• 제목/요약/키워드: Load measurement

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만성기도폐쇄를 보이는 환자에서 환기성역치 측정 (Measurement of Ventilatory Threshold in the Patients with Chronic Airway Obstruction)

  • 이계영;지영구;김건열
    • Tuberculosis and Respiratory Diseases
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    • 제44권2호
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    • pp.309-320
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    • 1997
  • 연구배경 : 혈중 유산농도를 측정함으로써 결정되는 무산소역치(유산역치)는 관혈적이라는 제한점이 있어, 운동부하시 유산증가에 수반되는 환기적부하에 반응하는 여러환기지표에서 비관혈적으로 무산소역치 (환기성역치)를 측정하는 방법들이 제시되어 있고, 이들에는 환기 당량법, 종말호기 산소분압법, V-경사법, 호흡지수법 등이 알려져 있다. 무산소역치를 반영하는 환기성 역치의 타당도에 관하여 논란이 없는 것은 아니지만, 일관성있는 방법적 신뢰도가 유효하다면 운동능력 평가에 있어서 환기성역치의 유용성이 인정된다는 일반적인 의견이다. 그러나 이미 환기장애가 초래되어 있는 만성기도폐쇄를 보이는 환자에서는 운동증가에 따르는 유산증가에 대처하는 환기반응이 적절하지 못하므로 환기성역치가 무산소역치를 반영하지 못한다는 지적이 었다. 만성기포폐쇄를 보이는 환자에서 상기한 네가지 환기성역치 측정방법들의 역치검출율과 신뢰도를 확인하기 위하여 본 연구를 시행하였다. 방 법 : 12명의 정상대조군과 17명의 만성기도폐쇄 환자군을 대상으로 증상제한적 최대운동부하검사(정상군 : 25 W/min, 만성기도폐쇄군 10 W/min)를 실시한 후 환기당량법, 종말호기산소분압법, V-경사법, 호흡지수법 등에 의해 환기성역치를 구한 후 상관계수를 구하여 유의성을 검증하였다. 결 과 : 각 환기성역치 측정방법에 의한 역치 검출율은 정상대조군에서 호흡지수법이 100%, 환기당량법과 종말호기 산소분압법이 91.7%로 같은 빈도를 보였고, V-경사법은 83.3%의 빈도를 보여 점반적으로 비교적 높은 빈도의 검출율을 보인 반면, 만성기도폐쇄군에서 호흡지수법이 94.1%로 가장 높았으나 환기당량법과 종말호기 산소분압법이 64.7%의 같은 검출빈도로 정상대조군에 비해 현저히 감소되었고, V-경사법은 83.3%로 정상대조군과 검출율에 있으서 같은 빈도를 보였다. 각 환기성역치 측정방법들의 유의성을 검증한 결과 정상대조군에서는 호흡지수법을 제외한 환기당량법과 종말호기 산소분압법, 그리고 V-경사법 등간에 모두 유의한 상관관계를 보인 반면 만성기도폐쇄군애서는 환기당량법과 종말호기 산소분압법사이에서만 상관계수가 0.9860으로 정상대조군에서처럼 매우 높은 일치도를 보였고 나머지 방법들간에는 그 어느 조합도 유의한 상관관계를 확인할 수 없었다. 결 론 : 호흡지수법은 매우 예민하지만 신뢰성이 떨어지는 방법이고, 환기당량법과 종말호기 산소분압법은 거의 유사한 방법이며, 환기능이 정상인 사람에서는 환기성역치 측정이 무산소역치를 반영하는 유용성이 었다고 판단되지만 만성기도폐쇄 환자에서는 그 유용성이 떨어진다고 생각된다.

