• Title/Summary/Keyword: Management skills

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Determinants of Service Mind and Skills of Hospital Employees (원무과 직원의 서비스 마인드와 기술에 영향을 미치는 요인)

  • Lee, Ji-Sun;Jin, Ki-Nam
    • Korea Journal of Hospital Management
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    • v.9 no.4
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    • pp.70-86
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    • 2004
  • The purpose of this study is to find determinants for service mind and skills of hospital employees to seek ways to improve the service level of hospitals. The past studies focused on the perspectives of customers in finding the solutions for service improvement. However, the existing approach failed in delving into the whole picture of service system. The behind operation of service system(e.g., selection and training of employees, support system) needs to be examined to have a balanced solution of service improvement. The personal characteristics, organizational characteristics, and customer experience were considered as the independent variables in predicting service mind and skills. The data collected in this study was gathered through questionnaire survey with 291 employees in five hospitals - from Sept. 10 to Oct. 16 in 2004. The results are as follows. 1. The regression analysis showed that job satisfaction and service commitment of organization were statistically significant in predicting service mind and skills. 2. The hierarchical regression analysis showed that the effect of hospital type on service mind was explained by service commitment of organization.

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Nursing Students' Patient Safety Competency and Patient Safety Management Practice (간호대학생의 환자안전 역량과 환자안전관리 행위)

  • Park, Jung-Ha
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.3
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    • pp.216-223
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    • 2019
  • This study was conducted to identify the effects of patient safety competency on patient safety management practice by nursing students and provide basic data for the development of the program to improve patient safety management practice. Participants were 293 fourth year nursing students who had clinical practice as student nurses for more than one year. Data were collected from April 26 to May 9, 2018. Collected data were analyzed for frequency, percentage, mean, standard deviation, t-test, ANOVA, Pearson' s correlation coefficient, and multiple regression with SPSS/WIN 24.0 computer program. Nursing students' patient safety competency was an average $2.90{\pm}0.38$ points (patient safety knowledge $2.68{\pm}0.65$; patient safety skills $3.26{\pm}0.56$; patient safety attitudes $2.75{\pm}0.40$). The average core of management practices to patient safety recorded $4.13{\pm}0.57$ points. In terms of the correlation among subjects' patient safety knowledge, skills, attitudes and patient safety management practices, significant correlation existed between skills and management practices (r=.337, p<.001), attitudes and management practices (r=-.150, p =.010), knowledge and management practices (r=.171, p=.003). Regression analysis revealed that 15.7% of the variance in patient safety management practice by nursing students could be explained by patient safety skills (${\beta}=.307$, p<.001), patient safety accident experience of Fire (${\beta}=-.127$, p=.026), patient safety attitudes (${\beta}=-.121$, p=.026), and patient safety accident experience of patient education (${\beta}=-.119$, p=.034). Additional studies to determine the various factors affecting patient safety management practice of nursing students and to develop educational program for increasing patient safety management practice should be conducted.

The change of Psychological skills strategy and Self-management behavior according to the level of Resourcefulness of Fencing-Athlete (대학 펜싱선수들의 심리교육 효과: 자원동원성 수준에 따른 심리기술과 자기관리행동의 변화를 중심으로)

  • Lee, Hyun-Young;Chang, Duk-Sun
    • 한국체육학회지인문사회과학편
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    • v.54 no.5
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    • pp.251-260
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    • 2015
  • The purpose of this study was to change of Psychological skills strategy and Self-management behavior according to the level of Resourcefulness of collegiate fencing-athletes. Methods: This study was a single case for 12-week intervention. and it took about 60-90 minutes, once a week. Participants were 154 Student athletes and 20 fencing-athletes. The effect of this study was utilized a questionnaire. To analyze the responses of research, the paired t-test were used for finding the significances of mean differences(p<.05). After 12 week education session the results are as follows: Firstly, high group of Resourcefulness showed greater increase in Attention and Image. low group of Resourcefulness showed greater increase in Will power, Goal Setting, Confidence, Attention, Image. Secondly, high group of Resourcefulness showed greater increase in Physical management. low group of Resourcefulness showed greater increase in Training management. fencing-athletes were significantly increased of capacity for Performance and self-management according to the level of Resourcefulness, after 12-weeks. This study suggested useful information about sport psychological skills training and intervention of fencing-athletes.

