• Title/Summary/Keyword: Library service quality

Search Result 332, Processing Time 0.027 seconds

A Study on the Job Development and Reorganization Strategy of the National Library of Korea, Sejong (국립세종도서관 직무개발 및 조직개편 전략 연구)

  • Hee-Yoon Yoon;Seon-Kyung Oh
    • Journal of the Korean BIBLIA Society for library and Information Science
    • /
    • v.34 no.2
    • /
    • pp.159-182
    • /
    • 2023
  • The National Library of Korea (Sejong), which was launched in December 2013, has been in the spotlight as a specialized library for Korean policy information and as a Sejong city complex cultural facility. Nevertheless, the essential identity, organizational status, division of affairs and core competencies, policy information collection, and services of the NLK (Sejong) are weak and inadequate. Therefore, this study developed a job model for establishing an essential identity and providing high-quality policy information services nationwide and suggested a strategic organizational reorganization plan. The job model was proposed as a total of 110 by adding 38 to the existing 72. Based on this job model, the short-term reorganization model (2023-2024) changed the grade of the library director from the current grade 4 (administrative officer) to Senior Executive, and the grade of the director by division from grade 5 (secretary) to grade 4. The sub-organization has expanded the current 3 divisions (planning management, policy information, and service use) to 4 divisions (planning administration, library collection and development, policy information service, and public service and culture, with a total of 51 personnel. In the mid-to-long-term model (2025-2032), the sub-organization was expanded to 4 divisions and 1 office (planning administration, library collection and development, policy information service, public service and culture, and policy information research), and presented a total of 61 personnel. To this end, it is necessary to persuade stakeholders with the argument of advocating the Korean policy information center, which is a macro-strategic goal, and focus all capabilities on strategic reorganization and revision of 「Decree on the Organization of the Ministry of Culture, Sports and Tourism」.

An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea (국립중앙도서관 디지털도서관 정보광장에 대한 고객만족도 구조방정식 모형 분석)

  • Oh, Dong-Geun;Cho, Hyun-Yang;Choi, Sung-Yeol;Yeo, Ji-Suk
    • Journal of Korean Library and Information Science Society
    • /
    • v.41 no.2
    • /
    • pp.171-187
    • /
    • 2010
  • This study tries to develop and testify the structural equation model(SEM) for customer satisfaction of information commons in digital library(NDL) of the National Library of Korea and to calculate library customer satisfaction index (LCSI) based both on customers' perceptions and the staff members' expectations. It also compares the customers' perceptions with the staff members' expectations about service quality, satisfaction, and loyalty. Full mediation model is better fit than partial mediation model for this study, and it is proved that this model can be used for both groups. This study calculate LCSI for the information commons as 75.69. The comparison the customers' perceptions with the staff members' expectations shows that all of the figures of the former are higher than those of the latter.

  • PDF

National Agenda Service Model Development Research of Policy Information Portal of National Sejong Library (국립세종도서관 정책정보포털 국정과제 서비스 모형개발 연구)

  • Younghee, Noh;Inho, Chang;Hyojung, Sim
    • Journal of the Korean BIBLIA Society for library and Information Science
    • /
    • v.33 no.4
    • /
    • pp.73-92
    • /
    • 2022
  • This study intends to design a model that can effectively service policy data necessary for the implementation of new national agenda in order to provide high-quality policy information services that go beyond those of the existing Policy Information Portal (POINT) of National Sejong Library. To this end, it was determined that providing an integrated search environment, in lieu of data search through individual access, was necessary. Subsequently, four possible models for a national agenda service model were presented. First, designing a computerized system for both interface and electronic information source aspects was proposed for the national agenda service system operation. Second, designing the Linked Open Data system and the time-series service system for national policy information, providing the translation service of overseas original data, and securing the researcher's desired data were presented for the national agenda service information source operation. Third, strengthening public relations for policy users, building and promoting the site brand, operating SNS channels, and reinforcing the activation of auxiliary materials and the accessibility of external services were proposed for public relations of national agenda service. Fourth, expanding the information network with Open API, cloud service, and overseas libraries was proposed for collaborating and cooperating with the agenda service.

