• Title/Summary/Keyword: Logistics Information Systems

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Structural Relationships of Logistics Service Quality, Relationship Orientation, Customer Satisfaction and Customer Loyalty in Electronic Commerce (전자상거래에서 물류서비스품질, 관계지향성, 고객만족, 고객충성도 간의 구조적 관계)

  • So, Soon-Hoo;Ryu, Il;Cho, Geon;Park, Yi-Sook
    • The Journal of Information Systems
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    • v.16 no.4
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    • pp.107-129
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    • 2007
  • The purpose of this study is to examine the effect of logistics service quality and relationship orientation factors on customer satisfaction and loyalty in the electronic commerce context. Based on extensive review of relevant literature, nine components of logistics service quality(i.e. information quality, ordering procedures, ordering release quantities, timeliness, order accuracy, order quality, order condition, order discrepancy handling and personnel contact quality) and six components of relationship orientation(i.e. trust, bonding, communication, shared value, empathy and reciprocity) are introduced in this study. And a conceptual model is developed and five research hypotheses are empirically examined using structural equation modeling. The findings indicate that logistics service quality and relationship orientation are positively and significantly associated with customer satisfaction, and customer satisfaction is the antecedent variable of customer loyalty in the Internet Shopping Mall. In addition, a significant impact of logistics service quality on relationship orientation of the customer is revealed. Implications of these findings are discussed, and limitations of the study as well as further research directions are addressed.

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The Impact of Enviromental Uncertainty and Logistics Resources Capabilities on Logistics Performance through Relational Norms and Logistics Service in the Industrial Products (산업재 물류에서 환경 불확실성과 물류자원역량이 관계규범과 물류서비스를 통하여 물류성과에 미치는 영향)

  • Chun, Dal-Young;Kim, Hong-Sun
    • Asia Marketing Journal
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    • v.8 no.1
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    • pp.105-132
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    • 2006
  • The major purpose of this study is to investigate the impact of environmental uncertainties and logistics resources capabilities mediated by relational norms and logistics services on logistics performance in the industrial products. The 272 data were collected from the key informants who were working at the logistics-related departments in the H Heavy Industries & Construction and HSD Engine. The following results were verified using structural equation modeling. First, environmental uncertainties such as dynamism and heterogeneity unexpectedly had insignificant effects on relational norms such as information exchange and flexibility and logistics services such as product availability and on-time delivery. Second, logistics resource capabilities showed unique effects based upon its component's characteristics. For example, Logistics Information Systems did not have direct impact on logistics services but had indirect effect on logistics services via relational norms. On the other hand, logistics resources such as logistics specific assets and transportation service competencies had direct impact on logistics services but not on relational norms. Third, relational norms between transaction partners significantly affected logistics services but had insignificant effects on logistics performance such as logistics costs reduction and delivery qualities. Fourth, consistent with several studies, excellent logistics services between industrial purchaser and suppliers based upon relational norms did have significant effect on logistics performance such as delivery consistency and delivery qualities. Finally, the empirical results in this study could be strategic logistics management guidelines based upon the theoretical relationships among the environmental uncertainties, logistics information systems, logistics resources, relational norms, logistics services, and logistics performance.

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Construction and Application of Intelligent Decision Support System through Defense Ontology - Application example of Air Force Logistics Situation Management System (국방 온톨로지를 통한 지능형 의사결정지원시스템 구축 및 활용 - 공군 군수상황관리체계 적용 사례)