A Study on the Professional Image Concept for Appearance Management in the Workplace (Part 1) (직장인의 외모관리를 위한 프로페셔널 이미지 개념 연구 (제1보))

  • Yoo, Hee;Choi, Sun-Hyung
    • Journal of the Korean Society of Clothing and Textiles
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    • v.34 no.10
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    • pp.1742-1753
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    • 2010
  • This study clarifies the importance, advantages, and constituents of the professional image by appearance management in the workplace. In-depth interviews were conducted with 8 participants who have over 8 years experience in their respective fields. The transcripts of the interview were classified according to a card classification method. The results of the study were as follows: First, the professional image by appearance management is important, because there is a special treatment by image in interaction on business. Second, the advantages of the professional image were to achieve a career opportunity, improve interpersonal relationships, obtain special treatment or protection from a biased angle, and increase business reliability. Third, the constituents of the professional image were conscientiousness and self-management skills, assertive and open attitudes, leadership, interpersonal skills, customer-satisfaction spirit, expert knowledge and skills, and confidence in the business results.

Talent Conceptualization and Talent Management Approaches in the Vietnamese Banking Sector

  • DANG, Nhan Truong Thanh;NGUYEN, Quynh Thi;HABARADAS, Raymund;HA, Van Dung;NGUYEN, Van Thuy
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.7
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    • pp.453-462
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    • 2020
  • The research postulates the conceptualization of talent in the Vietnamese banking sector via examining the factors pertaining to the concept of talent and talent management (TM) in the sector. This study applied qualitative research methods. A total of 20 managers and directors of ten banks (three public, four private and three foreign banks) were recruited for semi-structured interviews. The findings revealed that a combination of interconnected soft skills, learning ability, flexibility, technology adaptability, integrity and risk management skills contributes to talent identification. Managers in some private banks construed talent to be commensurate with high performance and high potential, whereas managers in public banks and foreign banks mainly relied on performance results in talent recognition. Moreover, talented employees holding sales-related jobs are given the most attention by management in the studied banks. Regarding practical implications, the banking community and practitioners' focus should be imparted to soft skills development and integrity control in order to foster employee performance and attitudes. Attention should be paid not only to sales positions, but also to other positions within the bank. This study is one of a few which explores talent concepts and TM approaches in the banking sector in general and Vietnamese banking field in particular.

A Study on the Management Performance Improvement through Cooking Skills Support and Management Consulting for Restaurants: Focused on Restaurants in Gyeonggi Province (외식업체 조리 기술지원 및 경영 컨설팅을 통한 경영성과 향상에 관한 연구: 경기지역 레스토랑을 중심으로)

  • Eum, Young-Ho;Lim, Young-Hee;Jung, Ju-Hee;Lee, Eun-Jin
    • Culinary science and hospitality research
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    • v.23 no.5
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    • pp.92-100
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    • 2017
  • The purpose of this study was to analyze the current status of 30 restaurants targeted for customized-visit consulting. For this process, experts visited restaurants and conducted consulting to improve the effectiveness of management for restaurants. A frequency analysis was used for general details, and a questionnaire survey was conducted to consult employees and customer groups. The analysis and consulting results were as follows: Firstly,menu need to be improved through restaurants' sanitary state and menu quality improvement. New menu should be developed through continuous training for restaurant operators, the relevant organizations, and cooking skill experts. Secondly, restaurants' cooking skill and knowledge should be secured by training of restaurant operators from the relevant organizations and experts to acquire cooking skills. In conclusion, restaurants' capability needs to be consolidated through persistent and cyclical process to maintain competitive menus and cooking skills. The results also showed that employee group's MOT, foods, menu, and facility education/training should be fortified. In order to reinvigorate the restaurant industry, marketers need to offer continuous education/training and consulting for employees to improve their satisfaction.

