• 제목/요약/키워드: Mobile characteristics

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이동통신서비스의 특성이 고객만족에 미치는 영향에 관한 연구 (A Study on The Service Characteristics Effects In Mobile Telecommunications on Customer Satisfaction)

  • 최승일;김재민
    • 한국콘텐츠학회:학술대회논문집
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    • 한국콘텐츠학회 2005년도 춘계 종합학술대회 논문집
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    • pp.304-308
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    • 2005
  • 최근 이동통신산업은 급격하게 발전하고 있다. 이러한 경쟁은 날로 더 심화되고 있으며 이동통신사들은 이러한 경쟁에서 살아남기 위한 생존 경쟁이 치열하다. 본 연구에서는 이동통신서비스의 특성과 고객만족간의 관계를 살펴봄으로써 이동통신사들의 생존전략에 기여하고자 한다. 따라서 본 연구는 이동통신서비스의 특성과 고객만족간의 영향관계를 살펴보고자 한다.

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모바일 서비스 전달 특성에 따른 상호작용성 지각이 고객 태도에 미치는 영향 (The Influence of Mobile Service Delivery Characteristics on Perceived Interactivity and Attitude towards Mobile Service)

  • 이윤재;이정훈
    • 한국콘텐츠학회논문지
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    • 제13권12호
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    • pp.402-411
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    • 2013
  • 스마트폰의 확산과 더불어 모바일 콘텐츠 시장이 성장하고 있다. 모바일을 통한 온라인 콘텐츠 접속은 기존 PC를 기반으로 한 온라인 접속과 구별되는 서비스 전달 특성으로 언제 어디서나 접속할 수 있는 유비쿼터스 접속성과 모바일 사용자의 정보를 바탕으로 상황에 맞는 정보를 전달할 수 있는 맥락적 제안의 특성을 지니고 있다. 본 연구는 이러한 모바일 서비스의 새로운 특성과 더불어 기존의 PC 기반 온라인서비스에 비해 상대적으로 열위에 있는 특성인 시스템의 반응 속도와 비언어적 정보 전달성을 포함해 모바일 서비스의 전달 특성이 사용자들의 상호작용성 지각과 서비스에 대한 태도에 미치는 영향을 확인하였다. 연구결과 유비쿼터스 접속성과 맥락적 제안성은 모바일 콘텐츠 이용자의 상호작용성 지각에 긍정적 영향을 주고 있었으며, 반응속도 역시도 지각된 상호작용성에 긍정적인 영향을 미치고 있었으나, 비언어적 정보전달성은 그렇지 않음을 확인하였다. 반응속도와 비언어적 정보전달성은 모바일 콘텐츠 개발 시 상충관계에 있는 속성이며, 본 연구는 비언어적 정보전달성 보다는 반응속도를 강화했을 때 모바일 콘텐츠에 대한 상호작용성 인식과 서비스 관련 태도에 긍정적인 영향을 줄 것임을 제시하고 있다.

중·장년층의 인구통계학적 특성에 따른 모바일 정보이용행태 분석 (An Analysis of the Middle-aged Adults' Mobile Information Behavior Focused on their Demographic Characteristics)

  • 김희섭;이미숙;서지웅
    • 한국문헌정보학회지
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    • 제49권2호
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    • pp.335-353
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    • 2015
  • 본 연구는 우리나라 중 장년층의 인구통계학적 특성에 따른 모바일 정보이용행태를 분석하는데 목적이 있다. 본 연구의 목적을 달성하기 위하여 대도시, 중소도시 및 읍 면 단위에 거주하고 있는 50세 이상 64세 이하인 중 장년들을 연구대상으로 하였으며, 자체 개발한 설문지를 이용하였고, 온라인과 오프라인 설문조사를 병행하여 데이터를 수집하였다. 인구통계학적 특성으로는 성별, 학력, 소득수준, 거주지역, 건강상태, 직업유무를 채택하였고, 모바일 정보이용행태로는 크게 모바일정보콘텐츠 활용, 모바일 이용시간, 모바일 이용수준, 지속적인 모바일 이용 및 재이용 여부, 모바일의 유용성을 측정하였다. 수집된 데이터 중 191개의 유효한 데이터는 SPSS Ver. 21를 사용하여 분석하였다. 분석결과 우리나라 중 장년층은 그들의 학력수준에 따라 모바일 이용시간과 이용수준에는 차이를 보이지 않았지만, 모바일 정보콘텐츠 활용에서는 차이를 보였다. 이들의 소득수준에 따라 모바일 이용시간과 이용수준에는 차이가 없었으나 '뉴스' 모바일 정보콘텐츠의 활용에서는 차이를 보였다. 직업유무에 따라 '복지', '뉴스', '경제', '여가' 정보콘텐츠 활용에서 차이를 보였다. 한편 이들은 성별, 거주지역 그리고 건강상태에 따른 모바일 정보이용행태에서는 차이가 없는 것으로 나타났다.

