• 제목/요약/키워드: Management and Service Evaluation System

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공공부문 정보화사업평가 - 지식경영 측면의 접근 (An Evaluation of Information Systems Services in the Public Sector: Knowledge Management Approach)

  • 임준형;명성준;김재영
    • 지식경영연구
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    • 제18권3호
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    • pp.231-246
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    • 2017
  • As an interest in the efficiency of public sector expenditures has spread across the world, Korea has operated a self-evaluation system for government projects as a part of the performance-based budget system. However, an evaluation system for public information technology project has been criticized for its lack of validity, which stems from the uniformity of performance management. This study draws insight from knowledge management literature in an attempt to address the problems with the extant performance evaluation system in public agencies. To realize benefits from IT investment, an agency needs to develop its own performance management model for information systems projects, with a focus on the interaction of IT and organizational system. The knowledge management-based framework for IT projects was verified through a case study, with which we discussed the applicability of knowledge management to the evaluation of public information systems projects.

철도수송계획의 수익성 평가체계 (Profitability Evaluation System for Railway Transportation Plan)

  • 김동희;홍순흠
    • 한국경영과학회:학술대회논문집
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    • 대한산업공학회/한국경영과학회 2004년도 춘계공동학술대회 논문집
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    • pp.211-214
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    • 2004
  • In railway system, the transportation plan corresponds to master plan for transport services. This service plan must be constructed to minimize operational cost or maximize revenue considering transportation demands and resource capacities in the operation company, and includes several sub-planning activities such as train operation frequency plan, train (schedule) plan, train capacity assignment plan, and rolling stock requirement plan. In this paper, we present profitability evaluation system for current transportation plan. The proposed system can be used for evaluating profitability by estimating train service revenue considering customer demands.

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요양병원형수가제 전환에 대한 요양병원의 평가 및 개선방안 연구 (A Study on Evaluation and Improvement of Long-term Care Hospitals for Changing Long-term Care Hospital Fee System)

  • 김영배
    • 보건의료산업학회지
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    • 제5권2호
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    • pp.105-117
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    • 2011
  • The purpose of this study is to investigate evaluation and improvement of long-term care hospitals for changing long-term care hospitals fee system. Data were collected from 104 CEOs in nationwide long-term care hospitals using structured self-administered questionnaires during August 17 to 31, 2009. Major results of the empirical analysis are as follows; first, to change fixed sum medical fee per day caused to decline the level of geriatric service in 87% of CEOs. Second, 79% of CEOs were dissatisfied with changing fixed sum medical fee per day, and 47% of them were dissatisfied with graded fee for doctor and nurse management. Finally, they suggested that to specialize and to differentiate of long-term care hospitals will drive to improve long-term care hospitals function and to measure workforce based on rate of filled vacancies will increase efficiency and productivity of doctor and nurse management.

시내버스업체의 경영 및 서비스 평가제도 도입 효과분석 (An Effect Analysis on the Management and Service Evaluation System for Bus Company)

