• 유통과학연구
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• 제14권8호
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• pp.67-75
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• 2016

Purpose - This paper aims to measure the overall satisfaction of online grocery shopping and identify the quality components of online grocery delivery service. Furthermore, we examine the relationship between service quality, customer loyalty, customer satisfaction and intention of repurchase. Research design, data, and methodology - To test hypotheses, data was collected using questionnaires from online grocery shopping customers living in Korean local regions (Daejeon, Cheonan, Sejong). Quantitative research is applied using confirmative factor analysis and multiple linear regressions. Results - On the whole, customers are satisfied with the online grocery shopping. We found that convenience and reliability of grocery delivery service have a positive effect on the customer loyalty and customer satisfaction. Furthermore, we found that customer satisfaction has a mediating effect between convenience, reliability and customer loyalty. However, responsiveness of grocery delivery service does not have a positive effect on the customer loyalty and customer satisfaction. Conclusions - Since the quality of groceries are very sensitive to time and difficult to standardize, we need to analyze the quality components of delivery service unlike other commodities and find relationships with customer satisfaction, customer loyalty and repurchase intention. The results of research will contribute to providing satisfactory service and capturing loyal customers in retail industry.

• 한국산업융합학회 논문집
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• 제27권3호
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• pp.535-546
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• 2024

This research aims to develop a model to objectively and quantitatively measure the skill level of aircraft body assembly workers. Because aircraft body assembly is predominantly a manual process, skills management is a key factor of manufacturing competitiveness. Currently, skills management relies on the subjective judgment of supervisors, which lacks objectivity and reliability. As a remedy, this study proposed a systematic skill management model based on objective and quantitative evaluation criteria. By considering prior research, we developed an evaluation model that takes into account both expertise and versatility of a worker. The model selected five major tasks required for aircraft body assembly and established evaluation criteria considering the difficulty and maturity of each task. We then conducted a pilot evaluation with over 200 workers in four SMEs to validate the practicality and effectiveness of the model. Consequently, we identified and addressed the limitations of the existing evaluation method, subdivided the skill levels based on the performance capabilities of each task, and proposed a career growth path. The developed evaluation model offers critical data for executives and managers to determine work assignments, education, training, performance incentives, and wages. It is expected to enhance the attraction of new talent and systematize skills management in aviation manufacturing in the future.

• 한국군사과학기술학회지
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• 제12권3호
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• pp.309-316
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• 2009

The risk management is a method to identify and to handle risk factors. In this paper, we introduce a methodology that can be used to measure of system's performance risk by combining system's TPM(technical performance measures) in the R&D(research and development) program for defense acquisition. By applying the suggested procedure, we can monitor risk trends in R&D program by calculation of system's overall TPM and find out where management should target to reduce or remove the system's performance risk.

• 한국안전학회지
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• 제34권5호
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• pp.63-71
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• 2019

Work Guideline of Construction Quality Management was revised in July 2017, and it has changed the perception of scaffolding in South Korea. The on site investigation and survey was performed on manufacturers, leasing companies, and quality inspection agencies regarding the compliance with the guideline for the scaffolding and the related components brought to the site. Moreover, the related guidelines and identified unsatisfactory quality management items were analyzed by each subject. As a result, the major factors that cause the problems were reasonably deducted. The related regulations to prohibit the delivery of faulty scaffolding components to the construction site in order to secure the safety of the temporary structure was suggested.

• 한국인터넷방송통신학회논문지
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• 제12권2호
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• pp.233-241
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• 2012

프로젝트 관리의 목표는 프로젝트를 성공하기 위함이다. 그러나 프로젝트 수행 결과가 성공이라고 명확히 판단할 수 있는가? 또한 판단 결과에 고객과 개발자 모두 동의하는가? 성공과 실패에 대한 정의와 판단 척도들에 대해 다양하게 제시되고 있으나 명확한 분류 기준이 없다. 본 논문은 개발 성공을 결정하기 위한 판단척도들을 살펴보고, 프로젝트의 성공과 실패에 대해 재정의한다. 이러한 정의에 의해 프로젝트 수행 결과를 판단하는 척도와 기준을 제시한다. 제시된 판단 척도와 기준을 적용할 경우, 성공과 실패를 분류하는데 고객과 개발자간의 불협화음을 줄일 수 있을 것이다.

• KSII Transactions on Internet and Information Systems (TIIS)
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• 제9권4호
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• pp.1424-1440
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• 2015

It is a challenging problem to search the intended images from a large number of candidates. Content based image retrieval (CBIR) is the most promising way to tackle this problem, where the most important topic is to measure the similarity of images so as to cover the variance of shape, color, pose, illumination etc. While previous works made significant progresses, their adaption ability to dataset is not fully explored. In this paper, we propose a similarity learning method on the basis of probabilistic generative model, i.e., probabilistic latent semantic analysis (PLSA). It first derives Fisher kernel, a function over the parameters and variables, based on PLSA. Then, the parameters are determined through simultaneously maximizing the log likelihood function of PLSA and the retrieval performance over the training dataset. The main advantages of this work are twofold: (1) deriving similarity measure based on PLSA which fully exploits the data distribution and Bayes inference; (2) learning model parameters by maximizing the fitting of model to data and the retrieval performance simultaneously. The proposed method (PLSA-FK) is empirically evaluated over three datasets, and the results exhibit promising performance.