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설비공학 분야의 최근 연구 동향: 2014년 학회지 논문에 대한 종합적 고찰 (Recent Progress in Air-Conditioning and Refrigeration Research: A Review of Papers Published in the Korean Journal of Air-Conditioning and Refrigeration Engineering in 2014)

  • 이대영;김사량;김현정;김동선;박준석;임병찬
    • 설비공학논문집
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    • 제27권7호
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    • pp.380-394
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    • 2015
  • This article reviews the papers published in the Korean Journal of Air-Conditioning and Refrigeration Engineering during 2014. It is intended to understand the status of current research in the areas of heating, cooling, ventilation, sanitation, and indoor environments of buildings and plant facilities. Conclusions are as follows. (1) The research works on the thermal and fluid engineering have been reviewed as groups of heat and mass transfer, cooling and heating, and air-conditioning, the flow inside building rooms, and smoke control on fire. Research issues dealing with duct and pipe were reduced, but flows inside building rooms, and smoke controls were newly added in thermal and fluid engineering research area. (2) Research works on heat transfer area have been reviewed in the categories of heat transfer characteristics, pool boiling and condensing heat transfer and industrial heat exchangers. Researches on heat transfer characteristics included the results for thermal contact resistance measurement of metal interface, a fan coil with an oval-type heat exchanger, fouling characteristics of plate heat exchangers, effect of rib pitch in a two wall divergent channel, semi-empirical analysis in vertical mesoscale tubes, an integrated drying machine, microscale surface wrinkles, brazed plate heat exchangers, numerical analysis in printed circuit heat exchanger. In the area of pool boiling and condensing, non-uniform air flow, PCM applied thermal storage wall system, a new wavy cylindrical shape capsule, and HFC32/HFC152a mixtures on enhanced tubes, were actively studied. In the area of industrial heat exchangers, researches on solar water storage tank, effective design on the inserting part of refrigerator door gasket, impact of different boundary conditions in generating g-function, various construction of SCW type ground heat exchanger and a heat pump for closed cooling water heat recovery were performed. (3) In the field of refrigeration, various studies were carried out in the categories of refrigeration cycle, alternative refrigeration and modelling and controls including energy recoveries from industrial boilers and vehicles, improvement of dehumidification systems, novel defrost systems, fault diagnosis and optimum controls for heat pump systems. It is particularly notable that a substantial number of studies were dedicated for the development of air-conditioning and power recovery systems for electric vehicles in this year. (4) In building mechanical system research fields, seventeen studies were reported for achieving effective design of the mechanical systems, and also for maximizing the energy efficiency of buildings. The topics of the studies included energy performance, HVAC system, ventilation, and renewable energies, piping in the buildings. Proposed designs, performance performance tests using numerical methods and experiments provide useful information and key data which can improve the energy efficiency of the buildings. (5) The field of architectural environment was mostly focused on indoor environment and building energy. The main researches of indoor environment were related to the evaluation of work noise in tunnel construction and the simulation and development of a light-shelf system. The subjects of building energy were worked on the energy saving of office building applied with window blind and phase change material(PCM), a method of existing building energy simulation using energy audit data, the estimation of thermal consumption unit of apartment building and its case studies, dynamic window performance, a writing method of energy consumption report and energy estimation of apartment building using district heating system. The remained studies were related to the improvement of architectural engineering education system for plant engineering industry, estimating cooling and heating degree days for variable base temperature, a prediction method of underground temperature, the comfort control algorithm of car air conditioner, the smoke control performance evaluation of high-rise building, evaluation of thermal energy systems of bio safety laboratory and a development of measuring device of solar heat gain coefficient of fenestration system.