  • Jo, Wongi;Kim, Hak-Jin
    • Journal of Intelligence and Information Systems
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    • v.25 no.2
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    • pp.77-97
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    • 2019
  • The large amount of data that emerges from the initial connection environment of the Fourth Industrial Revolution is a major factor that distinguishes the Fourth Industrial Revolution from the existing production environment. This environment has two-sided features that allow it to produce data while using it. And the data produced so produces another value. Due to the massive scale of data, future information systems need to process more data in terms of quantities than existing information systems. In addition, in terms of quality, only a large amount of data, Ability is required. In a small-scale information system, it is possible for a person to accurately understand the system and obtain the necessary information, but in a variety of complex systems where it is difficult to understand the system accurately, it becomes increasingly difficult to acquire the desired information. In other words, more accurate processing of large amounts of data has become a basic condition for future information systems. This problem related to the efficient performance of the information system can be solved by building a semantic web which enables various information processing by expressing the collected data as an ontology that can be understood by not only people but also computers. For example, as in most other organizations, IT has been introduced in the military, and most of the work has been done through information systems. Currently, most of the work is done through information systems. As existing systems contain increasingly large amounts of data, efforts are needed to make the system easier to use through its data utilization. An ontology-based system has a large data semantic network through connection with other systems, and has a wide range of databases that can be utilized, and has the advantage of searching more precisely and quickly through relationships between predefined concepts. In this paper, we propose a defense ontology as a method for effective data management and decision support. In order to judge the applicability and effectiveness of the actual system, we reconstructed the existing air force munitions situation management system as an ontology based system. It is a system constructed to strengthen management and control of logistics situation of commanders and practitioners by providing real - time information on maintenance and distribution situation as it becomes difficult to use complicated logistics information system with large amount of data. Although it is a method to take pre-specified necessary information from the existing logistics system and display it as a web page, it is also difficult to confirm this system except for a few specified items in advance, and it is also time-consuming to extend the additional function if necessary And it is a system composed of category type without search function. Therefore, it has a disadvantage that it can be easily utilized only when the system is well known as in the existing system. The ontology-based logistics situation management system is designed to provide the intuitive visualization of the complex information of the existing logistics information system through the ontology. In order to construct the logistics situation management system through the ontology, And the useful functions such as performance - based logistics support contract management and component dictionary are further identified and included in the ontology. In order to confirm whether the constructed ontology can be used for decision support, it is necessary to implement a meaningful analysis function such as calculation of the utilization rate of the aircraft, inquiry about performance-based military contract. Especially, in contrast to building ontology database in ontology study in the past, in this study, time series data which change value according to time such as the state of aircraft by date are constructed by ontology, and through the constructed ontology, It is confirmed that it is possible to calculate the utilization rate based on various criteria as well as the computable utilization rate. In addition, the data related to performance-based logistics contracts introduced as a new maintenance method of aircraft and other munitions can be inquired into various contents, and it is easy to calculate performance indexes used in performance-based logistics contract through reasoning and functions. Of course, we propose a new performance index that complements the limitations of the currently applied performance indicators, and calculate it through the ontology, confirming the possibility of using the constructed ontology. Finally, it is possible to calculate the failure rate or reliability of each component, including MTBF data of the selected fault-tolerant item based on the actual part consumption performance. The reliability of the mission and the reliability of the system are calculated. In order to confirm the usability of the constructed ontology-based logistics situation management system, the proposed system through the Technology Acceptance Model (TAM), which is a representative model for measuring the acceptability of the technology, is more useful and convenient than the existing system.

Modeling and Analysis of Consolidated Transportation Between Industrial Complexes (산업단지간 공동수송모형과 효과분석)

  • Rim, Suk-Chul;Kim, Sung-Bong;Kim, Nae-Heon
    • Journal of Korean Institute of Industrial Engineers
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    • v.27 no.2
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    • pp.150-157
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    • 2001
  • Since the transportation cost takes two thirds of the logistics cost of Korean firms, significant reduction of business logistics cost can hardly be achieved without effective reduction of the transportation cost. Although consolidated transportation has been regarded as the most promising strategy for reducing the transportation cost, it has not been successful in practice. In this paper, we propose a consolidated transportation model for firms located in industrial complexes, present a heuristic algorithm to operate the system, and analyze the expected cost reduction.

