• 제목/요약/키워드: Media Richness Theory

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The Moderating Effect of Media Synchronicity in the Communication Media Use and Knowledge Creation

  • Ryoo, Sung-Yul;Koo, Chul-Mo
    • Asia pacific journal of information systems
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    • 제20권2호
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    • pp.103-124
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    • 2010
  • Social communications using information and communication technologies (ICT) for social interactions have been making a significant impact on task performance in organizations. However, most of the existing studies on ICT (e.g., telephone and email) have only focused on technical improvement of communication efficiencies (e.g., information exchange and storage). In this paper, we claim that ICT may be another alternative source of knowledge creation that enables employees to work, find solutions, and achieve their goals faster and better. We investigate the impact of ICT in terms of both tasks and social aspects with knowledge creation as task performance. Also, we investigate the moderating effect of media synchronicity on these relationships. This study contributes to the understanding of contemporary communications media usage and its performance in organizations. We collected and analyzed survey data of 248 company employees, using PLS. The results indicate that task urgency and social influence directly affect ICT usage, and even knowledge creation. Also the media synchronicity moderates the relationship between the characteristics of a given task and ICT usage and the relationship between ICT usage and knowledge creation. Theoretical and practical implications of these findings are also discussed in the paper.

커뮤니티 요소와 매체 풍요도 요소가 소셜 네트워크 게임 이용자의 이용경험에 미치는 영향 : '애니팡'을 중심으로 (The Effect of Community Artifacts and Media Richness Elements on the Experiences of the Social Network Game Users : 'Anypang' Case)

  • 이은곤;김경규;이정렬
    • 한국전자거래학회지
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    • 제18권1호
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    • pp.191-211
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    • 2013
  • 소셜 네트워크 서비스가 빠르게 확산되면서, 소셜 네트워크 게임 등 소셜 네트워크 서비스를 활용한 다양한 부가 서비스가 각광을 받고 있다. 소셜 네트워크 게임이 범국민적 인기를 끌고 있으나, 이러한 인기의 원인에 대한 연구는 미미한 상황이다. 본 연구에서는 사회적 존재감 이론과 매체 풍요도 이론 등 선행 연구들을 바탕으로 소셜 네트워크 게임의 요소를 각각 자기표시, 상호 식별의 두 가지 커뮤니티 요소와 매체의 생생함, 매체와의 상호작용성의 두 가지 매체 특성으로 구분하고 이들이 인지된 즐거움 등 소셜 네트워크 게임 이용 경험 및 지속 이용 의도, 지불 의도 및 충성도 등 행동 의도에 어떠한 영향을 미치는 지 실증적으로 검증하였다. 현재 소셜 네트워크 게임을 이용하고 있는 이용자들에 대한 설문조사를 통해 총 243개의 자료를 수집하였으며, PLS 알고리즘을 이용하여 분석을 진행하였다. 그 결과, 커뮤니티 요소는 사회적 존재감을 통해 인지된 즐거움에 유의한 영향을 미치며, 매체 특성 또한 인지된 즐거움에 유의한 영향을 미치는 것으로 조사되었다, 이렇게 증가된 인지된 즐거움은 지속 사용 의도, 지불 의도 및 충성도 등 소셜 네트워크 게임 이용자의 행동 의도에 영향을 미치는 것으로 나타났다. 본 연구의 결과는 소셜 네트워크 게임의 인기의 원인을 살펴본 선도적인 연구일 뿐 아니라, 각 구성 요소를 인식하고 효과를 실증적으로 살펴봄으로써 소셜 네트워크 게임 디자인이라는 실무적인 측면에서 도움을 줄 수 있을 것으로 기대한다.

업무특성과 전자결재시스템 활용간의 관계에 대한 탐색적 연구:매체 풍부성 이론 관점 (Task Characteristics and Utilization of Electronic Approval System : Media Richness Theory Perspective)

  • 김영걸;오승엽
    • 경영과학
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    • 제17권1호
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    • pp.31-40
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    • 2000
  • With the rapidly changing external environment and the increasing internal process complexity more and more organizations are adopting the Electronic Approval System(EAS) for their competitiveness. This paper defines EAS as a core organizational communication medium investigates factors which influence EAS's use from a media rich-ness theory and shows sutiable EAS functions for equivocality resolution and uncertainty reduction. Results from the five EAS implementation sites show that most organizations use EAS only for tasks with low equivocality and low uncertainty. Additional functionalities such as video conferencing and database access were suggested for fu-ture EAS system to enhance their utilization for more cirtical and unstructed tasks.

