• Title/Summary/Keyword: Multi-dimensional Quality Model

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Characterizing the Logistics Service Qualities of Container Port using the Kano Model - A Case of Gwangyang Port - (Kano모형을 이용한 컨테이너부두의 물류서비스 품질특성 분석 - 광양항을 대상으로 -)

  • Bae, Jongwook;Park, Byungin
    • Journal of Korea Port Economic Association
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    • v.29 no.1
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    • pp.1-22
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    • 2013
  • Logistics service is one of the most frequently addressed competitive edges exercised by container terminals that face fierce competition. Many of researches have tried to assess the logistics service quality and attempted to propose the strategic ways to manage it. However, it has been known that quality is a multi-dimensional construct and not all quality attributes are viewed as equally important to customers. Each quality attribute has different implications for customer satisfaction. Timko (1993) has developed customer satisfaction (CS) coefficient based on Kano model. The CS coefficient is indicative of how strongly a service quality may influence customer satisfaction. This study attempted to identify the satisfying/dissatisfying quality factors using Kano model and CS coefficient. In so doing, several satisfying and dissatisfying quality attributes in logistics service quality were identified.

A Study on Formulating the Classification Model for Smartphone's Satisfaction Factors (스마트폰 만족요인 분류 모델 수립에 관한 연구)

  • Zhu, Bo;Kim, Tae-Won;Kim, Sang-Wook
    • Information Systems Review
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    • v.13 no.3
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    • pp.47-63
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    • 2011
  • The rapid spread of the Smartphone usage among the public has brought great changes to the overall society. Aiming to gain their competitiveness with better Smartphone service quality, manufacturers are endeavoring to keep the pace with the popularization of mobile internet and social changes. Researches on the Smartphone service quality are actively undergoing in the academic circles as well. A great many of studies ranging from the past mobile services to the recent Smartphone services have thus far focused on proposing the systematic arrangement and the typology in terms of service quality, which in turn have provided the theoretical foundation and broaden the scope of comprehension. Besides technical aspects of the mobile and Smartphone services, the earlier studies in the behavioral domain, however, only took into considerations the positive aspect of users' satisfaction with the quality of services via new media devices like Smartphone. The rationale behind this mainly comes from the assumption that as the opposite definition of satisfaction is dissatisfaction, the services are not adopted if dissatisfied. However, it is not always true to conclude that service users are satisfied when the service is functionally fulfilled and dissatisfied otherwise. That is because there exist some cases that quality attributes provide satisfaction when achieved fully, but do not cause dissatisfaction when not fulfilled. And there also exist other cases that quality attributes are taken for granted when fulfilled but result in dissatisfaction when not fulfilled. To account this multi-dimensional feature of service quality attributes in relation with user satisfaction, this study took advantage of Kano model following the identification of a set of the Smartphone service quality attributes by investigating the previous studies. Categorizing of the service quality elements reflecting the customers' needs would perhaps help manage Smartphone service quality, enabling business managers to identify which quality attributes more emphasis to put on and what strategy to establish for the future.

The Effect of Extrinsinc Cues on the Clothing Products Evaluation (의류상품평가에 대한 외재적 단서의 영향)

  • 이선재
    • Journal of the Korean Society of Costume
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    • v.43
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    • pp.125-142
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    • 1999
  • This research was aimed to present a model of clothing products evaluation nd to classify the effect of extrinsic cues on clothing products evaluation. In order to accomplish following subjects were established. First it is to find the effect of extrinsic cues -price brand store - on perceived quality perceived risk perceived value and purchase intention of clothing products. Second it is to formulate a model of clothing products evaluation and find the relation among the variables such as extrinsic cues perceived quality perceived risk perceived value and purchase intention. This research was mainly divided into theoretical and empirical part. In the theoretical part previous theories and studies on clothing products cues clothing products evaluation perceived quality perceived risk and perceived value were examined to establish a research model and to present a theoretical frame for clothing products evaluation. In the empirical research a questionnaire was developed and statistical data were collected from during July 1997. The subjects were 862 women in the age of 20-35 living in Seoul and kyungki region. SAS and LISREL were used to analyze the collected data. frequency percentage factor analysis ANOVA duncan test correlation analysis regression analysis and LISREL were applied. The results of this research are as follows: First perceived quality consists of performance quality external quality and utility quality in a form of multi dimensional structural. Perceived risk is structured by social/resultant risk financial/fashionable risk and performance/management risk. Second this research proved that extrinsic cues are influenced by each individual variable and extrinsic cues interact with each other through the variable. The perceived quality is influenced most by price Among the perceived risk social/resultant risk by brand financial/fashionable risk by price and performance/management risk by store. respectively. Perceived value is inflenced by price and brand. Third in evaluating process consumer use extrinsic cues to first formulate perceived quality and perceived risk of clothing products and then formulate perceived value ot decide on purchase intention.

