• 제목/요약/키워드: Marketing Offer

검색결과 248건 처리시간 0.023초

고객 모니터링을 통한 고객가치 창출 (Customer Value Creation Through Customer Monitering)

  • 양희진;이명선
    • 한국콘텐츠학회:학술대회논문집
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    • 한국콘텐츠학회 2007년도 추계 종합학술대회 논문집
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    • pp.7-11
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    • 2007
  • 최근 디지털과 인터넷의 발전으로 시장이 공급자에서 소비자 중심으로 바뀌고 있으며, 이러한 환경에 대응하기 위해 변화된 고객가치를 제대로 파악하고 구현했을 경우 긍정적인 성과를 기대할 수 있다. 고객가치가 경영성과에 중요한 선행요인으로 대두됨에 따라, 많은 기업들이 고객가치를 창출하기 위해 다양한 마케팅활동을 펼치고 있다. 고객에게 중요한 가치를 제공하기 위해 고객에 대해 장기적인 트렌드와 환경의 변화를 지속적으로 모니터링 해야 한다. 따라서 본 연구에서는 고객지향적인 고객가치 창출 전략 수립에 효과적인 방법을 제공하기 위한 방법으로 수행하고 있는 주기적이고 체계적인 일련의 고객모니터링 활동을 통해 변화하고 있는 고객가치요소를 어떻게 파악하고 제공하여 기업성과에 기여하는지를 분석하고자한다.

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고객가치 창출을 위한 이용자 모니터링 (Customer Monitoring for Customer Value Creation)

  • 앙희진;이명선
    • 한국콘텐츠학회논문지
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    • 제8권1호
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    • pp.86-92
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    • 2008
  • 디지털과 인터넷의 발전으로 시장이 공급자에서 소비자 중심으로 바뀌고 있다 기업들은 이러한 환경에 대응하기 위해 고객가치를 정확히 파악하고 제공하는 것이 중요하다. 고객가치는 성과 증대에 많은 영향을 미치기 때문에, 많은 기업들이 고객가치를 창출하기 위해 다양한 마케팅활동을 펼치고 있다. 고객가치를 창출하기 위해서는 무엇보다 고객 니즈와 시장 환경 변화를 지속적으로 모니터링 해야 한다. 따라서 본 연구는 고객모니터링 활동을 통해 변화하고 있는 고객가치요소를 파악하고 제공하여 어떻게 서비스 개선에 기여하는지를 분석하고자 한다.

지방고유산업과 관광사업의 연계방안 모색에 관한 고찰 - 일본 텐도우(天童)시를 중심으로 - (A Study on Connecting the Tourism Industry with Local Indigenous Industries - Focused on Tendou City in Japan -)

  • 배중남
    • 한국환경과학회지
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    • 제25권9호
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    • pp.1299-1309
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    • 2016
  • In order to vitalize the local area of Tendou City in Japan, this study chose a local indigenous industry and sought ways to connect the tourism industry with it. An inventory of local indigenous industry was assembled using relevant literature, field surveys, and interviews with local people. The Japanese chess industry was selected for a case study in connecting tourism with industry. Local indigenous industry was defined as an industry related to the local culture that uses local resources (and thus introduces possible industrialization). This industry can be easily marketed is to the rest of Japan or abroad. People in charge of local indigenous industry should understand the meaning and effects of connecting to the tourism industry, while people in tourism should acknowledge that local industry is good marketing material. Three steps are suggested: 1) to display the industrialy process of Japanese chess production: to tourism in safe and comfortable surroundings; 2) to offer amenities and producetion facility tuors; and 3) to offer tourists an opportunity to experience Japanese chess productions first hands.

비교가격 광고의 준거가격과 소매점의 가격할인취지 및 소비자의 가격 -품질 연상 심리 수준이 의류제품 속성 평가에 미치는 영향- (Retail Sale Advertising: Effects of Reference Price, Price Rationale and Price-Quality Inference on Evaluation of Apparel Attributes)

