• The Journal of Information Systems
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• v.20 no.2
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• pp.155-176
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• 2011

The use of mobile office systems has been expanded due to the smartphones' rapid diffusion in Korea, and it has brought a new work environment that is different from traditional working patterns. In this study, the unique attributes of mobile office systems, such as ubiquity, usefulness, complexity, and insecurity, are examined along with the impact of these attributes on work overload and job stress. Based on transaction-based model of job stress, organizational support was applied as a stress inhibitor and also the moderator between work overload and job stress. The findings of this study show that ubiquity increases usefulness of mobile office systems; complexity increases both work overload and job stress; and insecurity increases job stress. Surprisingly, usefulness increases job stress, which means employees who perceive the efficiency of mobile office systems higher may feel more job stress. Organizational support for mobile office systems significantly shows the moderating effect, but no direct mitigating effect on job stress. The theoretical and practical implications in order to mitigate the side effects of mobile office systems based on the research findings are thoroughly discussed.

• Journal of Information Technology Applications and Management
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• v.20 no.1
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• pp.43-51
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• 2013

Human being does work to live out and they have their private life because human has sociality. Both work and life are important to live out but they are on the trade-off relationship. Because keeping the balance between work and life is too hard, it has been interested by academic and practical areas. Definition of Work-life balance here is that balance or imbalance arising between work and life has no negative impact on their daily life. Above all, Work-life balance is important because it is strongly related to identity. Recently, the introduction of the mobile office system has emerged as a way to solve the problem of work-life balance. It is based on the teleworking which was formerly generated. Teleworking is to perform the work in the employee's home or office space set aside without going into the workplace. Concept of the mobile office system here is not only using portable devices during work for convenience but also the system which is designed for the performance. Thanks to the diffusion of smart devices(smart phone, tablet pc), mobile office system has been spread. Although the importance of mobile office systems is emerging, there are few researches about it. Even they mostly focus on the standpoint of performance of mobile office system. However, Quality of life is as important as the performance. As a part of Quality of Life field, Work-life balance is the closest to employee's quality of life. So this study aims to examine the effect of the use of mobile office systems on work-life balance. To do so, we try to find factors effecting Work-life balance from existing studies and then set a research model. We set the use of mobile office systems as independent variables which are divided by use of function, use by location and use by situation. There are four dependent variables - sense of self command, sense of balance, solving work problem, solving life problem. We collected data from employees who are using mobile office systems on their job. 215 people were participated in the survey and we used multiple regression analysis to verify our research model. Results show that every independent variable has no impact on solving work problem while they have slight impact on the other dependent variables. Especially use on the business trip has significant effect on dependent variables. It means that there is a possibility use of mobile office system could control the employee's quality of life and system should be evolved until it covers even critical tasks. Also, support for mobile office system -education, encouragement-should be provided. By mobile office system is maturing, future research would be done.

• The Journal of Information Systems
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• v.12 no.1
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• pp.67-85
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• 2003

In the recent a mobile internet makes a change in internet business. The mobile internet service is resulting in M-commerce. Even if M-commerce provides only information service, there will be much possibilities to make applications in various areas such as, delivery service, trading service, banking service etc. in the near future. Delivery service requires many steps in processing, originally. This study is designed to implement a mobile system which makes short in delivery process. It includes that a delivery man receives a signature on a paper and input data at the delivered place by using PDA at hand. The mobile system will be contributed to shorten delivery speed. It is proposed to implement the mobile office system for improving service efficiency in the business of delivery service. This study is designed to implement a mobile system which make short in delivery process. It includes that a delivery man receives a signature on a paper and input data at the delivered place by using PDA at hand. The mobile system will be contributed to shorten delivery speed. It is proposed to implement the mobile office system for improving service efficiency in the business of delivery service.

• Journal of Korea Society of Industrial Information Systems
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• v.15 no.5
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• pp.137-148
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• 2010

In this paper, a mobile office support. system which consists of mobile devices and servers is proposed. An efficient mobile office support system is required to study since the existing mobile office support systems may face the serious problems such as an absence of interoperability, difficulties of data synchronization and device management in the near future, especially when a company has a large number of outdoor service employees. In this paper, a mobile office support system requirements for a company with a large number of outdoor service employees is proposed. And then, the methods to satisfy the requirements using a remote data synchronization and a remote device management technologies are proposed. The mobile office support system proposed in this paper synchronizes remotely a large number of various mobile devices of employees with centralized servers located in the company. In addition, it manages the mobile devices remotely for the employees. This paper proposes a mobile office support system based on OMA(Open Mobile Alliance) DS(Data Synchronization) and DM(Device Management) protocols. As OMA DS and DM protocols are de facto international standards, the interoperability between the mobile office support systems can be guaranteed.