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Quality Analysis of Three-Dimensional Geo-spatial Information Using Digital Photogrammetry (수치사진측량 기법을 이용한 3차원 공간정보의 품질 분석)

  • Lee, Hyun-Jik;Ru, Ji-Ho;Kim, Sang-Youn
    • Journal of Korean Society for Geospatial Information Science
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    • v.18 no.4
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    • pp.141-149
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    • 2010
  • Three-dimensional geo-spatial information is important for the efficient use and management of the country and the three-dimensional expression and analysis of urban projects, such as urban plans devised by local governments and urban management. Thanks to the revitalization of the geo-spatial information service industry, it is now being variously used not only in public but also private areas. For the creation of high-guiltily three-dimensional geo-spatial information, emphasis should be placed on not only the quality of the source image and three-dimensional geo-spatial model but also the level of visualization, such as level of detail and texturing. However, in the case of existing three-dimensional geo-spatial information, its establishment process is complicated and its data are not updated frequently enough, as it uses ready-created digital maps. In addition, as it uses Ortho Images, the images exist Relief displacement. As a result, the visibility is low and the three-dimensional models of artificial features are simplified to reach LoD between 2 and 3, making the images look less realistic. Therefore, this paper, analyzed the quality of three-dimensional geo-spatial information created using the three-dimensional modeling technique were applied using Digital photogrammetry technique, using digital aerial photo images by an existing large-format digital camera and multi-looking camera. The analysis of the accuracy of visualization information of three-dimensional models showed that the source image alone, without other visualization information, secured the accuracy of 84% or more and that the establishment of three-dimensional spatial information carried out simultaneously with filming made it easier to gain the latest data. The analysis of the location accuracy of true Ortho images used in the work process showed that the location accuracy was better than the allowable horizontal position accuracy of 1:1,000 digital maps.

Development of a prediction model relating the two-phase pressure drop in a moisture separator using an air/water test facility

  • Kim, Kihwan;Lee, Jae bong;Kim, Woo-Shik;Choi, Hae-seob;Kim, Jong-In
    • Nuclear Engineering and Technology
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    • v.53 no.12
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    • pp.3892-3901
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    • 2021
  • The pressure drop of a moisture separator in a steam generator is the important design parameter to ensure the successful performance of a nuclear power plant. The moisture separators have a wide range of operating conditions based on the arrangement of them. The prediction of the pressure drop in a moisture separator is challenging due to the complexity of the multi-dimensional two-phase vortex flow. In this study, the moisture separator test facility using the air/water two-phase flow was used to predict the pressure drop of a moisture separator in a Korean OPR-1000 reactor. The prototypical steam/water two-phase flow conditions in a steam generator were simulated as air/water two-phase flow conditions by preserving the centrifugal force and vapor quality. A series of experiments were carried out to investigate the effect of hydraulic characteristics such as the quality and liquid mass flux on the two-phase pressure drop. A new prediction model based on the scaling law was suggested and validated experimentally using the full and half scale of separators. The suggested prediction model showed good agreement with the steam/water experimental results, and it can be extended to predict the steam/water two-phase pressure drop for moisture separators.

Improved Prediction Structure and Motion Estimation Method for Multi-view Video Coding (다시점 비디오 부호화를 위한 개선된 예측 구조와 움직임 추정 기법)

  • Yoon, Hyo Sun;Kim, Mi Young
    • Journal of KIISE
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    • v.41 no.11
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    • pp.900-910
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    • 2014
  • Multi-view video is obtained by capturing one three-dimensional scene with many cameras at different positions. The computational complexity of multi view video coding increases in proportion to the number of cameras. To reduce computational complexity and maintain the image quality, improved prediction structure and motion estimation method is proposed in this paper. The proposed prediction structure exploits an average distance between the current picture and its reference pictures. The proposed prediction structure divides every GOP into several groups to decide the maximum index of hierarchical B layer and the number of pictures of each B layer. And the proposed motion estimation method uses a hierarchical search strategy. This strategy method consists of modified diamond search pattern, progressive diamond search pattern and modified raster search pattern. Experiment results show that the complexity reduction of the proposed prediction structure and motion estimation method over JMVC (Joint Multiview Video Coding) reference model using hierarchical B pictures of Fraunhofer-HHI and TZ search method can be up to 40~70% while maintaining similar video quality and bit rates.

