems including automatic translation system in the governmental dimension.

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의사결정나무를 이용한 온라인 자동차 보험 고객 이탈 예측과 전략적 시사점 (Customer Churning Forecasting and Strategic Implication in Online Auto Insurance using Decision Tree Algorithms)

  • 임세현;허연
    • 경영정보학연구
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    • 제8권3호
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    • pp.125-134
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    • 2006
  • 본 연구에서는 온라인 자동차보험 고객 이탈 예측에 있어 의사결정나무를 적용하였다. 우리는 본 연구에서 2003년과 2004년 사이에 온라인 자동차 보험을 계약한 고객의 데이터를 이용하여 의사결정나무를 이용해 고객이탈을 예측하였다. 우리는 C5.0 알고리즘에 기반을 둔 의사결정나무의 예측 결과에 대한 비교를 위해 다변량판별분석과 로짓분석을 이용하였다. 분석결과 의사결정나무 알고리즘은 다른 기법보다 예측성과가 매우 뛰어난 것으로 나타났다. 이러한 실증분석 결과는 온라인 자동차 보험에 있어서 마케팅전략 수립에 유용한 가이드라인을 제공해 줄 것이다.

COVID-19 이후 온라인쇼핑 축제기간 중국 소비자의 충동구매행태 영향요인에 관한 실증연구-인식된 가치의 매개 역할을 중심으로 (An Empirical Study on the Influencing Factors of Chinese Consumers' Impulse Buying Behavior During Online Shopping Festivals after COVID 19 - focused on the Meditating Role of Perceived Value)

  • 쉬카이;김우형;조용석
    • 무역학회지
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    • 제46권6호
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    • pp.163-190
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    • 2021
  • The paper studies the impulse buying behavior of Chinese consumers during the online shopping festivals of the specific situations and their influencing factors with empirical analysis. We carried out an empirical analysis on 302 Chinese consumers with shopping experience in the online shopping festival. The study result shows that (1) marketing stimulation, preferential promotion and features of consumers have a significant positive influence on the impulse buying behavior; while the freight reduction has no significant influence on impulse buying behavior; (2) the perceived value has a significant positive influence on the Chinese consumers to have impulse buying behavior; (3) perceived value works as an in the relationship between the marketing stimulation, preferential promotion and features of consumers and the impulse buying behavior, but it has no meditating role between the freight reduction and the impulse buying behavior.

FEROM: Feature Extraction and Refinement for Opinion Mining

  • Jeong, Ha-Na;Shin, Dong-Wook;Choi, Joong-Min
    • ETRI Journal
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    • 제33권5호
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    • pp.720-730
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    • 2011
  • Opinion mining involves the analysis of customer opinions using product reviews and provides meaningful information including the polarity of the opinions. In opinion mining, feature extraction is important since the customers do not normally express their product opinions holistically but separately according to its individual features. However, previous research on feature-based opinion mining has not had good results due to drawbacks, such as selecting a feature considering only syntactical grammar information or treating features with similar meanings as different. To solve these problems, this paper proposes an enhanced feature extraction and refinement method called FEROM that effectively extracts correct features from review data by exploiting both grammatical properties and semantic characteristics of feature words and refines the features by recognizing and merging similar ones. A series of experiments performed on actual online review data demonstrated that FEROM is highly effective at extracting and refining features for analyzing customer review data and eventually contributes to accurate and functional opinion mining.

온라인 구매후기에 나타난 소비자의 비건 패션제품 평가 차원 (Evaluation of Vegan Fashion Products by Consumers in Online Review)

  • 정지운;윤소정
    • 한국의류산업학회지
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    • 제25권4호
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    • pp.419-428
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    • 2023
  • This study examines customer reviews from online stores of Korean vegan fashion brands to determine the qualities that customers value in vegan fashion items. For this purpose, we conducted a case study of online reviews-2,285 reviews were collected and analyzed. The results are as follows: The clothing evaluation criteria for vegan fashion products can be divided into four categories: aesthetics, material characteristics, affordability, and characteristics. This suggests that evaluation standards for vegan fashion items operate at multiple levels. The animal welfare aspect of the product was the most important factor, followed closely by how well the clothes fit. High-quality vegan materials and the use of recycled materials that are environmentally friendly were emphasized. The findings of this study suggest that even for vegan products, stylistic features remain an essential component of fashion items. To understand the main aspects of clothing evaluation criteria in the current vegan fashion market, this study differs from other studies in that it examined online reviews of vegan fashion brands. This comprehensive analysis contributes to a deeper understanding of customer preferences and highlights the importance of ethical considerations alongside style in the evaluation of vegan fashion items, providing valuable insights for the industry. Moving forward, this study is significant in suggesting that vegan fashion brands should develop their products as well as their brands, capitalizing on the demand for ethically conscious and stylish options.