실내용 위치센서의 특성과 이동로봇의 주행제어에 관한 실험적 연구 (Experimental Research on the Characteristics of Indoor Positioning Systems and Mobile Robot Navigation)

  • 안재완;진지용;정우진
    • 로봇학회논문지
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    • 제5권3호
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    • pp.231-239
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    • 2010
  • For indoor mobile robots, the performance of autonomous navigation is affected by a variety of factors. In this paper, we focus on the characteristics of indoor absolute positioning systems. Two commercially available sensor systems are experimentally tested under various conditions. Mobile robot navigation experiments were carried out, and the results show that resultant performance of navigation is highly dependent upon the characteristics of positioning systems. The limitations and characteristics of positioning systems are analyzed from both quantitative and qualitative point of view. On the basis of the analysis, the relationship between the positioning system characteristics and the controller design are presented.

모바일 웹 브라우징 서비스의 사용 의도에 영향을 미치는 요인 : 자기효능감과 사회적 영향 (Determinants of User Intentions to Use Mobile Web Browsing Service: Self Efficacy and Social Influences)

  • 김경규;류성렬;김문오;김효진
    • Journal of Information Technology Applications and Management
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    • 제16권1호
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    • pp.149-168
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    • 2009
  • This paper aims to empirically examine how personal characteristics and social influence affect user acceptance of mobile web browsing service. To examine the intention to use mobile web browsing service, we applied the Technology Acceptance Model (TAM) which has been widely used to explain and predict the IT acceptance to this study. This research also includes personal characteristics such as computer self-efficacy, mobile self-efficacy, and personal innovativeness in IT and social influences such as subjective norms, image, and visibility as the external variables of the TAM. The results indicate that computer self-efficacy do not directly influence ease of use, but indirectly through mobile self-efficacy. And the results indicate that mobile self-efficacy and personal innovativeness in IT have direct effects on ease of use. Empirical results also show that subjective norms and image affect usefulness. Additional theoretical and practical implications of these findings are also discussed in the paper.

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특수목적용 모바일 앱의 성공요인에 관한 실증연구: A 대학교 모바일 캠퍼스 앱을 중심으로 (An Empirical Study on Success Factors of Special-Purpose Mobile Applications: Focusing on the Mobile Campus Application of A University)

  • 조우철;임재익;양성병
    • 지식경영연구
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    • 제15권3호
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    • pp.13-36
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    • 2014
  • Recently, with the increasing popularity of smartphones, mobile applications have been being used in various sectors. In these environments, some mobile applications are being made for special purposes. The mobile campus application is one exemplary type of such special-purpose mobile applications, which have unique characteristics that allow only designated users, belonging to a specific group, to access and use relevant knowledge. The aim of this study is to identify and investigate critical success factors of mobile campus applications based on the DeLone & McLean's information systems (IS) success model and to find unique characteristics of mobile campus applications, compared to general-purpose mobile applications. In order to empirically test our research model, 199 samples were collected from students who actually had experience of using the mobile campus application of A university at least once. The findings of the structural equation modeling using SmartPLS 2.0 confirmed the DeLone & McLean's IS success model, with the exception for relationships between service quality and user satisfaction/intention to use. Moreover, the moderating role of sense of belonging to school on the relationships between quality-related factors (i.e., information, system, and service qualities) and success-related factors (i.e., user satisfaction and intention to use) was examined.

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국내외 재난대응 이동형 병원의 배치특성 비교분석 연구 (A Comparative Study on the Deployment Characteristics of Korean and Foreign Mobile Hospitals Responding to Disasters)

  • 양민규;서상욱;이영
    • 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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    • 제25권1호
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    • pp.29-40
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    • 2019
  • Purpose: The purpose of this study is to analyze the deployment characteristics of korean and foreign mobile hospitals and to draw out the advantages and disadvantages based on the movement of patients. Methods: The arrangement and user movement lines of foreign mobile hospitals which were actually utilized, and the arrangements and user movement lines of korean mobile hospitals are compared and analyzed. Based on the results of the comparative analysis, we suggest the optimal placement of mobile hospital in Korea. Results: The recently developed Korean mobile hospitals have made many improvements. However, there is no practical use case for the mobile hospital in Korea, so it is necessary to establish the basis for the mobile hospital development site and the site access considerations. In addition, there is no detailed analysis of the movement of the administrators other than the medical staff, and it is considered that research on safe waste disposal is further needed. Implications: It is highly likely to be used as a basic data to find out the combination method of mobile hospitals that can efficiently deal with disasters through the arrangement and movement analysis of mobile hospitals in Korea and abroad.