  • 김점산;조혜정;박준식
    • 대한교통학회지
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    • 제25권5호
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    • pp.43-55
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    • 2007
  • 경기도는 대중교통의육성및이용촉진에관한법률 제18조(대중교통운영자에 대한 경영 및 서비스평가)와 동법 시행령 제21조 -25조를 근거로 2005년부터 매년 버스업체에 대한 경영 및 서비스 평가를 시행하고 있다. 버스업체에 대한 경영 및 서비스평가 결과는 버스서비스 개선을 위한 정책수립에 활용함과 동시에 여객자동차운수사업법 제51조에 의한 버스재정지원금 중 운영개선지원금과 경영 및 서비스평가 인센티브 산정에 적용하고 있다. 경영 및 서비스평가는 많은 인력과 재원이 투입되고 버스업체의 경영 및 서비스 평가제도에 대한 저항이 존재하는 만큼 제도의 지속적인 추진을 위해서는 도입 효과분석이 필요하다. 본 연구에서는 경기도의 경영 및 서비스평가 도입효과를 정성적 방법과 정량적 방법을 병행하여 평가한 결과 도입효과를 긍정적으로 확인할 수 있었다. 정량적 평가는 버스업체에 대한 일반현황 조사, 유관기관 조사, 그리고 행정기관 조사에 의한 결과를 제도가 최초 도입된 2005년과 2006년을 대상으로 전후비교를 통해 분석되었으며, 평가결과를 종합하면 제도 도입에 따른 도입효과를 확실히 확인할 수 있었다. 정성적 평가는 행정기관 버스재정지원담당자, 버스업체 운영자(경영자), 운전직 종사자를 대상으로 실시한 설문조사 결과를 기초로 분석되었으며, 평가결과를 종합하면, 모든 조사항목에서 평가제도 도입효과에 대해 긍정적 답변이 우세한 것으로 나타나 경영 및 서비스 평가제도에 대하여 설문대상자들이 긍정적으로 받아들이고 있는 것으로 판단된다. 본 연구의 결과는 평가지표의 적정성, 평가의 실효성에 문제에 대한 대응논리로 활용될 수 있을 뿐만 아니라 버스서비스 향상을 위한 평가항목의 보완 및 평가항목별(분야별) 목표 값을 설정하는 기초자료로 활용될 수 있다.

ON-DOCK 서비스 시스템이 부산항 경쟁력 향상에 미치는 영향 (On the Effect of ON-DOCK System to the Sharpening of Competitiveness Edge of the Pusan Port)

  • 양원;이철영
    • 한국항만학회지
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    • 제13권1호
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    • pp.1-10
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    • 1999
  • Port competition is generally classified into two type of inter-domestic ports and intermational ports and the latter is measured how to secure the function of intermediacy for foreign cargoes among competing parts. In the Northeast Asia top 20 world container ports such as Pusan, Kobe, Yokohama and Kaohsiung are struggling to induce transshipment containers generated in the North China region. This paper aims to analyze and evaluate the competitive factors of the said ports such as port site facilities expenses service level and flexibility of management and operations and suggest the feasible strategies that the Pusan Port to be viable transshipment center in the region. The evaluation is attempted twice. First attempt is evaluated by present conditions of each port and second attempt by upgraded conditions of evaluation value such as port service level and flexibility of port management and operations resulted from the implementation of the ON-DOCK service system. The results of evaluation are as follows; (1) Port competitiveness of first evaluation is ranked in Kobe=Kaohsiung >Pusan>Yokohama. (2) Second evaluation is resulted in Kobe> Pusan= Kaohsiung>Yokohama. According to this results the competitiveness edge of the Pusan Port is able to strengthen by implementation of the ON-DOCk system.

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택배시스템에 있어서 철도운송의 이용 가능성 평가 (The evaluation for availability of railway transportation in home delivery service system)

  • 김상직;주용준
    • 대한안전경영과학회지
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    • 제2권3호
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    • pp.61-79
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    • 2000
  • It is very important to delivery timely and safely items in logistics. So, the home delivery service system is introduced by many enterprises. Also, the beginning in 1990's, the rapid increase of automobile increased logistics cost and led to road stagnation. So, the railway transportation use in logistics can be considered. The railway transportation in home delivery service system can overcome the limit of transportation by land. This study evaluate railway transportation in home delivery service system by economical efficiency and timeliness.

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장애인관련 정보시스템의 성과평가 및 개선 방안에 관한 연구 (The Study on Performance Evaluation and Improvement of the Information System for the Disabled)

  • 이승영;호승희;채영문;김덕용
    • 재활간호학회지
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    • 제10권1호
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    • pp.45-57
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    • 2007
  • Purpose: The study tried to suggest the ways to improve the national disability welfare information projects with evaluating the present condition of the projects. Method: Firstly, the study analyzed the disability information system and disability websites. Secondly, the study found out the problems of the registration of disability and management system through the situation analysis. Finally, the study conducted a survey of the disabled and the information system workers and performance evaluation of the information system. Result: The study offered a proposal of The Disability Unity Management System(DUMS) for the disability registration and management. When the disabled visit the hospital or the public health center, their information is registered automatically in The Disability Unity Management System(DUMS), which helps not to miss out the disability registration. Through this system, they are given the proper service which they need, and the information can be shared with the facilities providing the service for the disabled. Conclusion: The Disability Unity Management System(DUMS) contributes significantly in avoiding the repetition of the support for the disabled and improving the quality of service.

