• Journal of the Korean Society for information Management
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• v.24 no.3
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• pp.93-117
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• 2007

The books and circulation-related data in the Library Automation System(LAS) of C-academic library were collected and analyzed, and also the method which may be applied to the Customer Relationship Management (CRM) based on the results was suggested in this paper. Collected data were 269,387 bibliographic data of books, 12,281 patron data, and 39,269 circulation records. User identity, circulation frequencies, total number of circulated books, and publication year as relation factor from the analyzed data of circulation records were extracted. They were also analyzed, and verified by correlation coefficient.

• Journal of Information Science Theory and Practice
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• v.6 no.1
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• pp.45-64
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• 2018

The global information economy is transforming the way people connect with each other, learn new things, and contribute to the knowledge society. With the online platform, library services have also expanded beyond face to face interaction. Although studies of virtual reference services have been made in different parts of the world, a case study discussing various forms of online reference engagement in Kazakhstan has not been written. While most of the theories on connectivism emphasize the context of instruction, the researchers of this paper discussed the tenets as they relate to online engagement. Applying the theory of connectivism, this paper explores through a mixed method the use of various online platforms to enhance engagement connecting library users to information. Findings revealed that differences in patterns of interactions as to platforms, types of queries, and users reveal that students, faculty, and other members of the academic community served by the library have various preferences for communication. The case study further showed that respondents have not maximized the use of VLS but interest in using both synchronous and asynchronous services is clear. Finding connections between sources of information, creating useful information patterns, is essential in learning. Amplifying awareness on the use of VLS giving emphasis to the unique features of each service is useful in order to enable students to see how this platform facilitates learning.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.22 no.3
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• pp.151-171
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• 2011

In public libraries, there are many difficulties in fulfilling requests by users, as typically have from diverse backgrounds and purposes for visiting the library. To overcome this problem, collection development for public libraries is required to enhance the satisfaction level of users regarding public library materials. Thus, in this study, a survey was conducted of users of 10 public libraries located in Seoul to analyze their collection-use behaviors and the study finally presents collection development for public libraries in Seoul based on data acquired.

• Journal of the Korean Society for Library and Information Science
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• v.7
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• pp.69-88
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• 1980

In an effort to find ways to improve the potential usefulness of the cataloging practices in Korea, the general purposes of the catalog use studies and their implications are discussed. The summary of applicable methods of catalog use studies is followed by an overview of several actual investigations carried out in' various institutions mainly in U.S. Some of the outstanding and specific findings from these research projects as well as reports from other published papers are provided for points to be concerned, analyzed, and compared for future investigative efforts. The need for an evaluative study of the catalog card contents and arrangement is suggested in view of the Korean people who use it with different background and circumstances compared with Anglo-American tradition.

• Journal of Korean Library and Information Science Society
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• v.50 no.2
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• pp.97-119
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• 2019

Libraries both in South Korea and abroad have been adopting 3D printers and related service. This indicates the need for documented 3D printer use policy to facilitate the service. This study investigates 3D printer use policies of libraries in Korea and best practices of the United States, and suggests contents for 3D printer use policies in Korea. The finding shows that Korean libraries with 3D printers did not have systematic and documented 3D printer use policies. After conducting content analysis of 16 best practices of 3D printer use policies from libraries in the United States, the authors identified five themes (purpose, users, procedures, limitations of use, and liability) and 21 sub-themes. The findings are informative for Korean libraries to develop 3D printer use policies and to understand various considerations in implementing 3D printer services.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.31 no.2
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• pp.27-51
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• 2020

This study is targeting Special Library users and aims to find out whether participation in the cultural events of K Special Library affects the levels of satisfaction and recognition of library users. With consideration for the actual operating case, the cultural events of K Special Library were categorized into reading activities, reading promotion events, exhibition events, lecture events, and others. The influential relationship between these cultural events, the level of satisfaction, intention of reuse, and level of recognition of the K Special Library service were analyzed. As a result of this study, participation in cultural events was found to affect the level of use, level of satisfaction on services, intention to reuse and recommend, and level of recognition of K Special Library users. However, regarding the level of satisfaction on the collection of books, there was no significant difference arising from participation in cultural events. As such, it is concluded that participation in cultural events does not affect the level of satisfaction on the collection of the books.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.30 no.1
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• pp.145-180
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• 2019

