• 한국컴퓨터정보학회논문지
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• 제28권8호
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• pp.39-48
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• 2023

본 연구는 의류의 디자인 간 치수의 불일치와 비표준화로 인해 온라인 구매 시 발생하는 치수 선택의 오류 문제를 해결할 수 있는 방안을 제시하기 위해 수행되었다. 본 논문은 구매자에게 개인화된 치수를 제시할 수 있는 기계 학습 기반 추천 시스템의 구현 방안을 다루고 있다. 온라인 상거래로부터 발생된 구매 데이터를 사용하여 비음수 행렬 분해(NMF), 특이값 행렬 분해(SVD), k-최근접 이웃(KNN), 공동 클러스터링(Co-Clustering) 등 여러 검증된 협업 필터링 알고리즘을 훈련하였고, 이들 간에 성능을 비교하였다. 연구 결과, 비음수 행렬 분해 (NMF) 알고리즘이 다른 알고리즘들보다 뛰어난 성능을 보임을 확인할 수 있었다. 동일한 계정을 사용하는 여러 구매자가 포함되는 구매 데이터의 특성에도 불구하고, 제안 모형은 충분한 정확도를 보였다. 본 연구의 결과는 치수 선택의 오류로 인한 반품률을 감소하고 전자상거래 플랫폼에서의 고객 경험을 향상시키는 데 기여할 것으로 기대된다.

• 디지털콘텐츠학회 논문지
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• 제18권5호
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• pp.821-829
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• 2017

인터넷의 발달과 모바일 기기의 생활화로 인하여 쇼핑 시장에 큰 변화가 일어났다. 소비자들은 직접 방문해야하는 오프라인 쇼핑보다 직접 방문할 필요 없이도 옷을 구매할 수 있는 온라인 쇼핑에 더욱 편리함을 느껴 온라인 쇼핑을 더 많이 이용하게 되었다. 온라인으로 하는 쇼핑은 편리하고 쉽게 구매할 수 있다는 장점이 있지만 자신에게 어울리는 옷인지 판단하기 힘들고 옷을 잘못 살 수가 있다는 단점이 있다. 본 논문에서는 사용자의 전신사진을 이용하거나 신체 사이즈에 맞는 모델을 제공하여, 그 모델에 옷을 입어볼 수게 하는 앱을 제안한다. 제안하는 앱은 사용자가 가상으로 자신의 몸에 옷을 코디하는 것을 볼 수 있게 함으로써, 스마트한 구매를 유도할 수 있다.

• Asian Journal of Business Environment
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• 제8권3호
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• pp.5-12
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• 2018

Purpose - The purpose of current paper is to identify features of advertisements at social media that generate the ad-click and to further identify if these advertisements lead to purchase. If no purchase is made, then reasons for not making purchase are identified. Users' purchase experience after users clicked at advertisements are also studied. Research design, data, and methodology - Research design followed is exploratory research, where various factors leading to ad-clicks and generating purchase at social media platform were explored. Raw data was gathered by means of survey among a sample of 185 respondents in India using online structured questionnaire. GLM model and multinomial regression were used to analyze the data. Results - Several factors including endorsement by friends, advertisement aesthetics, product reviews, and aggressive pricing played major role in generating ad-clicks. Major impediment to purchase on were product misrepresentation in advertisement, false discounts, and site security. Female users clicked more on social media advertisements and made more purchases compared to their male counterpart. Conclusions - Social media advertisements have significant positive effect on buying behavior of online customers. Transactions culminating from social media ad-click generated significant positive experience for social media users. Thus, social media can be effective marketing tool.