• Journal of Information Technology and Architecture
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• v.9 no.4
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• pp.433-442
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• 2012

This paper focuses on developing a smartphone-based mobile office system for a logistics company in Korea using HTML5. Mobile office is smart working environment of working out of a company office using mobile devices such as smartphones and portable computers which are connected to the company servers via WiFi or 3G/4G. Recently many companies are introducing mobile office information systems with the smartphone wave, but they are having difficulties in maintaining and updating their systems due to the transformative mobile application platform. Therefore, we need a platform-independent implementation tools for the mobile office application and HTML5 is one of the solution tools. In this paper, we develop mobile and web applications applicable to all kinds of mobile devices such as iOS, android and windows mobile etc using HTML5. The proposed mobile office system consists of groupware, marketing management, reporting module and transportation management system.

• Journal of Korea Society of Industrial Information Systems
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• v.19 no.5
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• pp.103-115
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• 2014

Mobile-Office is the IT office that enables people handle their business anywhere and anytime without going to head office. It has propagated rapidly in domestic and foreign companies as the users who use mobile terminal such as smartphone have increased sharply. Mobile-Office is emerging as a new way of conducting business. It requires business environment to be changed to improve business efficiency, as fast-growing mobile-based economies emerges. Small and medium-sized companies's utilization ability for advanced IT technology is insufficient, and limitations exist on capacity of building and investment. They need different development methodologies and utilization methods. The purpose of this study is not only to consider the previous business environment problem on accessibility, mobility, effectiveness, complexity and consolidation, but to search more efficient methods for introducing applications to utilize various smart devices and websites with minimum investment in R&D.

• Information Systems Review
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• v.14 no.1
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• pp.67-84
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• 2012

Recent increases in uncertainty and speed of market change are driving the adoption of new intelligent mobile office systems. Organizational information systems paradigm suggests that a right match between organizational characteristics and the use of technology is critical in producing desired results. Following such perspective this study developed the mobile office system case of Seoul Metropolitan Railway Transit(SMRT) in Korea. SMRT developed the mobile task-supporting environment that help the management of subway lines real-time without the restriction of time and space. They named the system as ST&F(SMRT Talk and Flash). They decided to develop the application systems in-houses they did not want to be overly dependent on external services in future changes and developments of the system. The new practice reduced the time for moving back and forth to 10% of their working time from previous 20%. The time used for paper works and administration chore also reduce to 10% of their working time from previous 30% on the average. The employees could use 80% of their time to concentrate on the completion of assigned task. The effects of this improvement resulted in the heightened efficiency of the use of human resources and the heightened level of railway safety. The case of SMRT shows that the mobile office system can be applied and extended to various business areas such as facility management and maintenance beyond such typical uses as sales and marketing support. Also, The result of case study will be a useful guideline on the construction and using of mobile office system.

• Journal of Korea Multimedia Society
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• v.15 no.12
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• pp.1475-1484
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• 2012

Today many companies introduce new mobile office environments evolved from the recent rapid development in mobile device technologies. Most of the recent mobile office systems use a simple authentication scheme such as ID/Password. This method is easy to use, but it does not consider the user's context. Thus it cannot provide appropriate security service required by the user's proper contexts. Therefore, this paper proposes a context based authentication system which applies security level verification and uses fuzzy algorithm based on the importance of access authority control.

• Journal of Korea Society of Industrial Information Systems
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• v.15 no.5
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• pp.125-135
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• 2010

Mobile office is becoming common as advances in mobile devices such as PDAs, Smart-phones, or wireless Internet. In this paper, we construct a mobile office environment on a geotechnical information system(GIS). Especially, web services and XML technology combined with SOA (service oriented services) are adopted for various types of mobile devices and services in a minimum cost. Web service and XML can provide an excellent SW reusability, extensibility, and interoperability even for heterogeneous distributed systems. Applications can exploit web services by just knowing server's address. Prototype system integrates a client in Visual Basic.Net and server in Java via the web services and XML data exchange. We verify effectiveness of the approach through the implementation of prototype system.

• Korean Management Science Review
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• v.23 no.1
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• pp.21-41
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• 2006

Given the growing deployment of mobile offices, we need to understand the fectors which affect their successful use and implementation. We in this paper present a parsimonious model which integrates the IS success model and the TAM. The main feature of the model is that it allows one to explore the role of mobility of mobile office systems in determining the level of system usage and dependence. Although the mobility is the key property of any mobile system, there is little research effort exerted to understand how mobility affects the traditional IS factors such as perceived ease of use and usefulness. In addition to the system usage, this model also uses dependence as the dependent variable. This is expected to provide richer understanding of the study context. We collected survey data from 1,614 field service workers of a major domestic electronic company. They use PDAs to retrieve information regarding the specifics of the customer service requests and to report what has been done for each service job. The results from SEM analysis show that mobility improves the perceived ease of use which then leads the field service workers to depend more on the PDA systems. Interestingly enough, however, the workers' satisfaction does not cause more frequent use of the system.