• Title/Summary/Keyword: MANAGERIAL MEASURES

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KD-SQS Service Quality in Discount-Based Retail: Service Guarantee Adjustment Effect, Service Value, and Store Loyalty

  • Lee, Young-Chul;Kim, Jong-Lak
    • Journal of Distribution Science
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    • v.12 no.7
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    • pp.53-61
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    • 2014
  • Purpose - This study focuses on "large-scale marts," which is a typical discount-based retail channel (hereinafter, DRC), and provides practical managerial implications by applying the KD-SQS service quality factor based on customers' experiential perspective by developing and applying existing service measures. Research design, data, and methodology - The research subjects include adults who have experienced "large-scale marts." The research involved SPSS 20.0 and AMOS 19.0 packages; path analysis is used to analyze structural relationships. Results - First, physical aspects, human interaction, and additional convenience aspects of service quality have statistically significant influence on service value. Second, physical aspects, human interaction, and policy have statistically influence on store loyalty. Third, service value influences store loyalty. Fourth, service guarantee adjusts the relationship between service quality, service value, and store loyalty in terms of human interaction and policy. Conclusion - Among service quality measures, improving service value through personal service needs to be prioritized, while we need to develop different methods for the service guarantee system to effectively influence service value and store loyalty.

A Study on Assessment of Vessel Traffic Safety Management by Marine Traffic Flow Simulation (해상교통류 시뮬레이션에 의한 해상교통안전관리평가에 관한 연구)

  • Park Young- Soo;Jong Jae-Yong;Inoue Kinzo
    • Journal of the Korea Society for Simulation
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    • v.11 no.4
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    • pp.43-55
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    • 2002
  • Vessel traffic safety management means the managerial technical measures for improving the marine traffic safety in general terms. The main flow of vessel traffic safety management is that: 1) Traffic Survey, 2) Replay by Marine Traffic Flow Simulation, 3) Quantitative Assessment, 4) Policy Alternatives, 5) Prediction·Verification. In the management of vessel traffic safety, it is most important to establish assessment models that can numerically estimate the current safety level and quantitatively predict the correlation between the measures to be taken and the improvement of safety and the reduction of ship handling difficulties imposed on mariners. In this paper, the replay model for traffic flow simulation was made using marine traffic survey data, and the present traffic situation became replay in the computer. An attempt was made to rate the current safety of ports and waterways by applying the Environmental Stress model. And, as a countermeasure for traffic management, by taking of, the promotion of total traffic congestion in early morning rush hour, the correlation between traffic control rate and the reduction in ship handling difficulties imposed on mariners was predicted quantitatively.

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Improving the Efficiency of Cybersecurity Risk Analysis Methods for Nuclear Power Plant Control Systems (원전 제어시스템 사이버보안 위험 분석방법의 효율성 개선)

  • Shin-woo Lee;Jung-hee Lee
    • Journal of the Korea Institute of Information Security & Cryptology
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    • v.34 no.3
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    • pp.537-552
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    • 2024
  • Domestic nuclear power plants operate under the establishment of the "Information System Security Regulations" in accordance with the Nuclear Safety Act, introducing and implementing a cybersecurity system that encompasses organizational structure as well as technical, operational, and managerial security measures for assets. Despite attempts such as phased approaches and alternative measures for physical protection systems, the reduction in managed items has not been achieved, leading to an increased burden on security capabilities due to limited manpower at the site. In the main text, an analysis is conducted on Type A1 assets performing nuclear safety functions using Maintenance Rules (MR) and EPRI Technical Assessment Methodology (TAM) from both a maintenance perspective and considering device characteristics. Through this analysis, approaches to re-evaluate the impact of cyber intrusions on asset functionality are proposed.

Classification of Fire Causes in Warehouses Using the TRIZ Technique and Analysis of Preventive Measures Accordingto 4M (TRIZ기법에 의한 물류창고의 화재원인 및 4M에 따른 예방대책 분석)

  • Han, Sang-Hun;Kong, Ha-Sung
    • The Journal of the Convergence on Culture Technology
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    • v.6 no.3
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    • pp.401-412
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    • 2020
  • This study analyzed the causes of warehouse fires using a creative problem-solving technique called TRIZ. It identified preventive measures by applying 4M. The results are as follows. First, this study examined the inconsistency among the causes of warehouse fires using TRIZ. Second, it analyzed human factors and fire prevention measures in warehouses such as safety standards for managers, and methods for the promotion of safety consciousness among workers, and for the reinforcement of construction technology for sandwich panel workers. Third, it identified the mechanical and facility factors and fire prevention measures in warehouses such as safety facilities, the expanded installation of safety devices, the adoption and development of fire suppression equipment, and the deployment of methods to improve the fire resistance of sandwich panels. Fourth, it presented working and environmental factors and fire prevention measures in warehouses such as the tightening of safety precautions and the supervision of working methods, and setting fire partitions both in loading places and based on performance-based design. Finally, it proposed managerial factors and fire prevention measures in warehouses such as specific targeting for firefighting with low fire hazards, reviewing the material quality regulations of non-combustible or higher for sandwich panels in the specific target of firefighting that cannot apply fire safety standards, installing sprinklers in cold storage, and mandating the installation of automated facilities with retroactive application regardless of the floor area in the warehouse with a sandwich panel structure.