• International journal of advanced smart convergence
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• 제10권4호
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• pp.183-197
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• 2021

Xiaohongshu is called China's Instagram and is leading overseas product purchases and culture sharing. The purpose of this study is to investigate the structural relationship between Xiaohongshu service quality, emotional response perceived by users, and adhesion to confirm the impact on Xiaohongshu's adhesion at a time when non-face-to-face activities due to COVID-19 have increased. This study distributed and collected questionnaires from October 1st to October 7th, 2021, targeting 210 online shopping mall users. The research results were derived from a total of 206 questionnaires, excluding 4 questionnaires such as omission of record contents, and the causal relationship of the existing PAD model was attempted to be reported by revising and supplementing the existing PAD model. As a result of the study, first, it was confirmed that design among service quality had a positive effect only on ventilation during the user's emotional response. Second, it was confirmed that information among service quality had a positive effect on pleasure and ventilation among users' emotional responses. Third, it was found that security among service quality had a positive effect on pleasure among users' emotional responses. Finally, it was found that pleasure and ventilation had a positive effect on adhesion in the user's emotional response. Based on this result, it is expected that it will be used for operation on other online platforms than the plan for the development of Xiaohongshu.

• 한국멀티미디어학회논문지
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• 제25권5호
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• pp.721-729
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• 2022

The pandemic of COVID-19 has led "E-commerce+ Live streaming", the new form of retail business, development rapidly. And more and more consumers choose to buy commodities in E-commerce live streaming. According to the related investigation at home and abroad, the purchase intention and WOM intention are two important measuring factors of the effect of the direct transmission of e-commerce. In previous research, the author proved that IWOM has become an important reference for consumers to make online purchases. In this study, the author mainly focus on the impact of online WOM on consumer intention. Based on the Involvement Theory, this paper proposes a model of the influence of IWOM on WOM intention in e-commerce live broadcast which is adjusted by the product involvement degree. The results show that the characteristics of anchor, the quantity and quality of IWOM, the prescription of IWOM, the difference of IWOM and the intention of WOM are positively regulated by the product involvement. However, product involvement did not play a moderating role between relationship strength and WOM intention.

• 한국멀티미디어학회논문지
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• 제25권2호
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• pp.382-389
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• 2022

In China, E-commerce live broadcast has emerged as the most popular and innovative online shopping form for today's consumers, and its "real-time interactive" feature can compensate for the communication delays of general online shopping. Based on the author's previous research it has been demonstrated that, in the E-commerce live broadcast environment, Internet Word of Mouth (IWOM) has become an important reference for consumers when making purchases. In this paper, we reconstructed the "IWOM-Purchase Intentions" model and use interaction (Auchor-Audience and Audience-Audience) as a mediating variable to empirically investigate the impact of IWOM on purchase intentions in E-commerce live broadcast. The data were collected through a questionnaire survey of individuals who had experience in E-commerce live broadcast and 250 valid data were obtained and analyzed by SPSS21.0. The results show that: the interaction (Auchor-Audience) acts as a mediator between IWOM (strength of relationship; word-of-mouth quality and word-of-mouth timeliness) and purchase intention; And the interaction (Audience-Audience) acts as a mediator between word-of-mouth timeliness on purchase intention, but has no significant mediation on the impact on the strength of relationship and word-of-mouth quality to purchase intention. On this basis, recommendations are made for the implementation of IWOM marketing strategies for E-commerce live broadcast platforms and anchors.

• 디지털산업정보학회논문지
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• 제19권3호
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• pp.193-211
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• 2023

This study explores consumer perceptions of the Metaverse, a new concept emerging post-pandemic. It applies the Technology Acceptance Model and Theory of Reasoned Action to examine how perceived usefulness, ease of use, attitudes, subjective norms, and intentions to adopt new technology are connected. The study analyzes samples obtained from a self-administered online survey, assessing experienced and inexperienced individuals to compare their perceptions toward Metaverse in the food service industry. The data is processed with SPSS and AMOS, utilizing factor analysis and structural equation modeling. Results show perceived usefulness and ease of use influencing attitudes, which, along with subjective norms, impact behavioral intentions, supporting hypotheses. As online experiences grow, Metaverse marketing could affect dining behaviors and purchases. The study offers insights for food service companies to enhance behavioral intentions, contributing to Metaverse advancement.