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Factors Influencing New Media Subscription Based on Multigroup Analysis of IPTV and DCTV

  • Kang, Sang-Ug;Park, Seungbum;Lee, Sangwon
    • ETRI Journal
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    • 제36권6호
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    • pp.1041-1050
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    • 2014
  • As the Internet Protocol TV (IPTV) service enters the broadcasting market, the competition intensifies. This paper explains the factors influencing new media subscription and their influential differences on IPTV and digital cable TV (DCTV). We use the information systems success model and gratification opportunity theory to develop our research model. We sample 621 people and collect their responses through web-based measuring software. Structural model analysis shows that the willingness to subscribe to a new broadcasting medium is influenced by three characteristics of the medium: media richness, interactivity, and video quality. Multigroup analysis reveals that motivation to use a medium partially differs between IPTV and DCTV. This research concludes that the IPTV service is not attractive enough to act as a substitute for the already existing DCTV. In addition, for the IPTV service to proliferate, its business model should be promoted with new and differentiated revenue structures and services. The managerial implications in this study help new media businesses set business goals and product functionality, and allocate resources for the continued diffusion of IPTV.

스마트폰의 사용자 수용 모형에 관한 연구 (A Study on the User Acceptance Model of Smartphone)

  • 권연선;이형용
    • Journal of Information Technology Applications and Management
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    • 제20권1호
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    • pp.133-148
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    • 2013
  • As network technologies evolve and so-called smart technologies appear, applications of smartphones are being applied in widespread areas. In general, the adoption of smartphones is different from the adoption of information systems. Thus, we tried to find out factors which may affect the user acceptance behavior. However, there have been some academic studies that analyzed the factors that affect user acceptance of smartphones, and their relationships. Under this academic background, we develop a model to examine how smartphones are accepted by users based on technology acceptance model. The theoretical model is validated through an online survey of smartphone users from two universities in Seoul, Korea. The results reveal that the users will have positive attitude towards adopting the smartphone when they perceive that the usage of smartphones is useful. We also find that the perceived usefulness of the smartphone is affected by the perceived ease of use and the media richness. The results also suggest that the perceived ease of use is determined by the self-efficacy whereas the intention to use smartphones is determined bv the perceived usefulness, the self-efficacy, and the attitude toward smartphnes' usage. Theoretical and practical implications are discussed.

가상현실(Virtual Reality) 광고가 소비자 구매의도에 미치는 영향: 이성적인 반응과 감성적인 반응의 통합 (The Effects of Virtual Reality Advertisement on Consumer's Intention to Purchase: Focused on Rational and Emotional Responses)

  • 차재열;임건신
    • Asia pacific journal of information systems
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    • 제19권4호
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    • pp.101-124
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    • 2009
  • According to Wikipedia, virtual reality (VR) is defined as a technology that allows a user to interact with a computer-simulated environment. Due to a rapid growth in information technology (IT), the cost of virtual reality has been decreasing while the utility of virtual reality advertisements has dramatically increased. Nevertheless, only a few studies have investigated the effects of virtual reality advertisement on consumer behaviors. Therefore, the objective of this study is to empirically examine the effects of virtual reality advertisement. Compared to traditional online advertisements, virtual reality advertisement enables consumers to experience products realistically over the Internet by providing high media richness, interactivity, and telepresence (Suh and Lee, 2005). Advertisements with high media richness facilitate consumers' understanding of advertised products by providing them with a large amount and a high variety of information on the products. Interactivity also provides consumers with a high level of control over the computer-simulated environment in terms of their abilities to adjust the information according to their individual interests and concerns and to be active rather than passive in their engagement with the information (Pimentel and Teixera, 1994). Through high media richness and interactivity, virtual reality advertisements can generate compelling feelings of "telepresence" (Suh and Lee, 2005). Telepresence is a sense of being there in an environment by means of a communication medium (Steuer, 1992). Virtual reality advertisements enable consumers to create a perceptual illusion of being present and highly engaged in a simulated environment, while they are in reality physically present in another place (Biocca, 1997). Based on the characteristics of virtual reality advertisements, a research model has been proposed to explain consumer responses to the virtual reality advertisements. The proposed model includes two dimensions of consumer responses. One dimension is consumers' rational response, which is based on the Information Processing Theory. Based on the Information Processing Theory, product knowledge and perceived risk are selected as antecedents of intention to purchase. The other dimension is emotional response of consumers, which is based on the Attitude-Structure Theory. Based on the Attitude-Structure Theory, arousal, flow, and positive affect are selected as antecedents of intention to purchase. Because it has been criticized to have investigated only one of the two dimensions of consumer response in prior studies, our research model has been built so as to incorporate both dimensions. Based on the Attitude-Structure Theory, we hypothesized the path of consumers' emotional responses to a virtual reality advertisement: (H1) Arousal by the virtual reality advertisement increases flow; (H2) Flow increases positive affect; and (H3) Positive affect increases intension to purchase. In addition, we hypothesized the path of consumers' rational responses to the virtual reality advertisement based on the Information Processing Theory: (H4) Increased product knowledge through the virtual reality advertisement decreases perceived risk; and (H5) Perceived risk decreases intension to purchase. Based on literature of flow, we additionally hypothesized the relationship between flow and product knowledge: (H6) Flow increases product knowledge. To test the hypotheses, we conducted a free simulation experiment [Fromkin and Streufert, 1976] with 300 people. Subjects were asked to use the virtual reality advertisement of a cellular phone on the Internet and then answer questions about the variables. To check whether subjects fully experienced the virtual reality advertisement, they were asked to answer a quiz about the virtual reality advertisement itself. Responses of 26 subjects were dropped because of their incomplete answers. Responses of 274 subjects were used to test the hypotheses. It was found that all of six hypotheses are accepted. In addition, we found that consumers' emotional response has stronger impact on their intention to purchase than their rational response does. This study sheds much light into practical implications for both IS researchers and managers. First of all, while most of previous research has analyzed only one of the customers' rational and emotional responses, we theoretically incorporated and empirically examined both of the two sides. Second, we empirically showed that mediators such as arousal, flow, positive affect, product knowledge, and perceived risk play an important role between virtual reality advertisement and customer's intention to purchase. In addition, the findings of this study can provide a basis of practical strategies for managers. It was found that consumers' emotional response is stronger than their rational response. This result indicates that advertisements using virtual reality should focus on the emotional side, and that virtual reality can be served as an appropriate advertisement tool for fancy products that require their online advertisements to give an impetus to customers' emotion. Finally, even if this study examined the effects of virtual reality advertisement of cellular phone, its findings could be applied to other products that are suited for virtual experience. However, this research has some limitations. We were unable to control different kinds of consumers and different attributes of products on consumers' intention to purchase. It is, therefore, deemed important for future research to control the consumer and product types for more reliable results. In addition to the consumer and product attributes, other variables could affect consumers' intention to purchase. Thus, the future research needs to find ways t control other variables.