Analyzing the Working Conditions for Female Field Managers Employed by General Contractors

  • Son, Chang-Baek;Shin, Won-Sang;Lee, Dong-Eun
    • Journal of the Korea Institute of Building Construction
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    • v.13 no.5
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    • pp.441-448
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    • 2013
  • In recent years, the number of female workers pursuing careers in the construction engineering and management field has increased, despite the fact that the job positions have been traditionally considered as retaining job functions and/or qualities that are more appropriate to male than female. This may be attributed to the fact that the positions also require delicate and/or detail-oriented job functions, which can be successfully performed by female. It is important for project participants to understand the working conditions for female field managers by analyzing their job performance. This study collects expert opinions regarding female's managerial performance on job site. Survey questionnaires were administered to two focus groups, male and female field managers who work for general contractors. This study contributes to encouraging female's social and economic involvement by investigating the challenges they face in the workplace, and provides measures to respond to such challenges.

A New Measurement Unit for Quality control in Venture Business (벤처기업을 위한 새로운 품질관리 측정단위의 개발)

  • Ree, Sang-Bok;Park, Roh-Gook
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.6 no.2
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    • pp.13-24
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    • 2011
  • In this Paper, We study on establish for unit of measure. Quality control is means control for customer needs. We surveyed unit of measurement of quality feature of Juran and Taguchi teaching. We suggest new measure of quality feature. New quality measure which is combined with several quality control measures. Which measurement can be used management control of managerial level of company. We expect this new measurements can be applied and well used.

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A Relative Efficiency Assessment Model for Logistics Systems (물류체계의 상대적 효율성 평가모형)

  • 전승호;노승종
    • Journal of the Korean Operations Research and Management Science Society
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    • v.24 no.4
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    • pp.95-109
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    • 1999
  • We propose a series of methodologies that can evaluate relative efficiency of logistics units(centers) in three categories; managerial, cost, and operational efficiency. Inputs and outputs of logistics systems are first defined. Appropriate quantitative and qualitative measures for the three categories are then selected. Employed also are Analytic Hierarchy Process, Weighted Scoring Method, Stochastic Frontier Model, and Data Envelopment Analysis for the development of a comprehensive assessment scheme. Our scheme not only assesses the degree of relative efficiency of logistics units but also identify the sources of inefficiency in each unit The methodologies are applied to a large telecommunications company which operates 12 distribution centers nation wide. Relative efficiencies of the centers are compared using 1995-1997 performance data. Summarized are the level of efficiency of each distribution center for each of the three categories. The degree and sources of inefficiency of each distribution center are also discussed.

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Artificial Intelligence Based Approaches to the Effect of Cognitive Style and Physiological Phenomena on Judgmental Time series forecasting: A Proposal

  • Park, Hung-Kook;Yoo, Hyeon-Joong;Byoungho Song
    • Proceedings of the Korean Society for Emotion and Sensibility Conference
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    • 2000.04a
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    • pp.318-327
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    • 2000
  • Managerial intuition is a well-recognized cognitive ability but still poorly understood for the purpose of developing effective decision support systems. this research investigates whether the differences in accuracy of "time series forecasting" are related to the differences in one's cognitive style, using statistical test The hypotheses established in the research model did not have positive correlation The lack of correlation between "cognitive style and physiological measures" and accuracy in forecasting may be caused by uncontrolled external variable. Thus, further analyses on physiological characteristics and brainwaves are needed. The approaches such as neural network and data mining are proposed.

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Human error analysis in nuclear power plants based on a cognitive model (인지과정모형에 기반한 원자력발전소 인적오류 분석)

  • 윤완철;이용희;김영수
    • Journal of the Ergonomics Society of Korea
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    • v.13 no.2
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    • pp.33-41
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    • 1994
  • The paper presents a new scheme and a support system for the analysis sof hyman errors in nuclear power plants based on a cognitive model. We discusse the problems identified in current managerial analysis, and propose a new approach that frames the description of human activities according to a human decision making modle, so that it could provide a better reconstruction of a sequence of event suspected of involving human errors. This sophistcated approach becomes practical for the field application with the support of a computerized aiding system. The model-based event re-construction method is expected to enable the analysts to produce more informative reports, which in turn heop to derive appropriate counter- measures to reduce the possibility of the analyzed human errors.

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Counting What Will Count: How to Empirically Select Leading Performance Indicator

  • Pauwels, Koen;Joshi, Amit
    • Asia-Pacific Journal of Business
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    • v.2 no.2
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    • pp.1-35
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    • 2011
  • Facing information overload in today's complex environments, managers look to a concise set of marketing metrics to provide direction for marketing decision making. While there have been several papers dealing with the theoretical aspects of dashboard creation, no research creates and tests a dashboard using scientific techniques. This study develops and demonstrates an empirical approach to dashboard metric selection. In a fast moving consumer goods category, this research selects leading indicators for national-brand and store-brand sales and revenue premium performance from 99 brand-specific and relative-to-competition variables including price, brand equity, usage occasions, and multiple measures of awareness, trial/usage, purchase intent, and liking/satisfaction. Plotting impact size and wear-in time reveals that different kinds of variables predict sales at distinct lead times, which implies that managerial action may be taken to turn the metrics around before performance itself declines.

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