공기조화, 냉동 분야의 최근 연구 동향 - 1998년 1999년 학회지 논문에 대한 종합적 고찰 - (Recent Progress in Air Conditioning and Refrigeration Research - A Review of papers Published in the Korean Journal of Air-Conditioning and Refrigeration Engineering in 1998 and 1999 -)

  • 이재헌;김광우;김병주;이재효;김우승;조형희;김민수
    • 설비공학논문집
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    • 제12권12호
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    • pp.1098-1125
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    • 2000
  • A review on the papers published in the Korean Journal of Air-Conditioning and Refrigerating Engineering in 1998 and 1999 has been done. Focus has been put on current status of research in the aspect of heating, cooling, ventilation, sanitation and building environment. The conclusions are as follows. 1) A review of the recent studies on fluid flow, turbomachinery and pipe-network shows that many experimental investigations are conducted in applications of impingement jets. Researches on turbulent flows, pipe flows, pipe-networks are focused on analyses of practical systems and prediction of system performance. The results of noise reduction in the turbomachinery are also reported. 2) A review of the recent studies on heat transfer analysis and heat exchanger shows that there were many papers on the channel flow with the application to the design of heat exchanger in the heat transfer analysis. Various experimental and numerical papers on heat exchanger were also published, however, there were few papers available for the analysis of whole system including heat exchanger. 3) A review of the recent studies on heat pump system have focused on the multi-type system and the heat pump cycle to utilize treated sewage as the heat source. The defrosting and the frosting behaviors in the fin-tube heat exchanger is experimentally examined by several authors. Several papers on the ice storage cooling system are presented to show the dynamic simulation program and optimal operation conditions. The study on the micro heat pipes for the cooling of high power electronic components is carried out to examine the characteristics of heat and mass transfer processed. In addition to these, new type of separate thermosyphon is studied experimentally. 4) The recent studies on refrigeration/air conditioning system have focused on the system performance and efficiency for new alternative refrigerants. New systems operating with natural refrigerants are drawing lots of attention. In addition to these, evaporation and condensation heat transfer characteristics of traditional and new refrigerants are investigated for plain tubes and also for microfin tubes. Capillary tubes and orifice are main topics of research as expansion devices and studies on thermophysical properties of new refrigerants and refrigerant/oil mixtures are widely carried out. 5) A review of the recent studies on absorption cooling system shows that numerous experimental and analytical studies on the improvement of absorber performance have been presented. Dynamic analysis of compressor have been performed to understand its vibration characteristics. However research works on tow-phase flow and heat transfer, which could be encountered in the refrigeration system and various phase-change heat exchanger, were seemed to be insufficient. 6) A review of recent studies on duct system shows that the methods for circuit analysis, and flow balancing have been presented. Researches on ventilation are focused on the measurement of ventilation efficiency, and variation of ventilation efficiency with ventilation methods by numerous experimental and numerical studies. Furthermore, many studies have been conducted in real building in order to estimate indoor thermal environments. Many research works to get some information for cooling tower design have been performed but are insufficient. 7) A review on the recent studies on architectural thermal environment and building mechanical systems design shows that thermal comfort analysis is sitting environment, thermal performance analysis of Korean traditional building structures., and evaluation of building environmental load have been performed. However research works to improve the performance of mechanical system design and construction technology were seemed to be insufficient.

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AN EXPERIMENTAL STUDY OF NEWLY DESIGNED IMPLANT WITH RBM SURFACE IN THE RABBIT TIBIA : RESONANCE FREQUENCY ANALYSIS AND REMOVAL TORQUE STUDY

