• Title/Summary/Keyword: M-커머스 사이트

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A Study of Factors Influencing on Customer's Trust in Mobile Commerce Site (M-커머스 사이트의 신뢰도 형성요인에 관한 실증연구)

  • Han Dae-Mun;Kim Yeong-Real
    • Journal of Korea Society of Industrial Information Systems
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    • v.10 no.3
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    • pp.1-6
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    • 2005
  • This study tried to identify factors influencing on customer's trust in Mobile Commerce Sites. Four factors were found ; transaction security, site image, navigation usability, payment convenience. These factors showed strong correlations with customer's trust. Implications of the study and further research issues are discussed.

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A Study of Factors Influencing on Consumer Trust in Mobile Commerce Sites (Mobile Commerce 사이트의 신뢰도 형성요인에 관한 실증연구)

  • 김부신;한대문
    • Proceedings of the Korea Society for Industrial Systems Conference
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    • 2004.06a
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    • pp.29-34
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    • 2004
  • 본 연구에서는 Mobile Commerce(M-커머스) 사이트의 신뢰도에 영향을 미치는 요인들을 거래안전성, 기업이미지, 검색기능성 그리고 결제편의성으로 분류하여 관련 연구들을 통해 검증된 요인들을 추출하였다. 그리고 M-커머스 사이트의 현재 또는 잠재 고객들을 대상으로 직접 설문조사를 통해 M-커머스 사이트의 신뢰도에 영향을 미치는 요인을 식별해냄으로써 고객과의 신뢰형성을 위해 최우선적으로 고려해야 할 방향을 제시하고 M-커머스의 활성화에 기여하고자 한다.

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Determinants of Actual Purchase on m-commerce Sites vs. Determinants of Satisfaction with m-commerce Sites (스마트폰을 활용한 모바일 커머스에서의 실제 구매행동과 만족도의 결정변수 비교)

  • Yang, Su Jin;Lee, Yun Jung
    • The Journal of the Korea Contents Association
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    • v.16 no.6
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    • pp.236-247
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    • 2016
  • Considering the prevalent use of mobile devices and the mobile Internet in Korea, there should be open doors for retailers to a different type of distribution if they could find out what makes consumers satisfied with m-commerce sites as well as what makes consumers purchase from m-commerce sites. Therefore, we explored: 1) the antecedents of satisfaction with m-commerce sites and 2) the determinants of purchasers vs. browsers of m-commerce. As possible antecedents of the two dependent variables, the following were utilized in the current study: the Technology Acceptance Model (TAM), perceived shopping values, and interactivity. According to the results of this study, these variables related to the performance of mobile commerce sites (Perceived ease of use, Perceived usefulness, Synchronicity, Richness of content, and Contextual services) significantly affected satisfaction with m-commerce sites. On the other hand, the most important discriminator of an m-commerce purchaser vs. a browser was human-oriented interactivity, especially interpersonal communication among users. With the help of information technology.

Mobile Commerce Brand Identity Strategy by SNS Text mining

  • Yeo, Hyun-Jin
    • Journal of the Korea Society of Computer and Information
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    • v.25 no.10
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    • pp.255-260
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    • 2020
  • In this paper, I propose an efficient brand identity strategy by topic modeling the Instagram posts, one of SNS(Social Network Service) having more than 1billion world-wide and 500 million daily users. Since the 92% age groups of the Instagram is 18~50 years old (59% 18~29y and 33% 30~49), I set research analysis target three mobile commerce sites to dress and cosmetics sales sites that sale apparels cosmetics and gadgets that recently opened and have operated marketing on diverse channel including SNS. By topic modeling SNS posts for 6 months after launching the site that tagged each m-commerce site brand name or company name, I validate companies' brand identity strategy works effectively and suggest moderation of strategy for brand image. As a result, I found one of three mobile commerce site has different brand image by users and need different identity set up.