This study was performed in order to derive components that users with disabilities demand first when using library services by analyzing the actual usages and demands of handicapped users according to different types of disabilities. The results of the study are as follows: First, the actual situation of library disabled users was analyzed according to types of disabilities. Second, the importance and satisfaction level of disability types were investigated for the main components of the library disability service. Third, major components of library services were analyzed using Borich's Needs Assessment Model for the disabled and ways of activating library services by types were suggested. Fourth, we analyzed the differences according to different purposes of use by the disabled within Borich's Model for the main items of library services. We also proposed a plan to meet the purpose of library use by each type. Fifth, we analyzed the differences by type of users in Borich's Model for the major items of library services and thus suggested solutions to improve library services by types of disabilities.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.18 no.2
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• pp.61-88
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• 2007

The purpose of this study is to provide an actual basic data and helps for arranging the next generation OPAC's interface and function through improving the existing OPAC's interface and improvement in the domestic library. In this study, factors to be importantly considered for improving the OPAC's interface and function were examined based on the preceding studies on OPAC concept & development process, user's library use style, user use style of OPAC, and recognition on library's crisis, and actual condition investigation result. Also, the case analysis on the existing OPAC's interface and function was focused on the search window, search item, search method, alignment function, search result display and search result feedback. Also, the search interface and search function of the next generation OPAC which is provided by the recently-developed domestic and foreign library utilization, and the detailed case were analyzed in the aspect of Library 2.0 service. Finally, the measures for improving the existing OPAC's interface and function in domestic library were suggested.

• Journal of Korean Library and Information Science Society
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• v.30 no.4
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• pp.137-161
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• 1999

The purpose of this study provides the conceptual and practical framework on the strategy to enhance services for the visually handicapped in the braille libraries. In order to achieve this purpose, the questionnaires, the interview, and the observation of the data collection techniques are used in the study, and the braille libraries throughout Korea which are in operation are selected as subjects for the research and survey. The results of the study are summarized as follows. 1. Most of the braille libraries, about 70%, are located in Seoul. It thus appears that this geographical unbalance cause the visually handicapped inconvenience in use, who is especially living at the regions where no braille library is located nearby. 2. To enhance the efficiency of the library services for the visually handicapped, first of all, the limited scope of the subject as well as the poor volume of the collections should be resolved as soon as possible. 3. Most of the libraries are neither equipped with necessary facilities to publish in braille nor secured the supporting instruments which facilitate to use library services for the visually handicapped satisfactorily. 4. The collections for the visually handicapped consist of the brailles and the recordings mainly. Because the visually handicapped is difficult to access and visit at the libraries alone, these materials are generally circulating rather outward by postal service than inward. 5. The qualified staff who has the very responsible position for reading and circulation is required to have educational background in library and information science, to have passions for the visually handicapped, and to have abilities to understand and translate the materials in braille.

• Journal of Korean Library and Information Science Society
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• v.32 no.3
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• pp.1-29
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• 2001

This study is to investigate extensively the complaint responses of the public library users, as an example of the complaining behaviors of the clients in not-for-profit organization. It selects and analyzes empirically some of the antecedents of the complaining behaviors including attitude toward complaining, cost of the complaining, likelihood of success, of success, product, external attributions and loyalty, and complaint responses including exit, voice(redress seeking), negative word-of-mouth and third party complaints, of the public library users, based on the theoretical backgrounds. It also examines the free use as a new variable of antecedents for not-for-profit organizations. Final data through questionaries are obtained from 515 unsatisfied adult public library users in Taegu, 456 of them analysed with SPSS 10.0 for Windows.