  • Won Mi-Kyoung;Park Chan-Jin;Chang Kyoung-Soo;Kim Chang-Whe;Kim Yung-Soo;Isa Zakiahbt Mohd;Ariffin Yusnidar Tajul
    • 대한치과보철학회지
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    • 제41권6호
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    • pp.720-731
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    • 2003
  • Statement of problem. The importance of fixture design and surface treatment. Purpose. The clinical success of dental in plants is affected by many factors such like as degree of osseointegration, the effective load dispersion for the prostheses, and a lot of attempts have been made to overcome the difficulties. In this study, efforts were made to find the possibility of clinical acceptance of the dental implants of newly designed surface and resorbable blast media surcace. Materials and methods. In this study, two groups of custom-made, screw-shaped implants were prepared. The first with the consisting of Branemark clone design and the other with the new design. These implants were divided into four groups according to the kinds of surface treatment. Four implants($AVANA^{(R)}$, Osstem, Busan, Korea)of each group were installed in twenty rabbits. Group A was consisted of Branemark done implant left as machined, Group B with Branemark clone implants with RBM(Resorbable blast media) surface, Group C with newly designed implants left as machined and Group D with newly designed implants with RBM surface. One of the twenty rabbits died from inflammation and the observation was made for six weeks. Specimens from four groups were observed using scanning electron microscopy with 40, 100, 1000 magnification power and microsurface structures were measured by white-light scanning interferometry for three dimensional surface roughness measurements(Accura $2000^{(R)}$, Intek-Plus, Korea.). Removal torque was measured in 17 rabbits using digital torque gauge(MGT 12R, Mark-10 corp., NY, U.S.A.) immediately after the sacrifice and two rabbits were used for the histologic preparation(EXAKT $310^{(R)}$, Heraeus Kulzer, wehrheim, Germany) of specimens and observed under light microscope. Resonance frequency measurement($Osstell^{(R)}$) was taken with the 19 rabbits at the beginning of the implant fixation and immediately after the sacrifice. Results. Following results were taken from the experiment. 1. The surface of the RBM implants as seen with SEM had rough and irregular pattern with reticular formation compared to that of fumed specimens showing different surface topographies. 2. The newly designed implant with RBM surface had high removal torque value among four groups with no statistical significance. The average removal torque was $49.95{\pm}6.70Ncm$ in Group A, $51.15{\pm}4.40Ncm$ in Group B, $50.78{\pm}9.37Ncm$ in Group C, $51.09{\pm}4.69Ncm$ in Group D. 3. The RFA values were $70.8{\pm}4.3Hz$ in Group A, $71.8{\pm}3.1Hz$ in Group B, $70.9{\pm}2.5Hz$, $72.7{\pm}2.5Hz$ in Group D. Higher values were noted in the groups which had surface treatment compared to the untreated groups with no statistical significance. 4. The results from the histomorphometric evaluation showed a mean percentage of bone-to-implant contact of $45{\pm}0.5%$ in Group A, $55{\pm}3%$ in Group B, $49.5{\pm}0.5%$ in Group C, and $55{\pm}3%$ in Group D. Quite amount of newly formed bone were observed at the surface RBM-treated implants in bone marrow space.

Poly-ether-ketone-ketone (PEKK) 포스트로 수복한 근관 치료 치아의 정적 파절 저항성 및 파절 형태에 관한 평가 (Evaluation of static fracture resistances and patterns of pulpless tooth restored with poly-ether-ketone-ketone (PEKK) post)

  • 박하은;이철원;이원섭;양성은;이수영
    • 대한치과보철학회지
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    • 제57권2호
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    • pp.127-133
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    • 2019
  • 목적: 본 연구의 목적은 주조 금속 포스트, 기성 섬유강화형 포스트 그리고 치과영역에서 새롭게 주목 받고 있는 재료인 polyetherketoneketone(PEKK)으로 제작한 포스트로 수복된 근관 치료 치아의 파절 강도 및 파절 양상에 대해 조사하는 것이다. 재료 및 방법: 총 21개의 하악 소구치를 포스트 재료에 따라 각각 7개씩 3개의 군으로 무작위로 분류하였다. 그룹 A는 주조 금속 포스트 코어; 그룹 B는 기성 섬유강화형 포스트 및 레진 코어; 그룹 C는 밀링된 PEKK 포스트 코어로 수복하였다. 모든 시편은 금속관으로 수복하였다. 각각의 시편들을 제작 후 만능 시험기를 사용하여 2 mm/min 속도로 치아 장축에 대해 135도의 정적 하중을 가하여 파절 강도를 측정하고, 파절 양상에 대해 조사하였다. 결과 분석은 유의수준 ${\alpha}=.05$에서 Kruskal-Wallis test 후 사후검정으로 Mann-Whitney U test를 시행하였다. 결과: PEKK 포스트 파절 강도는 주조 금속 포스트와 기성 섬유강화형 포스트에 비해 낮은 값을 보였다. 파절양상에 있어서는 육안과 현미경, 방사선 사진을 통해 살펴본 결과 금속 포스트 코어에서는 치근파절의 양상이 대부분 나타난 반면 기성 섬유 강화형포스트는 포스트의 탈락이 주로 발생하였다. PEKK 포스트 코어의 경우 치아와 포스트가 함께 파절되는 양상이 주로 나타났다. 결론: 치관부 치질이 심하게 손상된 치아 수복 시 적절한 재료의 선택이 필요하며, PEKK 포스트의 임상적 적용을 위해서는 강도 향상에 대한 연구가 더 필요할 것으로 보인다.