The Librarianship and the Related Area Studies (도서관 관계 전문직과 관계 학문의 재규정)

  • Kim Choong-han
    • Journal of the Korean Society for Library and Information Science
    • /
    • v.1
    • /
    • pp.133-146
    • /
    • 1970
  • The writer tries to propose some characteristics of profession and recommend those of librarianship. In this connection, the writer tries to define 'negative' and 'positive' functions of librarianship as a profession. The writer also aims at classifying various disciplines included in library sciencee Library science has to do with such phases as educational aids, storage and retrieval of knowledge and information, and librarianship itself. The title 'Librarian' carries with it the connotation of 'professional' in the sense that professional tasks require a special knowledge and background, that librarians try to maintain quality service to clients, the knowledge and information are produced, developed, and disseminated via librarians, and that librarians are responsible for continuing education. The fact that the present stage of librarianship is generally known to adhere to negative posture and randomness might permit other institutions to replace the library's role.

  • PDF

A study on LibQUAL+ application for service quality evaluation of university library (대학도서관 서비스 품질평가를 위한 라이브퀼 플러스(LibQUAL+) 적용연구)

  • Kim Dong-Suk
    • Proceedings of the Korean Society for Information Management Conference
    • /
    • 2006.08a
    • /
    • pp.41-48
    • /
    • 2006
  • 도서관 품질 평가를 위한 척도로 개발된 라이브퀼 플러스(LibQUAL+)를 국내 대학도서관에 적용하여 분석을 시도하였다. 이용자 집단별(신분, 연령, 성별, 전공, 도서관 방문횟수, 도서관 홈페이지 접속 횟수) 사전 기대와 실제 인식 사이의 갭을 평가하고 그 원인을 분석하였다. 평가 후 실제 도서관 경영에 필요한 서비스 개선방안을 마련하고 이용자의 인식 향상 및 요구사항에 대처하기 위한 활동과 책무를 밝힘으로써 도서관 서비스 품질 평가를 수행하고, 그 방안을 마련하였다.

  • PDF

Influence of Service Quality and Customer Orientation on Professor's Satisfaction and Re-use Intention in D University Library (대학도서관의 서비스품질과 고객지향성이 교수의 만족도와 재이용의도에 미치는 영향 -D대학 도서관을 중심으로-)

  • Oh, Dong-Gun;Roh, Mi-Ja
    • Proceedings of the Korean Society for Information Management Conference
    • /
    • 2005.08a
    • /
    • pp.269-276
    • /
    • 2005
  • 이 연구는 대학의 핵심기관인 도서관을 이용하는 주요 고객중 D대학 전체교수를 대상으로 대학도서관의 서비스품질과 무료이용지각, 고객지향성등의 선행요인이 교수의 만족도에 미치는 영향과 이용자만족도가 재이용의도 및 구전의도에 미치는 영향을 실증적으로 분석하였다.

  • PDF

A Study on the Service Facilities Plan for APT Community Culture Activation (공동체 문화 활성화를 위한 APT단지 부대복리시설 계획에 관한 연구)

