• Journal of the Korean BIBLIA Society for library and Information Science
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• v.29 no.4
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• pp.113-137
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• 2018

This study examined relevant literature to review the concept of low-income class, its criteria and types. Based on the cases surveyed, the service status of public libraries for low-income class in South Korea was determined. Based on the findings of this study, we proposed new library services necessary for low-income class, such as the implementation of relevant programs aimed at resolving the digital information divide of low-income class, the introduction of employment programs for the self-economic-support for low-income class adults, and the introduction of reading and counseling therapy services. In addition, this study proposed five policies for activating library services for the low-income class: (1) To revise the act on library law so as to clarify the concept of low-income class, its criteria and types, (2) to revise the master plan for library development so as to bolster the library services for low-income class, (3) to conduct a national-level survey of the low-income class status and of the library service status, (4) to determine the actual features of the low-income class and their information demands, and (5) to prepare library services tailored to the diverse types of low-income class.

• Journal of Korean Library and Information Science Society
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• v.53 no.2
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• pp.1-23
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• 2022

Access to knowledge and information is a universal human right. However, even after the Marrakesh Treaty was adopted on June 27, 2013, only 1-7% of standard printed materials are accessible to people with reading disabilities, including the visually impaired, and library services are very weak. As a result, the book famine of people with reading disabilities continues. This study, focusing on such severe access gaps and inequalities, analyzes Learning Ally and Bookshare in the US, the Royal National Institute of Blind People (RNIB) in the UK, Bibliothèque Numérique Francophone Accessible (BNFA) in France, and SAPIE in Japan, which are considered private organizations leading library services for the disabled in major developed countries. And based on the derived implications and the Marrakesh Treaty, a strategic plan was proposed to strengthen the services of the disabled in domestic libraries. It is urgent to enact the 'Act to Resolve Reading Barriers', amend the provisions related to the Copyright Act that restrict library services, strengthen the organizational capacity of the National Library for the Disabled, raise the service index for the disabled in library evaluation, and establish a library cooperation system centered on regional representative libraries and expand services, etc.

• Journal of Korean Library and Information Science Society
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• v.54 no.4
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• pp.229-254
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• 2023

The university library's service strategy needs to be established based on users, who are actual service consumers, including an outlook on changes in the social environment. Accordingly, in this study, college and graduate students, instructors, and researchers who are university library users were identified to understand users' perceptions of the university library functions and services currently provided, and the demand for services that need to be improved or developed. Data was collected through an online survey, with 1,216 responses from the student group and 433 responses from the researcher group. The survey results were organized by each group, and implications were drawn from common results. First, it was found that both groups had a continuous demand for strengthening the collection and access to information resources. Second, there was a need to expand information provision services, such as strengthening the sharing of information resources through cooperation with other organizations and wishing to use overseas academic materials in various ways. Third, although the library was recognized as an important institution, it was found that satisfactory use was not achieved due to lack of publicity. Fourth, it was found that university libraries recognize that they must provide open services to everyone without discrimination. The results of this study can be used as basic data when establishing strategies to develop and improve university library services optimized for users.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.4
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• pp.215-240
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• 2014

The purpose of this study is to examine for redefining the concept of literacy in Library and Information Science research field and in public library services. For the purpose, literature review, bibliometric analysis and case study were conducted. Based on the results, this study proposed the concept of literacy as "a comprehensive ability to use a medium, information and knowledge for solving the problems people faces in order to understand particular subjects or situations they are in" and the concept of literacy service as "the services or programs offered by public libraries in order to develop their patrons' literacies." This research also suggests four new literacy service concepts for public library services: early literacy service, adult literacy service, digital literacy service, information literacy service.

• Journal of the Korean Society for information Management
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• v.37 no.4
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• pp.151-179
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• 2020

This study explores the potential of using a library chatbot to improve the non-face-to-face digital reference services for academic library users by designing and implementing a library chatbot. Through data analysis, user needs and library services were analyzed, and a scenario was designed by selecting an appropriate development method. For user-friendly interaction, the personality of the chatbot and user interface was designed to evaluate its usability. In addition, the accuracy was verified through the response accuracy evaluation and performance evaluation of the chatbot, and the effectiveness of the chatbot was evaluated through a user satisfaction survey. In order to manage the operation and maintain service quality, the chatbot is improved by monitoring user-chatbot conversations and reflecting user feedback. Based on these findings, recommendations for designing and implementing a library chatbot were made to help improve library reference services.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.2
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• pp.183-203
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• 2023

This study was conducted to analyze the characteristics of the artificial intelligence chatbot service of the library and compare the usability of the chatbot service applied to the library, and to propose a plan to improve the usability of the artificial intelligence chatbot service in the library. In order to achieve this research purpose, usability comparison factors were extracted through previous studies on the usability evaluation of artificial intelligence chatbot services, and based on case studies, artificial intelligence chatbot services applied to libraries were classified into their own website-based and SNS-based chatbot services according to the platform. Experiments, questionnaires, and interviews were conducted to evaluate the usability of website-based and SNS-based chatbot services applied to the library. Based on the results of the usability evaluation, implications and improvement plans for the artificial intelligence chatbot service of the library were derived.

• Journal of the Korean Society for Library and Information Science
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• v.47 no.1
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• pp.349-376
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• 2013

The purpose of this study is to understand user perception and need of bibliotherapy services in public libraries. A survey was conducted using a questionnaire that asked 648 public library users in Busan, Ulsan, and Gyeongsangnam-do to give their opinions on bibliotherapy services in public libraries, along with the particular areas of the service with which they thought needed the most improvement. The results of the questionnaire were analyzed in order to suggest ways to revitalize bibliotherapy services provided in public libraries.

• Journal of Korean Library and Information Science Society
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• v.46 no.2
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• pp.289-316
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• 2015

The disabled suffer great difficulties from public library access and data use due to reasons such as disabilities, mobility limitations, and lack of alternative materials and services. To overcome this, through outreach services for the disabled, public libraries should meet the multiple needs of people with disabilities. As such, the purpose of this study is to derive suitable strengthening plans of outreach services based on the size of the targeted user and disability type by analyzing outreach service operation practices in libraries in Korea and overseas and by researching and analyzing the status and awareness of outreach services for the disabled in Korean public libraries.

• Journal of Information Management
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• v.33 no.3
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• pp.105-119
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• 2002

Since mobile internet technology emerging from late 1990's provides anytime and anywhere accessibility to information, mobile is adapted in the various field to increase efficiency of work. After looking into the trend of mobile contents services, case studies of information services using mobile were investigated in this paper. Library information services are providing retrieval of library OPAC and verifications of circulation and return date using mobile internet technology. In addition, various notice services using short message service(SMS) of mobile are available. Considering growing mobile users and advancement of related technology, more information services utilizing mobile should be developed in near future.

• Journal of Korean Library and Information Science Society
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• v.44 no.1
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• pp.99-122
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• 2013

With the recent opening of The National Library for Individuals with Disabilities, interests in library services for the disable have been increasing. For the purpose of promoting library services for the disabled all the more, the study is to provide cooperative plans in policy between the social welfare and the library and information service based on library perceptions of social workers as specialists in disability and welfare fields. Cooperative plans in policy provided by this study are as follows: (1) The unique communication channel between librarians and social workers should be constructed through social networks. (2) Public relations on the value and necessity of both the library and librarians should be enhanced. (3) Education on the expertise of the social welfare for librarians should be enriched. (4) Clear-cut identities between librarian's and social worker's tasks should be established.