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Hybrid Recommendation Based Brokerage Agent Service System under the Compound Logistics (공동물류 환경의 혼합추천시스템 기반 차주-화주 중개서비스 구현)

  • Jang, Sangyoung;Choi, Myoungjin;Yang, Jaekyung
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.39 no.4
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    • pp.60-66
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    • 2016
  • Compound logistics is a service aimed to enhance logistics efficiency by supporting that shippers and consigners jointly use logistics facilities. Many of these services have taken place both domestically and internationally, but the joint logistics services for e-commerce have not been spread yet, since the number of the parcels that the consigners transact business is usually small. As one of meaningful ways to improve utilization of compound logistics, we propose a brokerage service for shipper and consigners based on the hybrid recommendation system using very well-known classification and clustering methods. The existing recommendation system has drawn a relatively low satisfaction as it brought about one-to-one matches between consignors and logistics vendors in that such matching constrains choice range of the users to one-to-one matching each other. However, the implemented hybrid recommendation system based brokerage agent service system can provide multiple choice options to mutual users with descending ranks, which is a result of the recommendation considering transaction preferences of the users. In addition, we applied feature selection methods in order to avoid inducing a meaningless large size recommendation model and reduce a simple model. Finally, we implemented the hybrid recommendation system based brokerage agent service system that shippers and consigners can join, which is the system having capability previously described functions such as feature selection and recommendation. As a result, it turns out that the proposed hybrid recommendation based brokerage service system showed the enhanced efficiency with respect to logistics management, compared to the existing one by reporting two round simulation results.

Optimization Method of Knapsack Problem Based on BPSO-SA in Logistics Distribution

  • Zhang, Yan;Wu, Tengyu;Ding, Xiaoyue
    • Journal of Information Processing Systems
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    • v.18 no.5
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    • pp.665-676
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    • 2022
  • In modern logistics, the effective use of the vehicle volume and loading capacity will reduce the logistic cost. Many heuristic algorithms can solve this knapsack problem, but lots of these algorithms have a drawback, that is, they often fall into locally optimal solutions. A fusion optimization method based on simulated annealing algorithm (SA) and binary particle swarm optimization algorithm (BPSO) is proposed in the paper. We establish a logistics knapsack model of the fusion optimization algorithm. Then, a new model of express logistics simulation system is used for comparing three algorithms. The experiment verifies the effectiveness of the algorithm proposed in this paper. The experimental results show that the use of BPSO-SA algorithm can improve the utilization rate and the load rate of logistics distribution vehicles. So, the number of vehicles used for distribution and the average driving distance will be reduced. The purposes of the logistics knapsack problem optimization are achieved.

The Industrialization Plans of RFID for the Use of New Logistics Information Systems (신물류정보시스템으로서의 활용을 위한 RFID의 산업화방안)

  • Kim, Jong-Deuk
    • International Commerce and Information Review
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    • v.6 no.2
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    • pp.171-191
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    • 2004
  • Recently, RFID(Radio Frequency IDentification) is observed with government and connection enterprises as the central figure. RFID utilizing radio is a technology that enable exchange of information sensing and recognize object. RFID is expected that the practical use limits widens by territory that can form vast market such as logistics management according to RFID's low-cost aggravation as well as usage of life and improvement of performance because present R&D is gone vigorously. Because RFID is possible application everywhere if it is various service industries as well as logistics, industry spot, manufactory and place that flowing of goods is, is used, and is becoming big limelight from society several territories.

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기업특성과 물류정보기술 활용간의 관계에 관한 실증적 연구-구미 지역 제조업을 중심으로-

  • 이시호
    • The Journal of Information Systems
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    • v.5
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    • pp.329-344
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    • 1996
  • The role of Logistics Information Technology(LIT) activity within the firm has broadened considerably over the past decade and it been a topic of growing importance for both practitioners and academicians since the mid-1990's as logistics efficiencies have become a main concern in today's business management. This research empirically examines the difference between firm characteristics and LIT activity, thus offers an strategic guideline for practicers.

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