하계 마리안 소만 빙하후퇴에 따른 식물플랑크톤 변동성 분석 (Phytoplankton Variability in Response to Glacier Retreat in Marian Cove, King George Island, Antarctica in 2021-2022 Summer)

  • 심초롬;민준오;이보연;홍서연;하선용
    • 해양환경안전학회지
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    • 제29권5호
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    • pp.417-426
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    • 2023
  • 세종기지가 위치한 마리안 소만은 기후 변화로 인한 빙하후퇴로 다량의 융빙수가 유입되고 있다. 이러한 빙하후퇴에 따른 생태계 반응을 예측하기 위해, 해양 환경 변화의 지시자인 식물플랑크톤 생체량 및 크기 구조와 물리, 화학적 매개변수에 대한 현장 조사를 2021년 12월, 2022년 1월 두 차례 수행하였다. 2022년 1월의 수온과 염분은 평균 1.41 ± 0.13 ℃, 33.9 ± 0.10 psu로 2021년 1월의 수온과 염분인 0.87 ± 0.17 ℃, 34.1 ± 0.12 psu보다 상대적으로 고온, 저염의 양상을 보였다. 조사시기 동안 영양염류는 대체로 높은 농도를 보여 식물 플랑크톤의 제한요소로 작용하지 않은 것으로 판단된다. 식물플랑크톤 생체량의 지표인 엽록소는 2021년 12월, 2022년 1월에 각각 1.03 ± 0.64 ㎍ L-1, 0.66 ± 0.15 ㎍ L-1로 나타났으며 부유물질은 전체 조사기간 평균 24.9 ± 3.54 mg L-1로 나타났다. 부유물질의 농도가 높은 소만내측에서 엽록소는 낮은 농도를 보였는데 이는 융빙수로부터 유입되는 고농도의 부유물질로 인해 수층 내 빛이 강하게 제한되어 식물플랑크톤의 성장이 저해된 것으로 판단된다. 또한, 빙벽 주변 정점에서 크기가 작은 미소 식물플랑크톤이 전체 식물플랑크톤 생체량에서 70% 이상 차지하는 것으로 나타났으며 이는 융빙수 유입으로 유발된 저조도 환경에서 미소 식물플랑크톤의 기여도가 증가할 수 있음을 시사한다. 따라서 본 연구는 빙하후퇴 지역에서 유입되는 담수와 부유물질이 식물플랑크톤의 생체량 및 군집구조 조절 요인이 될 수 있음을 시사하며, 결과 자료는 추후 마리안 소만의 탄소순환 변동을 파악하는 기초자료로 활용될 수 있다.