  • Lee, Gwang-Young;Cho, Jin-Man
    • Journal of the Korean housing association
    • /
    • v.19 no.2
    • /
    • pp.55-62
    • /
    • 2008
  • This study is researched to provide design guidelines of service facilities and programs that apartment residents want along with the increased quality of life. This study is signifiant because it sought effective methods to activate the com-munity culture through service facilities in apartment complexes and the design standard and planning direction for residents. The study results are as follows. In the result of the correlations analysis and multiple regression analysis for the importancy of service facilities in apartment complexes, the following orders were considered as important factor; man-ager office, open space, resident community facility, elderly people meeting and activity facility, walking paths, resident athletic facility, a children's playground, library, and rest areas in the complex. and result of the correlations analysis and multiple regression analysis is the following: service facilities whole importance (y) = 1.413$+0.262^*{\times}1$ (manager office importance)$+0.271^*{\times}2$ (open space importance) $+0.185^*{\times}3$ (resident community facility importance) $+0.136{\times}4$ (elderly people meeting and activity facility importance)$+0.036^*{\times}5$ (walking paths importance) $+0.031^*{\times}6$ (resident athletic facility importance) + $(-0.042)^*{\times}7$ (a children's playground importance) + $(-0.045)^*{\times}8$ (library importance) + $(-0.0097)^*{\times}9$ (rest areas importance).

Analysis and Solution of Contracting out of Public Libraries in Korea (공공도서관 위탁경영의 분석과 해법)

  • Yoon, Hee-Yoon
    • Journal of Korean Library and Information Science Society
    • /
    • v.39 no.3
    • /
    • pp.3-26
    • /
    • 2008
  • In most countries the public library run as a public institution and a symbolic icon for a democratic society. Therefore public library's publicity is absolutely essential value and profit should not be made on their maintenance. More recently, as the government's budget spending increase, however, many local governments contract out to manage an entire library or new library system. Three main reasons could be identified. Firstly, alternative solutions for maintenance were supposed to save money. Secondly, contracting out provides an opportunity to improve the quality of service delivery. Thirdly, central government and some local authorities had very strong ideological reasons for contracting out of the public libraries. However, nothing proved that alternative maintenance had caused lower cost and better services in Korea. In this paper, the reasoning of a move from the traditional form of public library governance is discussed, as well as the advantages and disadvantages contracting out of the public libraries, and suggested various practical solutions in Korea.

  • PDF

A Study on the Design and Evaluation of the Model of MyCyberLibrary for a Customized Information Service (맞춤정보서비스를 위한 MyCyberLibrary 모형 설계와 평가에 관한 연구)

  • 김현희;구내영
    • Journal of the Korean Society for information Management
    • /
    • v.19 no.2
    • /
    • pp.131-158
    • /
    • 2002
  • The purpose of this study is to suggest the basic data for providing library information services of high quality with clients, by designing the model of MyCyberLibrary and evaluating it. The model of MyCyberLibrary was constructed based on the survey results on the information-seeking behavior of users and on the review of the existing mylibraries'functions. The model is implemented into the prototype system which consists of nine modules. Finally, we evaluated the proposed system via mail questionnaires, and proposed three suggestions to make this system a much more comprehensive and effective one.

시설중심 사회교육에 대한 일고찰-경상북도내 독서시설을 중심으로

  • 최달현
    • Journal of Korean Library and Information Science Society
    • /
    • v.1
    • /
    • pp.1-15
    • /
    • 1974
  • The public library and micro-library as institutions of social education have been greatly developed under the influence of the library law enacted 011 Octob~r 28,1963 and the micro-library movement begun in 1961. However, they have still yet many problems to solve in order to accomplish their purpose effectively. As compared with the staff and library materials, buildings are 1norc. than a match for the others. Although many facilities are not complete enough to serve the public, people do not make the best of the facilities in both the public libraries and micro-libraries. The cause of such a result ~vould be taken from a reason that the founders of the libraries could not concentrate their intcrest on the staff and materials, for they were bent on the establishment of external facilities of the libraries. The poorer materials and facilities are, the more effort a2d better quality of the staff are required for their best utilization. As it is the information center of the community, the management of a library should be scientific and reasmable. In addition, librarians have to do their best to serve the public with the spirit of Christianity under the more active suppxt of the government. Finally, institutions of social education in this comn~unityin cluding public libraries and micro-libraries might establish a mutual cooperative organization for more effective library service.

  • PDF