A development of MTP e-portfolio evaluation model for the college students of science and engineering school (이공계 대학 학부생을 위한 MTP(Muti-grade Tutoring Project) e포트폴리오 평가 모형 개발)

  • Choi, Young-Mee;Choo, Moon-Won;Han, Young-Shin
    • Journal of The Korean Association of Information Education
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    • v.10 no.3
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    • pp.413-422
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    • 2006
  • MTP(Multi-graded Tutoring Project) is a designed curriculum needed to perform a high quality project to improve teamwork and major skills for college student of science and engineering. Each student can experience teaching activities as a tutor and learning activities as a tutee in the MTP for three years. Through this curriculum, students are expected to obtain the capabilities to set up and search the goal of given projects, to make human network among multi-graded students and professionals which could be critical for finding careers, and to perform graduation projects in a more systematic and co-operated way, resulting in highly-qualified outputs. In this paper, MTP e-portfolio evaluation model is suggested. This model evaluates the individual-level performance operating in MTP curriculum. The evaluation model is described with three dimensional structure composed of participator, changes in learning, and learning processes. The resultant model could be utilized as tools for evaluating the curriculum set up for the multi-graded project-based teaching environment.

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Analyzing The Influence of Multiplex Mobile Service Quality on Online Word of Mouth: Focusing on the Mediating Effect of Use Enjoyment and the Moderating Effect of Gender (멀티플렉스 모바일 서비스 품질이 온라인 구전의도에 미치는 영향력 분석: 이용 즐거움의 매개효과와 성별의 조절효과를 중심으로)

  • Lee, Hansol;Kim, Hyeon-Cheol
    • Journal of Information Technology Applications and Management
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    • v.25 no.4
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    • pp.123-143
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    • 2018
  • The domestic multiplex industry provides consumers with a choice of movies and a variety of contents and entertainment facilities and services. In addition, the number of movie theaters with the significant market potential is also steadily increasing in the competitive multiplex market environment. For the analysis, we conducted research on 300 adolescents who have experienced using domestic multiplex mobile service within the recent year. This study examined the structural relationship among the multi-dimensional mobile service quality of multiple, enjoyment of use, and online word of mouth intention. Also, it explored the mediating effect of enjoyment of use and the moderating effect of gender in the structural model. As a result, the mobile service quality of multiplex has a significant effect on the online word of mouth intention through the enjoyment of use. However, there was no moderating effect of gender of participating adolescents in the relationships. Based on the analysis of empirical results, this study discussed a series of theocratical and practical implications for the marketing strategies of multiplex in the highly competitive market.

Numerical study of 10-year-old child forearm injury

  • Mao, Haojie;Cai, Yun;Yang, King H.
    • Advances in biomechanics and applications
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    • v.1 no.3
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    • pp.143-158
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    • 2014
  • Forearm fractures in children are very common among all pediatric fractures. However, biomechanical investigations on the pediatric forearm are rather scarce, partially due to the complex anatomy, closely situated, interrelated structures, highly dynamic movement patterns, and lack of appropriate tools. The purpose of this study is to develop a computational tool for child forearm investigation and characterize the mechanical responses of a backward fall using the computational model. A three-dimensional 10-year-old child forearm finite element (FE) model, which includes the ulna, radius, carpal bones, metacarpals, phalanges, cartilages and ligaments, was developed. The high-quality hexahedral FE meshes were created using a multi-block approach to ensure computational accuracy. The material properties of the FE model were obtained by scaling reported adult experimental data. The design of computational experiments was performed to investigate material sensitivity and the effects of relevant parameters in backward fall. Numerical results provided a spectrum of child forearm responses with various effective masses and forearm angles. In addition, a conceptual L-shape wrist guard design was simulated and found to be able to reduce child distal radius fracture.

A Bit Allocation Method Based on Proportional-Integral-Derivative Algorithm for 3DTV

  • Yan, Tao;Ra, In-Ho;Liu, Deyang;Zhang, Qian
    • KSII Transactions on Internet and Information Systems (TIIS)
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    • v.15 no.5
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    • pp.1728-1743
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    • 2021
  • Three-dimensional (3D) video scenes are complex and difficult to control, especially when scene switching occurs. In this paper, we propose two algorithms based on an incremental proportional-integral-derivative (PID) algorithm and a similarity analysis between views to improve the method of bit allocation for multi-view high efficiency video coding (MV-HEVC). Firstly, an incremental PID algorithm is introduced to control the buffer "liquid level" to reduce the negative impact on the target bit allocation of the view layer and frame layer owing to the fluctuation of the buffer "liquid level". Then, using the image similarity between views is used to establish, a bit allocation calculation model for the multi-view video main viewpoint and non-main viewpoint is established. Then, a bit allocation calculation method based on hierarchical B frames is proposed. Experimental simulation results verify that the algorithm ensures a smooth transition of image quality while increasing the coding efficiency, and the PSNR increases by 0.03 to 0.82dB while not significantly increasing the calculation complexity.