• 제목/요약/키워드: Local financial institution

검색결과 28건 처리시간 0.023초

지역 금융기관 상품 및 서비스품질 요인이 고객 만족과 고객 충성도에 미치는 영향 (The Effects of Local Financial Institution's Financial Items and Service Quality on Customer Satisfaction and Loyalty)

  • 천영애;박재환
    • 벤처창업연구
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    • 제12권2호
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    • pp.117-124
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    • 2017
  • 최근 불확실한 금융환경변화로 금융기관의 경쟁이 심화함에 따라 고객의 요구(needs)를 충족시키기 위해 지역 금융기관 또한 주민의 요구에 맞는 서비스 제공 등 다양한 노력을 하고 있다. 본 연구는 지역 금융기관의 상품 및 서비스품질 요인이 고객 만족과 충성도에 어떠한 영향을 미치는지를 살펴보고 제공된 상품 및 서비스품질 요인을 비교 분석하여 각 서비스요인의 상대적인 중요도를 살펴보았다. 표본은 2015년 10월 7일부터 10월 30일까지 서울지역의 새마을금고 및 신용협동조합에 방문고객을 대상으로 설문조사를 하였으며 표본을 분석한 결과는 다음과 같다. 지역 금융기관 상품요인 중 금리, 공제와 보험, 복지사업이 고객의 만족 수준에 유의한 영향을 미쳤으며 서비스 품질요인 중에는 접근성, 전문성 및 공감 성이 만족 수준에 유의한 영향을 미치는 것으로 분석되었다. 다음으로, 고객만족도는 고객 충성도에 유의한 영향을 미치는 것으로 분석되었다. 지역주민에게 금융 편의를 제공하면서 지역경제에 기여하는 지역 금융기관의 특성상 금리나 전문성 요인 이외에 공제와 보험 및 복지사업 그리고 공감성이 중요한 요인으로 분석된다. 본 연구는 지역 금융기관의 차별화된 이미지로 금융경쟁 시장에서 경쟁 우위를 가질 수 있다는 시사점을 제시하고 있다.

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중재기관평가모형을 통한 중국 지방중재위원회의 특성연구 (A Study of Chinese Local Arbitration Committees Based on Arbitration Institution Evaluation Model)

  • 정용균;이승석
    • 한국중재학회지:중재연구
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    • 제20권2호
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    • pp.199-225
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    • 2010
  • This study investigates the characteristics of local arbitration committees in China based on arbitration institution evaluation model. Most of the literature on Chinese arbitration committees only focuses on CIETAC. However, the promulgation of 1994 Chinese arbitration act allows local arbitration committees to deal the arbitration cases related with foreign element. Before 1994, only CIETAC and CMAC handle the arbitration cases related with foreign element. For the evaluation of the local arbitration committees, this study establishes the arbitration institution evaluation model. This model has seven evaluation criteria: accessability, independence, neutrality, rapidity, economy, professionality, and extent of enforcement. Our findings are as follows. First, Chinese local arbitration committees have the strengths in the fields of accessability, economy and rapidity. However, they are deficient in the area of neutrality, professionality, and independence. Second, the spatial distribution of Chinese local arbitration committees is not equal in China. The number of local arbitration committees is big in the high growth region such as Shandong province. On the other hand, the number of local arbitration committees is small in the economically stagnant area. Third, the size and activity of local arbitration committees are various. Some of them are very active in dispute resolution through arbitration in China. For example, Beijing Arbitration Committee(BAC), Wuhan, Quangzou Arbitration Committee play the important role in dispute resolution through arbitration. However, the large part of local arbitration committees is financially weak and depend on the local government's financial support.