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가축 전염병 관리를 위한 농장 질병관리등급제 개선 방안 (Improving the disease control ratings to manage livestock contagious animal disease in farms)

  • 조호성
    • 한국동물위생학회지
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    • 제43권4호
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    • pp.267-271
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    • 2020
  • The emergence of highly contagious viral diseases of livestock and poultry such as foot-and-mouth disease (FMD), African swine fever (ASF) and highly pathogenic influenza (HPAI) have necessitated the formulation of policies and regulatory frameworks for preventing ingress of exotic diseases and controlling dissemination of endemic diseases within the country. The disease control ratings to manage contagious livestock disease in farms have not being widely used because the evaluation parameters were not being considered inappropriate. The purpose of this study was to reinforce the validity of the parameters for evaluation factors and the objectivity of the scoring criteria in the application of the current disease management rating system. The diseases subject to intensive management were improved by reflecting farm situation. For the evaluation based on the disease grading system of farms, the diseases subject to intensive management were realized, the list of diseases for evaluating the vaccination rate was revised, and the quarantine and sanitation management standards were revised. The effectiveness of the improved livestock disease management system was confirmed through the application of actual pig farms. Therefore, this system will be used as a means to evaluation the biosecurity at the farm units. Through this, it will contribute to establish effective biosecurity measures for each farm by improving and supplementing the present disease grading system.

도로시설물 자산관리를 위한 서비스수준체계 개발 (Development of Level of Service System for Road Infrastructure Asset Management)

  • 한대석;유인균;이수형
    • 한국도로학회논문집
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    • 제16권4호
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    • pp.75-86
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    • 2014
  • PURPOSES: The aim of this paper is developing user-oriented flexible Level Of Service (LOS) system for integrated asset management of various road facilities. It is essential to overcome limitations of general management systems which only focus on a type of assets (e.g. pavement, bridge etc.), and to serve a customizable LOS platform for smooth implementation and future improvement of the LOS considering various managerial environments of road agencies. METHODS: This study suggested a total framework of the LOS system as a process for self-development, operation and improvement of LOS system to conduct the PDCA (Plan-Do-Check-Act) in management process. In the process, we adopted user-customizable elements regarding asset definition, service index and evaluation method to match with the managerial environment of road agencies. In addition, we conducted an empirical study on the entire process of the suggested LOS system with a real road agency (Korea Express Highway) to prove applicability of the LOS system. RESULTS: From the empirical study, we confirmed that the suggested LOS system framework were suitable for development of customized LOS system. In addition, evaluation of asset conditions by LOS ratings, and quantification of vision achievement of the Korea Express Highway were successfully made. It would be the first trial in integrated management approach with LOS systems for numerous road facilities. CONCLUSIONS : It was recognized that easy application and sustainable improvement of the LOS was the most critical point in asset management. The suggested LOS system would be a powerful weapon as a managerial tool in preparing tight budget, aging infrastructures, and increased demands for more accountability both in Korea and internationally. Implementation of the LOS system needs to be expanded to the other infrastructure members to serve satisfactory level of service to taxpayers.

공공발주용역 실적 및 평가 관리 프로세스 개선에 대한 연구 (A Research on Improvement Scheme for Management Technique of Public Ordering Service Results and Estimation)

  • 이규성;이한규;김남곤
    • 한국건축시공학회:학술대회논문집
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    • 한국건축시공학회 2013년도 춘계 학술논문 발표대회
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    • pp.238-239
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    • 2013
  • A system to efficiently utilize construction information has been in demand as a result of the changing society where information and knowledge leads to added value. Consequently, the government established a comprehensive information network system for construction industries to manage and utilize construction information which is the currently in use. However, this system is oriented toward management and business performance estimation for engineering and does not integrate a management system for design, construction technology, and construction engineering services. Therefore, this study proposes to develop object technology and management system of construction services and its evaluation to provide such information in real time.

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