운동훈련(運動訓練)에 대(對)한 심폐기능(心肺機能)의 적응(適應)에 관(關)한 연구(硏究) (Cardio-pulmonary Adaptation to Physical Training)

  • 조강하
    • The Korean Journal of Physiology
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    • 제1권1호
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    • pp.103-120
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    • 1967
  • As pointed out by many previous investigators, the cardio-pulmonary system of well trained athletes is so adapted that they can perform a given physical exercise more efficiently as compared to non-trained persons. However, the time course of the development of these cardio-pulmonary adaptations has not been extensively studied in the past. Although the development of these training effects is undoubtedly related to the magnitude of an exercise load which is repeatedly given, it would be practical if one could maintain a good physical fitness with a minimal daily exercise. Hence, the present investigation was undertaken to study the time course of the development of cardio-pulmonary adaptations while a group of non-athletes was subjected to a daily 6 to 10 minutes running exercise for a period of 4 weeks. Six healthy male medical students (22 to 24 years old) were randomly selected as experimental subjects, and were equally divided into two groups (A and B). Both groups were subjected to the same daily running exercise (approximately 1,000 kg-m). 6 days a week for 4 weeks, but the rate of exercise was such that the group A ran on treadmill with 8.6% grade for 10 min daily at a speed of 127 m/min while the group B ran for 6 min at a speed of 200 m/min. In order to assess the effects of these physical trainings on the cardio-pulmonary system, the minute volume, the $O_2$ consumption, the $CO_2$ output and the heart rate were determined weekly while the subject was engaged in a given running exercise on treadmill (8.6% grade and 127 m/min) for a period of 5 min. In addition, the arterial blood pressure, the cardiac output, the acid-base state of arterial blood and the gas composition of arterial blood were also determined every other week in 4 subjects (2 from each group) while they were engaged in exercise on a bicycle ergometer at a rate of approximately 900 kg m/min until exhaustion. The maximal work capacity was also determined by asking the subject to engage in exercise on treadmill and ergometer until exhaustion. For the measurement of minute volume, the expired gas was collected in a Douglas bag. The $O_2$ consumption and the $CO_2$ output were subsequently computed by analysing the expired gas with a Scholander micro gas analyzer. The heart rate was calculated from the R-R interval of ECG tracings recorded by an Offner RS Dynograph. A 19 gauge Cournand needle was inserted into a brachial artery, through which arterial blood samples were taken. A Statham $P_{23}AA$ pressure transducer and a PR-7 Research Recorder were used for recording instantaneous arterial pressure. The cardiac output was measured by indicator (Cardiogreen) dilution method. The results may be summarized as follows: (1) The maximal running time on treadmill increased linearly during the 4 week training period at the end of which it increased by 2.8 to 4.6 times. In general, an increase in the maximal running time was greater when the speed was fixed at a level at which the subject was trained. The mammal exercise time on bicycle ergometer also increased linearly during the training period. (2) In carrying out a given running exercise on treadmill (8.6%grade, 127 m/min), the following changes in cardio·pulmonary functions were observed during the training period: (a) The minute volume as well as the $O_2$ consumption during steady state exercise tended to decrease progressively and showed significant reductions after 3 weeks of training. (b) The $CO_2$ production during steady state exercise showed a significant reduction within 1 week of training. (c) The heart rate during steady state exercise tended to decrease progressively and showed a significant reduction after 2 weeks of training. The reduction of heart rate following a given exercise tended to become faster by training and showed a significant change after 3 weeks. Although the resting heart rate also tended to decrease by training, no significant change was observed. (3) In rallying out a given exercise (900 kg-m/min) on a bicycle ergometer, the following change in cardio-vascular functions were observed during the training period: (3) The systolic blood pressure during steady state exercise was not affected while the diastolic blood Pressure was significantly lowered after 4 weeks of training. The resting diastolic pressure was also significantly lowered by the end of 4 weeks. (b) The cardiac output and the stroke volume during steady state exercise increased maximally within 2 weeks of training. However, the resting cardiac output was not altered while the resting stroke volume tended to increase somewhat by training. (c) The total peripheral resistance during steady state exercise was greatly lowered within 2 weeks of training. The mean circulation time during exorcise was also considerably shortened while the left heart work output during exercise increased significantly within 2 weeks. However, these functions_at rest were not altered by training. (d) Although both pH, $P_{co2}\;and\;(HCO_3-)$ of arterial plasma decreased during exercise, the magnitude of reductions became less by training. On the other hand, the $O_2$ content of arterial blood decreased during exercise before training while it tended to increase slightly after training. There was no significant alteration in these values at rest. These results indicate that cardio-pulmonary adaptations to physical training can be acquired by subjecting non-athletes to brief daily exercise routine for certain period of time. Although the time of appearance of various adaptive phenomena is not identical, it may be stated that one has to engage in daily exercise routine for at least 2 weeks for the development of significant adaptive changes.