소셜커머스의 특성이 구매의도에 미치는 영향 -모바일 앱 사용자의 지각된 위험과 가격민감성의 조절효과- (Effects of Characteristics of Social Commerce on Purchase Intention -Moderating Effects of Perceived Risk and Price Sensitivity of Mobile Application Users-)

  • 최예지;이미아
    • 한국의류학회지
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    • 제40권3호
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    • pp.574-589
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    • 2016
  • This research investigates the characteristics of the mobile social commerce and explores the moderating effects of perceived risk and price sensitivity. This survey targeted consumers in their 20s to 30s who use mobile social commerce applications. We used 261 questionnaires for the final statistical analysis. Descriptive analysis, factor analysis, reliability analysis, and hierarchical regression analysis were applied in the data analysis. The results are summarized as follows. First, characteristics of mobile social commerce are composed of economics, informativeness, entertainment and promotion. Second, perceived risk (which had a negative effect on purchase intention) had moderating effects between perceived risk and economics or entertainment. Third, price sensitivity (which had a positive effect on purchase intention) had a moderating effect between price sensitivity and promotion. This study contributes to the disclosure of the role of perceived risk and price sensitivity as moderating factors between the characteristics of mobile social commerce and purchase intention. Finally, useful implications (both academic and practical) are provided for fashion retail managers.

A Study on Revitalization of Revenue through Difference of Consumer Perception of Characteristics of Mobile Social Commerce

  • Choi, Beet-Na;Yang, Hoe-Chang
    • Asian Journal of Business Environment
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    • 제8권1호
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    • pp.31-38
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    • 2018
  • Purpose - This study aimed to verify some cues for invigorating sales of mobile social commerce companies by analyzing differences in consumers' perceptions on characteristics of mobile commerce, after applying the step 1 of strategy deduction approach using the differences in their perceptions. Research design, data, and methodology - Efficient questionnaires of a total of 365 respondents who answered the questions about the importance of and the satisfaction with 14 characteristics of social commerce were returned, and then, paired-samples t-test and IPA by all respondents, gender, age and incomes were conducted. Results - The analysis showed that a maintenance/reinforcement strategies planned by companies are required for some factors including discount rate at the first quadrant, while active improvement strategies are required for others including reliability and interactivity at the second quadrant. Conclusions - The findings show that different marketing strategies should be established for each consumer who often uses mobile social commerce, and that more effective and efficient performance of mobile social commerce may be acquired by establishing and operating active improvement strategies.

재난대응 이동형 병원의 역사적 배경 및 배치 특성 연구 - 군 이동병원을 중심으로 (A Study on the Historical Background and Deployment Characteristics of Mobile Hospital for Disaster - Focused on Military Mobile Hospitals)

  • 양민규;서상욱;이영
    • 의료ㆍ복지 건축 : 한국의료복지건축학회 논문집
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    • 제24권3호
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    • pp.39-47
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    • 2018
  • Purpose: The purpose of this study is to examine the deployment types and characteristics of mobile hospitals with it's historical backgrounds. Methods: Since the disaster can not be classified by country, the scope of the study is to include both domestic and foreign mobile hospitals. In order to minimize the casualties from the field hospitals used at the time of the First World War, which is the mother of mobile hospitals, we analyzed the mobile hospitals which are more compact and changed to the target areas and analyzed the mobile hospitals. Results: Historically, mobile hospitals have been transformed in a way that they are close to the target area and rapidly inject essential elements, and the deployment of wards has evolved to be able to combine in any form with center corridor. In the case of hospitals that can deal with infectious diseases, each treatment room was installed separately to thoroughly separate the copper wire. Implications: As disaster damage increases and incidence increases, field response should be quick. However, research on mobile hospitals, which are indispensable for field response in Korea, has not been conducted in various ways. From the origins of mobile hospitals, the development process is reviewed, and research is carried out to clarify the grounds and backgrounds for the planning of mobile hospitals that are quick and appropriate to the situation in Korea and abroad.