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협동조합형 금융회사의 중앙회를 위한 정보보호 인력 및 예산의 적정성에 관한 연구 (A study on Information Protection Manpower and Budget Adequacy for Cooperative-Type Financial Company's Federation)

  • 임정환;김인석
    • 한국인터넷방송통신학회논문지
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    • 제16권3호
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    • pp.29-38
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    • 2016
  • 협동조합형 금융회사란 협동조합 원칙에 따라 다수의 금융회사(일명 '조합')와 이를 지도 감독하는 중앙 조직인 중앙회로 구성되어 있다. 조합은 일정 지역 내 조합원을 바탕으로 운영되고 그 규모가 영세하기 때문에, IT 및 정보보호업무를 중앙회를 통해 위탁 구축 운영 관리하고 있다. 그러나, 금융당국은 전자금융거래법 하위규정인 전자금융감독규정을 통해 IT 및 정보보호 기준을 제시함에 있어 주식회사형 금융회사인 상업은행의 현황을 주로 고려하여 제시하였기 때문에, 협동조합형 금융회사 중 중앙회에는 적절하지 않다. 본 논문에서는 조합의 IT 및 정보보호 업무를 위탁받아 수행하는 중앙회 관점에서 정보보호 측면에서의 현황 및 고려사항을 확인하고, 개선사항을 제시함으로써, 협동조합형 금융회사의 중앙회를 위한 효율적인 정보보호 인력 및 예산 수립기준을 제안하고자 한다.

관광농원의 실태 및 활성화에 관한 조사연구 - 대구인근지역 관광농원을 대상으로 - (A study on the current status and encouragement of tourist farms around Taegu area)

  • 이기철;김재광
    • 농촌계획
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    • 제8권2호
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    • pp.27-41
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    • 2002
  • This research is written for offering an approach to activate the stagnated industry of the tourist farm through analysis of the current operational problems and situation on some existing tourist farm nominated as such by the authority. There will be some considerations from three different categories : local autonomous groups, tourist farm associations and farm owners. On the other hand, it is assumed that this research can also be utilized as a basic material for activating the tourist farms in the suburban area of Taegu City. The operational problems in the suburban area of Taegu City are as follows : lack of a specialized Product development, the farm operation fund, lack of operational or management ability, lack of public information, etc. There are other Problems regarding law, institution and supporting : complexity of the current system involving all kinds of permission, shortage of financial and taxation supporting, lack of training an expert manpower, lack of ability and cooperation of a deskclerk in charge, etc. Here are some suggestions taking into consideration a respective sector of local autonomous group, tourist farm associations and farm owners for activating the tourist farms in the suburban area of Taegu City. First, a mental turnabout toward a tourist farm is needed from local autonomous groups. The law and institutional base should be arranged while the financial and taxation support is materialized. Second, tourist farm associations should amend or reinforce the existing institution to refresh the current recognition toward the tourist farm through many publicity activities. On the other hand, they should develop the overall tourist farm industry into a better service industry of the rural community by keeping an active system of cooperation with other related groups. Finally, It is advised that they should conceive farms and facilities which can symbolize the tourist farm from the stage of the first construction. In addition to a four-season souvenir development, an effective publicity activity and rational investment management. Above all, they should train themselves in terms of a service spirit before they see the prosperity of the tourist farm community.

The role of Universities in the Development of Local Economies: A Case Study in the western of Jeonnam

  • Sung Hyun Park;Ki Kibeom Kim
    • International Journal of Internet, Broadcasting and Communication
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    • 제15권2호
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    • pp.81-88
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    • 2023
  • As a result of this study, the income generation effect generatded by regional universities for the region is KRW 130.6 billion (direct and indirect income effect KRW 90.9 billion, induced income effect KRW 39.6 billion). In addition, it is estimated that the effect of regional universities on inducing employment in the region is 2,145 per year. Unless quality jobs are secured, the outflow of population to the metropolitan area will accelerate, and the disappearance of local areas will emerge as a social problem in the near future. Considering the effect of local universities on the local economy revealed through the results of this study, that is, the income and job creation effects, the government will be able to prevent local extinction by providing bold financial support to local universities. If it is difficult to afford it with government finances alone, it can be solved by opening the door to universities for admission through donations, which many advanced countries are introducing..

