• Journal of Korea Water Resources Association
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• v.52 no.5
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• pp.361-372
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• 2019

The purpose of this study is to develop a two-dimensional land surface flood analysis model based on uniform square grid using the governing equations except for the convective acceleration term in the momentum equation. Finite volume method and implicit method were applied to spatial and temporal discretization. In order to reduce the execution time of the model, parallel computation techniques using CPU were applied. To verify the developed model, the model was compared with the analytical solution and the behavior of the model was evaluated through numerical experiments in the virtual domain. In addition, inundation analyzes were performed at different spatial resolutions for the domestic Janghowon area and the Sebou river area in Morocco, and the results were compared with the analysis results using the CAESER-LISFLOOD (CLF) model. In model verification, simulation results were well matched with the analytical solution, and the flow analyses in the virtual domain were also evaluated to be reasonable. The results of inundation simulations in the Janghowon and the Sebou river area by this study and CLF model were similar with each other and for Janghowon area, the simulation result was also similar to the flooding area of flood hazard map. The different parts in the simulation results of this study and the CLF model were compared and evaluated for each case. The results of this study suggest that the model proposed in this study can simulate the flooding well in the floodplain. However, in case of flood analysis using the model presented in this study, the characteristics and limitations of the model by domain composition method, governing equation and numerical method should be fully considered.

• Journal of Intelligence and Information Systems
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• v.25 no.4
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• pp.35-52
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• 2019

As public services are provided in various forms, including e-government, the level of public demand for public service quality is increasing. Although continuous measurement and improvement of the quality of public services is needed to improve the quality of public services, traditional surveys are costly and time-consuming and have limitations. Therefore, there is a need for an analytical technique that can measure the quality of public services quickly and accurately at any time based on the data generated from public services. In this study, we analyzed the quality of public services based on data using process mining techniques for civil licensing services in N city. It is because the N city's building license complaint service can secure data necessary for analysis and can be spread to other institutions through public service quality management. This study conducted process mining on a total of 3678 building license complaint services in N city for two years from January 2014, and identified process maps and departments with high frequency and long processing time. According to the analysis results, there was a case where a department was crowded or relatively few at a certain point in time. In addition, there was a reasonable doubt that the increase in the number of complaints would increase the time required to complete the complaints. According to the analysis results, the time required to complete the complaint was varied from the same day to a year and 146 days. The cumulative frequency of the top four departments of the Sewage Treatment Division, the Waterworks Division, the Urban Design Division, and the Green Growth Division exceeded 50% and the cumulative frequency of the top nine departments exceeded 70%. Higher departments were limited and there was a great deal of unbalanced load among departments. Most complaint services have a variety of different patterns of processes. Research shows that the number of 'complementary' decisions has the greatest impact on the length of a complaint. This is interpreted as a lengthy period until the completion of the entire complaint is required because the 'complement' decision requires a physical period in which the complainant supplements and submits the documents again. In order to solve these problems, it is possible to drastically reduce the overall processing time of the complaints by preparing thoroughly before the filing of the complaints or in the preparation of the complaints, or the 'complementary' decision of other complaints. By clarifying and disclosing the cause and solution of one of the important data in the system, it helps the complainant to prepare in advance and convinces that the documents prepared by the public information will be passed. The transparency of complaints can be sufficiently predictable. Documents prepared by pre-disclosed information are likely to be processed without problems, which not only shortens the processing period but also improves work efficiency by eliminating the need for renegotiation or multiple tasks from the point of view of the processor. The results of this study can be used to find departments with high burdens of civil complaints at certain points of time and to flexibly manage the workforce allocation between departments. In addition, as a result of analyzing the pattern of the departments participating in the consultation by the characteristics of the complaints, it is possible to use it for automation or recommendation when requesting the consultation department. In addition, by using various data generated during the complaint process and using machine learning techniques, the pattern of the complaint process can be found. It can be used for automation / intelligence of civil complaint processing by making this algorithm and applying it to the system. This study is expected to be used to suggest future public service quality improvement through process mining analysis on civil service.