• The KIPS Transactions:PartD
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• v.12D no.1 s.97
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• pp.91-102
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• 2005

In the past it was generally felt that software quality was the same as product quality. But as the software industry is getting bigger and more complex, it has become hard to develop quality software that meets customers' needs just depending on product quality. Therefore, lately many domestic and foreign companies are making efforts to upgrade product quality by implementing Process Improvement. Measurement in Process Improvement activities enhances the effect of Process Improvement, and also identifies and helps the activities. In support of this paper, research on the measurement program was conducted based on the CMMI adopted by many domestic and foreign companies for their process improvement model. MA process area that deals with measurement process setup is one of the CMMI process areas and was the basis of the structure of the measurement program. This study presents differences of the measurement program for each level of CMMI and how to apply it. The results of this study can help a business to apply CMMI-based Process Improvement by backing up the structure of the measurement program. Furthermore, it can offer a roadmap for progress of the measurement program for each level.

• Journal of the Korean Society for information Management
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• v.28 no.1
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• pp.309-326
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• 2011

Most metadata quality measurement employ simple techniques by counting error records. This study presents a new quantitative measurement of metadata quality using advanced weighting schemes in order to overcome the limitations of exiting measurement techniques. Entropy, user tasks, and usage statistics were used to calculate the weights. Integrated weights were presented by combining these weights and were applied to actual journal article metadata. Entropy weights were found to reflect the characteristics of the data itself. User tasks presented the required metadata elements to solve user's information need. Integrated weights showed balanced measures without being affected by the influence of error elements, This finding indicates the new method being suitable for quantitative measurement of metadata quality.

• Proceedings of the Korea Contents Association Conference
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• 2005.11a
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• pp.611-615
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• 2005

Having been multimedia services in BcN network, QoS is best important factor. This paper classify existing services and newly to be offered services, analyze quality criterion and measurement method for QoS guarantee in BcN, This paper investigate end-to-end quality criterion, classify measurement method existing and newly to be offered services, search quality criterion, introduce measurement method such as call success rate, packet loss rate, one-way delay, jitter and R-value for end-to-end quality measurement.

• Journal of Korean Society for Quality Management
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• v.27 no.4
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• pp.20-41
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• 1999

This study addresses the development of a quality measurement of information systems integration(SI) service. Several dimensions which affect on quality of systems integration service have been identified and tested. Also, a measurement tool(questionnaire) of the factors has been developed. To achieve above purpose, extensive literature review and in-depth interview with several SI managers and customers were used. We suggested the analysis framework including performance variables such as quality, customer satisfaction, intention of renewal contract, and contribution to better customer's information system and the quality factors as well. To verify the research framework, collected data from the survey was analyzed statistically. The data from 73 respondents was used for analysis. Consequently, we identified eight factors and developed a 41-item instrument with Likert 5 points to measure the quality of SI service. It was proved that the 41-item instrument suggested in this study was very useful to measure the performance of SI service such as quality and customer satisfaction. Also it was shown that the instrument measured intention of renewal contract and contribution of customer's information system well.

• Proceedings of the Safety Management and Science Conference
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• 2013.04a
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• pp.163-172
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• 2013

In this Paper, We study on establish for unit of measure. Quality means abstract for customer needs. we surveyed unit of measurement of quality feature of Juran, Taguchi, 6 sigma method. We suggest unit of measurement of quality feature. Each enterprise can use defining own unit of measurement of quality feature. Effect is expected in enterprise that these proposals do quality control. There is meaning in direction that measuring mean of quality feature that propose in this treatise understands actuality to be deeply and reconcile exact point of theory.

• Proceedings of the Safety Management and Science Conference
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• 2011.11a
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• pp.157-165
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• 2011

In this Paper, We study on establish for unit of measure. Quality means abstract for customer needs. we surveyed unit of measurement of quality feature of Juran, Taguchi, 6 sigma method. We suggest unit of measurement of quality feature. Each enterprise can use defining own unit of measurement of quality feature. Effect is expected in enterprise that these proposals do quality control. There is meaning in direction that measuring mean of quality feature that propose in this treatise understands actuality to be deeply and reconcile exact point of theory.

• Journal of Korean Society for Quality Management
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• v.43 no.4
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• pp.589-606
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• 2015

Purpose: In developing new products, reducing performance variation is important for competitiveness factors such as quality, cost, and delivery. This paper aims at evaluating three performance variations; measurement, performance evaluation, and manufacturing variations, and then improving product and process design, focused on paper helicopter making case study. Methods: For measurement system analysis, gage R&R (repeatability and reproducibility), linearity, stability are evaluated. Since gage R&R are not satisfactory, the measurement system is improved by adopting voice memos application of iPhone and providing standard measurement procedure. To evaluate performance variation, product deterioration and environment factor (wind speed) is considered. Since the existing design is sensitive to these noise factors, a new product design is developed, which is proven to be robust to the noise factors. Finally, manufacturing variations are evaluated with five factors which can cause variation in flight time. To reduce the impact of three significant factors, three improvement methods are applied. Results: Three performance variations are evaluated and robust paper helicopter design is presented. Conclusion: To reduce measurement and process variations, improved measurement method and paper helicopter making procedure are proposed. A new product design is also presented which is robust to deterioration and environmental variation. This paper is expected to benefit students and practitioners who want to have hands-on knowledge on new product quality improvement.

• The Journal of the Korea Contents Association
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• v.2 no.4
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• pp.76-84
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• 2002

The conventional database evaluation method is carried out by the way in which the person in charge of each specialty database(DB manager) composes the evaluation sheets for corretionㆍrevision on the already-constructed database in a manual method and carries out the measurement and re-education of DB workers based upon it. As a result, that way consumes much time on career information and measurement works about DB workers, causing low time and cost efficiency and lack of systematic management of DB workers, resulting in becoming the hindrance factor of databases quality improvement. This research provides on-line, red-time results of measurements about the efficiency of DB production and DB workers by combining the static measurement with dynamic measurement by DB manager, both of which utilize the System. Therefore, the DB manager can contribute to the improvement of DB quality by determining the continuation of DB production by DB workers or carrying out the re-education of DB workers without being affected by time or spacial constraints.

• Journal of the Korean Society of Safety
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• v.27 no.1
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• pp.63-69
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• 2012

Ready-mixed concrete(RMC) has been a major construction materials for infrastructures. However, RMC with poor quality is reported to be social issue since it directly user's safety and convenience. Because the properties of concrete as a construction material are greatly influenced by the variation of water content, to control water accurately is the most efficient method for the quality control in RMC industry. In this study, the automatic measurement technology of fine aggregate was developed by using the microwave moisture measurement. For the various conditions of fine aggregate such as moisture, temperature and pressure, the calibration curve of moisture measurement was obtained by using oven-dry method. From the infield and outfield test, it can be obtained that the accuracy of microwave moisture measurement is very high and the automatic system of microwave moisture measurement is very convenient and useful for quality control in RMC Industry.

• Journal of Information Management
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• v.41 no.3
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• pp.45-66
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• 2010

The purpose of this study is to develop service quality measurement model(DL-SQI model) which are able to measure objectively service quality of digital libraries in Korea and to measure user perceived service quality performance with DL-SQI model. This study also investigates the influence of service quality on customer satisfaction and customer loyalty. Before measurement, two principal rules and indicator formula were made to measure the service quality. Finally service quality of three digital libraries selected as samples was measured and analyzed in various points of view. It was developed a DL-SQI Consequences Model and testified it through path analysis using structural equation model.