지방 이전 공공기관의 효율성 분석 - 한국주택금융공사의 사례 중심으로 (Efficiency Analysis of Public Institutions Relocating to Local Areas - Focusing on the Case of Korea Housing Finance Corporation)

  • 서민근
    • 디지털융복합연구
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    • 제19권12호
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    • pp.21-28
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    • 2021
  • 본 연구의 목적은 2014년도 부산광역시로 이전한 한국주택금융공사의 사례를 분석하여 정부의 공공기관 이전의 목적을 달성하였는지 정책방면의 효율성을 분석하는 것이다. 분석을 위해 2009년부터 2019년까지의 한국주택금융공사의 결산경영공시와 공공기관 실적평가보고서를 바탕으로 효율성을 한국주택금융공사의 이전 전·후를 DEA 분석, 경영실적평가보고서상의 업무효율, 재무비율을 이용하여 비모수적 검증방법을 이용하여 비교 분석하였다. 분석결과는 다음과 같다. 첫째, DEA 분석의 경우 지방 이전 전·후 효율성의 차이는 두드러지게 나타나지 않았다. 둘째, 실적평가보고서와 재무비율을 사용한 효율성 분석에서는 지방 이전 후 효율성이 하락한 것으로 나타났다. 분석결과를 종합하면 한국주택금융공사의 경우 지방 이전 이후 효율성이 감소하였는데, 이는 사업성과의 부진과 재무비율과 관련된 비효율성을 원인으로 둘 수 있다. 하지만 본 연구는 한국주택금융공사를 대상으로 분석하였기 때문에 한계점을 가진다. 이를 보완하기 위해 국내 모든 기금관리형 공공기관을 대상으로 연구범위의 다각화가 필요하다. 그럼에도 불구하고 본 연구는 기금관리형 준정부기관을 대상으로 이전 전·후를 분석한 최초의 연구이며, 추후 논의될 공공기관 이전 정책에 유의한 시사점을 제공할 것으로 기대한다.

국제회계기준에 따른 연결재무제표시스템 설계 및 구축 방안 - 국내 금융기관을 중심으로 - (Design and Construction of Information System on consolidation Financial statements According to K-IFRS - Focusing on local financial institution -)

  • 박성종;한경일
    • 디지털융복합연구
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    • 제9권2호
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    • pp.33-40
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    • 2011
  • 국제회계기준의 도입이 기존 시스템에 어떠한 영향을 미칠지를 정확히 예측하기는 어렵다. 하지만 치밀하게 준비하고, 예상할 수 있는 문제점을 고려한 상대에서 도입이 결정된다면 각 영역별로 발생 가능한 부작용을 최소화 할 수 있을 것이다. 본 논문의 목적은 국제회계기준의 도입에 따라 큰 변화가 예상되는 연결재무제표시스템의 설계 및 구축방안을 제시하는데 있다. 이를 위하여 다음과 같은 다섯 가지 영영별 연결재무제표시스템 구축 방안을 제안하였다. 특수목적기업의 연결 관련 영역, 내부거래제거 영역, 미실현손익의 제거 영역, 투자자본 상계 영역, 기타 영역으로 연결주식의 작성과 통합 CoA 설정과 관련한 방안을 제시하였다.

건강보험청구 치면열구전색 치아수의 지역격차와 지역수준 관련요인 (Factors affecting regional disparities in the number of teeth sealed with pit and fissure sealants: information for the National Health Insurance)