• 한국경영과학회지
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• 제38권4호
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• pp.95-112
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• 2013

Information system (IS) security continues to present a challenge for firms. Especially, IT security accident is recently taking place successively in the financial sector. Thus, a comprehensive measure on this is demanded. A large part of a research on security relies upon technical design in nature and is restrictive in a consideration of person and organizational issue. To achieve a goal of firm security, it is possible with an effort of organizational management and supervision for maintaining the technical and procedural status. Based on a theory of accountability, we propose that the security countermeasures of organization lead to an increase in accountability and reduction in risk of IT security in a financial firm and further to firm performance like promotion in firm reliability. In addition, we investigate which difference a theoretical model shows by comparison between South Korean and American financial firms. As a result of analysis, it found that South Korea and America have significant difference, but that a measure on the financing IT security is important for both countries. We aim to enhance interpretability of a research on security by comparatively analysis between countries and conducting a study focus on specific firm called financial business. Our study suggest new theoretical framework to a research of security and provide guideline on design of security to financial firm.

• 한국물환경학회지
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• 제25권3호
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• pp.386-393
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• 2009

This study was carried out to assess water quality and to introduce the management measures for water quality improvement with the collected data from 87 agricultural reservoirs in Han river watershed. According to the water quality criteria (WQC) for lake based on the COD, TP, TN and chl.a concentration, 18, 16, 4 and 19 of 87 reservoirs exceed class IV, respectively. Based on the trophic state index (TSI) with chl.a concentration, 51 of selected reservoirs appeared to be eutrophic. Phosphorus was limiting nutrient on algal growth in 58 reservoirs. TP, chl.a and COD concentration in 23 of 49 agricultural reservoirs with chl.a concentration ${\geq}25{\mu}g/L$ and eutrophic exceed class IV by WQC. Also, the mean depth in 21 of 23 reservoirs was below 5m. Our results suggest that advanced wastewater treatment and crop land control in watershed of reservoirs with TP concentration ${\geq}0.1mg/L$ would be a effective tool to improve water quality. Dredging would to be effective measure in reservoirs with mean depth < 5 m and relatively old age. In reservoirs with chl.a concentration ${\geq}50{\mu}g/L$, application of technique such dissolved air flotation (DAF) and P inactivation be effective to improve water quality by removing particulate matters in water column. The management measure to control inflow such as sedimentation basin, Pre-dam and diversion would to be application in reservoirs with shallow depth, while large watershed and surface area.

• 한국전자거래학회지
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• 제26권4호
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• pp.15-36
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• 2021

국제 항공 시장이 꾸준히 성장함에 따라 항공업계의 경쟁이 더욱 심화되고 있다. 경쟁 우위의 원천을 얻기 위해 서비스의 품질 평가는 필수적이며, 이에 다양한 연구에서 고객 리뷰를 바탕으로 서비스 품질을 측정하는 시도를 지속해 왔다. 그러나 고객 리뷰 데이터를 기반으로 기대와 지각 수준의 차이를 파악하고 전략적 방향을 제시하는 연구는 미흡한 실정이다. 본 연구에서는 항공사 서비스를 대상으로 차원별 중요도를 머신러닝을 통해 측정하고, 차원별 지각 수준을 감성분석을 통해 분석한다. 차원별 중요도와 지각 수준의 결과를 활용하여 항공사별 서비스의 성과를 측정하기 위한 전략 매트릭스를 제시하고, 이를 통해 각 항공사의 품질 분석을 수행한다. 본 연구는 항공사의 고객만족을 결정하는 중요한 요인을 파악하는 동시에, 각 항공사의 현재 서비스 수준을 파악하는 틀을 제시함으로써 서비스 품질 평가의 중요한 도구로 활용될 수 있다.

• 한국재난정보학회 논문집
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• 제19권4호
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• pp.882-896
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• 2023

연구목적: 국가산업단지 공장시설물이 보유한 내진설계의 잠재적 위험과 안전지도 및 점검의 미비점을 효과적으로 향상시킬 수 있는 안전관리 및 내진보강대책 마련을 목적으로 한다. 연구방법: 본 연구에서는 국가산업단지의 지진재난 대비 안전관리 현황 및 관리체계 등 지진재난 안전관리 전반에 관한 조사·분석을 통해 문제점 및 개선방안을 도출하였고, 국가산업단지 내 입주기업체 내진설계 실태조사를 실시하여 시설유형과 구조적 특성에 기반한 개선방안을 제시하였다. 연구결과: 결론적으로 국가산업단지 지진재난 대비 안전관리 및 내진보강에 대한 문제점을 정리하여 4가지 유형별(내진성능 평가 및 관련 제도 보완, 입주기업 및 지자체 권한, 내진보강 및 안전관리 지원대책, 조직의 역량강화)로 개선방안을 도출하였다. 결론: 이를 기반으로 국가산업단지 입주기업이 지진재난을 대비하여 추진해야 하는 내진보강 대책을 마련하였으며, 각 대책별 세부적인 방안을 제시하였다.