기업의 업무특성과 사회적 커뮤니케이션 미디어 사용 성과;사회적 영향과 친분관계의 조절효과를 중심으로

  • 구철모;정재은;조근식
    • 한국경영정보학회:학술대회논문집
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    • 한국경영정보학회 2007년도 추계학술대회
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    • pp.88-95
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    • 2007
  • 사회적 커뮤니케이션 미디어는 기업 조직의 사회적 네크워크를 활발히 사용되고 있다. 각 커뮤니케이션 정보시스템은 매우 유용하게 사용되고 있지만, 업무적 특성과 사회적 영향 요인에 대한 연구는 매우 적은 편이다. 또한 새로운 정보기술의 도입, 예를 들면, 메신저와 무선 화상통신과 같은 발전은 매체 풍부성 이론으로 아직까지 적용 검증되지 못하고 있다. 본 연구는 업무적 특성과 미디어 활용 그리고 업무성과에 대한 검증을 실시하였다. 분석방법은 서베이를 통하여 소중대기업에서 근무하고 있는 280명을 대상으로 하였고 회귀분석으로 분석결과를 도출하였다. 연구결과로는 업무 특성은 미디어 사용에 긍정적인 영향요인이며 사회적 영향과 친분관계는 두 관계를 조절하고 있음을 발견하였다. 또한 커뮤니케이션 미디어의 활용은 각 업무성과에 긍정적인 영향을 미치고 있음을 발견하였다.

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The Effects of Photo Decoration Cues on Online Consumers' Affective Responses in Distribution Science

  • SHIHUI, Huang;FENG, Zhou
    • 유통과학연구
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    • 제19권12호
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    • pp.71-81
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    • 2021
  • Purpose: This study to seek to answer two research questions in distribution science: what photo decoration cues in online grocery stores could be identified? Could photo decoration cues significantly effect on the affective perception and behavioral intention of consumers? Research design, data, and methodology: his study conducted a laboratory experiment with a 2×2×2 factorial design to validate the proposed research model and test our proposed hypotheses. Research design, data and methodology: Two stages experiments were adopted in this study, among 360 voluntaries who have had an experience of online grocery shopping, 331 valid data had been collected and analyzed using MANOVA and PLS-SEM algorism. Results: (1) both reflective surface and complementary goods layout lead to visual appeal and shopping enjoyment; (2) contrast color usage positively impacts on visual appeal while does not significantly affect shopping enjoyment; (3) consumers' affective responses positively impact attitudes toward product and store which in turn lead to purchase intention and store loyalty. Implications for research and practice are discussed. Conclusions: Using the media richness theory, visual rhetoric theory and visual design literature as the theoretical foundation, the study provides a solid foundation to comprehend the impact of photo design artifacts on consumers' affective responses when online consumers shopping online for fresh grocery.