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프로세스 마이닝을 이용한 공공서비스의 품질 측정: N시의 건축 인허가 민원 서비스를 중심으로 (Measuring the Public Service Quality Using Process Mining: Focusing on N City's Building Licensing Complaint Service)

  • 이정승
    • 지능정보연구
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    • 제25권4호
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    • pp.35-52
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    • 2019
  • 전자정부를 포함한 다양한 형태의 공공서비스가 제공됨에 따라 공공서비스 품질에 대한 국민의 요구 수준이 점점 높아지고 있다. 공공서비스의 품질을 높이기 위해서 공공서비스 품질에 대한 상시적 측정과 개선이 필요함에도 불구하고 전통적인 설문조사는 비용과 시간이 많이 소요되어 한계가 있다. 따라서 공공서비스에서 발생하는 데이터를 기반으로 원하는 시점에 언제라도 공공서비스의 품질을 빠르고 정확하게 측정할 수 있는 분석적 기법이 필요하다. 본 연구에서 공공서비스의 품질을 데이터 기반으로 분석하기 위해 N시의 건축 인허가 민원 서비스를 대상으로 프로세스 마이닝 기법을 이용하여 분석하였다. N시의 건축 인허가 민원 서비스는 분석에 필요한 데이터를 확보할 수 있고 공공서비스 품질관리를 통해 타 기관으로 확산 가능할 것으로 판단되었기 때문이다. 본 연구는 2014년 1월부터 2년 동안 N시에서 발생한 총 3678건의 건축 인허가 민원 서비스에 대해 프로세스 마이닝을 실시하여 프로세스 맵을 그리고 빈도가 높은 부서와 평균작업시간이 긴 부서를 파악하였다. 분석 결과에 따르면 특정 시점에 한 부서별로 업무가 몰리거나 상대적으로 업무가 적은 경우가 발생하였다. 또한 민원의 부하가 늘 경우 민원완료까지 걸리는 시간이 늘어날 것이라는 합리적인 의심을 하였으나 분석 결과 상관관계는 크게 없었다. 분석 결과에 따르면 민원완료까지 걸리는 시간은 당일처리에서 1년 146일까지 매우 다양하게 분포하였다. '하수처리과,' '수도과,' '도시디자인과,' '녹색성장과'의 상위 4개 부서의 누적빈도가 전체의 50%를 넘고 상위 9개 부서의 누적빈도가 70%를 넘어서는 등 빈도가 높은 부서는 한정적이며 부서 간 부하의 불균형이 심했다. 대부분의 민원 서비스는 서로 다른 다양한 패턴의 프로세스를 갖고 있었다. 본 연구의 결과를 활용하면 특정 시점에 민원의 부하가 큰 부서를 찾아내 부서 간 인력 배치를 탄력적으로 운영할 수 있을 것이다. 또한 민원 특성별 협의에 참여하는 부서의 패턴을 분석한 결과, 협의 부서 요청 시 자동화 혹은 추천에 활용할 수 있는 가능성이 보인다. 본 연구는 민원 서비스에 대한 프로세스 마이닝 분석을 통해 향후 공공서비스 품질 개선방향을 제시하는데 활용될 것으로 기대한다.