• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.2
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• pp.63-79
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• 2011

This study tried to provide users with customized services by applying the CRM theory of the MyLibrary functions of the academic library system. The first data were collected through documentary survey and homepage survey, and case study of domestic and overseas college libraries was performed and 3 systems among academic library systems were selected to conduct a survey with their librarians and users of the academic libraries. It was found that librarians in charge of each function of services didn't much utilize information data of users created in the MyLibrary functions. As for an improvement method, it was suggested that systematic management to raise recognition on CRM and utilize it as feedback data is required in order to provide high quality services as well as customized information services to users based on data created in MyLibrary.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.12 no.1
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• pp.101-115
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• 2001

The library information service which uses a web is active. But users feel difficulty to use library homepage's content, because many content are accumulated in the library homepage very rapidly. So users want to be customized and personalized the various content which it provides from library home page. The MyLibrary is founded in customization and personalization of library's content. This MyLibrary is suitable for large library. But the MyLibrary can be used as the tool for digital reference service.

• Journal of the Korean Society for information Management
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• v.19 no.2
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• pp.131-158
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• 2002

The purpose of this study is to suggest the basic data for providing library information services of high quality with clients, by designing the model of MyCyberLibrary and evaluating it. The model of MyCyberLibrary was constructed based on the survey results on the information-seeking behavior of users and on the review of the existing mylibraries'functions. The model is implemented into the prototype system which consists of nine modules. Finally, we evaluated the proposed system via mail questionnaires, and proposed three suggestions to make this system a much more comprehensive and effective one.

• Journal of Korean Library and Information Science Society
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• v.44 no.2
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• pp.117-136
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• 2013

This study was intended to seek ways to be social of 'My shelf' service functions based on book reviews and tags that have recently been adopted into the academic library OPAC. To that end, this study conducted case examinations of 'My self' services in the local and overseas organizations and the component elements of contents and systems functions were analyzed from the 'My shelf' service models. Thereby 9 contents information areas were set up for 'My shelf' services.

• Proceedings of the Korean Society for Information Management Conference
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• 2001.08a
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• pp.55-60
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• 2001

최근 WWW 환경에서 콘텐츠들이 대량으로 제공되는데 이용자들은 이러한 정보과잉으로 인해 정보를 제대로 소화하지 못하고 있는 형편이다. 따라서 본고에서는 가상 공간에서 개인별 맞춤 정보서비스를 제공하는 전문도서관 MyLibrary(MrCyberLibrary)의 모델을 제시하고자 한다. MrCyberLibrary는 각 연구원의 프로젝트들을 지원하는 My Project, 관심있는 전자저널을 선택하여 링크시키고 최신호가 나오면 New 표시가 나타나는 My Favorite Journal 등을 포함하여 각종 도서관 정보(대출 이력, 예약, 연체) 확인과 희망도서/원문복사 신청 조회를 할 수 있는 모듈들로 구성된다.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.21 no.3
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• pp.45-56
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• 2010

This study examines the status of websites operation among libraries affiliated to the Korean Medical Library Association, compares and analyzes website menu organization and information service contents of 29 medical libraries that currently run websites. The followings are results of this study. 1) the main menu of medical library websites is arranged with 'Search for Library Materials, Electronic Resources, Library Service, My Library, Library Guide, and the Bulletin Board.' 2) 15 services were selected as the main information service provided from the medical library website. 3) the information service that was provided from the most institutions was 'Document Copy/ Interlibrary Loan,' followed by 'Loan Reservation/Renewal, Request Library Purchase Book, Off-campus Access, User Education, Reference Resources, Q&A Board, Our Library Pubmed, and Dissertation Submission' in this order.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.2
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• pp.183-201
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• 2020

There is an increasing demand for services utilizing various data such as social data, public data, and personal information. In particular, the United States and the Korean government are working in various ways to utilize My Data. In 2019, the Financial Services Commission in Korea intends to expand financial services using personal information through MyData. This paper will examine MyData issues of the US and European governments and propose ways to promote MyData in Korea in terms of data compatibility and data quality.

• Journal of Korean Library and Information Science Society
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• v.54 no.1
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• pp.115-142
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• 2023

The purpose of this study is to classify the quality attributes of service quality for the elderly in public libraries, derive satisfaction coefficients and dissatisfaction coefficients, and present the priority improvement of service quality. To this end, a survey was organized with 22 questions from LibQUAL+ for elderly users who use library in uiseong-gun, gyeongsangbuk-do. Quality factors for service were classified into three areas of LibQUAL+ based on the kano model, and the satisfaction index and dissatisfaction index felt by users for each service quality were calculated through timko's customer satisfaction coefficient. Based on this, a Potential Customer Satisfaction Improvement index (PCSI index) was obtained to determine how much user satisfaction can be improved when actual requirements are met. As a result of classification of quality attributes of service quality, it was classified into 9 attractive quality, 7 one-dimensional quality, 1 indifference quality, and 5 must-be quality. In the improvement ranking for service, the first place was 'making electronic resources accessible from my home or office', the second place was 'print and/or electronic journal collections I require for my work' and the third place was 'a library web site enabling me to locate information on my'. It is expected that the study results can be used to present quality factors that should be managed and improved first when providing services for the elderly.

• Journal of Information Management
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• v.32 no.1
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• pp.1-22
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• 2001

In traditional environment, user must search each journal OPAC, bibliographic DB, and full-text DB and E-Journal separately until user finds scientific and technology informations that he needs. The purpose of this study is to build one-click service system of Journals that supports integrating search. This system provides various functions, such as, journal browsing, journal search, article search, alert function, my library, document delivery service by integrating databases and electronic journals. Users search all information sources through journal OPAC and acquire journal full-text by single interface.

• Journal of Korean Library and Information Science Society
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• v.30 no.3
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• pp.385-404
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• 1999

Librarians, who work for University libraries in Korea experience a lot of confusion and difficulties because of rapidly-changing technological conditions and under-developed understanding of the University Libraries' full potential on the part of the users. I present the concept of 'Subject Services' as an approach which librarians could use to overcome these difficulties in their own way. The 'Subject Services' refers to the 'subjectized' collection development and reference services, which can more specifically address the users' needs. To make this idea more concrete, I selected Pusan National University Library as the case of my qualitative research. And I made use of various research techniques such as 'participant observation' and 'ethnographic interview'. After looking into the case library in depth, I found that the concept of 'Subject Specialist'. a person who has double master's degrees including that of library and information science, is more suitable to the University Libraries in Korea at the present developmental stage. At the end of this article, propose that the development of Core Collections, the improvement of subject-oriented reference services and the continuing education of librarians should be emphasized.