• Title/Summary/Keyword: Mobile interne

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A Study on Service Quality of Mobile Internet Affecting Customer Satisfaction (모바일 인터넷의 서비스 품질(Mobisqual)이 사용자 만족에 미치는 영향)

  • Heo, Min;Kim, Jun-Woo;Kim, Yon-Soo
    • Journal of Digital Convergence
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    • v.8 no.2
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    • pp.161-176
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    • 2010
  • Mobile internet has been emerged as a key IT infrastructure while mobile internet service equipments such as smart phones have been introduced in this mobile market. These mobile internet services would be more widely spread in shorter period because the wired internet services are already popular in our life and mobile internet services have the typical characteristics that ubiquitous has. This study investigates the research model for mobile internet services based on previous researches and tests it via questionnaire. The findings are that some of features such as joy and sufficiency are statistically significant as expected.

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An Exploratory Study on the Organizational Capabilities Required for WiBro Service Provider (휴대인터넷 서비스 제공업체가 갖추어야 하는 역량에 관한 탐색적 연구)

  • Yoon, Jong-Soo;Kim, Yoo-Jung
    • Journal of the Korea Society of Computer and Information
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    • v.11 no.6 s.44
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    • pp.249-260
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    • 2006
  • This study is to investigate how mobile internet service users recognize that Wibro service providers should be equipped with what type of organizational capabilities. Especially. this stud y, in exploratory point of view, examines the recognition is differed by characteristics of Wibro service users. This study also is to suggest a few of research propositions regarding the relations hips between organizational capabilities and characteristics of Wibro service users from various statistical analyses. To accomplish these research purposes, this study defined characteristics of Wibro service users (sender, age, job) and organizational capabilities of Wibro service provide rs ( accounting/finance capabilities, production/service capabilities, marketing/sales capabilities. research and development/technology capabilities) based on the review of past mobile interne t service related studies. And then, this study performed not only questionnaire survey on latent Wibro service users but also various statistical analyses.

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