• 한국유통학회지:유통연구
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• 제12권3호
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• pp.69-90
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• 2007

본 연구는 소비자의 구매과정을 정보탐색 및 구매결정 단계로 나누어 각각의 단계에서 소비자가 온라인 또는 오프라인 채널을 선택하는 행동에 영향을 주는 요인을 분석하였으며 어떤 요인이 채널 전환(온라인 탐색$\rightarrow$오프라인 구매, 오프라인 탐색$\rightarrow$온라인 구매)을 가져오는지 검증하였다. 영향 요인으로는 소비자 개인 특성, 제품 특성, 구매 상황과 관련된 10개 변수를 고려하였으며, 순차적 로짓(sequential legit) 기법을 사용하여 실증 분석한 결과를 요약하면 다음과 같다. 정보탐색 단계에서는 소비자의 채널에 대한 지식이 채널 선택에 영향을 미쳤으며 쇼핑에서 재미를 추구하거나 제품에 대한 관여도가 높은 경우 오프라인 채널을 선택할 가능성이 높게 나타났다. 반면에 온라인으로 쇼핑한 경험이 많은 소비자들은 온라인에서 정보를 탐색하는 경향이 높았다. 구매 단계의 검증결과는 탐색 채널에 따라 다르게 나타났다. 소비자가 온라인에서 정보를 탐색한 경우, 온라인 쇼핑경험이 많거나 가격추구의 쇼핑 가치를 크게 느끼거나 시간적 여유가 없는 소비자일수록 온라인에서 구매하는 경향이 높았던 반면에, 필요한 정보의 양이 많거나 제품에 대한 관여도와 인지된 위험이 높은 소비자는 구매 단계에서 오프라인 채널로 전환하였다. 한편 소비자가 오프라인에서 정보를 탐색한 경우, 쇼핑에서 편의나 재미를 추구하는 소비자와 시간적 여유가 없는 소비자일수록 오프라인에서 구매할 가능성이 높았고, 온라인 쇼핑경험이 많은 소비자는 구매 채널을 온라인으로 전환하는 경향이 높았다. 본 연구의 분석결과는 정보탐색 및 구매 단계에서 채널 선택에 영향을 주는 요인이 서로 다름을 보여주었으며 두 개의 채널을 모두 제공하는 유통 업자에게 매우 유용한 실무적 시사점을 제공한다.

• 한국IT서비스학회지
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• 제18권5호
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• pp.183-191
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• 2019

The purpose of this study is to compare the impulsive purchasing tendency of Korean and U.S. college students. In particular, the study examined the effects of self-regulated learning and self-regulated consumption on college students' impulsive buying tendency. A total of 680 valid samples were obtained from online self-reported surveys in Korea and the United States. Both self-regulated learning and self-regulated consumption (self-control and self-supervision) were higher in US college students than Korean students. Self-regulated learning did not influence impulsive purchasing tendency. However, the impulsive purchasing tendency increased as the level of self-supervision among self-regulated consumption decreased. When purchases were made in stores, impulsive purchasing tendency increased in both South Korea and the US. Therefore, it is necessary to make efforts to decrease the impulsive purchasing tendency by fostering self-regulated consumption capacity of college students through consumer education.

• 지식경영연구
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• 제18권4호
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• pp.97-118
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• 2017

Thanks to the development of social media, general users become information and knowledge providers. But customers also feel difficulty to decide their purchases due to numerous information. Although recommender systems are trying to solve these information/knowledge overload problem, it may be asked whether they can honestly reflect customers' preferences. Especially, customers in book market consider contents of a book, recency, and price when they make a purchase. Therefore, in this study, we propose a methodology which can reflect these characteristics based on topic modeling and provide proper recommendations to customers in book market. Through experiments, our methodology shows higher performance than traditional collaborative filtering systems. Therefore, we expect that our book recommender system contributes the development of recommender systems studies and positively affect the customer satisfaction and management.