  • 최진선;정세환
    • Journal of Korean Academy of Oral Health
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    • 제42권4호
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    • pp.145-151
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    • 2018
  • Objectives: The purpose of this study was to interpret regional disparities in the number of teeth sealed with pit and fissure sealants, identify the factors that affect these disparities and find solutions for the same. Methods: Data were collected from the National Health Insurance Service and Korean statistical information service using metropolis-city-rural area dental health infrastructure variables, regional health behavior variables, and local finance-related variables. Results: In 2015, the number of teeth sealed with pit and fissure sealants per 100 people was higher in the metropolis or city than in the rural area. There was a positive correlation between the number of teeth sealed with pit and fissure sealants and the number of dentists, dental hygienists, dental institutions, standardization rate of subjective awareness of well-being, standardization rate of brushing after lunch, and the proportion of welfare budget in the general budget. There was a negative correlation with the annual standardization rate of health institution use, the standardization rate of unused medical services, and the local government's financial independence. According to the final model of the multiple regression analysis, while the impact of infrastructure on dentistry was not statistically significant, the statistical significance of standardization rate of brushing after lunch, the local government's financial independence, and the proportion of welfare budget in the general budget were maintained. Conclusions: To reduce regional disparities in the volume of use of pit and fissure sealants, it was concluded that it may be effective to select regions with a consideration of the level of regional economic power, implement separate and appropriate policies and projects, and improve the awareness in residents.

지방의료원의 재정 및 운영효율성에 영향을 미치는 요인 (An Analysis of Factors Affecting Financial and Operating Efficiency at Regional Public Hospital)

  • 노진원;전희원;김정회;김정하;방효중;이해종
    • 보건행정학회지
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    • 제33권3호
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    • pp.355-362
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    • 2023
  • Background: Financial efficiency in monetary units and operational efficiency in non-monetary units are separately classified and evaluated. This is done to prevent the duplication of monetary units and non-monetary units in inputs and outputs. In addition, analyses are conducted to determine the factors that affect each aspect of efficiency. To prevent duplication of monetary and non-monetary units in inputs and outputs, financial efficiency, consisting of monetary units, and operational efficiency, comprising non-monetary units, are separately classified and evaluated. Furthermore, an analysis is conducted to identify the factors that affect each aspect of efficiency. Methods: This study conducted a panel analysis of 34 regional public hospitals and influencing factors on efficiency for 5 years from 2015 to 2019. Financial efficiency and operational efficiency were calculated through data envelopment analysis. Moreover, multiple regression analysis was conducted to identify the factors that influence both financial efficiency and operational efficiency. Results: The factors that affect financial efficiency include the number of medical institutions within the treatment area and the ratio of patients receiving medical care. Additionally, operational efficiency is influenced by the type of medical institution, the number of medical institutions within the treatment area, and the number of nursing positions per 100 beds. Conclusion: In order for regional public hospitals to faithfully fulfill their functions and roles as regional base public hospitals, several measures are necessary. Firstly, continuous monitoring and reasonable support are required to ensure efficient operation and performance. Secondly, a financial support plan tailored to the characteristics of local medical centers is needed. Additionally, local medical centers should strive to enhance their own efficiency.

Organization Behavior, Intellectual Capital, and Performance: A Case Study of Microfinance Institutions in Indonesia

  • MAHAPUTRA, I Nyoman Kusuma Adnyana;WIAGUSTINI, Ni Luh Putu;YADNYANA, I Ketut;ARTINI, Ni Luh Gede Sri
    • The Journal of Asian Finance, Economics and Business
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    • 제8권4호
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    • pp.549-561
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    • 2021
  • This study aims to identify the role of organizational behavior and intellectual capital on risk management implementation and Village Credit Institutions (called LPD) performance. The LPD population is 1,256 units spread across nine districts/cities in Bali. This research was conducted at the LPD as the only microfinance institution based on local wisdom in traditional villages in Bali Province, Indonesia. Based on sampling using the Slovin method, there were 139 LPD as sampled in this study. The respondent in this study was the Head of the LPD. LPD performance measurement is using the balanced scorecard method that combines financial and non-financial aspects. This study also investigates risk management's role as a mediator in the relationship between organizational behavior and intellectual capital on the LPD performance. Methods of data collection using a survey. The questionnaire was given to 139 LPD chairman who was respondents in this survey. The data analysis technique used SEM-PLS. This study succeeded in confirming Resource-Based View Theory that organizational behavior and intellectual capital affect risk management and organization performance. These results also prove risk management's role as a mediation for the relationship between organizational behavior and intellectual capital on organizational performance.