The Mediating Effect of Problem-Solving Skills on Relationship between Confidence in Performing Core Nursing Skills and Clinical Performance of Nursing College Students (간호대학생의 핵심간호술 수행자신감과 임상수행능력의 관계에서 문제해결능력의 매개효과)

  • Eun Hee Seo
    • Journal of Industrial Convergence
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    • v.21 no.10
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    • pp.159-166
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    • 2023
  • This study is a descriptive research study to confirm the mediating effect of Problem-Solving Skills in the relationship between Confidence in Performing Core Nursing Skills and Clinical Performance of nursing college students. Participants included 211 nursing college students from S university in D city. Data was collected from August 14 to August 18, 2023 using a self-report questionnaires. The collected data were analyzed by descriptive statistics, Pearson's correlation coefficient, sem function and sobel function using the R.4.2.2 program. In this study, it was found that there was a significant positive correlation between the Confidence in Performing Core Nursing Skills, Problem-Solving Skills, and Clinical Performance, and it was confirmed that Problem-Solving Skills partially mediated the relationship between onfidence in Performing Core Nursing Skills and Clinical Performance. Therefore, it is suggested that Performing Core Nursing Skills and Problem-Solving Skills should be improved in order to improve the Clinical Performance of nursing college students.

Job Skill Importance for Systems Analysts From the Viewpoint of IS and Functional Managers (IS 및 기능관리자의 시각에서 본 시스템분석에 필요한 직무능력)

  • Jeong, Jong-Deok;Yun, Jong-Hun
    • Asia pacific journal of information systems
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    • v.5 no.2
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    • pp.227-257
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    • 1995
  • Increasingly, systems analysts are expected to have behavioral and administrative skills as well as technical skills. This paper presents the results of a nationwide survey of 739 information systems (IS) managers (220 responses) and other functional managers (178) regarding the importance of various skills needed by systems analysts. The findings indicate that IS managers and three functional area managers differ in their perceptions of the importance of skills that system analysts should possess. These differences suggest that IS managers consider the ability to work with others more important than do functional managers. In contrast, three functional manager groups seem to view technical areas more importantly and thus may have greater expectations for technical performance. Also the results indicate that a positive relationship exists between possession of the identified skills and systems effectiveness.

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Effect of Customer-acquisition Orientation on Salespeople's Performance in Distribution of Pharmaceuticals

  • CHO, Yeonjin;JEON, Jin-A
    • Journal of Distribution Science
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    • v.20 no.10
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    • pp.119-129
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    • 2022
  • Purpose: The purpose of this study was to investigate sales managers' strategic focus on customer acquisition, specifically its effect on salespeople's performance. In addition, this study aimed to determine how salespeople's interpersonal skills, salesmanship skills, and technical knowledge affect the relationship between customer-acquisition management and salespeople's performance. Research design, data, and methodology: This study conducted a survey of 310 salespeople working at pharmaceutical companies. A structural equation modeling approach was applied to test the main effects and interaction effects using AMOS. Results: The results indicated that both managers' customer-acquisition orientation and salespeople's salesmanship skills and technical knowledge positively affected the latter's performance. Further, it was found that the higher the technical knowledge of the salesperson, the greater the effect of the customer-acquisition orientation on sales performance. Conclusions: Sales managers should enable salespeople to quickly acquire technical knowledge with respect to the market, products, competitors, and company policy so that they can bring greater synergy to the customer-acquisition orientation.

Study on the Department of Radiological Technology Students' Basic Vocational Competency Skills (방사선과 대학생의 기초직업능력 수준에 대한 연구)

  • Jang, Hyon-Chol;Lee, Haeng-Ki;Cho, Pyong-Kon
    • Journal of radiological science and technology
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    • v.38 no.3
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    • pp.287-294
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    • 2015
  • As employment changes quickly in structure, enterprises put more and more stress on basic vocational competency skills. This study aimed to grasp the basic vocational competency skills of S College Department of Radiological Technology students and present the basic data. The gathered data was analyzed using T-Test and Oneway ANOVA. The analysis showed that the students mostly had average or higher levels in the seven areas of basic vocational competency skills. Reading and writing skills among communication skills were the lowest, followed by the skills of understanding global culture and using foreign languages among organization understanding skills, and then by numeracy skills. On the contrary, interpersonal relationship skills were the highest in level. This indicates that the students will establish good interpersonal relationships with hospital patients and members. There were also statistically significant differences in reading and writing skills among communication skills, numeracy skills, and the skills of understanding global culture and using foreign languages among organization understanding skills. This study measured the basic vocational competency skills of S College Department of Radiological Technology students, which might somewhat restrict the application of its results to the students of all universities. The results show that students should be instructed to improve the skills of communication, numeracy, organization understanding, self-management skills, etc. Therefore, it seems necessary using various programs customized to school years and student levels and performing education properly connected to industrial establishments to foster the workforce with excellent basic vocational competency skills.