정보디자인에서 효과적 커뮤니케이션을 위한 멀티미디어 사용원리에 관한 연구 (A Study on Principle for Use of Multimedia in order to have Effective Communication in Information Design)

  • 이일순
    • 만화애니메이션 연구
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    • 통권13호
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    • pp.255-267
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    • 2008
  • 최근 정보디자인 영역에서 애니메이션을 포함한 멀티미디어 활용이 급증하고 디자인 현장에서 응용이 확대되고 있음에도 불구하고 관련 연구는 매우 부족하며, 특히 어떤 특성이 정보전달효과를 향상시키는지에 대한 연구는 많지 않다. 지금까지 디자이너들의 관심은 독창성, 다양성 등 화면의 시각적 완성도에 집중되어 있었으며, 실제로 디자인에서 인지적 문제는 간과되어 왔다. 그러나 정보디자인의 궁극적 목적이 정보의 정확한 전달에 있다는 점을 생각한다면 독창성이나 다양성 이전에 정보 사용자의 혼란을 줄이고 정보전달력을 향상시키기 위한 인간의 시각적 인지능력, 기억력 등에 근거한 연구가 선행되어야 하고 이를 디자인에 적용하는 노력이 필요하다하겠다. 따라서 본 연구는 정보디자인에서 멀티미디어가 사용자인지 및 커뮤니케이션에 어떤 영향을 미치는지를 매체의 효용성 이론에 근거하여 검토하고 어떠한 환경 하에서 효과가 극대화될 수 있는지 살펴보고자 하였다. 매체의 효용성에 관한 이론들을 정리해 보면 멀티미디어와 같은 발달된 정보기술은 매체의 내재된 풍요도로 인하여 정보전달에 효과적으로 작용할 것이나 멀티미디어의 효과는 전적으로 매체풍요도의 관점에서 단순화시키기보다는 과제와의 적절성이나 인지적 적절성의 관점에서 다각적으로 분석해야 한다. 최적의 인터페이스 디자인을 위해서는 불필요한 인지부하를 없애면서 제한된 양의 작동기억을 최대한 활용하여 지식을 습득할 수 있도록 정보를 구조화하는 것이 중요하며, 또한 정확하고 성공적인 심상구축이 가능하도록 정보특성에 맞는 적절한 미디어 선택과 표현방법의 제시가 필요하다 할 것이다. 본 연구는 정보디자인의 커뮤니케이션 효과를 높이기 위하여 어떤 정보기술을 활용해야 하는가에 대한 의문을 매체의 효용성에 관한 이론들을 근거로 살펴봄으로서 향후 디자이너의 의사결정에 있어서 도움을 주고자 하였다.

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사용자 인지 제고를 위한 개인정보 보호정책 알림방식의 비교 연구 (The Impact of Privacy Policy Layout on Users' Information Recognition)

  • 고유미;최재원;김범수
    • 정보보호학회논문지
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    • 제24권1호
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    • pp.183-193
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    • 2014
  • IT서비스가 발달함에 따라 기업의 가치창출 수단으로 개인정보의 활용도가 높아졌고, 오 남용 및 유출의 위험도 증가하고 있다. 웹사이트 이용 및 서비스 내용을 담고 있는 개인정보 보호정책은 법에 의하여 의무적으로 공지되고 있음에도 불구하고, 낮은 가독성으로 인하여 사용자에게 내용이 효과적으로 전달되지 않는 문제점이 있다. 본 연구에서는 사용자의 정보인식효과를 높일 수 있도록 아이콘을 활용한 개인정보 보호정책의 개선된 레이어드 방식을 제안한다. 기존 텍스트 또는 테이블 방식과 비교할 때 개선된 레이어드 방식에 대하여 사용자들이 얼마나 기업의 개인정보 취급내용을 이해하고 감각적으로 풍부하게 전달받을 수 있는지 실험을 통해 사용자 정보인식 효과를 측정하였다. 실험 결과, 정보이해가능성과 생동감, 재인에 대하여 개선된 레이어드 방식이 기존의 텍스트 방식이나 테이블 방식보다 효과적이다. 사용자에게 정보를 효과적으로 전달하는 정보 시각화 측면에서 아이콘과 같은 시각적인 요소를 도입하여 개인정보 취급방침 방식을 개선한다면, 프라이버시 정책에 대한 사용자 관심이 높아지는 등 개인정보권 보호에 실질적인 도움을 줄 것으로 기대된다.