  • 현지은;홍희숙
    • 마케팅과학연구
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    • 제9권
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    • pp.47-75
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    • 2002
  • 본 연구의 목적은 준거가격, 가격할인취지 및 가격-품질 연상 심리 수준이 가격할인 광고 의류제품의 속성 평가에 미치는 영향을 규명하는데 있다. 연구설계는 준거가격(제시, 미제시)$\times$가격할인취지(미제시, 재고처분, 판매촉진)$\times$가격-품질 연상 심리 수준(높은 집단, 낮은 집단)에 의한 피험자간 3원 요인설계에 의하였다. 조사대상자는 여자 대학생들로, 준거가격과 가격할인취지가 다르게 조작된 6개 자극물들 중의 1개 자극물에 노출 되어 광고된 의류제품의 속성들을 평가하였다. 본 연구의 결과 첫째, 의류제품의 봉제 및 직물과 라벨 속성 평가에는 준거가격 제시 유무, 가격할인취지, 가격-품질연상 심리 수준이 상호작용 하여 영향을 미쳤다. 둘째, 봉제 및 직물 속성과 라벨 속성 평가에 대한 준거가격 제시효과는 가격-품질연상이 낮은 집단에서는 가격할인취지가 제시되지 않았을 때 나타났으며, 가격-품질연상이 높은 집단 에서는 가격할인취지가 재고처분으로 제시되었을 때 나타났다. 셋째, 자켓 의류제품의 제작 속성 평가에 대한 준거가격 제시 유무, 가격할인취지, 가격-품질 연상 심리 수준의 상호작용 효과는 비유의적이었으며, 가격-품질 연상 심리 특성의 주효과만 발견되었다.

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The Role of Structural Holes in Uncertain Environments in Channel Relationships

  • Kim, Min-Jung
    • 유통과학연구
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    • 제16권6호
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    • pp.25-35
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    • 2018
  • Purpose - Although marketing networks are crucial competitive advantage in terms of firm's new information and resource acquisition ability, their impact on new product development performance remains vague, especially under environmental uncertainty. The principal objective of this research is to provide a better understanding of effects of technological uncertainty and volume uncertainty on first tier supplier's perceived performance of new product development under conditions reflecting varying levels of structural holes. Specifically, this research examines the moderating effect of structural holes on the relationship between environmental uncertainty and new product development performance. Research design, data, and methodology - To test the hypotheses, a questionnaire survey was conducted with a Korean engineering firm's major first-tier suppliers in the context of internal network entities, manufacturer-supplier-subsupplier relationships, and to verify the proposed hypotheses, structural equation modeling was established. Construct measures were based on existing measures and previous research. Results - The survey results indicate that technological uncertainty and volume uncertainty differentially affect NPD performance under conditions of high and low structural holes. Conclusions - This study offer some theoretical and practical implications among distribution channel members, especially, this study suggests that interfirm networks have critical competitive advantage in uncertain environments. The distinctiveness of engineering industry might limit the generalizability of the results. Thus, future research should consider a wider range of industries.

국내의 e-Business 모델 분류 및 실태 분석 (An Analysis on the Classification and the Real Status of e-Business Model in Korea)

  • 허영호;주희엽;권혁인
    • Journal of Information Technology Applications and Management
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    • 제10권1호
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    • pp.1-17
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    • 2003
  • As the increase of internal users, there are many enterprises and organizations that regard the internal as the great ■marketing superhighway■. But the entrance of too many e-Business enterprises and shopping sites makes them to compete each other Consequently many sites are created and disappeared in the cyberspace. Although fascination and speculation surrounds the impact of the e-Business on business models via benefit-based concept, there is little evidence underlying all this speculation. This article provides on such data set. It reports on critical Issues that e-Business enterprises found salient as they browsed through e-Business model infrastructure on the world wide web, internet-based. We gathered domestic e-Business enterprise's kinds of business model during 2000∼2002 via KMAC's (Korea Management Association Consultants) K-WPI and K-WPC. We classified e-Business models as shopping mall, auction, community. value-chain, collaboration, information brokerage, advertising, Internet service, marketing that we had identified from the existing literature on business models. This study translated these models to the e-Business model context and explored their relative salience. The results suggest that e-Business manager need to think more about how they perform on the issues known to affect decision making for designing e-Business models. We offer advice for enhancing the effectiveness of business models.

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인터넷상 공예품 상거래의 신뢰성과 활성화 방안 연구 - 아트샵을 중심으로 - (- A Study on the Reliability and Activation Plan for Internet Electronic Commerce of Crafts - - With Centering Around Artshop -)

  • 이형규
    • 대한안전경영과학회지
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    • 제6권3호
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    • pp.109-120
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    • 2004
  • As an information-oriented era arrives, an environmental change of Internet marketing is going with high speed and such open door around the countries is providing worldwide companies with a new business opportunity. Now, Internet is a new communication tool for global network and is emerging as a new e-commerce market. Also, this trend is having an effect upon online site that sell crafts. Hence, this study aims to select artshop, which simultaneously operate off line and online while sell crafts, to research the present status, and analyze the problems to suggest the activation plans for effective Internet commerce. Accordingly, this study suggested six models for the settlement of these problem s and the activation plans as following: offer of the various works and the contents, security of price competition, reinforcement of marketing, establishment of brand recognition, management of customers and settlement of payment ways etc. The commerce of crafts in the artshop is only early stage today, but it is expected to grow into an universal connection way of information and buying which transcend space and to be briskly used for securing the competition of crafts in 21century.

생선 소비 행동에 미치는 섭취 태도, 건강 몰입, 지각된 편의성과 연령의 영향 (The Effects of Attitude towards Fish Eating, Health Involvement, Perceived Convenience, and Age on Fish Consumption Behavior)

  • 강종헌;고범석
    • 동아시아식생활학회지
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    • 제17권3호
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    • pp.304-311
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    • 2007
  • The purpose of this study was to measure the causal relationships among fish consumption behavior, attitude towards fish eating, health involvement, perceived convenience, and age. A total of 235 questionnaires were completed. A structural equation model was used to measure the causal effects of the constructs. The results of the study demonstrated that the structural analysis results were an excellent model fit for the data. The influence of age on attitude towards fish eating, health involvement, and perceived convenience was statistically significant. As expected, attitude towards fish eating, health involvement, and perceived convenience had significant effects on fish consumption behavior. Moreover, age had a significant indirect effect on fish consumption behavior through health involvement. Age also had a significant indirect effect on fish consumption behavior through perceived convenience. By developing and testing conceptual models that integrate the relationships among age, psychological variables, and fish consumption behavior, this study may offer a deeper understanding of the complex relationships among the variables. A greater understanding of these complex relationships can improve the managerial diagnoses of problems and the opportunities for different marketing strategies, including product development and marketing communications.

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의사결정나무를 이용한 방문학습지사의 고객세분화에 관한 연구 (A Study on Customer Segmentation of the Home Study Company using Decision Tree)

  • 서광규;오은주;한영규;심현정
    • 한국산학기술학회:학술대회논문집
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    • 한국산학기술학회 2004년도 추계학술대회
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    • pp.316-319
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    • 2004
  • Due to keen competition among companies, companies have segmented customers and they are trying to offer specially targeted customer by means of the distinguished method. In accordance, data mining techniques are noted as the effective method that extracts useful information. This paper explores customer segmentation of the home study company using data mining. The purposes of this paper are especially competitor chum in the recent home study market, to understand the characteristics of the customer group who are expected chum in case competing companies do aggressive sales promotion. In addition, this paper aims to find the influential factors of their breakaway, and to prepare practical marketing strategy to keep the existing customers. The study of chum in the home study market is conducted and the model using decision tree to predict and select valuable customer. Finally, this paper presents how the results can be incorporated and measured as a part of an overall marketing campaign process.

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쇼핑동기에 따른 편의점 소비자 세분화와 만족 (Segmentation of Convenience Store Consumers by Motivation, and Satisfaction)

  • 이재윤;이영은
    • 한국프랜차이즈경영연구
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    • 제14권3호
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    • pp.53-67
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    • 2023
  • Purpose: This study aims to explore the shopping motivations of consumers at South Korean convenience stores and create distinct consumer segments based on these motivations. Additionally, the research seeks to propose tailored marketing strategies for convenience stores by analyzing consumer demographics and satisfaction levels within each segment. Research design, data and methodology: Using factor analysis, we identify three primary shopping motivation factors: "social/leisure," "functional," and "convenience." Subsequently, we use cluster analysis to group convenience store consumers into three categories: the "convenience-seeking group," the "function/convenience-seeking group," and the "multipurpose-seeking group." To gain a deeper understanding of each consumer segment, we investigate how demographic factors relate to their levels of satisfaction. Results: These findings offer valuable insights for adapting to shifting consumer preferences and the increasingly competitive landscape of South Korean convenience stores, especially in the expanding services offered by online businesses. Conclusions: This research emphasizes the significance of developing marketing strategies tailored to address the distinctive needs and preferences of individual consumer segments. These strategies empower convenience stores to establish a competitive advantage in the market.